Please contact MS so that they are aware of this issue and for *no
charge* support:
http://support.microsoft.com/kb/960714
> How to obtain help and support for this security update
> For home users, no-charge support is available by calling 1-866-PCSAFETY in the United States and
> Canada or by contacting your local Microsoft subsidiary. For more information about how to contact
> your local Microsoft subsidiary for support issues with security updates, visit the Microsoft
> International Support Web site:
> http://support.microsoft.com/common/....aspx?rdpath=4
> North American customers can also obtain instant access to unlimited no-charge e-mail support or to
> unlimited individual chat support by visiting the following Microsoft Web site:
> http://support.microsoft.com/oas/def...spx?&prid=7552
Thanks.
MowGreen [MVP 2003-2009]
===============
*-343-* FDNY
Never Forgotten
===============
jayemjay wrote:
> Running Windows Vista on Gateway quad core machine.
> I have automatic windows update enabled and last week it installed an update
> and didn't reboot automatically. I had to turn off the computer and switch on
> again for it to boot. I think the update was KB960714. Yesterday I installed
> an update to a non-windows program and the same thing happened. The computer
> doesn't switch off, it just hangs with a blank screen. I then tried a restart
> and got the same problem. I did a system restore figuring that I could always
> install updates manually but even after going back to before the update the
> computer did not restart after the restore. It appears that something
> affected the automatic reboot sequence. Can anyone advise what I should do?
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