Eric wrote:
> My wife was using our laptop earlier today when it spontaneously rebooted.
> After reboot, an error screen window labeled "Install Windows" came up with
> the following message:" The computer restarted unexpectedly or encountered an
> unexpected error. Windows installation cannot proceed. To install windows,
> click OK to restart the computer, then restart the installation.
>
> We have rebooted many times and it always returns to this window.
> If I turn the power off and then reboot, the safe mode screen comes up, but
> the a window comes up in safe mode that says software cannot be installed in
> safe mode and I have to exit.
>
> I tried to boot from restore point off of the hard drive as well as use the
> repair function...both lead immediately to the Install Windows window.
>
> I tried to boot from the boot DVD that came with the computer...no luck
> there...it just hangs on a block screen for an hour.
>
> My wife was not downloading anything at the time...just checking her e-mail.
Your laptop has probably had a hardware failure. Contact the laptop
mftr. for repair/replacement.
Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User
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