computer now freezes after update

I restarted my computer after the most recent update and the computer
will not startup properly. It stops before anything comes on the
screen. I can't even enter the BIOS.

The busy light indicator for the hard drive just stays on.

any suggestions?

thanks,
jimmy

jimmy5280 wrote:
> I restarted my computer after the most recent update and the
> computer will not startup properly. It stops before anything comes
> on the screen. I can't even enter the BIOS.
>
> The busy light indicator for the hard drive just stays on.

If you cannot even get into the BIOS - you have more than software problems.

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

Is an MVP someone with a lot of posts or someone with useful posts?

I asked for suggestions not platitudes.

A useful suggestion that I got from another was to pull the battery
from the motherboard and replace it.

Shenan Stanley wrote:
> jimmy5280 wrote:
> > I restarted my computer after the most recent update and the
> > computer will not startup properly. It stops before anything comes
> > on the screen. I can't even enter the BIOS.
> >
> > The busy light indicator for the hard drive just stays on.
>
> If you cannot even get into the BIOS - you have more than software problems.
>
> --
> Shenan Stanley
> MS-MVP
> --
> How To Ask Questions The Smart Way
> http://www.catb.org/~esr/faqs/smart-questions.html

jimmy5280 wrote:
> I restarted my computer after the most recent update and the
> computer will not startup properly. It stops before anything comes
> on the screen. I can't even enter the BIOS.
>
> The busy light indicator for the hard drive just stays on.
>
> any suggestions?

Shenan Stanley wrote:
> If you cannot even get into the BIOS - you have more than software
> problems.

jimmy5280 wrote:
> Is an MVP someone with a lot of posts or someone with useful posts?
>
> I asked for suggestions not platitudes.
>
> A useful suggestion that I got from another was to pull the battery
> from the motherboard and replace it.

Did it work, though?
If it did (which the only thing it would do is reset your BIOS) - it proved
my statement.
Hardware issue. Not a "Windows Update" issue.

If you got an answer/suggestion elsewhere - you must have multi-posted.
Which means that if you posted correctly in a hardware group or general
group - no one here may ever know you did that since you did not cross-post,
which would have made that more obvious and may have given you more
answers/discussions than a multi-post.

You - after all - were blaming a software (Windows) update for your
inability to even get into the system BIOS - which has NOTHING to do with
Windows or any other operating system - since they have not even STARTED to
be accessed at that point. I pointed out that fact - so you might stop
looking in the incorrect place. You came back with a snide comment.

*shrug* You have some sort of hardware issue. One that may or may not be
fixed just by resetting the settings of your BIOS. I did not bother to
troubleshoot because you did not give enough information to troubleshoot
with - beyond the obvious that your problem had nothing to do with Windows
or the update that you blamed it on. Nothing about the motherboard
(brand/model) and nothing about anything you had actually tried to do. If
you want assistance on a problem - you usually give them something
(information - details..) to go on and some idea of what you may have
already done so they do not waste their time working (in this case - for
free) on your problem in a way you have already discovered is fruitless.

Open your computer, unhook all cables and re-insert them. Check for loose
connections and/or bent pins. Make sure your memory and processor are
firmly in their sockets and blow out any excess dust from the machine. Try
a different power source (different plug in the wall.) Listen carefull to
the hard drive - make sure it is not knocking or grinding strangely. That
may help - may not. Best one could do without knowing anything about your
system.

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

I came here looking for answers, not for comments. Your orginal answer:

"If you cannot even get into the BIOS - you have more than software
problems."

provided me no avenue to pursue. I am sorry if I don't have your
"expertise" that's why I came here. I started in a logical place. My
computer just applied a windows update and required a restart and then
stopped working.

To me a suggestion that may have led me down a useful path:

"Sounds like you may have a hardware problem, please asked your
question in these groups xx or xx.com. They may have more appropriate
expertise to address your problem."

I got my answer Saturday night at pig roast from some guy who owns a
server company. oink!



Shenan Stanley wrote:
> jimmy5280 wrote:
> > I restarted my computer after the most recent update and the
> > computer will not startup properly. It stops before anything comes
> > on the screen. I can't even enter the BIOS.
> >
> > The busy light indicator for the hard drive just stays on.
> >
> > any suggestions?
>
> Shenan Stanley wrote:
> > If you cannot even get into the BIOS - you have more than software
> > problems.
>
> jimmy5280 wrote:
> > Is an MVP someone with a lot of posts or someone with useful posts?
> >
> > I asked for suggestions not platitudes.
> >
> > A useful suggestion that I got from another was to pull the battery
> > from the motherboard and replace it.
>
> Did it work, though?
> If it did (which the only thing it would do is reset your BIOS) - it proved
> my statement.
> Hardware issue. Not a "Windows Update" issue.
>
> If you got an answer/suggestion elsewhere - you must have multi-posted.
> Which means that if you posted correctly in a hardware group or general
> group - no one here may ever know you did that since you did not cross-post,
> which would have made that more obvious and may have given you more
> answers/discussions than a multi-post.
>
> You - after all - were blaming a software (Windows) update for your
> inability to even get into the system BIOS - which has NOTHING to do with
> Windows or any other operating system - since they have not even STARTED to
> be accessed at that point. I pointed out that fact - so you might stop
> looking in the incorrect place. You came back with a snide comment.
>
> *shrug* You have some sort of hardware issue. One that may or may not be
> fixed just by resetting the settings of your BIOS. I did not bother to
> troubleshoot because you did not give enough information to troubleshoot
> with - beyond the obvious that your problem had nothing to do with Windows
> or the update that you blamed it on. Nothing about the motherboard
> (brand/model) and nothing about anything you had actually tried to do. If
> you want assistance on a problem - you usually give them something
> (information - details..) to go on and some idea of what you may have
> already done so they do not waste their time working (in this case - for
> free) on your problem in a way you have already discovered is fruitless.
>
> Open your computer, unhook all cables and re-insert them. Check for loose
> connections and/or bent pins. Make sure your memory and processor are
> firmly in their sockets and blow out any excess dust from the machine. Try
> a different power source (different plug in the wall.) Listen carefull to
> the hard drive - make sure it is not knocking or grinding strangely. That
> may help - may not. Best one could do without knowing anything about your
> system.
>
> --
> Shenan Stanley
> MS-MVP
> --
> How To Ask Questions The Smart Way
> http://www.catb.org/~esr/faqs/smart-questions.html

jimmy5280 wrote:
> I came here looking for answers, not for comments. Your orginal
> answer:
>
> "If you cannot even get into the BIOS - you have more than software
> problems."
>
> provided me no avenue to pursue. I am sorry if I don't have your
> "expertise" that's why I came here. I started in a logical place. My
> computer just applied a windows update and required a restart and
> then stopped working.
>
> To me a suggestion that may have led me down a useful path:
>
> "Sounds like you may have a hardware problem, please asked your
> question in these groups xx or xx.com. They may have more
> appropriate expertise to address your problem."
>
> I got my answer Saturday night at pig roast from some guy who owns a
> server company. oink!

Sorry you do not have basic troubleshooting skills and/or the ability to
infer from comments another path to try.
Glad you got your answer.

You should likely share this for those who might read this thread in the
future - as it will be here for a long time.
If it was the BIOS battery thing - then it was still hardware.

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html