Mow , I tried the suggestion you gave me below. My computer couldn't
accomplish this task, it just hung up and wouldn't do anything. I tried it 3
seperate times with rebooting in between. I also get this error message when
I start my computer for the 1st time each day: "The system has recovered from
a serious error", I always send the error report and then it goes to this
webasite: oca.microsoft.com/en/Response.asp?SID=10, which pertains to Error
caused by device driver. I have no idea how to find which driver is giving me
the problem. Hopefully this information helps a little more. Thanks once
again for your help.
"MowGreen [MVP]" wrote:
> Kevin,
>
> Go to Start, Run( have your XP CD on hand ), type this in the
> Open: window --- sfc /scannow
> Click OK or press Enter.
>
> After you're done, go back to Windows Update .
>
> MowGreen [MVP]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
> Fl gatorz wrote:
>
> > MowGreen, I have Hitfix(SP2) Q819696 and SP1a installed.
> >
> > "MowGreen [MVP]" wrote:
> >
> >
> >>Kevin,
> >>
> >>
> >>>>While trying to install message that said I have a newer version
> >>>>installed so I checked my Hotfix and have
> >>>>already installed SP1a and SP2, do I need to uninstall them, install SP1 and
> >>>>then reinstall 1a and 2?
> >>
> >>SP1 or SP2 will be listed in Add/Remove Programs if they have been
> >>installed. *Hotfixes* listed there will state whether they are
> >>included in SP1 or SP2.
> >>Since SP2 has been released, there is no need to install SP1 again.
> >>
> >>Check Add/Remove Programs to see if SP1/SP1a OR SP2 is installed.
> >>
> >>MowGreen [MVP]
> >>===============
> >> *-343-* FDNY
> >>Never Forgotten
> >>===============
> >>
> >>
> >>Fl gatorz wrote:
> >>
> >>
> >>>Thank you for your help. 1 more question. I tried to download/install SP1
> >>>just to see if maybe that was my problem. While trying to install message
> >>>that said I have a newer version installed so I checked my Hotfix and have
> >>>already installed SP1a and SP2, do I need to uninstall them, install SP1 and
> >>>then reinstall 1a and 2? I am at my wits end with this problem. Once again,
> >>>thank you, Kevin.
> >>>
> >>>"MowGreen [MVP]" wrote:
> >>>
> >>>
> >>>
> >>>>Suggest you contact MS Support :
> >>>>
> >>>>http://support.microsoft.com/default...ndows%20Update
> >>>>
> >>>>" Issues with any software downloaded from Windows Update (such as
> >>>>critical fixes or new applets) will receive no charge support via
> >>>>E-mail or Phone Support. "
> >>>>
> >>>>IF the issue is related to software you installed or hardware, then
> >>>>you WILL be charged for telephone support. Email support is no charge.
> >>>>
> >>>>
> >>>>MowGreen [MVP]
> >>>>===============
> >>>> *-343-* FDNY
> >>>>Never Forgotten
> >>>>===============
> >>>>
> >>>>
> >>>>Fl gatorz wrote:
> >>>>
> >>>>
> >>>>>MowGreen,
> >>>>>Thank you but I have tried them all except Method 8 since I don't have
> >>>>>another computer to export from. Any other suggestions???????
> >>>>>
> >>>>>"MowGreen [MVP]" wrote:
> >>>>>
> >>>>>
> >>>>>
> >>>>>
> >>>>>>Try the suggested resolution methods on this page :
> >>>>>>
> >>>>>>You cannot install some updates or programs
> >>>>>>http://support.microsoft.com/default.aspx?kbid=822798
> >>>>>>
> >>>>>>Start with Method 4. If no joy, go to Method 1, etc.
> >>>>>>
> >>>>>>
> >>>>>>MowGreen [MVP]
> >>>>>>===============
> >>>>>>*-343-* FDNY
> >>>>>>Never Forgotten
> >>>>>>===============
> >>>>>>
> >>>>>>
> >>>>>>Fl gatorz wrote:
> >>>>>>
> >>>>>>
> >>>>>>
> >>>>>>>Is anyone having any problems with trying to install updates and an error
> >>>>>>>message stating "The software you are installing has not passed Windows XP
> >>>>>>>Logo testing to verify it's compatibility with Windows XP"? I am wondering
> >>>>>>>if this may be caused by someother program that I might have installed.
> >>>>>>>After trying all of the suggestion provided earlier nothing has worked, but
> >>>>>>>now I have a new problem, once the update starts to install the screen goes
> >>>>>>>blank and then the computer roboots itself. Any ideas on how to fix this
> >>>>>>>problem? Thank you for any help that might be provided.
> >>>>>>>
> >>>>>>
> >>>>>>
> >>
>
>
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