Confirm KB908531 freezes Word file open?

After experiencing problems with the April updates for Windows XP I began to
try them out one at a time.

Installing KB908531 brought back the problem of having Word become
non-responsive when attempting to use "file" "open"

Can others confirm the same problem with KB908531?

Thanks in advance for your time and energy!

yes, our company is having the same issue. I had to uninstall it fix it
temporarily.

Howard

"BobG" wrote:

> After experiencing problems with the April updates for Windows XP I began to
> try them out one at a time.
>
> Installing KB908531 brought back the problem of having Word become
> non-responsive when attempting to use "file" "open"
>
> Can others confirm the same problem with KB908531?
>
> Thanks in advance for your time and energy!

I can confirm also - eiether a restore or removing KB908531 removes that
particualr problem

"BobG" wrote:

> After experiencing problems with the April updates for Windows XP I began to
> try them out one at a time.
>
> Installing KB908531 brought back the problem of having Word become
> non-responsive when attempting to use "file" "open"
>
> Can others confirm the same problem with KB908531?
>
> Thanks in advance for your time and energy!

"BobG" wrote:

> After experiencing problems with the April updates for Windows XP I began to
> try them out one at a time.
>
> Installing KB908531 brought back the problem of having Word become
> non-responsive when attempting to use "file" "open"
>
> Can others confirm the same problem with KB908531?
>
> Thanks in advance for your time and energy!

I am having the same problem. It also won't let you perform a "save as".

"BobG" wrote:

> After experiencing problems with the April updates for Windows XP I began to
> try them out one at a time.
>
> Installing KB908531 brought back the problem of having Word become
> non-responsive when attempting to use "file" "open"
>
> Can others confirm the same problem with KB908531?
>
> Thanks in advance for your time and energy!

For us there seems to be an issue with HP Scanning Software ( v2.x) and the
KB908531. Uninstalling ether the patch or the HP scanning software seems to
fix it. Hoping they recall and update this patch quickly.

I am also seeing this on 3 machines here. They all happen to have HP
scanners on them.


Tom


"WrongWheel" <> wrote in message
news9034D18-E482-4320-9DF8-...
> For us there seems to be an issue with HP Scanning Software ( v2.x) and
> the
> KB908531. Uninstalling ether the patch or the HP scanning software seems
> to
> fix it. Hoping they recall and update this patch quickly.

When I attempted to uninstall the patch, I was notified that two other
patches might be affected, so I just did a system restore prior to the
patches released today. Word seems to work now. I also have an HP scanner,
but I haven't tried it. I'm a little surprised this patch is affected by a
third party software.

"WrongWheel" wrote:

> For us there seems to be an issue with HP Scanning Software ( v2.x) and the
> KB908531. Uninstalling ether the patch or the HP scanning software seems to
> fix it. Hoping they recall and update this patch quickly.

WrongWheel's solution worked. After removing HP PrecisionScan Pro 3.1
software the Windows XP patches work with my Office applications and Windows
Explorer.

"WrongWheel" wrote:

> For us there seems to be an issue with HP Scanning Software ( v2.x) and the
> KB908531. Uninstalling ether the patch or the HP scanning software seems to
> fix it. Hoping they recall and update this patch quickly.

Please explain in layman's terms how i get rid of KB908351? reading on here
it could be that what's causing my problems... I keep getting a box saying "
windows explorer has encountered a problem and needs to close. send/dont send
etc.. and sometimes all my icons dissapear for a few seconds when i click on
something. thank you

"Ian Morland" wrote:

> I can confirm also - eiether a restore or removing KB908531 removes that
> particualr problem
>
> "BobG" wrote:
>
> > After experiencing problems with the April updates for Windows XP I began to
> > try them out one at a time.
> >
> > Installing KB908531 brought back the problem of having Word become
> > non-responsive when attempting to use "file" "open"
> >
> > Can others confirm the same problem with KB908531?
> >
> > Thanks in advance for your time and energy!