Conflict between Windows XP & Windows Live OneCare

We have an older Compaq Presario which came with Windows XP Home. [a 2005
SR1403WM Desktop PC]
Specs are listed as:
Compaq Presario SR1403WM Desktop PC

Sempron 3000+ 1.8 GHz:
•1600 MT/s (Mega Transfers/second)
•Socket 754
Chipset - SiS 760/964

•Motherboard Name: K8S-LA
•Compaq motherboard name: Salmon-GL6E

Delivered with
Operating System •Microsoft Windows XP Home Edition - Microsoft Service Pack
2


I'm trying to install Windows Live Onecare (Free from QWest). If I update
our Windows XP Home to Service Pack 3, when I restart I get a black screen
that says there's an error with a recent change to drivers or hardware. Then
I have to start in Safe Mode.
There have been no hardware changes.
I've done a destructive recovery using the Compaq Recover Disk which formats
the drive and reinstalls everything to original manufacturer condition.
I can update Windows XP to service pack 3 and everything works. When I
install Windows Live Onecare, on the next restart I get the same black screen
and have to start in safe mode. Then format, etc.
I can do the same destructive recovery and load Windows Live Onecare and
operate without any problem as long as I don't install XP Home Service Pack
3.
I've tried doing Windows recoveries with the same results. I can do a
restore to prior to any point where I don't have both the Windows Live
Onecare and Service Pack 3 and everything runs fine.


The Windows Live Onecare V3.0 was just downloaded and installed today.
When I restart it in Safe Mode it indicates: Windows XP (R) (Build
2600.xpsp.080413-2111:Service Pack3) - also downloaded today.
Hope that helps!


So I assume there's some conflict between Windows XP Service Pack 3 and
Windows Live Onecare on this computer. I have both running fine on other
computers in our home network but they're Pentium III or higher.

Anyone know if there's a fix or do I just never upgrade my XP Home to SR3?

TIA, LR

> I'm trying to install Windows Live Onecare (Free from QWest).

What anti-virus is installed now? Is your subscription current? Has
a(nother) Norton or McAfee application ever been installed on the computer?

WinXP SP3 was released early last year: Why hasn't it been installed
already?

[Your post really has nothing to do with Windows Update. You would be
better off posting in WinXP General newsgoup.]


LR-451 wrote:
> We have an older Compaq Presario which came with Windows XP Home. [a 2005
> SR1403WM Desktop PC]
> Specs are listed as:
> Compaq Presario SR1403WM Desktop PC
>
> Sempron 3000+ 1.8 GHz:
> •1600 MT/s (Mega Transfers/second)
> •Socket 754
> Chipset - SiS 760/964
>
> •Motherboard Name: K8S-LA
> •Compaq motherboard name: Salmon-GL6E
>
> Delivered with
> Operating System •Microsoft Windows XP Home Edition - Microsoft Service
> Pack
> 2
>
> I'm trying to install Windows Live Onecare (Free from QWest). If I update
> our Windows XP Home to Service Pack 3, when I restart I get a black screen
> that says there's an error with a recent change to drivers or hardware.
> Then
> I have to start in Safe Mode.
> There have been no hardware changes.
> I've done a destructive recovery using the Compaq Recover Disk which
> formats
> the drive and reinstalls everything to original manufacturer condition.
> I can update Windows XP to service pack 3 and everything works. When I
> install Windows Live Onecare, on the next restart I get the same black
> screen and have to start in safe mode. Then format, etc.
> I can do the same destructive recovery and load Windows Live Onecare and
> operate without any problem as long as I don't install XP Home Service
> Pack
> 3.
> I've tried doing Windows recoveries with the same results. I can do a
> restore to prior to any point where I don't have both the Windows Live
> Onecare and Service Pack 3 and everything runs fine.
>
>
> The Windows Live Onecare V3.0 was just downloaded and installed today.
> When I restart it in Safe Mode it indicates: Windows XP (R) (Build
> 2600.xpsp.080413-2111:Service Pack3) - also downloaded today.
> Hope that helps!
>
>
> So I assume there's some conflict between Windows XP Service Pack 3 and
> Windows Live Onecare on this computer. I have both running fine on other
> computers in our home network but they're Pentium III or higher.
>
> Anyone know if there's a fix or do I just never upgrade my XP Home to SR3?
>
> TIA, LR

See this post for the KB article to troubleshoot OneCare install problems -
http://social.microsoft.com/forums/e...-22647bd5d8fc/

There is no version 3 of OneCare.

If you do not have OneCare installed and encounter the black screen/no boot
after upgrading to XP SP3, it is an update issue.

If the black screen occurs after installing OneCare, you probably still have
other antvirus software installed that needs to be removed.

Support for OneCare is provided by Qwest if you are a Qwest customer.
-steve


LR-451 <> wrote:

>We have an older Compaq Presario which came with Windows XP Home. [a 2005
>SR1403WM Desktop PC]
>Specs are listed as:
>Compaq Presario SR1403WM Desktop PC
>
>Sempron 3000+ 1.8 GHz:
>•1600 MT/s (Mega Transfers/second)
>•Socket 754
>Chipset - SiS 760/964
>
>•Motherboard Name: K8S-LA
>•Compaq motherboard name: Salmon-GL6E
>
>Delivered with
>Operating System •Microsoft Windows XP Home Edition - Microsoft Service Pack
>2
>
>
>I'm trying to install Windows Live Onecare (Free from QWest). If I update
>our Windows XP Home to Service Pack 3, when I restart I get a black screen
>that says there's an error with a recent change to drivers or hardware. Then
>I have to start in Safe Mode.
>There have been no hardware changes.
>I've done a destructive recovery using the Compaq Recover Disk which formats
>the drive and reinstalls everything to original manufacturer condition.
>I can update Windows XP to service pack 3 and everything works. When I
>install Windows Live Onecare, on the next restart I get the same black screen
>and have to start in safe mode. Then format, etc.
>I can do the same destructive recovery and load Windows Live Onecare and
>operate without any problem as long as I don't install XP Home Service Pack
>3.
>I've tried doing Windows recoveries with the same results. I can do a
>restore to prior to any point where I don't have both the Windows Live
>Onecare and Service Pack 3 and everything runs fine.
>
>
>The Windows Live Onecare V3.0 was just downloaded and installed today.
>When I restart it in Safe Mode it indicates: Windows XP (R) (Build
>2600.xpsp.080413-2111:Service Pack3) - also downloaded today.
>Hope that helps!
>
>
>So I assume there's some conflict between Windows XP Service Pack 3 and
>Windows Live Onecare on this computer. I have both running fine on other
>computers in our home network but they're Pentium III or higher.
>
>Anyone know if there's a fix or do I just never upgrade my XP Home to SR3?
>
>TIA, LR

--
Stephen Boots
MVP Windows Live
Windows Live OneCare/Live Mesh/MSE Forums Moderator

The Anti-Virus is MicroSoft Windows Live OneCare.
Yes it is current. No other antivirus is installed on the PC. [Note the
Hard Drive has been formated completely several times and complete reinstall
from manufacturers CDs.] The last time I formated, did a reinstall from the
manufacturer CDs, removed all programs except those required such as
operating system, I.E., etc. This was done prior to connecting to the
internet.

Originally, XP Service Pack 3 was installed a year ago. I got laidoff my
job and therefor lost my subscription to McAfee which was through work. I
get Windows Live OneCare free through our QWest account. When I installed
MicroSpft Windows Live OneCare on the Compaq Presario Desktop computer is
when the problem started. I formated the drive and tried a fresh install from
CDs. I have tried doing the install, then updates, then Windows Live OneCare
as well as doing the Format, fresh install, installing Windows Live OneCare
then doing the Service Pack 3 update. Same results - With Both installed the
comptuer gives me the black screen and will only let me start in Safe Mode. I
can add every XP update except Service Pack 3 and it runs fine. I am
presently running 100% of the Windows XP & Live OneCare updates, etc. except
XP Service Pak 3 and it works fine.

I have posted the request in several forms as well as other sites. General,
Application Compatibility, and others.
This is the only forum where anyone responded.

Thanks.

"PA Bear [MS MVP]" wrote:

> > I'm trying to install Windows Live Onecare (Free from QWest).
>
> What anti-virus is installed now? Is your subscription current? Has
> a(nother) Norton or McAfee application ever been installed on the computer?
>
> WinXP SP3 was released early last year: Why hasn't it been installed
> already?
>
> [Your post really has nothing to do with Windows Update. You would be
> better off posting in WinXP General newsgoup.]
>
>
> LR-451 wrote:
> > We have an older Compaq Presario which came with Windows XP Home. [a 2005
> > SR1403WM Desktop PC]
> > Specs are listed as:
> > Compaq Presario SR1403WM Desktop PC
> >
> > Sempron 3000+ 1.8 GHz:
> > •1600 MT/s (Mega Transfers/second)
> > •Socket 754
> > Chipset - SiS 760/964
> >
> > •Motherboard Name: K8S-LA
> > •Compaq motherboard name: Salmon-GL6E
> >
> > Delivered with
> > Operating System •Microsoft Windows XP Home Edition - Microsoft Service
> > Pack
> > 2
> >
> > I'm trying to install Windows Live Onecare (Free from QWest). If I update
> > our Windows XP Home to Service Pack 3, when I restart I get a black screen
> > that says there's an error with a recent change to drivers or hardware.
> > Then
> > I have to start in Safe Mode.
> > There have been no hardware changes.
> > I've done a destructive recovery using the Compaq Recover Disk which
> > formats
> > the drive and reinstalls everything to original manufacturer condition.
> > I can update Windows XP to service pack 3 and everything works. When I
> > install Windows Live Onecare, on the next restart I get the same black
> > screen and have to start in safe mode. Then format, etc.
> > I can do the same destructive recovery and load Windows Live Onecare and
> > operate without any problem as long as I don't install XP Home Service
> > Pack
> > 3.
> > I've tried doing Windows recoveries with the same results. I can do a
> > restore to prior to any point where I don't have both the Windows Live
> > Onecare and Service Pack 3 and everything runs fine.
> >
> >
> > The Windows Live Onecare V3.0 was just downloaded and installed today.
> > When I restart it in Safe Mode it indicates: Windows XP (R) (Build
> > 2600.xpsp.080413-2111:Service Pack3) - also downloaded today.
> > Hope that helps!
> >
> >
> > So I assume there's some conflict between Windows XP Service Pack 3 and
> > Windows Live Onecare on this computer. I have both running fine on other
> > computers in our home network but they're Pentium III or higher.
> >
> > Anyone know if there's a fix or do I just never upgrade my XP Home to SR3?
> >
> > TIA, LR
>
>

1. Right-click on the following link and SAVE the download to your desktop:
http://download.mcafee.com/products/...tches/MCPR.exe

2. Close all open applications (i.e., anything with an icon on the taskbar).

3. Double-click on the file you saved in #1 above to run the utility. Don't
TOUCH your keyboard until the run completes, then reboot.

4. Test.

> I formated the drive and tried a fresh install from CDs.

Was a Norton or McAfee free-trial preinstalled on the computer when you
bought it?

Did you try disabling all OneCare components (i.e., anti-virus;
anti-spyware; firewall) and then enabling the Windows Firewall prior to
installing WinXP SP3?


LR-451 wrote:
> The Anti-Virus is MicroSoft Windows Live OneCare.
> Yes it is current. No other antivirus is installed on the PC. [Note the
> Hard Drive has been formated completely several times and complete
> reinstall
> from manufacturers CDs.] The last time I formated, did a reinstall from
> the
> manufacturer CDs, removed all programs except those required such as
> operating system, I.E., etc. This was done prior to connecting to the
> internet.
>
> Originally, XP Service Pack 3 was installed a year ago. I got laidoff my
> job and therefor lost my subscription to McAfee which was through work. I
> get Windows Live OneCare free through our QWest account. When I installed
> MicroSpft Windows Live OneCare on the Compaq Presario Desktop computer is
> when the problem started. I formated the drive and tried a fresh install
> from CDs. I have tried doing the install, then updates, then Windows Live
> OneCare as well as doing the Format, fresh install, installing Windows
> Live
> OneCare then doing the Service Pack 3 update. Same results - With Both
> installed the comptuer gives me the black screen and will only let me
> start
> in Safe Mode. I can add every XP update except Service Pack 3 and it runs
> fine. I am presently running 100% of the Windows XP & Live OneCare
> updates, etc. except XP Service Pak 3 and it works fine.
>
> I have posted the request in several forms as well as other sites.
> General,
> Application Compatibility, and others.
> This is the only forum where anyone responded.
>
> Thanks.
>
> "PA Bear [MS MVP]" wrote:
>
>>> I'm trying to install Windows Live Onecare (Free from QWest).
>>
>> What anti-virus is installed now? Is your subscription current? Has
>> a(nother) Norton or McAfee application ever been installed on the
>> computer?
>>
>> WinXP SP3 was released early last year: Why hasn't it been installed
>> already?
>>
>> [Your post really has nothing to do with Windows Update. You would be
>> better off posting in WinXP General newsgoup.]
>>
>>
>> LR-451 wrote:
>>> We have an older Compaq Presario which came with Windows XP Home. [a
>>> 2005
>>> SR1403WM Desktop PC]
>>> Specs are listed as:
>>> Compaq Presario SR1403WM Desktop PC
>>>
>>> Sempron 3000+ 1.8 GHz:
>>> •1600 MT/s (Mega Transfers/second)
>>> •Socket 754
>>> Chipset - SiS 760/964
>>>
>>> •Motherboard Name: K8S-LA
>>> •Compaq motherboard name: Salmon-GL6E
>>>
>>> Delivered with
>>> Operating System •Microsoft Windows XP Home Edition - Microsoft Service
>>> Pack
>>> 2
>>>
>>> I'm trying to install Windows Live Onecare (Free from QWest). If I
>>> update
>>> our Windows XP Home to Service Pack 3, when I restart I get a black
>>> screen
>>> that says there's an error with a recent change to drivers or hardware.
>>> Then
>>> I have to start in Safe Mode.
>>> There have been no hardware changes.
>>> I've done a destructive recovery using the Compaq Recover Disk which
>>> formats
>>> the drive and reinstalls everything to original manufacturer condition.
>>> I can update Windows XP to service pack 3 and everything works. When I
>>> install Windows Live Onecare, on the next restart I get the same black
>>> screen and have to start in safe mode. Then format, etc.
>>> I can do the same destructive recovery and load Windows Live Onecare and
>>> operate without any problem as long as I don't install XP Home Service
>>> Pack
>>> 3.
>>> I've tried doing Windows recoveries with the same results. I can do a
>>> restore to prior to any point where I don't have both the Windows Live
>>> Onecare and Service Pack 3 and everything runs fine.
>>>
>>>
>>> The Windows Live Onecare V3.0 was just downloaded and installed today.
>>> When I restart it in Safe Mode it indicates: Windows XP (R) (Build
>>> 2600.xpsp.080413-2111:Service Pack3) - also downloaded today.
>>> Hope that helps!
>>>
>>>
>>> So I assume there's some conflict between Windows XP Service Pack 3 and
>>> Windows Live Onecare on this computer. I have both running fine on
>>> other
>>> computers in our home network but they're Pentium III or higher.
>>>
>>> Anyone know if there's a fix or do I just never upgrade my XP Home to
>>> SR3?
>>>
>>> TIA, LR

Thanks Steve, appreciate it.

Ooops, sorry about the version 3. My Bad.
it's
Windows Live OneCare
Version 2.5.2900.28
Virus and Spyware Definition Version 1.63.1861.0
Firewall policy version: 1.2.32.119

QWest OneCare support directed me here. <S>

It only happens when both Windows Live OneCare and Windows XP Home with
Service Pack 3 is installed together. As long as I do not install both
OneCare and Windows XP Service Pack 3 it runs fine with everything else
installed and updated. There are no other Antivirus programs installed. 100%
sure. With the PC not connected to anything (LAN cable removed & no wireless
card) I did a complete destructive format of the hard drive removing the
recovery partion, etc. and reinstalled without a recovery partion. Then
immediately uninstalled all programs delivered except the operating system,
I.E. etc. Then I connected the LAN and started installing upgrades, etc.
Last time I did the same destructive format of the hard drive etc. and then
started installing the upgrades, etc. from CDs I burned where possible prior
to connecting the LAN (Internet) Same Results.

Apprciate the help, Thank you.

"StephenB" wrote:

> See this post for the KB article to troubleshoot OneCare install problems -
> http://social.microsoft.com/forums/e...-22647bd5d8fc/
>
> There is no version 3 of OneCare.
>
> If you do not have OneCare installed and encounter the black screen/no boot
> after upgrading to XP SP3, it is an update issue.
>
> If the black screen occurs after installing OneCare, you probably still have
> other antvirus software installed that needs to be removed.
>
> Support for OneCare is provided by Qwest if you are a Qwest customer.
> -steve
>
>
> LR-451 <> wrote:
>
> >We have an older Compaq Presario which came with Windows XP Home. [a 2005
> >SR1403WM Desktop PC]
> >Specs are listed as:
> >Compaq Presario SR1403WM Desktop PC
> >
> >Sempron 3000+ 1.8 GHz:
> >•1600 MT/s (Mega Transfers/second)
> >•Socket 754
> >Chipset - SiS 760/964
> >
> >•Motherboard Name: K8S-LA
> >•Compaq motherboard name: Salmon-GL6E
> >
> >Delivered with
> >Operating System •Microsoft Windows XP Home Edition - Microsoft Service Pack
> >2
> >
> >
> >I'm trying to install Windows Live Onecare (Free from QWest). If I update
> >our Windows XP Home to Service Pack 3, when I restart I get a black screen
> >that says there's an error with a recent change to drivers or hardware. Then
> >I have to start in Safe Mode.
> >There have been no hardware changes.
> >I've done a destructive recovery using the Compaq Recover Disk which formats
> >the drive and reinstalls everything to original manufacturer condition.
> >I can update Windows XP to service pack 3 and everything works. When I
> >install Windows Live Onecare, on the next restart I get the same black screen
> >and have to start in safe mode. Then format, etc.
> >I can do the same destructive recovery and load Windows Live Onecare and
> >operate without any problem as long as I don't install XP Home Service Pack
> >3.
> >I've tried doing Windows recoveries with the same results. I can do a
> >restore to prior to any point where I don't have both the Windows Live
> >Onecare and Service Pack 3 and everything runs fine.
> >
> >
> >The Windows Live Onecare V3.0 was just downloaded and installed today.
> >When I restart it in Safe Mode it indicates: Windows XP (R) (Build
> >2600.xpsp.080413-2111:Service Pack3) - also downloaded today.
> >Hope that helps!
> >
> >
> >So I assume there's some conflict between Windows XP Service Pack 3 and
> >Windows Live Onecare on this computer. I have both running fine on other
> >computers in our home network but they're Pentium III or higher.
> >
> >Anyone know if there's a fix or do I just never upgrade my XP Home to SR3?
> >
> >TIA, LR
>
> --
> Stephen Boots
> MVP Windows Live
> Windows Live OneCare/Live Mesh/MSE Forums Moderator
>
>

The symptoms described sure seem to be a classic case of dueling antivirus
software.
If disabling OneCare doesn't allow the update to proceed with a normal reboot
and no trace of other security software can be found, I'd uninstall OneCare and
then do the SP3 update. Uninstalling OneCare turns the Windows firewall on
automatically. Once SP3 is installed, reinstall OneCare and activate with your
Qwest LiveID.
-steve

"PA Bear [MS MVP]" <> wrote:

>1. Right-click on the following link and SAVE the download to your desktop:
>http://download.mcafee.com/products/...tches/MCPR.exe
>
>2. Close all open applications (i.e., anything with an icon on the taskbar).
>
>3. Double-click on the file you saved in #1 above to run the utility. Don't
>TOUCH your keyboard until the run completes, then reboot.
>
>4. Test.
>
>> I formated the drive and tried a fresh install from CDs.
>
>Was a Norton or McAfee free-trial preinstalled on the computer when you
>bought it?
>
>Did you try disabling all OneCare components (i.e., anti-virus;
>anti-spyware; firewall) and then enabling the Windows Firewall prior to
>installing WinXP SP3?
>
>
>LR-451 wrote:
>> The Anti-Virus is MicroSoft Windows Live OneCare.
>> Yes it is current. No other antivirus is installed on the PC. [Note the
>> Hard Drive has been formated completely several times and complete
>> reinstall
>> from manufacturers CDs.] The last time I formated, did a reinstall from
>> the
>> manufacturer CDs, removed all programs except those required such as
>> operating system, I.E., etc. This was done prior to connecting to the
>> internet.
>>
>> Originally, XP Service Pack 3 was installed a year ago. I got laidoff my
>> job and therefor lost my subscription to McAfee which was through work. I
>> get Windows Live OneCare free through our QWest account. When I installed
>> MicroSpft Windows Live OneCare on the Compaq Presario Desktop computer is
>> when the problem started. I formated the drive and tried a fresh install
>> from CDs. I have tried doing the install, then updates, then Windows Live
>> OneCare as well as doing the Format, fresh install, installing Windows
>> Live
>> OneCare then doing the Service Pack 3 update. Same results - With Both
>> installed the comptuer gives me the black screen and will only let me
>> start
>> in Safe Mode. I can add every XP update except Service Pack 3 and it runs
>> fine. I am presently running 100% of the Windows XP & Live OneCare
>> updates, etc. except XP Service Pak 3 and it works fine.
>>
>> I have posted the request in several forms as well as other sites.
>> General,
>> Application Compatibility, and others.
>> This is the only forum where anyone responded.
>>
>> Thanks.
>>
>> "PA Bear [MS MVP]" wrote:
>>
>>>> I'm trying to install Windows Live Onecare (Free from QWest).
>>>
>>> What anti-virus is installed now? Is your subscription current? Has
>>> a(nother) Norton or McAfee application ever been installed on the
>>> computer?
>>>
>>> WinXP SP3 was released early last year: Why hasn't it been installed
>>> already?
>>>
>>> [Your post really has nothing to do with Windows Update. You would be
>>> better off posting in WinXP General newsgoup.]
>>>
>>>
>>> LR-451 wrote:
>>>> We have an older Compaq Presario which came with Windows XP Home. [a
>>>> 2005
>>>> SR1403WM Desktop PC]
>>>> Specs are listed as:
>>>> Compaq Presario SR1403WM Desktop PC
>>>>
>>>> Sempron 3000+ 1.8 GHz:
>>>> •1600 MT/s (Mega Transfers/second)
>>>> •Socket 754
>>>> Chipset - SiS 760/964
>>>>
>>>> •Motherboard Name: K8S-LA
>>>> •Compaq motherboard name: Salmon-GL6E
>>>>
>>>> Delivered with
>>>> Operating System •Microsoft Windows XP Home Edition - Microsoft Service
>>>> Pack
>>>> 2
>>>>
>>>> I'm trying to install Windows Live Onecare (Free from QWest). If I
>>>> update
>>>> our Windows XP Home to Service Pack 3, when I restart I get a black
>>>> screen
>>>> that says there's an error with a recent change to drivers or hardware.
>>>> Then
>>>> I have to start in Safe Mode.
>>>> There have been no hardware changes.
>>>> I've done a destructive recovery using the Compaq Recover Disk which
>>>> formats
>>>> the drive and reinstalls everything to original manufacturer condition.
>>>> I can update Windows XP to service pack 3 and everything works. When I
>>>> install Windows Live Onecare, on the next restart I get the same black
>>>> screen and have to start in safe mode. Then format, etc.
>>>> I can do the same destructive recovery and load Windows Live Onecare and
>>>> operate without any problem as long as I don't install XP Home Service
>>>> Pack
>>>> 3.
>>>> I've tried doing Windows recoveries with the same results. I can do a
>>>> restore to prior to any point where I don't have both the Windows Live
>>>> Onecare and Service Pack 3 and everything runs fine.
>>>>
>>>>
>>>> The Windows Live Onecare V3.0 was just downloaded and installed today.
>>>> When I restart it in Safe Mode it indicates: Windows XP (R) (Build
>>>> 2600.xpsp.080413-2111:Service Pack3) - also downloaded today.
>>>> Hope that helps!
>>>>
>>>>
>>>> So I assume there's some conflict between Windows XP Service Pack 3 and
>>>> Windows Live Onecare on this computer. I have both running fine on
>>>> other
>>>> computers in our home network but they're Pentium III or higher.
>>>>
>>>> Anyone know if there's a fix or do I just never upgrade my XP Home to
>>>> SR3?
>>>>
>>>> TIA, LR

--
Stephen Boots
MVP Windows Live
Windows Live OneCare/Live Mesh/MSE Forums Moderator

Thank you both for your time and efforts, I do appreciate it.
For now I will run with all updates except Windows XP Service Pack 3 and
hope that I can find a job soon. Then I can get rid of Windows Live OneCare
and buy my own copy of McAfee.

Steve, Per your sugestion, " . . I'd uninstall OneCare and then do the SP3
update. Uninstalling OneCare turns the Windows firewall on automatically.
Once SP3 is installed, reinstall OneCare and activate with your Qwest
LiveID."
I did that before making the original post but tried it again Wednesday the
26th. I formated the hard drive (Blank C: Drive, can't boot as nothing is on
the drive), reinstalled the operating system from the manufacturers CDs
delivered with the PC, removed (Uninstalled) anything that wasn't necessary,
ran both McAfree and Norton removal tools, ran all Microsoft updates
recommended by the Microsoft update website including the Windows XP Service
Pack 3 (even the recent patch for correcting Daylight Saving Time in some
Countries), and rebooted when asked as well as after completing everything
listed. No problems.
I then downloaded and installed Windows Live OneCare and actived the Windows
OneCare Live using my QWest Live ID. As long as I don't reboot eveything
works. As soon as I reboot, it does it's Safe Mode thing.


FWIW
1) I ran the MaAfee Removal Tool prior to starting this whole thing but ran
it again just now.
I have done a destructive format of the hard drive 4 times now and there
is no partioning or 'recovery' section.
2) I also ran the Norton_Removal_Tool.exe since the Symantec software is
part of the Manufacturers Delivery CD
(Each time I did an Uninstall of anything that said "Symantec" or
"Norton" and ran the Norton_Removal_Tool.exe)

http://service1.symantec.com/Support...hm&lg=en&ct=us
3) I have installed every update the Microsoft update website has suggested
for this computer except Windows XP Service Pack 3.
4) I just ran both the McAfee and Norton removal tools again for a second
time. Checked the Add or Remove Programs and this is everything listed:
Adobe AIR
Adobe Flash Player 10 ActiveX
Adobe Reader 9
Client Tools [Note: According to the Help this is the drivers, etc.]
Compaq Connects
Extreme Graphics 2 Driver
Pro Network Adapters and Drivers
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Hotfix (KB928366)
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft Office Basic Edition 2003
SiS VGA Utilities
SoundMAX
Windows Intenet Explorer 8
Windows Live OneCare
Windows XP Service Pack 2

Everything runs fine this way.
I downloaded but did not install Windows XP Service Pack 3.
Disconnected the LAN Cable and everything runs fine except no Internet,
obviously.
I then ran the Windows XP Service Pack 3 update. Everything runs just fine
until I reboot.
After installing Service Pack 3, when I reboot, it will only come up in Safe
Mode.

Thanks again and have a great day!

"StephenB" wrote:

> The symptoms described sure seem to be a classic case of dueling antivirus
> software.
> If disabling OneCare doesn't allow the update to proceed with a normal reboot
> and no trace of other security software can be found, I'd uninstall OneCare and
> then do the SP3 update. Uninstalling OneCare turns the Windows firewall on
> automatically. Once SP3 is installed, reinstall OneCare and activate with your
> Qwest LiveID.
> -steve
>
> "PA Bear [MS MVP]" <> wrote:
>
> >1. Right-click on the following link and SAVE the download to your desktop:
> >http://download.mcafee.com/products/...tches/MCPR.exe
> >
> >2. Close all open applications (i.e., anything with an icon on the taskbar).
> >
> >3. Double-click on the file you saved in #1 above to run the utility. Don't
> >TOUCH your keyboard until the run completes, then reboot.
> >
> >4. Test.
> >
> >> I formated the drive and tried a fresh install from CDs.
> >
> >Was a Norton or McAfee free-trial preinstalled on the computer when you
> >bought it?
> >
> >Did you try disabling all OneCare components (i.e., anti-virus;
> >anti-spyware; firewall) and then enabling the Windows Firewall prior to
> >installing WinXP SP3?
> >
> >
> >LR-451 wrote:
> >> The Anti-Virus is MicroSoft Windows Live OneCare.
> >> Yes it is current. No other antivirus is installed on the PC. [Note the
> >> Hard Drive has been formated completely several times and complete
> >> reinstall
> >> from manufacturers CDs.] The last time I formated, did a reinstall from
> >> the
> >> manufacturer CDs, removed all programs except those required such as
> >> operating system, I.E., etc. This was done prior to connecting to the
> >> internet.
> >>
> >> Originally, XP Service Pack 3 was installed a year ago. I got laidoff my
> >> job and therefor lost my subscription to McAfee which was through work. I
> >> get Windows Live OneCare free through our QWest account. When I installed
> >> MicroSpft Windows Live OneCare on the Compaq Presario Desktop computer is
> >> when the problem started. I formated the drive and tried a fresh install
> >> from CDs. I have tried doing the install, then updates, then Windows Live
> >> OneCare as well as doing the Format, fresh install, installing Windows
> >> Live
> >> OneCare then doing the Service Pack 3 update. Same results - With Both
> >> installed the comptuer gives me the black screen and will only let me
> >> start
> >> in Safe Mode. I can add every XP update except Service Pack 3 and it runs
> >> fine. I am presently running 100% of the Windows XP & Live OneCare
> >> updates, etc. except XP Service Pak 3 and it works fine.
> >>
> >> I have posted the request in several forms as well as other sites.
> >> General,
> >> Application Compatibility, and others.
> >> This is the only forum where anyone responded.
> >>
> >> Thanks.
> >>
> >> "PA Bear [MS MVP]" wrote:
> >>
> >>>> I'm trying to install Windows Live Onecare (Free from QWest).
> >>>
> >>> What anti-virus is installed now? Is your subscription current? Has
> >>> a(nother) Norton or McAfee application ever been installed on the
> >>> computer?
> >>>
> >>> WinXP SP3 was released early last year: Why hasn't it been installed
> >>> already?
> >>>
> >>> [Your post really has nothing to do with Windows Update. You would be
> >>> better off posting in WinXP General newsgoup.]
> >>>
> >>>
> >>> LR-451 wrote:
> >>>> We have an older Compaq Presario which came with Windows XP Home. [a
> >>>> 2005
> >>>> SR1403WM Desktop PC]
> >>>> Specs are listed as:
> >>>> Compaq Presario SR1403WM Desktop PC
> >>>>
> >>>> Sempron 3000+ 1.8 GHz:
> >>>> •1600 MT/s (Mega Transfers/second)
> >>>> •Socket 754
> >>>> Chipset - SiS 760/964
> >>>>
> >>>> •Motherboard Name: K8S-LA
> >>>> •Compaq motherboard name: Salmon-GL6E
> >>>>
> >>>> Delivered with
> >>>> Operating System •Microsoft Windows XP Home Edition - Microsoft Service
> >>>> Pack
> >>>> 2
> >>>>
> >>>> I'm trying to install Windows Live Onecare (Free from QWest). If I
> >>>> update
> >>>> our Windows XP Home to Service Pack 3, when I restart I get a black
> >>>> screen
> >>>> that says there's an error with a recent change to drivers or hardware.
> >>>> Then
> >>>> I have to start in Safe Mode.
> >>>> There have been no hardware changes.
> >>>> I've done a destructive recovery using the Compaq Recover Disk which
> >>>> formats
> >>>> the drive and reinstalls everything to original manufacturer condition.
> >>>> I can update Windows XP to service pack 3 and everything works. When I
> >>>> install Windows Live Onecare, on the next restart I get the same black
> >>>> screen and have to start in safe mode. Then format, etc.
> >>>> I can do the same destructive recovery and load Windows Live Onecare and
> >>>> operate without any problem as long as I don't install XP Home Service
> >>>> Pack
> >>>> 3.
> >>>> I've tried doing Windows recoveries with the same results. I can do a
> >>>> restore to prior to any point where I don't have both the Windows Live
> >>>> Onecare and Service Pack 3 and everything runs fine.
> >>>>
> >>>>
> >>>> The Windows Live Onecare V3.0 was just downloaded and installed today.
> >>>> When I restart it in Safe Mode it indicates: Windows XP (R) (Build
> >>>> 2600.xpsp.080413-2111:Service Pack3) - also downloaded today.
> >>>> Hope that helps!
> >>>>
> >>>>
> >>>> So I assume there's some conflict between Windows XP Service Pack 3 and
> >>>> Windows Live Onecare on this computer. I have both running fine on
> >>>> other
> >>>> computers in our home network but they're Pentium III or higher.
> >>>>
> >>>> Anyone know if there's a fix or do I just never upgrade my XP Home to
> >>>> SR3?
> >>>>
> >>>> TIA, LR
>
> --
> Stephen Boots
> MVP Windows Live
> Windows Live OneCare/Live Mesh/MSE Forums Moderator
>
>

BTW, While I am not a computer Wizard, I am not a complete Novice. I started
working with computers in the 1960s on mainframes before there were any PCs
or even disk drives. I have used computers as tools ever since. When I say
that I formated the hard drive I mean I ran 'FORMAT C:' without the " [/Q] "
option from the DOS prompt. It has always been my understanding that this
completely wipes any data or programs from the C: Drive on the PC.

Thanks again for your help. I appreciate your time and efforts to assist.
Have a great day!

"StephenB" wrote:

> The symptoms described sure seem to be a classic case of dueling antivirus
> software.
> If disabling OneCare doesn't allow the update to proceed with a normal reboot
> and no trace of other security software can be found, I'd uninstall OneCare and
> then do the SP3 update. Uninstalling OneCare turns the Windows firewall on
> automatically. Once SP3 is installed, reinstall OneCare and activate with your
> Qwest LiveID.
> -steve
>
> "PA Bear [MS MVP]" <> wrote:
>
> >1. Right-click on the following link and SAVE the download to your desktop:
> >http://download.mcafee.com/products/...tches/MCPR.exe
> >
> >2. Close all open applications (i.e., anything with an icon on the taskbar).
> >
> >3. Double-click on the file you saved in #1 above to run the utility. Don't
> >TOUCH your keyboard until the run completes, then reboot.
> >
> >4. Test.
> >
> >> I formated the drive and tried a fresh install from CDs.
> >
> >Was a Norton or McAfee free-trial preinstalled on the computer when you
> >bought it?
> >
> >Did you try disabling all OneCare components (i.e., anti-virus;
> >anti-spyware; firewall) and then enabling the Windows Firewall prior to
> >installing WinXP SP3?
> >
> >
> >LR-451 wrote:
> >> The Anti-Virus is MicroSoft Windows Live OneCare.
> >> Yes it is current. No other antivirus is installed on the PC. [Note the
> >> Hard Drive has been formated completely several times and complete
> >> reinstall
> >> from manufacturers CDs.] The last time I formated, did a reinstall from
> >> the
> >> manufacturer CDs, removed all programs except those required such as
> >> operating system, I.E., etc. This was done prior to connecting to the
> >> internet.
> >>
> >> Originally, XP Service Pack 3 was installed a year ago. I got laidoff my
> >> job and therefor lost my subscription to McAfee which was through work. I
> >> get Windows Live OneCare free through our QWest account. When I installed
> >> MicroSpft Windows Live OneCare on the Compaq Presario Desktop computer is
> >> when the problem started. I formated the drive and tried a fresh install
> >> from CDs. I have tried doing the install, then updates, then Windows Live
> >> OneCare as well as doing the Format, fresh install, installing Windows
> >> Live
> >> OneCare then doing the Service Pack 3 update. Same results - With Both
> >> installed the comptuer gives me the black screen and will only let me
> >> start
> >> in Safe Mode. I can add every XP update except Service Pack 3 and it runs
> >> fine. I am presently running 100% of the Windows XP & Live OneCare
> >> updates, etc. except XP Service Pak 3 and it works fine.
> >>
> >> I have posted the request in several forms as well as other sites.
> >> General,
> >> Application Compatibility, and others.
> >> This is the only forum where anyone responded.
> >>
> >> Thanks.
> >>
> >> "PA Bear [MS MVP]" wrote:
> >>
> >>>> I'm trying to install Windows Live Onecare (Free from QWest).
> >>>
> >>> What anti-virus is installed now? Is your subscription current? Has
> >>> a(nother) Norton or McAfee application ever been installed on the
> >>> computer?
> >>>
> >>> WinXP SP3 was released early last year: Why hasn't it been installed
> >>> already?
> >>>
> >>> [Your post really has nothing to do with Windows Update. You would be
> >>> better off posting in WinXP General newsgoup.]
> >>>
> >>>
> >>> LR-451 wrote:
> >>>> We have an older Compaq Presario which came with Windows XP Home. [a
> >>>> 2005
> >>>> SR1403WM Desktop PC]
> >>>> Specs are listed as:
> >>>> Compaq Presario SR1403WM Desktop PC
> >>>>
> >>>> Sempron 3000+ 1.8 GHz:
> >>>> •1600 MT/s (Mega Transfers/second)
> >>>> •Socket 754
> >>>> Chipset - SiS 760/964
> >>>>
> >>>> •Motherboard Name: K8S-LA
> >>>> •Compaq motherboard name: Salmon-GL6E
> >>>>
> >>>> Delivered with
> >>>> Operating System •Microsoft Windows XP Home Edition - Microsoft Service
> >>>> Pack
> >>>> 2
> >>>>
> >>>> I'm trying to install Windows Live Onecare (Free from QWest). If I
> >>>> update
> >>>> our Windows XP Home to Service Pack 3, when I restart I get a black
> >>>> screen
> >>>> that says there's an error with a recent change to drivers or hardware.
> >>>> Then
> >>>> I have to start in Safe Mode.
> >>>> There have been no hardware changes.
> >>>> I've done a destructive recovery using the Compaq Recover Disk which
> >>>> formats
> >>>> the drive and reinstalls everything to original manufacturer condition.
> >>>> I can update Windows XP to service pack 3 and everything works. When I
> >>>> install Windows Live Onecare, on the next restart I get the same black
> >>>> screen and have to start in safe mode. Then format, etc.
> >>>> I can do the same destructive recovery and load Windows Live Onecare and
> >>>> operate without any problem as long as I don't install XP Home Service
> >>>> Pack
> >>>> 3.
> >>>> I've tried doing Windows recoveries with the same results. I can do a
> >>>> restore to prior to any point where I don't have both the Windows Live
> >>>> Onecare and Service Pack 3 and everything runs fine.
> >>>>
> >>>>
> >>>> The Windows Live Onecare V3.0 was just downloaded and installed today.
> >>>> When I restart it in Safe Mode it indicates: Windows XP (R) (Build
> >>>> 2600.xpsp.080413-2111:Service Pack3) - also downloaded today.
> >>>> Hope that helps!
> >>>>
> >>>>
> >>>> So I assume there's some conflict between Windows XP Service Pack 3 and
> >>>> Windows Live Onecare on this computer. I have both running fine on
> >>>> other
> >>>> computers in our home network but they're Pentium III or higher.
> >>>>
> >>>> Anyone know if there's a fix or do I just never upgrade my XP Home to
> >>>> SR3?
> >>>>
> >>>> TIA, LR
>
> --
> Stephen Boots
> MVP Windows Live
> Windows Live OneCare/Live Mesh/MSE Forums Moderator
>
>

You have done fine, in my opinion, with your efforts to resolve the issue.
About the only thing I can think of that is left to check would be if there are
any updated drivers for your various hardware devices available from the
manufacturers.
On the other hand, I think I personally would throw in the towel at some point -
you've spent a really long time on it and the bottom line is that XP SP3 is fine
until you install OneCare and that's when the problem begins. In a short while,
OneCare's successor - the free Microsoft Security Essentials will be released.
It is antivirus/antispyware only. No other features of OneCare, but the engine
and signatures are the same base. It may be worth giving that a shot once it is
available. On the other hand, there are some free alternatives for security
software you might use. I've been satisfied with the free home version of Avast.
Others have suggested Avira as being decent.
Best of luck to you.
-steve

LR-451 <> wrote:

>BTW, While I am not a computer Wizard, I am not a complete Novice. I started
>working with computers in the 1960s on mainframes before there were any PCs
>or even disk drives. I have used computers as tools ever since. When I say
>that I formated the hard drive I mean I ran 'FORMAT C:' without the " [/Q] "
>option from the DOS prompt. It has always been my understanding that this
>completely wipes any data or programs from the C: Drive on the PC.
>
>Thanks again for your help. I appreciate your time and efforts to assist.
>Have a great day!
>
>"StephenB" wrote:
>
>> The symptoms described sure seem to be a classic case of dueling antivirus
>> software.
>> If disabling OneCare doesn't allow the update to proceed with a normal reboot
>> and no trace of other security software can be found, I'd uninstall OneCare and
>> then do the SP3 update. Uninstalling OneCare turns the Windows firewall on
>> automatically. Once SP3 is installed, reinstall OneCare and activate with your
>> Qwest LiveID.
>> -steve
>>
>> "PA Bear [MS MVP]" <> wrote:
>>
>> >1. Right-click on the following link and SAVE the download to your desktop:
>> >http://download.mcafee.com/products/...tches/MCPR.exe
>> >
>> >2. Close all open applications (i.e., anything with an icon on the taskbar).
>> >
>> >3. Double-click on the file you saved in #1 above to run the utility. Don't
>> >TOUCH your keyboard until the run completes, then reboot.
>> >
>> >4. Test.
>> >
>> >> I formated the drive and tried a fresh install from CDs.
>> >
>> >Was a Norton or McAfee free-trial preinstalled on the computer when you
>> >bought it?
>> >
>> >Did you try disabling all OneCare components (i.e., anti-virus;
>> >anti-spyware; firewall) and then enabling the Windows Firewall prior to
>> >installing WinXP SP3?
>> >
>> >
>> >LR-451 wrote:
>> >> The Anti-Virus is MicroSoft Windows Live OneCare.
>> >> Yes it is current. No other antivirus is installed on the PC. [Note the
>> >> Hard Drive has been formated completely several times and complete
>> >> reinstall
>> >> from manufacturers CDs.] The last time I formated, did a reinstall from
>> >> the
>> >> manufacturer CDs, removed all programs except those required such as
>> >> operating system, I.E., etc. This was done prior to connecting to the
>> >> internet.
>> >>
>> >> Originally, XP Service Pack 3 was installed a year ago. I got laidoff my
>> >> job and therefor lost my subscription to McAfee which was through work. I
>> >> get Windows Live OneCare free through our QWest account. When I installed
>> >> MicroSpft Windows Live OneCare on the Compaq Presario Desktop computer is
>> >> when the problem started. I formated the drive and tried a fresh install
>> >> from CDs. I have tried doing the install, then updates, then Windows Live
>> >> OneCare as well as doing the Format, fresh install, installing Windows
>> >> Live
>> >> OneCare then doing the Service Pack 3 update. Same results - With Both
>> >> installed the comptuer gives me the black screen and will only let me
>> >> start
>> >> in Safe Mode. I can add every XP update except Service Pack 3 and it runs
>> >> fine. I am presently running 100% of the Windows XP & Live OneCare
>> >> updates, etc. except XP Service Pak 3 and it works fine.
>> >>
>> >> I have posted the request in several forms as well as other sites.
>> >> General,
>> >> Application Compatibility, and others.
>> >> This is the only forum where anyone responded.
>> >>
>> >> Thanks.
>> >>
>> >> "PA Bear [MS MVP]" wrote:
>> >>
>> >>>> I'm trying to install Windows Live Onecare (Free from QWest).
>> >>>
>> >>> What anti-virus is installed now? Is your subscription current? Has
>> >>> a(nother) Norton or McAfee application ever been installed on the
>> >>> computer?
>> >>>
>> >>> WinXP SP3 was released early last year: Why hasn't it been installed
>> >>> already?
>> >>>
>> >>> [Your post really has nothing to do with Windows Update. You would be
>> >>> better off posting in WinXP General newsgoup.]
>> >>>
>> >>>
>> >>> LR-451 wrote:
>> >>>> We have an older Compaq Presario which came with Windows XP Home. [a
>> >>>> 2005
>> >>>> SR1403WM Desktop PC]
>> >>>> Specs are listed as:
>> >>>> Compaq Presario SR1403WM Desktop PC
>> >>>>
>> >>>> Sempron 3000+ 1.8 GHz:
>> >>>> •1600 MT/s (Mega Transfers/second)
>> >>>> •Socket 754
>> >>>> Chipset - SiS 760/964
>> >>>>
>> >>>> •Motherboard Name: K8S-LA
>> >>>> •Compaq motherboard name: Salmon-GL6E
>> >>>>
>> >>>> Delivered with
>> >>>> Operating System •Microsoft Windows XP Home Edition - Microsoft Service
>> >>>> Pack
>> >>>> 2
>> >>>>
>> >>>> I'm trying to install Windows Live Onecare (Free from QWest). If I
>> >>>> update
>> >>>> our Windows XP Home to Service Pack 3, when I restart I get a black
>> >>>> screen
>> >>>> that says there's an error with a recent change to drivers or hardware.
>> >>>> Then
>> >>>> I have to start in Safe Mode.
>> >>>> There have been no hardware changes.
>> >>>> I've done a destructive recovery using the Compaq Recover Disk which
>> >>>> formats
>> >>>> the drive and reinstalls everything to original manufacturer condition.
>> >>>> I can update Windows XP to service pack 3 and everything works. When I
>> >>>> install Windows Live Onecare, on the next restart I get the same black
>> >>>> screen and have to start in safe mode. Then format, etc.
>> >>>> I can do the same destructive recovery and load Windows Live Onecare and
>> >>>> operate without any problem as long as I don't install XP Home Service
>> >>>> Pack
>> >>>> 3.
>> >>>> I've tried doing Windows recoveries with the same results. I can do a
>> >>>> restore to prior to any point where I don't have both the Windows Live
>> >>>> Onecare and Service Pack 3 and everything runs fine.
>> >>>>
>> >>>>
>> >>>> The Windows Live Onecare V3.0 was just downloaded and installed today.
>> >>>> When I restart it in Safe Mode it indicates: Windows XP (R) (Build
>> >>>> 2600.xpsp.080413-2111:Service Pack3) - also downloaded today.
>> >>>> Hope that helps!
>> >>>>
>> >>>>
>> >>>> So I assume there's some conflict between Windows XP Service Pack 3 and
>> >>>> Windows Live Onecare on this computer. I have both running fine on
>> >>>> other
>> >>>> computers in our home network but they're Pentium III or higher.
>> >>>>
>> >>>> Anyone know if there's a fix or do I just never upgrade my XP Home to
>> >>>> SR3?
>> >>>>
>> >>>> TIA, LR
>>
>> --
>> Stephen Boots
>> MVP Windows Live
>> Windows Live OneCare/Live Mesh/MSE Forums Moderator
>>
>>

--
Stephen Boots
MVP Windows Live
Windows Live OneCare/Live Mesh/MSE Forums Moderator