Conflict Resolution

I'm having an issue with ActiveSync, a PLAM TREO running Windows and Outlook.
If I have multiple calendar entries on the same day at the same time both
marked on my server, then when the sync occurs it drops the one that's not on
the phone and keeps the one on the server rather than posting bot to both
palces. aving use HOTSYNC and PUMA with a standard PALm, the software was
smart enough to workout a solution (basiucally it retained both entires, or
poped a window betting me know I have a conflict. Activesync has no such
option, this seems to be a step backwards 5 years or so compared to what I've
been using... Or am I missing something here?

Dave.

Are you syncing with a Server, i.e. Exchange, and the server is set up as
the sync partner for Calendar, or are you syncing with Outlook on the
desktop. Doesn't matter if Outlook is attached to an Exchange server. It's a
matter of what the PPC AS is set to sync with, though I'm not sure it makes
any difference in this case.

I am syncing a WM5 device to Outlook 2007 on a Vista machine, using WMDC. I
have no problem creating independent appointments on the desktop and PPC
occupying the same time slot. I just wind up with two appointments in that
time slot when I sync. I am not alerted that I have overbooked myself, but
I do get both entries both places.

Not there is a place to set conflict resolution but this does not refer to
your overbooking yourself. The conflict referred to in AS or WMDC is when
you make a change to an appointment on both the PC and PPC between syncs.
You might change your dental appointment time on the PC and the location on
the PPC, and then sync. The system keeps track of the fact you made a change
in that appointment and it needs to be transferred. It doesn't keep track of
what you changed. In this case both changed, a conflict, and it doesn't know
which one is right. You set a default, always PC or always PPC. You are
going to lose one change or the other in any case. If you suggest the latest
change might be better, you would still lose the older.

So, for your issue, this doesn't happen to me syncing with Outlook. Are you
syncing the Treo with Exchange? anything else you can add?

--
Sven
MS MVP Mobile Devices
"Dave D" <Dave D @discussions.microsoft.com> wrote in message
news:AE56A13B-216D-4203-A44C-...
> I'm having an issue with ActiveSync, a PLAM TREO running Windows and
> Outlook.
> If I have multiple calendar entries on the same day at the same time both
> marked on my server, then when the sync occurs it drops the one that's not
> on
> the phone and keeps the one on the server rather than posting bot to both
> palces. aving use HOTSYNC and PUMA with a standard PALm, the software was
> smart enough to workout a solution (basiucally it retained both entires,
> or
> poped a window betting me know I have a conflict. Activesync has no such
> option, this seems to be a step backwards 5 years or so compared to what
> I've
> been using... Or am I missing something here?
>
> Dave.

Sven,

I'm using server store for email and calendar, local store for local
contacts. I'm not sure what the server is running my desktop is XP Pro
however.

I had two appointments on the same day at the same time, both on the server.
This wasn't a case of one being on the server and the on the being on the
phone. The next next sync, rather than there being two appointments on the
server and phone, there was a single entry on the server and the phone. The
phone entry won out. I lost the entry that was on the server. No I have togo
back and determine what other entries have disappeared (if I can remember).

Another situation I ran into was when I first got the phone I followed the
software install instructions and went to sync the local store contact to the
phone, it was my mistake, but he conflict resolution was set to device wins.
In this case since there were no contacts on the phone, it wiped out all the
locally stored contacts on my PC.

I lost over 200 contacts off my PC right after the active sync. This wasn't
a case of two like entries on the two devices, this was a case of an entry
not being on the device that was on the PC and the resolution flag was set to
device wins.....

I never had to deal with instances like this in the 8+ years of using either
HOTSYNC or PUMA to manage my palm device. This has only started since I
switched to ACTIVESYNC and a windows based palm device. I have friends that
are running good or is it goody and they haven't seen issues like this. If
the situation did arise, they received a pop up asking what should I do.
This all seems like a step backwards to me.

dave



"Sven" wrote:

> Are you syncing with a Server, i.e. Exchange, and the server is set up as
> the sync partner for Calendar, or are you syncing with Outlook on the
> desktop. Doesn't matter if Outlook is attached to an Exchange server. It's a
> matter of what the PPC AS is set to sync with, though I'm not sure it makes
> any difference in this case.
>
> I am syncing a WM5 device to Outlook 2007 on a Vista machine, using WMDC. I
> have no problem creating independent appointments on the desktop and PPC
> occupying the same time slot. I just wind up with two appointments in that
> time slot when I sync. I am not alerted that I have overbooked myself, but
> I do get both entries both places.
>
> Not there is a place to set conflict resolution but this does not refer to
> your overbooking yourself. The conflict referred to in AS or WMDC is when
> you make a change to an appointment on both the PC and PPC between syncs.
> You might change your dental appointment time on the PC and the location on
> the PPC, and then sync. The system keeps track of the fact you made a change
> in that appointment and it needs to be transferred. It doesn't keep track of
> what you changed. In this case both changed, a conflict, and it doesn't know
> which one is right. You set a default, always PC or always PPC. You are
> going to lose one change or the other in any case. If you suggest the latest
> change might be better, you would still lose the older.
>
> So, for your issue, this doesn't happen to me syncing with Outlook. Are you
> syncing the Treo with Exchange? anything else you can add?
>
> --
> Sven
> MS MVP Mobile Devices
> "Dave D" <Dave D @discussions.microsoft.com> wrote in message
> news:AE56A13B-216D-4203-A44C-...
> > I'm having an issue with ActiveSync, a PLAM TREO running Windows and
> > Outlook.
> > If I have multiple calendar entries on the same day at the same time both
> > marked on my server, then when the sync occurs it drops the one that's not
> > on
> > the phone and keeps the one on the server rather than posting bot to both
> > palces. aving use HOTSYNC and PUMA with a standard PALm, the software was
> > smart enough to workout a solution (basiucally it retained both entires,
> > or
> > poped a window betting me know I have a conflict. Activesync has no such
> > option, this seems to be a step backwards 5 years or so compared to what
> > I've
> > been using... Or am I missing something here?
> >
> > Dave.
>

These are issues that I hear about very infrequently, and I am not that
familiar with what Palm has added to their version of the OS, though I do
understand they have made some additions. You mention you are using server
store for e-mail and calendar and local for contacts. On a 'normal' WM
device the only possible server (mail/PIM) you can do that with is
Exchange. If using Exchange, I would expect you would be using Outlook to
attach to Exchange as well. Don't know if Palm has provided some extra stuff
to connect with other options. If you are not using exchange, then something
else is going on. AS may not be what is doing the syncing, though it is
always used to provide the conduit. Even programs like Intellisync, rely on
the connection provided by AS.

The issue that you relate on first connection should never have occurred. At
initial connect you have no conflicts as none of the contacts on the two
devices are related. They would (should) either be merged, often resulting
in duplicates, or the PC would overwrite what was on the Treo. There has
never even been an option to overwrite the desktop with the device (though
some have asked for that). So I don't know what might have occurred there,
beyond postulating some Palm specific issue.

--
Sven
MS MVP Mobile Devices
"Dave D" <> wrote in message
news:71C0D718-9DA6-46C5-96FF-...
> Sven,
>
> I'm using server store for email and calendar, local store for local
> contacts. I'm not sure what the server is running my desktop is XP Pro
> however.
>
> I had two appointments on the same day at the same time, both on the
> server.
> This wasn't a case of one being on the server and the on the being on the
> phone. The next next sync, rather than there being two appointments on
> the
> server and phone, there was a single entry on the server and the phone.
> The
> phone entry won out. I lost the entry that was on the server. No I have
> togo
> back and determine what other entries have disappeared (if I can
> remember).
>
> Another situation I ran into was when I first got the phone I followed the
> software install instructions and went to sync the local store contact to
> the
> phone, it was my mistake, but he conflict resolution was set to device
> wins.
> In this case since there were no contacts on the phone, it wiped out all
> the
> locally stored contacts on my PC.
>
> I lost over 200 contacts off my PC right after the active sync. This
> wasn't
> a case of two like entries on the two devices, this was a case of an
> entry
> not being on the device that was on the PC and the resolution flag was set
> to
> device wins.....
>
> I never had to deal with instances like this in the 8+ years of using
> either
> HOTSYNC or PUMA to manage my palm device. This has only started since I
> switched to ACTIVESYNC and a windows based palm device. I have friends
> that
> are running good or is it goody and they haven't seen issues like this.
> If
> the situation did arise, they received a pop up asking what should I do.
> This all seems like a step backwards to me.
>
> dave
>
>
>
> "Sven" wrote:
>
>> Are you syncing with a Server, i.e. Exchange, and the server is set up as
>> the sync partner for Calendar, or are you syncing with Outlook on the
>> desktop. Doesn't matter if Outlook is attached to an Exchange server.
>> It's a
>> matter of what the PPC AS is set to sync with, though I'm not sure it
>> makes
>> any difference in this case.
>>
>> I am syncing a WM5 device to Outlook 2007 on a Vista machine, using WMDC.
>> I
>> have no problem creating independent appointments on the desktop and PPC
>> occupying the same time slot. I just wind up with two appointments in
>> that
>> time slot when I sync. I am not alerted that I have overbooked myself,
>> but
>> I do get both entries both places.
>>
>> Not there is a place to set conflict resolution but this does not refer
>> to
>> your overbooking yourself. The conflict referred to in AS or WMDC is when
>> you make a change to an appointment on both the PC and PPC between syncs.
>> You might change your dental appointment time on the PC and the location
>> on
>> the PPC, and then sync. The system keeps track of the fact you made a
>> change
>> in that appointment and it needs to be transferred. It doesn't keep track
>> of
>> what you changed. In this case both changed, a conflict, and it doesn't
>> know
>> which one is right. You set a default, always PC or always PPC. You are
>> going to lose one change or the other in any case. If you suggest the
>> latest
>> change might be better, you would still lose the older.
>>
>> So, for your issue, this doesn't happen to me syncing with Outlook. Are
>> you
>> syncing the Treo with Exchange? anything else you can add?
>>
>> --
>> Sven
>> MS MVP Mobile Devices
>> "Dave D" <Dave D @discussions.microsoft.com> wrote in message
>> news:AE56A13B-216D-4203-A44C-...
>> > I'm having an issue with ActiveSync, a PLAM TREO running Windows and
>> > Outlook.
>> > If I have multiple calendar entries on the same day at the same time
>> > both
>> > marked on my server, then when the sync occurs it drops the one that's
>> > not
>> > on
>> > the phone and keeps the one on the server rather than posting bot to
>> > both
>> > palces. aving use HOTSYNC and PUMA with a standard PALm, the software
>> > was
>> > smart enough to workout a solution (basiucally it retained both
>> > entires,
>> > or
>> > poped a window betting me know I have a conflict. Activesync has no
>> > such
>> > option, this seems to be a step backwards 5 years or so compared to
>> > what
>> > I've
>> > been using... Or am I missing something here?
>> >
>> > Dave.
>>

Sven,

Let me make a clairification here. I was using a Windows PC with a PALM
devive with the Palm OS in hte past. Hotsync was the sync software.

I have purchased a phone based off the treo, model 700W it runs windows, not
hte palm os. This change brought me to using the activesync process. Prior
to that I was using the HOTSYNC supplied by Palm on the PALM device with the
Palm O/S.

Your right under the plam system it was possible to duplicate entries.
using activesync 4.5 build 5096 I was able to wipe out my contacts list.
When I mention local, I store personal contacts in outlook on my PC vs on the
exchange server where my calendar is stored. I actually also pull the emails
from the exchange server and delete them while outlook is up and running.

Regarding picking the device that "wins", if you look at the main screen on
active sync and right mouse click on wither exchange or windows pc (in my
case) in the lower portion of the window you get a setting popup, click on
that and at the bottom it allows you to set the option on how to deal with
conflicts. eiter the mobile device wins (is accepted as gospel) or the
server wins. There is no true option to allow me to make the decision as
to which one I want.

Dave

"Sven" wrote:

> These are issues that I hear about very infrequently, and I am not that
> familiar with what Palm has added to their version of the OS, though I do
> understand they have made some additions. You mention you are using server
> store for e-mail and calendar and local for contacts. On a 'normal' WM
> device the only possible server (mail/PIM) you can do that with is
> Exchange. If using Exchange, I would expect you would be using Outlook to
> attach to Exchange as well. Don't know if Palm has provided some extra stuff
> to connect with other options. If you are not using exchange, then something
> else is going on. AS may not be what is doing the syncing, though it is
> always used to provide the conduit. Even programs like Intellisync, rely on
> the connection provided by AS.
>
> The issue that you relate on first connection should never have occurred. At
> initial connect you have no conflicts as none of the contacts on the two
> devices are related. They would (should) either be merged, often resulting
> in duplicates, or the PC would overwrite what was on the Treo. There has
> never even been an option to overwrite the desktop with the device (though
> some have asked for that). So I don't know what might have occurred there,
> beyond postulating some Palm specific issue.
>
> --
> Sven
> MS MVP Mobile Devices
> "Dave D" <> wrote in message
> news:71C0D718-9DA6-46C5-96FF-...
> > Sven,
> >
> > I'm using server store for email and calendar, local store for local
> > contacts. I'm not sure what the server is running my desktop is XP Pro
> > however.
> >
> > I had two appointments on the same day at the same time, both on the
> > server.
> > This wasn't a case of one being on the server and the on the being on the
> > phone. The next next sync, rather than there being two appointments on
> > the
> > server and phone, there was a single entry on the server and the phone.
> > The
> > phone entry won out. I lost the entry that was on the server. No I have
> > togo
> > back and determine what other entries have disappeared (if I can
> > remember).
> >
> > Another situation I ran into was when I first got the phone I followed the
> > software install instructions and went to sync the local store contact to
> > the
> > phone, it was my mistake, but he conflict resolution was set to device
> > wins.
> > In this case since there were no contacts on the phone, it wiped out all
> > the
> > locally stored contacts on my PC.
> >
> > I lost over 200 contacts off my PC right after the active sync. This
> > wasn't
> > a case of two like entries on the two devices, this was a case of an
> > entry
> > not being on the device that was on the PC and the resolution flag was set
> > to
> > device wins.....
> >
> > I never had to deal with instances like this in the 8+ years of using
> > either
> > HOTSYNC or PUMA to manage my palm device. This has only started since I
> > switched to ACTIVESYNC and a windows based palm device. I have friends
> > that
> > are running good or is it goody and they haven't seen issues like this.
> > If
> > the situation did arise, they received a pop up asking what should I do.
> > This all seems like a step backwards to me.
> >
> > dave
> >
> >
> >
> > "Sven" wrote:
> >
> >> Are you syncing with a Server, i.e. Exchange, and the server is set up as
> >> the sync partner for Calendar, or are you syncing with Outlook on the
> >> desktop. Doesn't matter if Outlook is attached to an Exchange server.
> >> It's a
> >> matter of what the PPC AS is set to sync with, though I'm not sure it
> >> makes
> >> any difference in this case.
> >>
> >> I am syncing a WM5 device to Outlook 2007 on a Vista machine, using WMDC.
> >> I
> >> have no problem creating independent appointments on the desktop and PPC
> >> occupying the same time slot. I just wind up with two appointments in
> >> that
> >> time slot when I sync. I am not alerted that I have overbooked myself,
> >> but
> >> I do get both entries both places.
> >>
> >> Not there is a place to set conflict resolution but this does not refer
> >> to
> >> your overbooking yourself. The conflict referred to in AS or WMDC is when
> >> you make a change to an appointment on both the PC and PPC between syncs.
> >> You might change your dental appointment time on the PC and the location
> >> on
> >> the PPC, and then sync. The system keeps track of the fact you made a
> >> change
> >> in that appointment and it needs to be transferred. It doesn't keep track
> >> of
> >> what you changed. In this case both changed, a conflict, and it doesn't
> >> know
> >> which one is right. You set a default, always PC or always PPC. You are
> >> going to lose one change or the other in any case. If you suggest the
> >> latest
> >> change might be better, you would still lose the older.
> >>
> >> So, for your issue, this doesn't happen to me syncing with Outlook. Are
> >> you
> >> syncing the Treo with Exchange? anything else you can add?
> >>
> >> --
> >> Sven
> >> MS MVP Mobile Devices
> >> "Dave D" <Dave D @discussions.microsoft.com> wrote in message
> >> news:AE56A13B-216D-4203-A44C-...
> >> > I'm having an issue with ActiveSync, a PLAM TREO running Windows and
> >> > Outlook.
> >> > If I have multiple calendar entries on the same day at the same time
> >> > both
> >> > marked on my server, then when the sync occurs it drops the one that's
> >> > not
> >> > on
> >> > the phone and keeps the one on the server rather than posting bot to
> >> > both
> >> > palces. aving use HOTSYNC and PUMA with a standard PALm, the software
> >> > was
> >> > smart enough to workout a solution (basiucally it retained both
> >> > entires,
> >> > or
> >> > poped a window betting me know I have a conflict. Activesync has no
> >> > such
> >> > option, this seems to be a step backwards 5 years or so compared to
> >> > what
> >> > I've
> >> > been using... Or am I missing something here?
> >> >
> >> > Dave.
> >>
>

I understood you were using a WM equipped Palm. Every OEM has the option of
adding/subtracting options/enhancements. I know Palm significantly enhanced
some home screen and phone features. Didn't know if they might have done
anything in the sync area.

I understand about the conflict resolution. As I said conflicts occur in
only one instance, when you change the same contact (or calendar, etc) on
both the PC and device between syncs. The option to AS about what to do on a
conflict disappeared with AS 4. I complained. They didn't listen. I think it
should be the only option. It should happen very infrequently and it is
because the user did something wrong. They need to know to avoid it.

I would say you cannot keep your contacts in Outlook separate from calendar
and e-mail. At least you can't have them sync that way. If you are not
keeping your contacts on Exchange you must have made a local contacts
folder, or pst, and have your contacts there. That means the contacts store
on Exchange is empty, and that is what will sync. If you have contacts on
the device, it will sync them to Outlook, and it will sync them to Exchange,
unless you don't check contacts in AS. When you create an inbox in Outlook
it has mail, calendar, contacts, tasks, notes. That is what AS syncs with.
That Inbox (set) can be attached to Exchange, or not. Can't split it up. You
can set up a PoP3 mail, like Earthlink, to deliver into that mail store in
that Inbox, but it is still the one primary inbox.



--
Sven
MS MVP Mobile Devices
"Dave D" <Dave > wrote in message
news:73C2D891-303A-49A2-9560-...
> Sven,
>
> Let me make a clairification here. I was using a Windows PC with a PALM
> devive with the Palm OS in hte past. Hotsync was the sync software.
>
> I have purchased a phone based off the treo, model 700W it runs windows,
> not
> hte palm os. This change brought me to using the activesync process.
> Prior
> to that I was using the HOTSYNC supplied by Palm on the PALM device with
> the
> Palm O/S.
>
> Your right under the plam system it was possible to duplicate entries.
> using activesync 4.5 build 5096 I was able to wipe out my contacts list.
> When I mention local, I store personal contacts in outlook on my PC vs on
> the
> exchange server where my calendar is stored. I actually also pull the
> emails
> from the exchange server and delete them while outlook is up and running.
>
> Regarding picking the device that "wins", if you look at the main screen
> on
> active sync and right mouse click on wither exchange or windows pc (in my
> case) in the lower portion of the window you get a setting popup, click on
> that and at the bottom it allows you to set the option on how to deal with
> conflicts. eiter the mobile device wins (is accepted as gospel) or the
> server wins. There is no true option to allow me to make the decision
> as
> to which one I want.
>
> Dave
>
> "Sven" wrote:
>
>> These are issues that I hear about very infrequently, and I am not that
>> familiar with what Palm has added to their version of the OS, though I do
>> understand they have made some additions. You mention you are using
>> server
>> store for e-mail and calendar and local for contacts. On a 'normal' WM
>> device the only possible server (mail/PIM) you can do that with is
>> Exchange. If using Exchange, I would expect you would be using Outlook to
>> attach to Exchange as well. Don't know if Palm has provided some extra
>> stuff
>> to connect with other options. If you are not using exchange, then
>> something
>> else is going on. AS may not be what is doing the syncing, though it is
>> always used to provide the conduit. Even programs like Intellisync, rely
>> on
>> the connection provided by AS.
>>
>> The issue that you relate on first connection should never have occurred.
>> At
>> initial connect you have no conflicts as none of the contacts on the two
>> devices are related. They would (should) either be merged, often
>> resulting
>> in duplicates, or the PC would overwrite what was on the Treo. There has
>> never even been an option to overwrite the desktop with the device
>> (though
>> some have asked for that). So I don't know what might have occurred
>> there,
>> beyond postulating some Palm specific issue.
>>
>> --
>> Sven
>> MS MVP Mobile Devices
>> "Dave D" <> wrote in message
>> news:71C0D718-9DA6-46C5-96FF-...
>> > Sven,
>> >
>> > I'm using server store for email and calendar, local store for local
>> > contacts. I'm not sure what the server is running my desktop is XP
>> > Pro
>> > however.
>> >
>> > I had two appointments on the same day at the same time, both on the
>> > server.
>> > This wasn't a case of one being on the server and the on the being on
>> > the
>> > phone. The next next sync, rather than there being two appointments on
>> > the
>> > server and phone, there was a single entry on the server and the phone.
>> > The
>> > phone entry won out. I lost the entry that was on the server. No I
>> > have
>> > togo
>> > back and determine what other entries have disappeared (if I can
>> > remember).
>> >
>> > Another situation I ran into was when I first got the phone I followed
>> > the
>> > software install instructions and went to sync the local store contact
>> > to
>> > the
>> > phone, it was my mistake, but he conflict resolution was set to device
>> > wins.
>> > In this case since there were no contacts on the phone, it wiped out
>> > all
>> > the
>> > locally stored contacts on my PC.
>> >
>> > I lost over 200 contacts off my PC right after the active sync. This
>> > wasn't
>> > a case of two like entries on the two devices, this was a case of an
>> > entry
>> > not being on the device that was on the PC and the resolution flag was
>> > set
>> > to
>> > device wins.....
>> >
>> > I never had to deal with instances like this in the 8+ years of using
>> > either
>> > HOTSYNC or PUMA to manage my palm device. This has only started since
>> > I
>> > switched to ACTIVESYNC and a windows based palm device. I have friends
>> > that
>> > are running good or is it goody and they haven't seen issues like
>> > this.
>> > If
>> > the situation did arise, they received a pop up asking what should I
>> > do.
>> > This all seems like a step backwards to me.
>> >
>> > dave
>> >
>> >
>> >
>> > "Sven" wrote:
>> >
>> >> Are you syncing with a Server, i.e. Exchange, and the server is set up
>> >> as
>> >> the sync partner for Calendar, or are you syncing with Outlook on the
>> >> desktop. Doesn't matter if Outlook is attached to an Exchange server.
>> >> It's a
>> >> matter of what the PPC AS is set to sync with, though I'm not sure it
>> >> makes
>> >> any difference in this case.
>> >>
>> >> I am syncing a WM5 device to Outlook 2007 on a Vista machine, using
>> >> WMDC.
>> >> I
>> >> have no problem creating independent appointments on the desktop and
>> >> PPC
>> >> occupying the same time slot. I just wind up with two appointments in
>> >> that
>> >> time slot when I sync. I am not alerted that I have overbooked
>> >> myself,
>> >> but
>> >> I do get both entries both places.
>> >>
>> >> Not there is a place to set conflict resolution but this does not
>> >> refer
>> >> to
>> >> your overbooking yourself. The conflict referred to in AS or WMDC is
>> >> when
>> >> you make a change to an appointment on both the PC and PPC between
>> >> syncs.
>> >> You might change your dental appointment time on the PC and the
>> >> location
>> >> on
>> >> the PPC, and then sync. The system keeps track of the fact you made a
>> >> change
>> >> in that appointment and it needs to be transferred. It doesn't keep
>> >> track
>> >> of
>> >> what you changed. In this case both changed, a conflict, and it
>> >> doesn't
>> >> know
>> >> which one is right. You set a default, always PC or always PPC. You
>> >> are
>> >> going to lose one change or the other in any case. If you suggest the
>> >> latest
>> >> change might be better, you would still lose the older.
>> >>
>> >> So, for your issue, this doesn't happen to me syncing with Outlook.
>> >> Are
>> >> you
>> >> syncing the Treo with Exchange? anything else you can add?
>> >>
>> >> --
>> >> Sven
>> >> MS MVP Mobile Devices
>> >> "Dave D" <Dave D @discussions.microsoft.com> wrote in message
>> >> news:AE56A13B-216D-4203-A44C-...
>> >> > I'm having an issue with ActiveSync, a PLAM TREO running Windows and
>> >> > Outlook.
>> >> > If I have multiple calendar entries on the same day at the same time
>> >> > both
>> >> > marked on my server, then when the sync occurs it drops the one
>> >> > that's
>> >> > not
>> >> > on
>> >> > the phone and keeps the one on the server rather than posting bot to
>> >> > both
>> >> > palces. aving use HOTSYNC and PUMA with a standard PALm, the
>> >> > software
>> >> > was
>> >> > smart enough to workout a solution (basiucally it retained both
>> >> > entires,
>> >> > or
>> >> > poped a window betting me know I have a conflict. Activesync has no
>> >> > such
>> >> > option, this seems to be a step backwards 5 years or so compared to
>> >> > what
>> >> > I've
>> >> > been using... Or am I missing something here?
>> >> >
>> >> > Dave.
>> >>
>>

Thanks Sven,

I guess I got spoiled with the pure palm solution. I'll just have to keep a
closer watch on the information I put under the control of AS. I hope, if
they are listening MS will make some improvments in this area. To me it
seems quite simple, have an option to manually resolve the issue and direct
on which device you choose to manually resolve the issue, then put up a pop
up on one of the device and let the user choose...

Dave

"Sven" wrote:

> I understood you were using a WM equipped Palm. Every OEM has the option of
> adding/subtracting options/enhancements. I know Palm significantly enhanced
> some home screen and phone features. Didn't know if they might have done
> anything in the sync area.
>
> I understand about the conflict resolution. As I said conflicts occur in
> only one instance, when you change the same contact (or calendar, etc) on
> both the PC and device between syncs. The option to AS about what to do on a
> conflict disappeared with AS 4. I complained. They didn't listen. I think it
> should be the only option. It should happen very infrequently and it is
> because the user did something wrong. They need to know to avoid it.
>
> I would say you cannot keep your contacts in Outlook separate from calendar
> and e-mail. At least you can't have them sync that way. If you are not
> keeping your contacts on Exchange you must have made a local contacts
> folder, or pst, and have your contacts there. That means the contacts store
> on Exchange is empty, and that is what will sync. If you have contacts on
> the device, it will sync them to Outlook, and it will sync them to Exchange,
> unless you don't check contacts in AS. When you create an inbox in Outlook
> it has mail, calendar, contacts, tasks, notes. That is what AS syncs with.
> That Inbox (set) can be attached to Exchange, or not. Can't split it up. You
> can set up a PoP3 mail, like Earthlink, to deliver into that mail store in
> that Inbox, but it is still the one primary inbox.
>
>
>
> --
> Sven
> MS MVP Mobile Devices
> "Dave D" <Dave > wrote in message
> news:73C2D891-303A-49A2-9560-...
> > Sven,
> >
> > Let me make a clairification here. I was using a Windows PC with a PALM
> > devive with the Palm OS in hte past. Hotsync was the sync software.
> >
> > I have purchased a phone based off the treo, model 700W it runs windows,
> > not
> > hte palm os. This change brought me to using the activesync process.
> > Prior
> > to that I was using the HOTSYNC supplied by Palm on the PALM device with
> > the
> > Palm O/S.
> >
> > Your right under the plam system it was possible to duplicate entries.
> > using activesync 4.5 build 5096 I was able to wipe out my contacts list.
> > When I mention local, I store personal contacts in outlook on my PC vs on
> > the
> > exchange server where my calendar is stored. I actually also pull the
> > emails
> > from the exchange server and delete them while outlook is up and running.
> >
> > Regarding picking the device that "wins", if you look at the main screen
> > on
> > active sync and right mouse click on wither exchange or windows pc (in my
> > case) in the lower portion of the window you get a setting popup, click on
> > that and at the bottom it allows you to set the option on how to deal with
> > conflicts. eiter the mobile device wins (is accepted as gospel) or the
> > server wins. There is no true option to allow me to make the decision
> > as
> > to which one I want.
> >
> > Dave
> >
> > "Sven" wrote:
> >
> >> These are issues that I hear about very infrequently, and I am not that
> >> familiar with what Palm has added to their version of the OS, though I do
> >> understand they have made some additions. You mention you are using
> >> server
> >> store for e-mail and calendar and local for contacts. On a 'normal' WM
> >> device the only possible server (mail/PIM) you can do that with is
> >> Exchange. If using Exchange, I would expect you would be using Outlook to
> >> attach to Exchange as well. Don't know if Palm has provided some extra
> >> stuff
> >> to connect with other options. If you are not using exchange, then
> >> something
> >> else is going on. AS may not be what is doing the syncing, though it is
> >> always used to provide the conduit. Even programs like Intellisync, rely
> >> on
> >> the connection provided by AS.
> >>
> >> The issue that you relate on first connection should never have occurred.
> >> At
> >> initial connect you have no conflicts as none of the contacts on the two
> >> devices are related. They would (should) either be merged, often
> >> resulting
> >> in duplicates, or the PC would overwrite what was on the Treo. There has
> >> never even been an option to overwrite the desktop with the device
> >> (though
> >> some have asked for that). So I don't know what might have occurred
> >> there,
> >> beyond postulating some Palm specific issue.
> >>
> >> --
> >> Sven
> >> MS MVP Mobile Devices
> >> "Dave D" <> wrote in message
> >> news:71C0D718-9DA6-46C5-96FF-...
> >> > Sven,
> >> >
> >> > I'm using server store for email and calendar, local store for local
> >> > contacts. I'm not sure what the server is running my desktop is XP
> >> > Pro
> >> > however.
> >> >
> >> > I had two appointments on the same day at the same time, both on the
> >> > server.
> >> > This wasn't a case of one being on the server and the on the being on
> >> > the
> >> > phone. The next next sync, rather than there being two appointments on
> >> > the
> >> > server and phone, there was a single entry on the server and the phone.
> >> > The
> >> > phone entry won out. I lost the entry that was on the server. No I
> >> > have
> >> > togo
> >> > back and determine what other entries have disappeared (if I can
> >> > remember).
> >> >
> >> > Another situation I ran into was when I first got the phone I followed
> >> > the
> >> > software install instructions and went to sync the local store contact
> >> > to
> >> > the
> >> > phone, it was my mistake, but he conflict resolution was set to device
> >> > wins.
> >> > In this case since there were no contacts on the phone, it wiped out
> >> > all
> >> > the
> >> > locally stored contacts on my PC.
> >> >
> >> > I lost over 200 contacts off my PC right after the active sync. This
> >> > wasn't
> >> > a case of two like entries on the two devices, this was a case of an
> >> > entry
> >> > not being on the device that was on the PC and the resolution flag was
> >> > set
> >> > to
> >> > device wins.....
> >> >
> >> > I never had to deal with instances like this in the 8+ years of using
> >> > either
> >> > HOTSYNC or PUMA to manage my palm device. This has only started since
> >> > I
> >> > switched to ACTIVESYNC and a windows based palm device. I have friends
> >> > that
> >> > are running good or is it goody and they haven't seen issues like
> >> > this.
> >> > If
> >> > the situation did arise, they received a pop up asking what should I
> >> > do.
> >> > This all seems like a step backwards to me.
> >> >
> >> > dave
> >> >
> >> >
> >> >
> >> > "Sven" wrote:
> >> >
> >> >> Are you syncing with a Server, i.e. Exchange, and the server is set up
> >> >> as
> >> >> the sync partner for Calendar, or are you syncing with Outlook on the
> >> >> desktop. Doesn't matter if Outlook is attached to an Exchange server.
> >> >> It's a
> >> >> matter of what the PPC AS is set to sync with, though I'm not sure it
> >> >> makes
> >> >> any difference in this case.
> >> >>
> >> >> I am syncing a WM5 device to Outlook 2007 on a Vista machine, using
> >> >> WMDC.
> >> >> I
> >> >> have no problem creating independent appointments on the desktop and
> >> >> PPC
> >> >> occupying the same time slot. I just wind up with two appointments in
> >> >> that
> >> >> time slot when I sync. I am not alerted that I have overbooked
> >> >> myself,
> >> >> but
> >> >> I do get both entries both places.
> >> >>
> >> >> Not there is a place to set conflict resolution but this does not
> >> >> refer
> >> >> to
> >> >> your overbooking yourself. The conflict referred to in AS or WMDC is
> >> >> when
> >> >> you make a change to an appointment on both the PC and PPC between
> >> >> syncs.
> >> >> You might change your dental appointment time on the PC and the
> >> >> location
> >> >> on
> >> >> the PPC, and then sync. The system keeps track of the fact you made a
> >> >> change
> >> >> in that appointment and it needs to be transferred. It doesn't keep
> >> >> track
> >> >> of
> >> >> what you changed. In this case both changed, a conflict, and it
> >> >> doesn't
> >> >> know
> >> >> which one is right. You set a default, always PC or always PPC. You
> >> >> are
> >> >> going to lose one change or the other in any case. If you suggest the
> >> >> latest
> >> >> change might be better, you would still lose the older.
> >> >>
> >> >> So, for your issue, this doesn't happen to me syncing with Outlook.
> >> >> Are
> >> >> you
> >> >> syncing the Treo with Exchange? anything else you can add?
> >> >>
> >> >> --
> >> >> Sven
> >> >> MS MVP Mobile Devices
> >> >> "Dave D" <Dave D @discussions.microsoft.com> wrote in message
> >> >> news:AE56A13B-216D-4203-A44C-...
> >> >> > I'm having an issue with ActiveSync, a PLAM TREO running Windows and
> >> >> > Outlook.
> >> >> > If I have multiple calendar entries on the same day at the same time
> >> >> > both
> >> >> > marked on my server, then when the sync occurs it drops the one
> >> >> > that's
> >> >> > not
> >> >> > on
> >> >> > the phone and keeps the one on the server rather than posting bot to
> >> >> > both
> >> >> > palces. aving use HOTSYNC and PUMA with a standard PALm, the
> >> >> > software
> >> >> > was
> >> >> > smart enough to workout a solution (basiucally it retained both
> >> >> > entires,
> >> >> > or
> >> >> > poped a window betting me know I have a conflict. Activesync has no
> >> >> > such
> >> >> > option, this seems to be a step backwards 5 years or so compared to
> >> >> > what
> >> >> > I've
> >> >> > been using... Or am I missing something here?
> >> >> >
> >> >> > Dave.
> >> >>
> >>
>

I do agree, but a conflict should happen very, very infrequently. What you
are describing does not sound like conflict resolution gone bad. Some other
odd issue would have to have been in play. Losing all contacts should only
happen if the two devices were sync'd, and then all the contacts got deleted
from one of them. At next sync they would all be gone, as that is syncing
the fact you (or something) deleted them. If somehow, every single unique ID
that AS uses to identify the individual records on each device, got changed
on one of them, PC or PPC, then I would expect that all contacts would be
deleted. The reason is that each side would see that an ID that had
previously been sync'd is no missing off of the other device, which would
assume a deletion and follow suite. That however would be a very strange
instance though, having all the IDs change, without some other odd
indications, I would think.

The other issue, of not double booking you, is hard to grasp, as it works
fine here. I say double booking, because that is a calendar conflict, but it
is not a conflict in the way it is defined as far as syncing goes. AS should
treat those two appointments as separate entities, and if you want to be two
places at once, fine.

--
Sven
MS MVP Mobile Devices
"Dave D" <> wrote in message
news:A3B65D6C-623C-44B6-BA43-...
> Thanks Sven,
>
> I guess I got spoiled with the pure palm solution. I'll just have to keep
> a
> closer watch on the information I put under the control of AS. I hope, if
> they are listening MS will make some improvments in this area. To me it
> seems quite simple, have an option to manually resolve the issue and
> direct
> on which device you choose to manually resolve the issue, then put up a
> pop
> up on one of the device and let the user choose...
>
> Dave
>
> "Sven" wrote:
>
>> I understood you were using a WM equipped Palm. Every OEM has the option
>> of
>> adding/subtracting options/enhancements. I know Palm significantly
>> enhanced
>> some home screen and phone features. Didn't know if they might have done
>> anything in the sync area.
>>
>> I understand about the conflict resolution. As I said conflicts occur in
>> only one instance, when you change the same contact (or calendar, etc) on
>> both the PC and device between syncs. The option to AS about what to do
>> on a
>> conflict disappeared with AS 4. I complained. They didn't listen. I think
>> it
>> should be the only option. It should happen very infrequently and it is
>> because the user did something wrong. They need to know to avoid it.
>>
>> I would say you cannot keep your contacts in Outlook separate from
>> calendar
>> and e-mail. At least you can't have them sync that way. If you are not
>> keeping your contacts on Exchange you must have made a local contacts
>> folder, or pst, and have your contacts there. That means the contacts
>> store
>> on Exchange is empty, and that is what will sync. If you have contacts on
>> the device, it will sync them to Outlook, and it will sync them to
>> Exchange,
>> unless you don't check contacts in AS. When you create an inbox in
>> Outlook
>> it has mail, calendar, contacts, tasks, notes. That is what AS syncs
>> with.
>> That Inbox (set) can be attached to Exchange, or not. Can't split it up.
>> You
>> can set up a PoP3 mail, like Earthlink, to deliver into that mail store
>> in
>> that Inbox, but it is still the one primary inbox.
>>
>>
>>
>> --
>> Sven
>> MS MVP Mobile Devices
>> "Dave D" <Dave > wrote in message
>> news:73C2D891-303A-49A2-9560-...
>> > Sven,
>> >
>> > Let me make a clairification here. I was using a Windows PC with a
>> > PALM
>> > devive with the Palm OS in hte past. Hotsync was the sync software.
>> >
>> > I have purchased a phone based off the treo, model 700W it runs
>> > windows,
>> > not
>> > hte palm os. This change brought me to using the activesync process.
>> > Prior
>> > to that I was using the HOTSYNC supplied by Palm on the PALM device
>> > with
>> > the
>> > Palm O/S.
>> >
>> > Your right under the plam system it was possible to duplicate entries.
>> > using activesync 4.5 build 5096 I was able to wipe out my contacts
>> > list.
>> > When I mention local, I store personal contacts in outlook on my PC vs
>> > on
>> > the
>> > exchange server where my calendar is stored. I actually also pull the
>> > emails
>> > from the exchange server and delete them while outlook is up and
>> > running.
>> >
>> > Regarding picking the device that "wins", if you look at the main
>> > screen
>> > on
>> > active sync and right mouse click on wither exchange or windows pc (in
>> > my
>> > case) in the lower portion of the window you get a setting popup, click
>> > on
>> > that and at the bottom it allows you to set the option on how to deal
>> > with
>> > conflicts. eiter the mobile device wins (is accepted as gospel) or the
>> > server wins. There is no true option to allow me to make the
>> > decision
>> > as
>> > to which one I want.
>> >
>> > Dave
>> >
>> > "Sven" wrote:
>> >
>> >> These are issues that I hear about very infrequently, and I am not
>> >> that
>> >> familiar with what Palm has added to their version of the OS, though I
>> >> do
>> >> understand they have made some additions. You mention you are using
>> >> server
>> >> store for e-mail and calendar and local for contacts. On a 'normal' WM
>> >> device the only possible server (mail/PIM) you can do that with is
>> >> Exchange. If using Exchange, I would expect you would be using Outlook
>> >> to
>> >> attach to Exchange as well. Don't know if Palm has provided some extra
>> >> stuff
>> >> to connect with other options. If you are not using exchange, then
>> >> something
>> >> else is going on. AS may not be what is doing the syncing, though it
>> >> is
>> >> always used to provide the conduit. Even programs like Intellisync,
>> >> rely
>> >> on
>> >> the connection provided by AS.
>> >>
>> >> The issue that you relate on first connection should never have
>> >> occurred.
>> >> At
>> >> initial connect you have no conflicts as none of the contacts on the
>> >> two
>> >> devices are related. They would (should) either be merged, often
>> >> resulting
>> >> in duplicates, or the PC would overwrite what was on the Treo. There
>> >> has
>> >> never even been an option to overwrite the desktop with the device
>> >> (though
>> >> some have asked for that). So I don't know what might have occurred
>> >> there,
>> >> beyond postulating some Palm specific issue.
>> >>
>> >> --
>> >> Sven
>> >> MS MVP Mobile Devices
>> >> "Dave D" <> wrote in message
>> >> news:71C0D718-9DA6-46C5-96FF-...
>> >> > Sven,
>> >> >
>> >> > I'm using server store for email and calendar, local store for local
>> >> > contacts. I'm not sure what the server is running my desktop is XP
>> >> > Pro
>> >> > however.
>> >> >
>> >> > I had two appointments on the same day at the same time, both on the
>> >> > server.
>> >> > This wasn't a case of one being on the server and the on the being
>> >> > on
>> >> > the
>> >> > phone. The next next sync, rather than there being two appointments
>> >> > on
>> >> > the
>> >> > server and phone, there was a single entry on the server and the
>> >> > phone.
>> >> > The
>> >> > phone entry won out. I lost the entry that was on the server. No I
>> >> > have
>> >> > togo
>> >> > back and determine what other entries have disappeared (if I can
>> >> > remember).
>> >> >
>> >> > Another situation I ran into was when I first got the phone I
>> >> > followed
>> >> > the
>> >> > software install instructions and went to sync the local store
>> >> > contact
>> >> > to
>> >> > the
>> >> > phone, it was my mistake, but he conflict resolution was set to
>> >> > device
>> >> > wins.
>> >> > In this case since there were no contacts on the phone, it wiped out
>> >> > all
>> >> > the
>> >> > locally stored contacts on my PC.
>> >> >
>> >> > I lost over 200 contacts off my PC right after the active sync.
>> >> > This
>> >> > wasn't
>> >> > a case of two like entries on the two devices, this was a case of
>> >> > an
>> >> > entry
>> >> > not being on the device that was on the PC and the resolution flag
>> >> > was
>> >> > set
>> >> > to
>> >> > device wins.....
>> >> >
>> >> > I never had to deal with instances like this in the 8+ years of
>> >> > using
>> >> > either
>> >> > HOTSYNC or PUMA to manage my palm device. This has only started
>> >> > since
>> >> > I
>> >> > switched to ACTIVESYNC and a windows based palm device. I have
>> >> > friends
>> >> > that
>> >> > are running good or is it goody and they haven't seen issues like
>> >> > this.
>> >> > If
>> >> > the situation did arise, they received a pop up asking what should I
>> >> > do.
>> >> > This all seems like a step backwards to me.
>> >> >
>> >> > dave
>> >> >
>> >> >
>> >> >
>> >> > "Sven" wrote:
>> >> >
>> >> >> Are you syncing with a Server, i.e. Exchange, and the server is set
>> >> >> up
>> >> >> as
>> >> >> the sync partner for Calendar, or are you syncing with Outlook on
>> >> >> the
>> >> >> desktop. Doesn't matter if Outlook is attached to an Exchange
>> >> >> server.
>> >> >> It's a
>> >> >> matter of what the PPC AS is set to sync with, though I'm not sure
>> >> >> it
>> >> >> makes
>> >> >> any difference in this case.
>> >> >>
>> >> >> I am syncing a WM5 device to Outlook 2007 on a Vista machine, using
>> >> >> WMDC.
>> >> >> I
>> >> >> have no problem creating independent appointments on the desktop
>> >> >> and
>> >> >> PPC
>> >> >> occupying the same time slot. I just wind up with two appointments
>> >> >> in
>> >> >> that
>> >> >> time slot when I sync. I am not alerted that I have overbooked
>> >> >> myself,
>> >> >> but
>> >> >> I do get both entries both places.
>> >> >>
>> >> >> Not there is a place to set conflict resolution but this does not
>> >> >> refer
>> >> >> to
>> >> >> your overbooking yourself. The conflict referred to in AS or WMDC
>> >> >> is
>> >> >> when
>> >> >> you make a change to an appointment on both the PC and PPC between
>> >> >> syncs.
>> >> >> You might change your dental appointment time on the PC and the
>> >> >> location
>> >> >> on
>> >> >> the PPC, and then sync. The system keeps track of the fact you made
>> >> >> a
>> >> >> change
>> >> >> in that appointment and it needs to be transferred. It doesn't keep
>> >> >> track
>> >> >> of
>> >> >> what you changed. In this case both changed, a conflict, and it
>> >> >> doesn't
>> >> >> know
>> >> >> which one is right. You set a default, always PC or always PPC. You
>> >> >> are
>> >> >> going to lose one change or the other in any case. If you suggest
>> >> >> the
>> >> >> latest
>> >> >> change might be better, you would still lose the older.
>> >> >>
>> >> >> So, for your issue, this doesn't happen to me syncing with Outlook.
>> >> >> Are
>> >> >> you
>> >> >> syncing the Treo with Exchange? anything else you can add?
>> >> >>
>> >> >> --
>> >> >> Sven
>> >> >> MS MVP Mobile Devices
>> >> >> "Dave D" <Dave D @discussions.microsoft.com> wrote in message
>> >> >> news:AE56A13B-216D-4203-A44C-...
>> >> >> > I'm having an issue with ActiveSync, a PLAM TREO running Windows
>> >> >> > and
>> >> >> > Outlook.
>> >> >> > If I have multiple calendar entries on the same day at the same
>> >> >> > time
>> >> >> > both
>> >> >> > marked on my server, then when the sync occurs it drops the one
>> >> >> > that's
>> >> >> > not
>> >> >> > on
>> >> >> > the phone and keeps the one on the server rather than posting bot
>> >> >> > to
>> >> >> > both
>> >> >> > palces. aving use HOTSYNC and PUMA with a standard PALm, the
>> >> >> > software
>> >> >> > was
>> >> >> > smart enough to workout a solution (basiucally it retained both
>> >> >> > entires,
>> >> >> > or
>> >> >> > poped a window betting me know I have a conflict. Activesync has
>> >> >> > no
>> >> >> > such
>> >> >> > option, this seems to be a step backwards 5 years or so compared
>> >> >> > to
>> >> >> > what
>> >> >> > I've
>> >> >> > been using... Or am I missing something here?
>> >> >> >
>> >> >> > Dave.
>> >> >>
>> >>
>>