Connecting using Activesync 3.7.1...HELP!

I am having a problem connecting my Pocket PC to my Home PC using
Activesync 3.7.1. The USB Device manager shows Windows CE USB device
working properly, but Activesync 3.7.1 is not connecting to the device. The
green Sync Wheel just keeps on turnin'. I did plug the USB cable in before
installing
the software. Went back and uninstalled software and started the process
over.
I've also reset my Winsock/Winsock2 protocols for the TCP. The Pocket PC
device shows that the
USB has connected and gives 'User Authenticated' message, then says
Connected, and then disconncects, but Activesync on the Home computer never
connects to the Pocket PC device. Back to the green wheel is still turning.
I've never seen the Partnership Wizard that is suppose to appear after a
connection is made. I have tried all the logical things advised in other
posts, like disabling antivirus/firewall, and deleting the USB connection in
Device Manager and re-installing the software. Nothing seems to work yet.
Any help out there! System is Windows XP, and Mobile 2003 on the device,
McAfee Antivirus/Firewall, device is
Audiovox PPC 4100 GSM Phone. Thanks for any help.



Blake

"Blake Avant" <> wrote in message
news:%...
>I am having a problem connecting my Pocket PC to my Home PC using
> Activesync 3.7.1. The USB Device manager shows Windows CE USB device
> working properly, but Activesync 3.7.1 is not connecting to the device.
> The
> green Sync Wheel just keeps on turnin'. I did plug the USB cable in
> before
> installing
> the software. Went back and uninstalled software and started the process
> over.
> I've also reset my Winsock/Winsock2 protocols for the TCP. The Pocket PC
> device shows that the
> USB has connected and gives 'User Authenticated' message, then says
> Connected, and then disconncects, but Activesync on the Home computer
> never
> connects to the Pocket PC device. Back to the green wheel is still
> turning.
> I've never seen the Partnership Wizard that is suppose to appear after a
> connection is made. I have tried all the logical things advised in other
> posts, like disabling antivirus/firewall, and deleting the USB connection
> in
> Device Manager and re-installing the software. Nothing seems to work yet.
> Any help out there! System is Windows XP, and Mobile 2003 on the device,
> McAfee Antivirus/Firewall, device is
> Audiovox PPC 4100 GSM Phone. Thanks for any help.
>
>
>
> Blake
>
>
>
>

Hi Blake,

ActiveSync uses TCP/IP protocol for communication. Sometimes disabling the
firewall is not enough since it has already blocked the ports that are
required. I suggest you try shutting it down completely and then attempt
to synchronize. If you are connected to the internet, then disconnect the
internet connection before shutting down the McAfee application so that you
computer is not vulnerable.

If you are able to synchronize successfully with the firewall shut, then all
you would need to do is configure your firewall to allow ActiveSync to
access the ports that are
required for communication. I don't use McAfee so I don't have the exact
steps but I think you would get the list of applications by following the
steps give below:

1. Right-click the McAfee icon.
2. Click Personal Firewall.
3. Click Internet Applications.
4. Scroll through the list and make note of applications that have been
blocked and grant outbound access to ActiveSync software applications.

You can also refer to the information on configuring a firewall software by
visiting the following sites ---

http://members.fortunecity.com/rajpillai/ZA.html

http://www.cewindows.net/faqs/symatec-firewall.htm

--
Regards,
Raj