Connection problems after most recent auto updates

After this weeks windows automatic security updates installed, the two
desktops I have (which both use Linksys Wireless-G PCI Adapters WMP54G to
access internet through our Verizon DSL Router) can no longer access the
internet. Both the Linksys Network Monitor and Windows Wireless Network
Connection icons in the system tray show they are connected and active,
however the Network Monitor shows it is connected to the access point but
"has no internet connectivity". I also have three laptops running on the same
network which underwent the auto updates without any connection issues. The
two desktops are running Windows XP Professional with Trend Micro and Windows
XP Home with Verizon Internet Security Suite. I tried going through
Cisco/Linksys support but since the adapters are out of warranty they will
not support without charging me a fee. Anyone else having similar problems?

WinXP SP2 or SP3?

What updates did you install? Was WinXP SP3 one of them?

NB: Do NOT attempt to use System Restore to correct this problem unless
you've (a) first uninstalled all of the updates you installed this week and
(b) the behavior persists!

You might...

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

For home users (only), no-charge support is available by calling
1-866-PCSAFETY in the United States and in Canada or by contacting your
local Microsoft subsidiary. There is no-charge for support calls that are
associated with security updates.

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net


cbrigham wrote:
> After this weeks windows automatic security updates installed, the two
> desktops I have (which both use Linksys Wireless-G PCI Adapters WMP54G to
> access internet through our Verizon DSL Router) can no longer access the
> internet. Both the Linksys Network Monitor and Windows Wireless Network
> Connection icons in the system tray show they are connected and active,
> however the Network Monitor shows it is connected to the access point but
> "has no internet connectivity". I also have three laptops running on the
> same network which underwent the auto updates without any connection
> issues. The two desktops are running Windows XP Professional with Trend
> Micro and Windows XP Home with Verizon Internet Security Suite. I tried
> going through Cisco/Linksys support but since the adapters are out of
> warranty they will not support without charging me a fee. Anyone else
> having similar problems?

Both PC's are running SP3

the same 10 updates were done on both PC's:

7 were "Security updates for Windows XP"
2 were "Updates for Windows XP"
1 was "Security update for Windows Media Player"

Should I list the knowledge base numbers of the updates?



"PA Bear [MS MVP]" wrote:

> WinXP SP2 or SP3?
>
> What updates did you install? Was WinXP SP3 one of them?
>
> NB: Do NOT attempt to use System Restore to correct this problem unless
> you've (a) first uninstalled all of the updates you installed this week and
> (b) the behavior persists!
>
> You might...
>
> Start a free Windows Update support incident request:
> https://support.microsoft.com/oas/de...spx?gprid=6527
>
> For home users (only), no-charge support is available by calling
> 1-866-PCSAFETY in the United States and in Canada or by contacting your
> local Microsoft subsidiary. There is no-charge for support calls that are
> associated with security updates.
>
> For more information about how to contact your local Microsoft subsidiary
> for security update support issues, visit the International Support Web
> site: http://support.microsoft.com/common/international.aspx
>
> For enterprise customers, support for security updates is available through
> your usual support contacts.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE, OE, Security, Shell/User)
> AumHa VSOP & Admin; DTS-L.net
>
>
> cbrigham wrote:
> > After this weeks windows automatic security updates installed, the two
> > desktops I have (which both use Linksys Wireless-G PCI Adapters WMP54G to
> > access internet through our Verizon DSL Router) can no longer access the
> > internet. Both the Linksys Network Monitor and Windows Wireless Network
> > Connection icons in the system tray show they are connected and active,
> > however the Network Monitor shows it is connected to the access point but
> > "has no internet connectivity". I also have three laptops running on the
> > same network which underwent the auto updates without any connection
> > issues. The two desktops are running Windows XP Professional with Trend
> > Micro and Windows XP Home with Verizon Internet Security Suite. I tried
> > going through Cisco/Linksys support but since the adapters are out of
> > warranty they will not support without charging me a fee. Anyone else
> > having similar problems?
>
>

cbrigham wrote:
> After this weeks windows automatic security updates installed, the
> two desktops I have (which both use Linksys Wireless-G PCI Adapters
> WMP54G to access internet through our Verizon DSL Router) can no
> longer access the internet. Both the Linksys Network Monitor and
> Windows Wireless Network Connection icons in the system tray show
> they are connected and active, however the Network Monitor shows it
> is connected to the access point but "has no internet
> connectivity". I also have three laptops running on the same
> network which underwent the auto updates without any connection
> issues. The two desktops are running Windows XP Professional with
> Trend Micro and Windows XP Home with Verizon Internet Security
> Suite. I tried going through Cisco/Linksys support but since the
> adapters are out of warranty they will not support without charging
> me a fee. Anyone else having similar problems?

PA Bear [MS MVP] wrote:
> WinXP SP2 or SP3?
>
> What updates did you install? Was WinXP SP3 one of them?
>
> NB: Do NOT attempt to use System Restore to correct this problem
> unless you've (a) first uninstalled all of the updates you
> installed this week and (b) the behavior persists!
>
> You might...
>
> Start a free Windows Update support incident request:
> https://support.microsoft.com/oas/de...spx?gprid=6527
>
> For home users (only), no-charge support is available by calling
> 1-866-PCSAFETY in the United States and in Canada or by contacting
> your local Microsoft subsidiary. There is no-charge for support
> calls that are associated with security updates.
>
> For more information about how to contact your local Microsoft
> subsidiary for security update support issues, visit the
> International Support Web site:
> http://support.microsoft.com/common/international.aspx
>
> For enterprise customers, support for security updates is available
> through your usual support contacts.

cbrigham wrote:
> Both PC's are running SP3
>
> the same 10 updates were done on both PC's:
>
> 7 were "Security updates for Windows XP"
> 2 were "Updates for Windows XP"
> 1 was "Security update for Windows Media Player"
>
> Should I list the knowledge base numbers of the updates?

Turn off Automatic updates *first*...

For your own purposes, make the list. Use that list to uninstall them all.
Reboot. Problem still there? Use System Restore to go back to a point
before you installed any of those updates. It'll reboot, so then check if
the problem still exists again.

Anytime the problem no longer exists - begin installing *one* of the updates
at a time, rebooting and testing after each install. If the problem never
shows itself again - issue resolved. If the problem does show itself
again - you know the issue is caused by the last update you installed - come
back here and post *that* KB###### and the exact symptoms. ;-)

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

See Shenan's reply or open a free support incident.

cbrigham wrote:
> Both PC's are running SP3
>
> the same 10 updates were done on both PC's:
>
> 7 were "Security updates for Windows XP"
> 2 were "Updates for Windows XP"
> 1 was "Security update for Windows Media Player"
>
> Should I list the knowledge base numbers of the updates?
>
>
>
> "PA Bear [MS MVP]" wrote:
>
>> WinXP SP2 or SP3?
>>
>> What updates did you install? Was WinXP SP3 one of them?
>>
>> NB: Do NOT attempt to use System Restore to correct this problem unless
>> you've (a) first uninstalled all of the updates you installed this week
>> and
>> (b) the behavior persists!
>>
>> You might...
>>
>> Start a free Windows Update support incident request:
>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>
>> For home users (only), no-charge support is available by calling
>> 1-866-PCSAFETY in the United States and in Canada or by contacting your
>> local Microsoft subsidiary. There is no-charge for support calls that
>> are
>> associated with security updates.
>>
>> For more information about how to contact your local Microsoft subsidiary
>> for security update support issues, visit the International Support Web
>> site: http://support.microsoft.com/common/international.aspx
>>
>> For enterprise customers, support for security updates is available
>> through
>> your usual support contacts.
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-Windows (IE, OE, Security, Shell/User)
>> AumHa VSOP & Admin; DTS-L.net
>>
>>
>> cbrigham wrote:
>>> After this weeks windows automatic security updates installed, the two
>>> desktops I have (which both use Linksys Wireless-G PCI Adapters WMP54G
>>> to
>>> access internet through our Verizon DSL Router) can no longer access the
>>> internet. Both the Linksys Network Monitor and Windows Wireless Network
>>> Connection icons in the system tray show they are connected and active,
>>> however the Network Monitor shows it is connected to the access point
>>> but
>>> "has no internet connectivity". I also have three laptops running on the
>>> same network which underwent the auto updates without any connection
>>> issues. The two desktops are running Windows XP Professional with Trend
>>> Micro and Windows XP Home with Verizon Internet Security Suite. I tried
>>> going through Cisco/Linksys support but since the adapters are out of
>>> warranty they will not support without charging me a fee. Anyone else
>>> having similar problems?

Hi,

I don't know if this changes anything or not but since my last post, I
discovered if I disable Trend Micro Internet Security, then I can connect to
the internet. The second PC with similar problems (running Windows XP Home
SP3 and Verizon Internet Security Suite) seems to have intermittent
connection problems. Not sure If I should try to troubleshoot with Trend
Micro?

"Shenan Stanley" wrote:

> cbrigham wrote:
> > After this weeks windows automatic security updates installed, the
> > two desktops I have (which both use Linksys Wireless-G PCI Adapters
> > WMP54G to access internet through our Verizon DSL Router) can no
> > longer access the internet. Both the Linksys Network Monitor and
> > Windows Wireless Network Connection icons in the system tray show
> > they are connected and active, however the Network Monitor shows it
> > is connected to the access point but "has no internet
> > connectivity". I also have three laptops running on the same
> > network which underwent the auto updates without any connection
> > issues. The two desktops are running Windows XP Professional with
> > Trend Micro and Windows XP Home with Verizon Internet Security
> > Suite. I tried going through Cisco/Linksys support but since the
> > adapters are out of warranty they will not support without charging
> > me a fee. Anyone else having similar problems?
>
> PA Bear [MS MVP] wrote:
> > WinXP SP2 or SP3?
> >
> > What updates did you install? Was WinXP SP3 one of them?
> >
> > NB: Do NOT attempt to use System Restore to correct this problem
> > unless you've (a) first uninstalled all of the updates you
> > installed this week and (b) the behavior persists!
> >
> > You might...
> >
> > Start a free Windows Update support incident request:
> > https://support.microsoft.com/oas/de...spx?gprid=6527
> >
> > For home users (only), no-charge support is available by calling
> > 1-866-PCSAFETY in the United States and in Canada or by contacting
> > your local Microsoft subsidiary. There is no-charge for support
> > calls that are associated with security updates.
> >
> > For more information about how to contact your local Microsoft
> > subsidiary for security update support issues, visit the
> > International Support Web site:
> > http://support.microsoft.com/common/international.aspx
> >
> > For enterprise customers, support for security updates is available
> > through your usual support contacts.
>
> cbrigham wrote:
> > Both PC's are running SP3
> >
> > the same 10 updates were done on both PC's:
> >
> > 7 were "Security updates for Windows XP"
> > 2 were "Updates for Windows XP"
> > 1 was "Security update for Windows Media Player"
> >
> > Should I list the knowledge base numbers of the updates?
>
> Turn off Automatic updates *first*...
>
> For your own purposes, make the list. Use that list to uninstall them all.
> Reboot. Problem still there? Use System Restore to go back to a point
> before you installed any of those updates. It'll reboot, so then check if
> the problem still exists again.
>
> Anytime the problem no longer exists - begin installing *one* of the updates
> at a time, rebooting and testing after each install. If the problem never
> shows itself again - issue resolved. If the problem does show itself
> again - you know the issue is caused by the last update you installed - come
> back here and post *that* KB###### and the exact symptoms. ;-)
>
> --
> Shenan Stanley
> MS-MVP
> --
> How To Ask Questions The Smart Way
> http://www.catb.org/~esr/faqs/smart-questions.html
>
>
>

cbrigham wrote:
> After this weeks windows automatic security updates installed, the
> two desktops I have (which both use Linksys Wireless-G PCI Adapters
> WMP54G to access internet through our Verizon DSL Router) can no
> longer access the internet. Both the Linksys Network Monitor and
> Windows Wireless Network Connection icons in the system tray show
> they are connected and active, however the Network Monitor shows it
> is connected to the access point but "has no internet
> connectivity". I also have three laptops running on the same
> network which underwent the auto updates without any connection
> issues. The two desktops are running Windows XP Professional with
> Trend Micro and Windows XP Home with Verizon Internet Security
> Suite. I tried going through Cisco/Linksys support but since the
> adapters are out of warranty they will not support without charging
> me a fee. Anyone else having similar problems?

PA Bear [MS MVP] wrote:
> WinXP SP2 or SP3?
>
> What updates did you install? Was WinXP SP3 one of them?
>
> NB: Do NOT attempt to use System Restore to correct this problem
> unless you've (a) first uninstalled all of the updates you
> installed this week and (b) the behavior persists!
>
> You might...
>
> Start a free Windows Update support incident request:
> https://support.microsoft.com/oas/de...spx?gprid=6527
>
> For home users (only), no-charge support is available by calling
> 1-866-PCSAFETY in the United States and in Canada or by contacting
> your local Microsoft subsidiary. There is no-charge for support
> calls that are associated with security updates.
>
> For more information about how to contact your local Microsoft
> subsidiary for security update support issues, visit the
> International Support Web site:
> http://support.microsoft.com/common/international.aspx
>
> For enterprise customers, support for security updates is available
> through your usual support contacts.

cbrigham wrote:
> Both PC's are running SP3
>
> the same 10 updates were done on both PC's:
>
> 7 were "Security updates for Windows XP"
> 2 were "Updates for Windows XP"
> 1 was "Security update for Windows Media Player"
>
> Should I list the knowledge base numbers of the updates?

Shenan Stanley wrote:
> Turn off Automatic updates *first*...
>
> For your own purposes, make the list. Use that list to uninstall
> them all. Reboot. Problem still there? Use System Restore to go
> back to a point before you installed any of those updates. It'll
> reboot, so then check if the problem still exists again.
>
> Anytime the problem no longer exists - begin installing *one* of
> the updates at a time, rebooting and testing after each install.
> If the problem never shows itself again - issue resolved. If the
> problem does show itself again - you know the issue is caused by
> the last update you installed - come back here and post *that*
> KB###### and the exact symptoms. ;-)

cbrigham wrote:
> I don't know if this changes anything or not but since my last
> post, I discovered if I disable Trend Micro Internet Security, then
> I can connect to the internet. The second PC with similar problems
> (running Windows XP Home SP3 and Verizon Internet Security Suite)
> seems to have intermittent connection problems. Not sure If I
> should try to troubleshoot with Trend Micro?

Although that is completely up to you - you already *have* started to try
and troubleshoot with Trend Micro by disabling it. ;-)

Did Trend Micro (whatever product you have) do an update about the same time
as you did the Microsoft ones?

You could still troubleshoot the Microsoft ones - at least you have an idea
how to do that now and if it turns out to be a conflict between Trend
Micro/etc and a Microsoft Update - you'll know which one and be able to
report that all around.

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

Repost: What updates did you install? Did the updates include WinXP SP3,
IE8, and/or KB972260?


cbrigham wrote:
> I don't know if this changes anything or not but since my last post, I
> discovered if I disable Trend Micro Internet Security, then I can connect
> to
> the internet. The second PC with similar problems (running Windows XP Home
> SP3 and Verizon Internet Security Suite) seems to have intermittent
> connection problems. Not sure If I should try to troubleshoot with Trend
> Micro?
>
> "Shenan Stanley" wrote:
>
>> cbrigham wrote:
>>> After this weeks windows automatic security updates installed, the
>>> two desktops I have (which both use Linksys Wireless-G PCI Adapters
>>> WMP54G to access internet through our Verizon DSL Router) can no
>>> longer access the internet. Both the Linksys Network Monitor and
>>> Windows Wireless Network Connection icons in the system tray show
>>> they are connected and active, however the Network Monitor shows it
>>> is connected to the access point but "has no internet
>>> connectivity". I also have three laptops running on the same
>>> network which underwent the auto updates without any connection
>>> issues. The two desktops are running Windows XP Professional with
>>> Trend Micro and Windows XP Home with Verizon Internet Security
>>> Suite. I tried going through Cisco/Linksys support but since the
>>> adapters are out of warranty they will not support without charging
>>> me a fee. Anyone else having similar problems?
>>
>> PA Bear [MS MVP] wrote:
>>> WinXP SP2 or SP3?
>>>
>>> What updates did you install? Was WinXP SP3 one of them?
>>>
>>> NB: Do NOT attempt to use System Restore to correct this problem
>>> unless you've (a) first uninstalled all of the updates you
>>> installed this week and (b) the behavior persists!
>>>
>>> You might...
>>>
>>> Start a free Windows Update support incident request:
>>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>>
>>> For home users (only), no-charge support is available by calling
>>> 1-866-PCSAFETY in the United States and in Canada or by contacting
>>> your local Microsoft subsidiary. There is no-charge for support
>>> calls that are associated with security updates.
>>>
>>> For more information about how to contact your local Microsoft
>>> subsidiary for security update support issues, visit the
>>> International Support Web site:
>>> http://support.microsoft.com/common/international.aspx
>>>
>>> For enterprise customers, support for security updates is available
>>> through your usual support contacts.
>>
>> cbrigham wrote:
>>> Both PC's are running SP3
>>>
>>> the same 10 updates were done on both PC's:
>>>
>>> 7 were "Security updates for Windows XP"
>>> 2 were "Updates for Windows XP"
>>> 1 was "Security update for Windows Media Player"
>>>
>>> Should I list the knowledge base numbers of the updates?
>>
>> Turn off Automatic updates *first*...
>>
>> For your own purposes, make the list. Use that list to uninstall them
>> all.
>> Reboot. Problem still there? Use System Restore to go back to a point
>> before you installed any of those updates. It'll reboot, so then check
>> if
>> the problem still exists again.
>>
>> Anytime the problem no longer exists - begin installing *one* of the
>> updates at a time, rebooting and testing after each install. If the
>> problem never shows itself again - issue resolved. If the problem does
>> show itself
>> again - you know the issue is caused by the last update you installed -
>> come back here and post *that* KB###### and the exact symptoms. ;-)
>>
>> --
>> Shenan Stanley
>> MS-MVP
>> --
>> How To Ask Questions The Smart Way
>> http://www.catb.org/~esr/faqs/smart-questions.html

Here's the list of updates that were installed

Security Update for Windows XP:
KB971557
KB960859
KB973869
KB973354
KB956744
KB973507
KB971657

Update for Windows XP:
KB968389
KB973815

Security update for Windows Media Player (KB973540)

"PA Bear [MS MVP]" wrote:

> Repost: What updates did you install? Did the updates include WinXP SP3,
> IE8, and/or KB972260?
>
>
> cbrigham wrote:
> > I don't know if this changes anything or not but since my last post, I
> > discovered if I disable Trend Micro Internet Security, then I can connect
> > to
> > the internet. The second PC with similar problems (running Windows XP Home
> > SP3 and Verizon Internet Security Suite) seems to have intermittent
> > connection problems. Not sure If I should try to troubleshoot with Trend
> > Micro?
> >
> > "Shenan Stanley" wrote:
> >
> >> cbrigham wrote:
> >>> After this weeks windows automatic security updates installed, the
> >>> two desktops I have (which both use Linksys Wireless-G PCI Adapters
> >>> WMP54G to access internet through our Verizon DSL Router) can no
> >>> longer access the internet. Both the Linksys Network Monitor and
> >>> Windows Wireless Network Connection icons in the system tray show
> >>> they are connected and active, however the Network Monitor shows it
> >>> is connected to the access point but "has no internet
> >>> connectivity". I also have three laptops running on the same
> >>> network which underwent the auto updates without any connection
> >>> issues. The two desktops are running Windows XP Professional with
> >>> Trend Micro and Windows XP Home with Verizon Internet Security
> >>> Suite. I tried going through Cisco/Linksys support but since the
> >>> adapters are out of warranty they will not support without charging
> >>> me a fee. Anyone else having similar problems?
> >>
> >> PA Bear [MS MVP] wrote:
> >>> WinXP SP2 or SP3?
> >>>
> >>> What updates did you install? Was WinXP SP3 one of them?
> >>>
> >>> NB: Do NOT attempt to use System Restore to correct this problem
> >>> unless you've (a) first uninstalled all of the updates you
> >>> installed this week and (b) the behavior persists!
> >>>
> >>> You might...
> >>>
> >>> Start a free Windows Update support incident request:
> >>> https://support.microsoft.com/oas/de...spx?gprid=6527
> >>>
> >>> For home users (only), no-charge support is available by calling
> >>> 1-866-PCSAFETY in the United States and in Canada or by contacting
> >>> your local Microsoft subsidiary. There is no-charge for support
> >>> calls that are associated with security updates.
> >>>
> >>> For more information about how to contact your local Microsoft
> >>> subsidiary for security update support issues, visit the
> >>> International Support Web site:
> >>> http://support.microsoft.com/common/international.aspx
> >>>
> >>> For enterprise customers, support for security updates is available
> >>> through your usual support contacts.
> >>
> >> cbrigham wrote:
> >>> Both PC's are running SP3
> >>>
> >>> the same 10 updates were done on both PC's:
> >>>
> >>> 7 were "Security updates for Windows XP"
> >>> 2 were "Updates for Windows XP"
> >>> 1 was "Security update for Windows Media Player"
> >>>
> >>> Should I list the knowledge base numbers of the updates?
> >>
> >> Turn off Automatic updates *first*...
> >>
> >> For your own purposes, make the list. Use that list to uninstall them
> >> all.
> >> Reboot. Problem still there? Use System Restore to go back to a point
> >> before you installed any of those updates. It'll reboot, so then check
> >> if
> >> the problem still exists again.
> >>
> >> Anytime the problem no longer exists - begin installing *one* of the
> >> updates at a time, rebooting and testing after each install. If the
> >> problem never shows itself again - issue resolved. If the problem does
> >> show itself
> >> again - you know the issue is caused by the last update you installed -
> >> come back here and post *that* KB###### and the exact symptoms. ;-)
> >>
> >> --
> >> Shenan Stanley
> >> MS-MVP
> >> --
> >> How To Ask Questions The Smart Way
> >> http://www.catb.org/~esr/faqs/smart-questions.html
>
>

Open a free support incident.


cbrigham wrote:
> Here's the list of updates that were installed
>
> Security Update for Windows XP:
> KB971557
> KB960859
> KB973869
> KB973354
> KB956744
> KB973507
> KB971657
>
> Update for Windows XP:
> KB968389
> KB973815
>
> Security update for Windows Media Player (KB973540)
>
> "PA Bear [MS MVP]" wrote:
>
>> Repost: What updates did you install? Did the updates include WinXP SP3,
>> IE8, and/or KB972260?
>>
>>
>> cbrigham wrote:
>>> I don't know if this changes anything or not but since my last post, I
>>> discovered if I disable Trend Micro Internet Security, then I can
>>> connect
>>> to
>>> the internet. The second PC with similar problems (running Windows XP
>>> Home
>>> SP3 and Verizon Internet Security Suite) seems to have intermittent
>>> connection problems. Not sure If I should try to troubleshoot with Trend
>>> Micro?
>>>
>>> "Shenan Stanley" wrote:
>>>
>>>> cbrigham wrote:
>>>>> After this weeks windows automatic security updates installed, the
>>>>> two desktops I have (which both use Linksys Wireless-G PCI Adapters
>>>>> WMP54G to access internet through our Verizon DSL Router) can no
>>>>> longer access the internet. Both the Linksys Network Monitor and
>>>>> Windows Wireless Network Connection icons in the system tray show
>>>>> they are connected and active, however the Network Monitor shows it
>>>>> is connected to the access point but "has no internet
>>>>> connectivity". I also have three laptops running on the same
>>>>> network which underwent the auto updates without any connection
>>>>> issues. The two desktops are running Windows XP Professional with
>>>>> Trend Micro and Windows XP Home with Verizon Internet Security
>>>>> Suite. I tried going through Cisco/Linksys support but since the
>>>>> adapters are out of warranty they will not support without charging
>>>>> me a fee. Anyone else having similar problems?
>>>>
>>>> PA Bear [MS MVP] wrote:
>>>>> WinXP SP2 or SP3?
>>>>>
>>>>> What updates did you install? Was WinXP SP3 one of them?
>>>>>
>>>>> NB: Do NOT attempt to use System Restore to correct this problem
>>>>> unless you've (a) first uninstalled all of the updates you
>>>>> installed this week and (b) the behavior persists!
>>>>>
>>>>> You might...
>>>>>
>>>>> Start a free Windows Update support incident request:
>>>>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>>>>
>>>>> For home users (only), no-charge support is available by calling
>>>>> 1-866-PCSAFETY in the United States and in Canada or by contacting
>>>>> your local Microsoft subsidiary. There is no-charge for support
>>>>> calls that are associated with security updates.
>>>>>
>>>>> For more information about how to contact your local Microsoft
>>>>> subsidiary for security update support issues, visit the
>>>>> International Support Web site:
>>>>> http://support.microsoft.com/common/international.aspx
>>>>>
>>>>> For enterprise customers, support for security updates is available
>>>>> through your usual support contacts.
>>>>
>>>> cbrigham wrote:
>>>>> Both PC's are running SP3
>>>>>
>>>>> the same 10 updates were done on both PC's:
>>>>>
>>>>> 7 were "Security updates for Windows XP"
>>>>> 2 were "Updates for Windows XP"
>>>>> 1 was "Security update for Windows Media Player"
>>>>>
>>>>> Should I list the knowledge base numbers of the updates?
>>>>
>>>> Turn off Automatic updates *first*...
>>>>
>>>> For your own purposes, make the list. Use that list to uninstall them
>>>> all.
>>>> Reboot. Problem still there? Use System Restore to go back to a point
>>>> before you installed any of those updates. It'll reboot, so then check
>>>> if
>>>> the problem still exists again.
>>>>
>>>> Anytime the problem no longer exists - begin installing *one* of the
>>>> updates at a time, rebooting and testing after each install. If the
>>>> problem never shows itself again - issue resolved. If the problem does
>>>> show itself
>>>> again - you know the issue is caused by the last update you installed -
>>>> come back here and post *that* KB###### and the exact symptoms. ;-)
>>>>
>>>> --
>>>> Shenan Stanley
>>>> MS-MVP
>>>> --
>>>> How To Ask Questions The Smart Way
>>>> http://www.catb.org/~esr/faqs/smart-questions.html