Constant Blue Screens.. Nothing works.

Hi all new to the forum. I'll cut to the chase first and supply the
details at the end. A friend has a Vista Home Premium Notebook
(Gateway) that has been giving her "Windows Explorer has stopped
responding..." errors as of late and asked me if I could help fix the
problem. In the end we're getting constant BSOD when we try and boot
up in any mode. If you boot normally once she logs into her user
account it Blue Screens and says something about "Memory Management
Error" or something to that effect. It wont let me boot up into safe
mode either or any other mode, it Blue Screens as well. Putting the OS
disc in and trying to reformat gives me the BSOD as well.

Ok here are the details:

The notebook is pretty new, she got it as an Xmas gift from her husband
because she's going back to school and needs a notebook for classes. So
its not even a month old. They don't have solid internet access, they
bum a weak Wifi connection from a neighbor and their speeds are of dial
up "quickness" When they first told me about the "Windows Explorer has
stopped responding" errors I told them they should run Windows update
and make sure their system is up to date. So they ran it and said
there were about 6 updates. She said she still got the errors. I
told her I'd take a look at it myself and see what I could do or
recommend.

I told her the best thing to do would be to back up her pictures & docs
and reformat the whole thing and start fresh without all the
pre-installed crap. She didn't really seem open too much to that idea
and I told her we could try a system restore first to see if that might
work. The first time we tried the system restore it (restored to the
3rd, sys checkpoint) gave us an error and shut down. It said something
like "System restore could not complete because of a missing XML file"
so we tried the 8th for the date at another checkpoint. It started up
and did it's thing and after the reboot and Windows loaded it came up
with the same "System restore failed due to..." error. I've never seen
that happen before so I told her to go ahead and back up her pictures
and docs and we'd just reformat. So I go and sit down and she says "ok
I moved all my pictures to the CD/DVD burner drive and it's copying them
before the burn now" I say "ok how long does it say it's going to take?"
and she says "7 days" I'm like "WTF 7 days?? how many pictures are you
trying to move?" and she says "it says 4.7GB" and I'm like "SH--...
well it should speed up once it gets going" so we sit there for about
30 min watching TV (The whole time she's on the notebook doing stuff..
not sure what) and i'm like "How long now?" and she says "bout 6 hours,
but it just shut down on me" and I'm like "Ugh, what?" That's when we
start getting the constant BSOD and nothing wants to work. The two
BSOD errors we were getting were "Memory Management Error" and "Bad
Pool Header"

Nothing I tried worked.. not safe mode or anything.. I put the OS disc
in and boot from the Drive and it says "loading windows files" and
right when it gets to the beginning it Blue Screens. So I'm fresh out
of ideas.. The only thing I can think of that's a real long shot is to
swap out the RAM.. I don't really think that's the issue though. Any
suggestions or thoughts would be greatly appreciated. Thanks! Also
I'm not 100% sure on the specs.. I know it's an AMD X64 (I think) and
it has 1GB of RAM (2x512mb)


--
DeadPlasmaCell
------------------------------------------------------------------------
DeadPlasmaCell's Profile: http://forums.techarena.in/member.php?userid=39527
View this thread: http://forums.techarena.in/showthread.php?t=891915

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Have you run the memory test? On startup if you can't logon, you should be
able to use F8 to get the option to not automatically restart, which should
allow you to get a better error code to post back.


"DeadPlasmaCell" <> wrote in message
news...
>
> Hi all new to the forum. I'll cut to the chase first and supply the
> details at the end. A friend has a Vista Home Premium Notebook
> (Gateway) that has been giving her "Windows Explorer has stopped
> responding..." errors as of late and asked me if I could help fix the
> problem. In the end we're getting constant BSOD when we try and boot
> up in any mode. If you boot normally once she logs into her user
> account it Blue Screens and says something about "Memory Management
> Error" or something to that effect. It wont let me boot up into safe
> mode either or any other mode, it Blue Screens as well. Putting the OS
> disc in and trying to reformat gives me the BSOD as well.
>
> Ok here are the details:
>
> The notebook is pretty new, she got it as an Xmas gift from her husband
> because she's going back to school and needs a notebook for classes. So
> its not even a month old. They don't have solid internet access, they
> bum a weak Wifi connection from a neighbor and their speeds are of dial
> up "quickness" When they first told me about the "Windows Explorer has
> stopped responding" errors I told them they should run Windows update
> and make sure their system is up to date. So they ran it and said
> there were about 6 updates. She said she still got the errors. I
> told her I'd take a look at it myself and see what I could do or
> recommend.
>
> I told her the best thing to do would be to back up her pictures & docs
> and reformat the whole thing and start fresh without all the
> pre-installed crap. She didn't really seem open too much to that idea
> and I told her we could try a system restore first to see if that might
> work. The first time we tried the system restore it (restored to the
> 3rd, sys checkpoint) gave us an error and shut down. It said something
> like "System restore could not complete because of a missing XML file"
> so we tried the 8th for the date at another checkpoint. It started up
> and did it's thing and after the reboot and Windows loaded it came up
> with the same "System restore failed due to..." error. I've never seen
> that happen before so I told her to go ahead and back up her pictures
> and docs and we'd just reformat. So I go and sit down and she says "ok
> I moved all my pictures to the CD/DVD burner drive and it's copying them
> before the burn now" I say "ok how long does it say it's going to take?"
> and she says "7 days" I'm like "WTF 7 days?? how many pictures are you
> trying to move?" and she says "it says 4.7GB" and I'm like "SH--...
> well it should speed up once it gets going" so we sit there for about
> 30 min watching TV (The whole time she's on the notebook doing stuff..
> not sure what) and i'm like "How long now?" and she says "bout 6 hours,
> but it just shut down on me" and I'm like "Ugh, what?" That's when we
> start getting the constant BSOD and nothing wants to work. The two
> BSOD errors we were getting were "Memory Management Error" and "Bad
> Pool Header"
>
> Nothing I tried worked.. not safe mode or anything.. I put the OS disc
> in and boot from the Drive and it says "loading windows files" and
> right when it gets to the beginning it Blue Screens. So I'm fresh out
> of ideas.. The only thing I can think of that's a real long shot is to
> swap out the RAM.. I don't really think that's the issue though. Any
> suggestions or thoughts would be greatly appreciated. Thanks! Also
> I'm not 100% sure on the specs.. I know it's an AMD X64 (I think) and
> it has 1GB of RAM (2x512mb)
>
>
> --
> DeadPlasmaCell
> ------------------------------------------------------------------------
> DeadPlasmaCell's Profile:
> http://forums.techarena.in/member.php?userid=39527
> View this thread: http://forums.techarena.in/showthread.php?t=891915
>
> http://forums.techarena.in
>

DeadPlasmaCell wrote:
> Hi all new to the forum. I'll cut to the chase first and supply the
> details at the end. A friend has a Vista Home Premium Notebook
> (Gateway) that has been giving her "Windows Explorer has stopped
> responding..." errors as of late and asked me if I could help fix the
> problem. In the end we're getting constant BSOD when we try and boot
> up in any mode. If you boot normally once she logs into her user
> account it Blue Screens and says something about "Memory Management
> Error" or something to that effect. It wont let me boot up into safe
> mode either or any other mode, it Blue Screens as well. Putting the OS
> disc in and trying to reformat gives me the BSOD as well.
>
> Ok here are the details:
>
> The notebook is pretty new, she got it as an Xmas gift from her husband
> because she's going back to school and needs a notebook for classes. So
> its not even a month old. They don't have solid internet access, they
> bum a weak Wifi connection from a neighbor and their speeds are of dial
> up "quickness" When they first told me about the "Windows Explorer has
> stopped responding" errors I told them they should run Windows update
> and make sure their system is up to date. So they ran it and said
> there were about 6 updates. She said she still got the errors. I
> told her I'd take a look at it myself and see what I could do or
> recommend.
>
> I told her the best thing to do would be to back up her pictures & docs
> and reformat the whole thing and start fresh without all the
> pre-installed crap. She didn't really seem open too much to that idea
> and I told her we could try a system restore first to see if that might
> work. The first time we tried the system restore it (restored to the
> 3rd, sys checkpoint) gave us an error and shut down. It said something
> like "System restore could not complete because of a missing XML file"
> so we tried the 8th for the date at another checkpoint. It started up
> and did it's thing and after the reboot and Windows loaded it came up
> with the same "System restore failed due to..." error. I've never seen
> that happen before so I told her to go ahead and back up her pictures
> and docs and we'd just reformat. So I go and sit down and she says "ok
> I moved all my pictures to the CD/DVD burner drive and it's copying them
> before the burn now" I say "ok how long does it say it's going to take?"
> and she says "7 days" I'm like "WTF 7 days?? how many pictures are you
> trying to move?" and she says "it says 4.7GB" and I'm like "SH--...
> well it should speed up once it gets going" so we sit there for about
> 30 min watching TV (The whole time she's on the notebook doing stuff..
> not sure what) and i'm like "How long now?" and she says "bout 6 hours,
> but it just shut down on me" and I'm like "Ugh, what?" That's when we
> start getting the constant BSOD and nothing wants to work. The two
> BSOD errors we were getting were "Memory Management Error" and "Bad
> Pool Header"
>
> Nothing I tried worked.. not safe mode or anything.. I put the OS disc
> in and boot from the Drive and it says "loading windows files" and
> right when it gets to the beginning it Blue Screens. So I'm fresh out
> of ideas.. The only thing I can think of that's a real long shot is to
> swap out the RAM.. I don't really think that's the issue though. Any
> suggestions or thoughts would be greatly appreciated. Thanks! Also
> I'm not 100% sure on the specs.. I know it's an AMD X64 (I think) and
> it has 1GB of RAM (2x512mb)
>
>

If it is one month old and under warranty, I would try to get a repair.
You should not be getting constant BSOD on a brand new computer.
There may be a hardware problem.

\

I have a similar problem. I'm trying to install Pinnacle Plus studio from a
DVD, and Windows exploer does not respond, Vista locks up and I have to do a
hard boot. Or Vista just reboots itself.


"David Sanders" wrote:

> DeadPlasmaCell wrote:
> > Hi all new to the forum. I'll cut to the chase first and supply the
> > details at the end. A friend has a Vista Home Premium Notebook
> > (Gateway) that has been giving her "Windows Explorer has stopped
> > responding..." errors as of late and asked me if I could help fix the
> > problem. In the end we're getting constant BSOD when we try and boot
> > up in any mode. If you boot normally once she logs into her user
> > account it Blue Screens and says something about "Memory Management
> > Error" or something to that effect. It wont let me boot up into safe
> > mode either or any other mode, it Blue Screens as well. Putting the OS
> > disc in and trying to reformat gives me the BSOD as well.
> >
> > Ok here are the details:
> >
> > The notebook is pretty new, she got it as an Xmas gift from her husband
> > because she's going back to school and needs a notebook for classes. So
> > its not even a month old. They don't have solid internet access, they
> > bum a weak Wifi connection from a neighbor and their speeds are of dial
> > up "quickness" When they first told me about the "Windows Explorer has
> > stopped responding" errors I told them they should run Windows update
> > and make sure their system is up to date. So they ran it and said
> > there were about 6 updates. She said she still got the errors. I
> > told her I'd take a look at it myself and see what I could do or
> > recommend.
> >
> > I told her the best thing to do would be to back up her pictures & docs
> > and reformat the whole thing and start fresh without all the
> > pre-installed crap. She didn't really seem open too much to that idea
> > and I told her we could try a system restore first to see if that might
> > work. The first time we tried the system restore it (restored to the
> > 3rd, sys checkpoint) gave us an error and shut down. It said something
> > like "System restore could not complete because of a missing XML file"
> > so we tried the 8th for the date at another checkpoint. It started up
> > and did it's thing and after the reboot and Windows loaded it came up
> > with the same "System restore failed due to..." error. I've never seen
> > that happen before so I told her to go ahead and back up her pictures
> > and docs and we'd just reformat. So I go and sit down and she says "ok
> > I moved all my pictures to the CD/DVD burner drive and it's copying them
> > before the burn now" I say "ok how long does it say it's going to take?"
> > and she says "7 days" I'm like "WTF 7 days?? how many pictures are you
> > trying to move?" and she says "it says 4.7GB" and I'm like "SH--...
> > well it should speed up once it gets going" so we sit there for about
> > 30 min watching TV (The whole time she's on the notebook doing stuff..
> > not sure what) and i'm like "How long now?" and she says "bout 6 hours,
> > but it just shut down on me" and I'm like "Ugh, what?" That's when we
> > start getting the constant BSOD and nothing wants to work. The two
> > BSOD errors we were getting were "Memory Management Error" and "Bad
> > Pool Header"
> >
> > Nothing I tried worked.. not safe mode or anything.. I put the OS disc
> > in and boot from the Drive and it says "loading windows files" and
> > right when it gets to the beginning it Blue Screens. So I'm fresh out
> > of ideas.. The only thing I can think of that's a real long shot is to
> > swap out the RAM.. I don't really think that's the issue though. Any
> > suggestions or thoughts would be greatly appreciated. Thanks! Also
> > I'm not 100% sure on the specs.. I know it's an AMD X64 (I think) and
> > it has 1GB of RAM (2x512mb)
> >
> >
>
> If it is one month old and under warranty, I would try to get a repair.
> You should not be getting constant BSOD on a brand new computer.
> There may be a hardware problem.
>
> \
>

This is the option of the last resort as it comes to salvaging your data or
OS.

Turn the machine off, turn it back on and IMMEDIATELY press two keys: CTRL +
F6. If you hear a distress series of beeps (around 5/sec) keep pressing for
about 1 min. After that release F6 but keep pressing Ctrl for a while.

At this point the MS Windows Boot Console should appear and offer you
choices. Choose Boot in Safe Mode With Internet.

Now, that combination Ctrl+F6 is maker specific. It worked for my DELL
towers. Other manufacturers reportedly have other secret codes.

You may try Alt, Del, PgUp, PgDn instead of Ctrl. Also F6 is not fixed in
concrete. You may try other function keys. Some machine may require only one
key to be pressed. Every machine MUST have a code like this. It took me
about 10 min to find mine.

"DeadPlasmaCell" <> wrote in message
news...
>
> Hi all new to the forum. I'll cut to the chase first and supply the
> details at the end. A friend has a Vista Home Premium Notebook
> (Gateway) that has been giving her "Windows Explorer has stopped
> responding..." errors as of late and asked me if I could help fix the
> problem. In the end we're getting constant BSOD when we try and boot
> up in any mode. If you boot normally once she logs into her user
> account it Blue Screens and says something about "Memory Management
> Error" or something to that effect. It wont let me boot up into safe
> mode either or any other mode, it Blue Screens as well. Putting the OS
> disc in and trying to reformat gives me the BSOD as well.
>
> Ok here are the details:
>
> The notebook is pretty new, she got it as an Xmas gift from her husband
> because she's going back to school and needs a notebook for classes. So
> its not even a month old. They don't have solid internet access, they
> bum a weak Wifi connection from a neighbor and their speeds are of dial
> up "quickness" When they first told me about the "Windows Explorer has
> stopped responding" errors I told them they should run Windows update
> and make sure their system is up to date. So they ran it and said
> there were about 6 updates. She said she still got the errors. I
> told her I'd take a look at it myself and see what I could do or
> recommend.
>
> I told her the best thing to do would be to back up her pictures & docs
> and reformat the whole thing and start fresh without all the
> pre-installed crap. She didn't really seem open too much to that idea
> and I told her we could try a system restore first to see if that might
> work. The first time we tried the system restore it (restored to the
> 3rd, sys checkpoint) gave us an error and shut down. It said something
> like "System restore could not complete because of a missing XML file"
> so we tried the 8th for the date at another checkpoint. It started up
> and did it's thing and after the reboot and Windows loaded it came up
> with the same "System restore failed due to..." error. I've never seen
> that happen before so I told her to go ahead and back up her pictures
> and docs and we'd just reformat. So I go and sit down and she says "ok
> I moved all my pictures to the CD/DVD burner drive and it's copying them
> before the burn now" I say "ok how long does it say it's going to take?"
> and she says "7 days" I'm like "WTF 7 days?? how many pictures are you
> trying to move?" and she says "it says 4.7GB" and I'm like "SH--...
> well it should speed up once it gets going" so we sit there for about
> 30 min watching TV (The whole time she's on the notebook doing stuff..
> not sure what) and i'm like "How long now?" and she says "bout 6 hours,
> but it just shut down on me" and I'm like "Ugh, what?" That's when we
> start getting the constant BSOD and nothing wants to work. The two
> BSOD errors we were getting were "Memory Management Error" and "Bad
> Pool Header"
>
> Nothing I tried worked.. not safe mode or anything.. I put the OS disc
> in and boot from the Drive and it says "loading windows files" and
> right when it gets to the beginning it Blue Screens. So I'm fresh out
> of ideas.. The only thing I can think of that's a real long shot is to
> swap out the RAM.. I don't really think that's the issue though. Any
> suggestions or thoughts would be greatly appreciated. Thanks! Also
> I'm not 100% sure on the specs.. I know it's an AMD X64 (I think) and
> it has 1GB of RAM (2x512mb)
>
>
> --
> DeadPlasmaCell
> ------------------------------------------------------------------------
> DeadPlasmaCell's Profile:
> http://forums.techarena.in/member.php?userid=39527
> View this thread: http://forums.techarena.in/showthread.php?t=891915
>
> http://forums.techarena.in
>