constant restart and update error

we just reformatted our computer because it always restarts and hangs.
however, it still restarts on its own, (especially when downloading big
files) and I cant update any file. there were 19 updates and all of them
failed.

"hacobee",

Let's try just one update to start with, and see if you can reproduce the
error. Then, you can reply back to this post and let us know. Here's how:

Conventions:
- In these instructions, keys on the keyboard are wrapped, such as: <Enter>,
so an instruction of: Type: cmd <Enter> means type the three letters cmd and
then press <Enter>.
- Combinations such as <Ctrl>+<S> and <Ctrl>+<Shift>+<End> mean to press and
hold the keys in order while then pressing the last key. For example, press
the <Ctrl> key and hold, then press the <Shift> key and hold, and then press
the <End> key as if you were typing a single letter of the alphabet.


On Windows XP:
1. Close all Internet browsers
2. Open a single Internet Explorer window.
3. In the Internet Explorer window, click Tools
4. Click Windows Update
5. When you reach the Windows Update site, click Custom Install
6. Click Review and Install Updates
7. When presented with multiple updates, uncheck all of them except for one
update (your choice)
8. Look down at the System clock and note the time. Let the minute move
forward one, so that there is no other activity associated with this
attempt.
9. Click Install. Wait for Windows Update to fail. If it succeeds, reply
back and let us know.
10. Assuming it failed, Click Start
11. Click Run
12. Type: %WINDIR%\WindowsUpdate.log
13. Press <Enter> or Click OK
14. When the log opens, scroll down to the hour and minute you memorized in
step 8.
15. Starting at the beginning of the first entry for that minute, click and
drag down and to the right selecting the rest of the log.
16. Click Edit, then Copy, or just press the <CTRL> and <C> keys.
17. Reply to this posting.
18. When that window opens, Tell us what update you attempted to install,
and where it failed from your observation.
19. After this, on a new line, state the following and press <Enter>: Log
entries follow:
20. Place the cursor on the line under the entry from step 19, and then
click Edit, then Paste, or just press the <CTRL> and <V> keys.
21. The log entries copied in steps 15-16 should have copied into your
posting.
22. Send it to us, and let us take a look at this failure.

On Windows 2000
Repeat steps 1-22 above, with the following changes:
6. When you reach the Windows Update site, click Scan for updates
12. The file is "%WINDIR%\Windows Update.log" (please INCLUDE the quotes and
notice the space between windows and update)

On Windows 98
This is identical to Windows 2000, but %windir% does not exist in Windows
98. Instead:
12. Change %WINDIR% to %WINBOOTDIR%

Sincerely,

Pat Walters [MSFT]


"hacobee" <> wrote in message
news:7397216A-0CAD-4ED8-9B98-...
> we just reformatted our computer because it always restarts and hangs.
> however, it still restarts on its own, (especially when downloading big
> files) and I cant update any file. there were 19 updates and all of them
> failed.

hi,

first of all, I would like to thank you for your immediate response.
as i have mentioned before, i can't install the updates automatically so
what i did was to get the updates and searching them through microsoft and
downloading some of the files.. i wasnt able to update and download all
updates though..
as for what you asked me to do..
here it is..

I downloaded "Critical Update for Windows XP (KB887822) "
Log entries follow:
2005-03-29 21:52:22+0800 800 798 WU client persisted 2 download calls
2005-03-29 21:52:22+0800 800 798 WU client succeeds
CClientCallRecorder::BeginDownloadUpdates from WindowsUpdate with call id
{874B1C41-5102-43F8-B3AE-1CA4F5C4975B}
2005-03-29 21:52:22+0800 800 338 WU client executing call
{874B1C41-5102-43F8-B3AE-1CA4F5C4975B} of type Download Call
2005-03-29 21:52:22+0800 800 338 Dumping out update 1 of 1
2005-03-29 21:52:22+0800 800 338 title = Critical Update for Windows XP
(KB887822)
2005-03-29 21:52:22+0800 800 338 dumping updateId
{A95DF198-48F5-44F6-8D43-424FC8C272E7}.103 bundling 1 updates
2005-03-29 21:52:22+0800 800 338 bundled update No. 1 is
{EAFCBF8C-A13E-466C-9CE0-C3AF2E17D2B6}.103
2005-03-29 21:52:22+0800 800 338 CheckIfDirExists returned error 0x80070002.
2005-03-29 21:52:22+0800 800 338 DM: SusMakeDirectoryW failed with
0x80070057.
2005-03-29 21:52:22+0800 800 338 Error 80070057 occurred while downloading
update; notifying dependent calls.
2005-03-29 21:52:22+0800 800 338 WU client persisted 2 download calls
2005-03-29 21:52:22+0800 800 338 WU client persisted 2 download calls
2005-03-29 21:52:22+0800 800 338 WU client calls back to download call
{874B1C41-5102-43F8-B3AE-1CA4F5C4975B} with code Call complete and error 0
2005-03-29 21:52:22+0800 800 338 WU client completed and deleted call
{874B1C41-5102-43F8-B3AE-1CA4F5C4975B}
2005-03-29 21:52:22+0800 800 338 WU client persisted 1 download calls
2005-03-29 21:52:23+0800 800 d78 ISusInternal API failed
CClientCallRecorder:isconnectCall with error 0x8024000c
2005-03-29 21:52:23+0800 3420 a38 ISusInternal:isconnectCall failed,
hr=8024000C
2005-03-29 21:52:27+0800 800 338 REPORT EVENT:
{E524F2CA-D6FC-4B87-A338-92CF59929E21} 1843 2005-03-29
21:52:22+0800 1 161 101 {A95DF198-48F5-44F6-8D43-424FC8C272E7} 103 80070057 WindowsUpdate Failure Content Download Error: Download failed.
2005-03-29 21:52:27+0800 800 338 REPORT EVENT:
{29F19271-C491-49CC-964C-5A0DB9557503} 1844 2005-03-29
21:52:22+0800 1 161 101 {EAFCBF8C-A13E-466C-9CE0-C3AF2E17D2B6} 103 80070057 WindowsUpdate Failure Content Download Error: Download failed.



"Pat Walters [MSFT]" wrote:

> "hacobee",
>
> Let's try just one update to start with, and see if you can reproduce the
> error. Then, you can reply back to this post and let us know. Here's how:
>
> Conventions:
> - In these instructions, keys on the keyboard are wrapped, such as: <Enter>,
> so an instruction of: Type: cmd <Enter> means type the three letters cmd and
> then press <Enter>.
> - Combinations such as <Ctrl>+<S> and <Ctrl>+<Shift>+<End> mean to press and
> hold the keys in order while then pressing the last key. For example, press
> the <Ctrl> key and hold, then press the <Shift> key and hold, and then press
> the <End> key as if you were typing a single letter of the alphabet.
>
>
> On Windows XP:
> 1. Close all Internet browsers
> 2. Open a single Internet Explorer window.
> 3. In the Internet Explorer window, click Tools
> 4. Click Windows Update
> 5. When you reach the Windows Update site, click Custom Install
> 6. Click Review and Install Updates
> 7. When presented with multiple updates, uncheck all of them except for one
> update (your choice)
> 8. Look down at the System clock and note the time. Let the minute move
> forward one, so that there is no other activity associated with this
> attempt.
> 9. Click Install. Wait for Windows Update to fail. If it succeeds, reply
> back and let us know.
> 10. Assuming it failed, Click Start
> 11. Click Run
> 12. Type: %WINDIR%\WindowsUpdate.log
> 13. Press <Enter> or Click OK
> 14. When the log opens, scroll down to the hour and minute you memorized in
> step 8.
> 15. Starting at the beginning of the first entry for that minute, click and
> drag down and to the right selecting the rest of the log.
> 16. Click Edit, then Copy, or just press the <CTRL> and <C> keys.
> 17. Reply to this posting.
> 18. When that window opens, Tell us what update you attempted to install,
> and where it failed from your observation.
> 19. After this, on a new line, state the following and press <Enter>: Log
> entries follow:
> 20. Place the cursor on the line under the entry from step 19, and then
> click Edit, then Paste, or just press the <CTRL> and <V> keys.
> 21. The log entries copied in steps 15-16 should have copied into your
> posting.
> 22. Send it to us, and let us take a look at this failure.
>
> On Windows 2000
> Repeat steps 1-22 above, with the following changes:
> 6. When you reach the Windows Update site, click Scan for updates
> 12. The file is "%WINDIR%\Windows Update.log" (please INCLUDE the quotes and
> notice the space between windows and update)
>
> On Windows 98
> This is identical to Windows 2000, but %windir% does not exist in Windows
> 98. Instead:
> 12. Change %WINDIR% to %WINBOOTDIR%
>
> Sincerely,
>
> Pat Walters [MSFT]
>
>
> "hacobee" <> wrote in message
> news:7397216A-0CAD-4ED8-9B98-...
> > we just reformatted our computer because it always restarts and hangs.
> > however, it still restarts on its own, (especially when downloading big
> > files) and I cant update any file. there were 19 updates and all of them
> > failed.
>
>
>