How to contact Microsoft

You might try removing the drivers for the USB Root Hub devices, and 'scan
for hardware changes' (Action menu).
--
Mark L. Ferguson

"SeanP" <> wrote in message
news:5DCB3D3D-BD8B-43DB-AC7C-...
> Appreciate all the suggestions, but nothing has worked for me. I have
> owned
> the Fingerprint Reader for 1 year with little issues on a Vista Home 32
> bit
> system.
> Came into work Monday the 10th, and it would not recognize website logins.
> It reads my fingerprint but will not fill in Id/passwords. I can ven get
> ito
> the login manager to view my passwords, but it won't recognize my old
> logins
> or create new ones. it seems to work the same as it always has, it just
> won't
> fill in anything on the website. I have wasted 6 hours trying everything i
> could find online, except for complete re-install. I am at the point of
> just
> giving up and going to the FingerAuth software for Firefox, 30-day trial
> and
> see if it will resolve on its own.
>
> I can't waste anymore time messing with something Microsoft Support cares
> very little for. if they did they would have come out with newer versions
> by
> now. 1 software update in 3 years should tell you something about the
> priority of this hardware/software for them.
>
>
>
>
>
>
>
> "C.B." wrote:
>
>>
>>
>> "Pete" <> wrote in message
>> news:47c8825c$0$25513$...
>> > Hi C.B.
>> > Wow, I can't believe it!!! You answered so fast!
>> > You took so much time to help me with my problem. That is really nice
>> > of
>> > you. Very, very few people would take such an effort and time.
>> > Like I said, I do not have Windows Live Mail installed (Windows Live
>> > Installer), so it doesn't show up under Programs and features.
>> > I do have MS-Office installed and checked for a Windows Live Mail
>> > installer, but nothing.
>> > Just for the heck of it, I downloaded WLinstaller.exe and I am going to
>> > install it and after that I will uninstall it. Maybe a miracle awaits
>> > me!?
>> > Your other idea about reinstalling Vista clean really doesn't excite
>> > me, I
>> > have so much on my PC, I just don't feel like reinstalling all those
>> > programs since Vista runs very stable (SP1 is also installed, with no
>> > problems). Every program works as it should and I believe in :"Never
>> > change a running system".
>> > If I can't get this thing to work, I can live with that.
>> > Anyway, thanks alot for your help and I hope you have an enjoyable and
>> > nice weekend!
>> >
>> > (\__/)
>> > (O.o)
>> > (> < ) and ......
>> > There's always a light at the end of a tunnel !
>> > Long live Clem Kadiddlehopper !!!
>> > Regards
>> > Pete
>> > ************************************************** *************************************************
>> >
>> > "C.B." <> wrote in message
>> > news:...
>> >> Pete,
>> >>
>> >> Go to Control Panel, Programs and Features. Check your installed
>> >> programs and see if you have a listing for Windows Live Installer. If
>> >> you
>> >> find such an entry you can delete it with no detrimental effects as it
>> >> is
>> >> only an installer.
>>
>> <snip>
>>
>> Pete,
>>
>> I've got a few other things you can try. Please try these things in
>> the
>> order given. If these steps do not help you let me know and we can try
>> something else. If I can't help you maybe someone else has some ideas.
>> First, click on Start, Control Panel, Problem Reports and Solutions.
>> Check here to see if your fingerprint reader problem is listed and
>> whether
>> or not there is a link to a fix. If you find nothing here you can go to
>> the
>> next step.
>> Next, click on Start and in the search box type Event Viewer, click
>> on
>> Event Viewer and look at the left pane. Click on any of the entries in
>> the
>> dropdown menus, especially the "Hardware Events" listed under the
>> "Applications and Services Logs" heading. Actually, you should view all
>> the
>> events in this window pane to make sure you have not missed anything. If
>> this doesn't help, follow the next step.
>> Disable your browser's Pop-up Blocker. To do this click on Tools and
>> then click on Pop-up Blocker and then turn it off. To make sure it is
>> turned
>> off click on Tools again and select Internet Options, Security tab,
>> Internet. Click on the Custom button, scroll down toward the bottom and
>> click on the "Disable" radio button under "Use Pop-up Blocker, click OK
>> and
>> then close and reopen your browser. Go to any login page and see if your
>> fingerprint reader will now work. If this does not help and you wish to
>> use
>> the Pop-up blocker you can reenable it.
>> Next, let's disable AutoComplete to see if it is interfering with
>> your
>> fingerprint reader. Again, open your browser and click on Tools, Internet
>> Options, Content tab. Click the Settings button next to AutoComplete,
>> uncheck all the boxes and click OK. Do not close the Internet Options
>> window. To make sure AutoComplete is turned off click on the Advanced tab
>> and scroll down to the "Browsing" category and make sure "Use inline
>> AutoComplete is unchecked, click OK and close your browser. Open IE
>> again,
>> go to any login page and try your fingerprint reader. If this does not
>> help
>> you may wish to reenable AutoComplete.
>> Next, we can try to run IE with no Add-ons such as activeX controls
>> and
>> Browser Helper Objects. If your browser is now open you can close it.
>> Click
>> on the Start orb, All Programs, Accessories, System Tools and select
>> "Internet Explorer (No Add-ons)". This will open IE with all activeX
>> controls and BHOs disabled. Go to any login webpage (parts of the page
>> may
>> be disabled due to the lack of activeX controls or BHO addons) and try
>> your
>> fingerprint reader again. If the fingerprint reader works you have
>> discovered the cause, which will be one of your IE Add-ons. Now you can
>> close this browser and reopen the normal IE browser. Click on Tools,
>> Manage
>> Add-ons, Enable or Disable Add-ons. Make sure the "Show" button displays
>> "Add-ons currently loaded in Internet Explorer". Leave the first entry in
>> this list enabled and then click on each additional Add-on and select the
>> Disable radio button. Close the browser and reopen it. Go to any login
>> page
>> and try your fingerprint reader. If the fingerprint reader now does not
>> work
>> you have discovered the cause of the problem and you should remove the
>> offending activeX or BHO. Close and reopen your browser. Go back to
>> Tools,
>> Manage Add-ons and repeat this procedure for every entry. If the
>> fingerprint
>> reader continues to work you can leave these entries enabled. If it
>> doesn't
>> work see the next step.
>> Next, click on Start, Control Panel and then Device Manager. You
>> should
>> have a listing such as "Biometric", or the fingerprint reader could be
>> listed under "Keyboards" or "Mice and other pointing devices". Right
>> click
>> on the relevant entry and select Properties. In the Properties window, on
>> the General tab does it say "This device is working properly"? Click on
>> the
>> Driver tab and then click on the "Uninstall" button. This will uninstall
>> your driver for the fingerprint reader, keyboard or mouse. Windows will
>> automatically detect the uninstall and will reinstall the driver. If not,
>> close the Device Manager window and reboot your machine. Once you reboot
>> and
>> log in Windows will automatically detect the uninstalled driver and then
>> reinstall it for you. Open your browser and go to any login page to
>> determine whether or not your fingerprint reader is now working. If it is
>> not working see below.
>> I don't know if your fingerprint reader is located on your mouse or
>> your keyboard. Click on Start, Control Panel and then click on Keyboard.
>> In
>> your Keyboard Properties window click on the Hardware tab. Does it state
>> that "This device is working properly? If not, click on the Properties
>> button and see what it says. Make a list of your settings before you
>> click
>> on Restore Defaults so you can change them back if necessary. If the
>> device
>> (keyboard) is working properly click on the Key Settings tab and click on
>> the Restore Defaults button, click Apply and then OK. Next you can go
>> back
>> to Control Panel and click on Mouse. In the Mouse Properties window click
>> on
>> the Hardware tab. Does it say "This device is working properly"? Click on
>> all the other tabs in this window and check for any incorrect settings.
>> If
>> your browser is open you must close it and reopen it. Try your
>> fingerprint
>> reader again.
>> If the previous step does not work, open your "Run" dialog box and
>> type
>> "services.msc" without the quotation marks. My computer's Services has a
>> listing for my fingerprint reader and it is called "Biometric
>> Authentication
>> Service". You may have the same or similar entry or your entry may be
>> listed
>> as "Mouse" something or "Keyboard" something or even "Microsoft"
>> something.
>> Make sure the entry is started and the "Startup Type" shows Automatic. If
>> it
>> does not you must turn it on. To do this right click on the entry and
>> select
>> Properties. The Startup type should show "Automatic" and the Service
>> status
>> should show "Started". If not, you must enable them and then click on
>> Apply.
>> Don't close this Properties window yet. Click on the Dependencies tab at
>> the
>> top of the window. It will tell you that "Remote Procedure Call (RPC)"
>> must
>> be enabled for your fingerprint reader Services listing to work. You can
>> now
>> close this Properties window. In the Services window right click on
>> Remote
>> Procedure Call (RPC) and then Properties. It should be set to Automatic
>> and
>> it should be started. If not, make the necessary changes and click Apply.
>> Click on the Dependencies tab and you will see that RPC depends on "DCOM
>> server Process Launcher" for it to work properly. You can now close this
>> Properties window and once again, look at the Services window and locate
>> DCOM server Process Launcher. Right click on it, select Properties and
>> make
>> sure it is set to Automatic and that it is started. If not, make the
>> necessary changes and click Apply. Click on the Dependencies tab and you
>> will see that there are no dependencies for the DCOM server Process
>> Launcher. You can now close the Services window. If your browser is still
>> open you must close it and reopen it. Try your fingerprint reader again
>> and
>> if it works your problems are solved.
>> If it does not work there could still be some Services that need to
>> be
>> started, restarted or changed. I am providing a link below for you to
>> click
>> on. I don't know which edition of Vista you are running so you must look
>> under the column for your edition of Vista. This link will take you to a
>> page that lists the default settings for all of your Services. Your
>> Services
>> will have some entries not on this list and this list will have some
>> Services not listed on your machine. These are the default settings for
>> all
>> your Services. Go down the list and make sure your matching Services are
>> set
>> to the same default settings as listed for your edition of Vista. Use the
>> "Default" settings, not the Safe, Tweaked or Bare Bones settings. If your
>> Services entries do not match these default settings you should reopen
>> your
>> Services and make the necessary changes. It's possible you have changed
>> or
>> disabled some of the default settings for your Services either knowingly
>> or
>> unknowingly. Also, some applications will change these Services settings
>> without your knowledge. If these changes to your Services allow your
>> fingerprint reader to work you have solved the problem. If not, leave the
>> correct default settings and close the Services window. Here is the link
>> to
>> the webpage showing the default settings for your edition of Vista:
>>
>> http://www.blackviper.com/WinVista/servicecfg.htm
>>
>> Next, we will check your Windows Features settings, to determine
>> whether or not they are enabled or disabled. Click on Start, Control
>> Panel,
>> Programs and Features and then select "Turn Windows features on or off"
>> located on the left pane. I am running Vista Ultimate so I don't know if
>> you
>> will have the same features and whether or not you have previously
>> altered
>> them in some manner. These features may or may not have something to do
>> with
>> your fingerprint reader not working. I really don't know. However, it
>> never
>> hurts to try. If you make changes to these settings and they do not
>> enable
>> the fingerprint reader you should reset them to your original settings.
>> Make
>> a list of your settings before you continue. My default settings for Turn
>> Windows features on or off are as follows: ActiveX Installer Service is
>> unchecked. Games are checked. Indexing Service is unchecked (This setting
>> is
>> for backwards compatibility. It does not have anything to do with Vista's
>> Indexing service). Internet Information Services is unchecked. Microsoft
>> .NET Framework 3.0 is shaded blue, with the submenu showing only XPS
>> checked. Microsoft Message Queue (MSMQ) Server is unchecked. Print
>> Services
>> is shaded blue, with the submenu showing Internet Printing Client
>> checked.
>> Remote Differential Compression is checked. Removable Storage Management
>> is
>> unchecked. RIP Listener is unchecked. Services for NFS is unchecked.
>> Simple
>> TCPIP services (i.e. echo, daytime etc) is unchecked. SNMP feature is
>> unchecked. Subsystem for UNIX-based Applications is unchecked. Tablet PC
>> Optional Components is checked. Telnet Client, Telnet Server and TFTP
>> Client
>> are unchecked. Windows DFS Replication Service is checked. Windows Fax
>> and
>> Scan is checked. Windows Meeting Space is checked. Windows Process
>> Activation Service is unchecked. Windows Ultimate Extras is checked.
>> Click
>> OK at the bottom of the window and the window will close. If your browser
>> is
>> open you must close it and reopen it. Go to any login page and see if
>> your
>> fingerprint reader is now working. If it is working you have discovered
>> the
>> cause and you can leave the Windows Features settings alone. If this does
>> not enable your fingerprint reader you can follow the next step listed
>> below.
>> Reboot your machine. Click on Start, Computer, C Drive (I'm assuming
>> your operating system is located on your C Drive. If not, click on the
>> drive
>> it is located on) and then Programs. Find the folder that contains your
>> fingerprint reader. Now, leave this as it is and then open your antivirus
>> or
>> security suite program and locate the "exceptions" or "exclusions" list.
>> Add
>> every single listing from your fingerprint reader application folder or
>> file
>> to your antivirus or security suite exceptions (or exclusions) list. You
>> may
>> be able to just add the folder or you may have to add individual files or
>> applications. It depends upon which Antivirus application you are using
>> and
>> the method of adding exceptions. Reboot your machine, go to any login
>> page
>> and see if your fingerprint reader is now working. If it is working you
>> can
>> leave all the exceptions listed in your antivirus program. If it is not
>> working you can either delete these exceptions or leave them as they are.
>> I don't think your DEP (Data Execution Prevention) setting is
>> causing
>> the problem. If DEP were the causative factor your browser would
>> automatically close when you tried to use the fingerprint reader. Once
>> you
>> have tried all these suggestions, and if your fingerprint reader still
>> does
>> not work, you can contact me again and we will try something else. The
>> problem could be a Group Policy issue affecting permissions. You may have
>> to
>> take ownership of a particular application. It could be an Admin issue.
>> It
>> could be a lot of things.
>> The most important thing is this: Don't give up. You can always look
>> at
>> the situation in a positive manner. You will have learned some things you
>> did not know before, or if you already know these things you will be
>> positive that you have tried these steps and they did not work.
>>
>> C.B.
>>
>>
>> --
>> It is the responsibility and duty of everyone to help the underprivileged
>> and unfortunate among us.
>>

Mr. Ferguson,

I think he as already performed that step, with no results. He has
spent an abundance of personal time on this matter, much more time than I
did. However, I do agree with what he is saying. Microsoft has released a
product that has caused many problems for many users, and Microsoft has done
absolutely nothing to fix the problems. The single software update Microsoft
has released for this product did nothing to help the situation.
As with some other Microsoft products, they have released it, buried
their heads in the sand and moved on to other ventures. Ultimate Extras is
just one additional example of this behavior. This is not a good thing and
reflects very poorly on Microsoft. Support for a released product is what
it's all about, not the product itself.
I decided to say the hell with Microsoft and discover by myself the
causative factor behind the non-functionality of my Microsoft fingerprint
reader as it related to my system, and by doing a clean reinstall and
investigating the effect of every update installation and software
installation I was able to solve it. Not everyone has the available time or
desire to do this. Unfortunately, the cure for my problem does not apply to
his system.
Also, zachd forwarded my solution to Microsoft for further action and I
thanked him for his concern. I expect Microsoft to put the referral in file
13 at their earliest convenience and do absolutely nothing about it.
Thousands, if not more, people have been complaining to Microsoft about this
product for many years and Microsoft has not been concerned in the least. I
don't expect Microsoft to do anything about it in the future, either. I'm
not stupid.
It's nice to know that you took the time to try to help him.

C.B.

It is the responsibility and duty of everyone to help the underprivileged
and unfortunate among us.

"Mark L. Ferguson" <> wrote in
message news:7FA7D0BB-F0AC-44AA-856C-...
> You might try removing the drivers for the USB Root Hub devices, and 'scan
> for hardware changes' (Action menu).
> --
> Mark L. Ferguson
>
> "SeanP" <> wrote in message
> news:5DCB3D3D-BD8B-43DB-AC7C-...
>> Appreciate all the suggestions, but nothing has worked for me. I have
>> owned
>> the Fingerprint Reader for 1 year with little issues on a Vista Home 32
>> bit
>> system.
>> Came into work Monday the 10th, and it would not recognize website
>> logins.
>> It reads my fingerprint but will not fill in Id/passwords. I can ven get
>> ito
>> the login manager to view my passwords, but it won't recognize my old
>> logins
>> or create new ones. it seems to work the same as it always has, it just
>> won't
>> fill in anything on the website. I have wasted 6 hours trying everything
>> i
>> could find online, except for complete re-install. I am at the point of
>> just
>> giving up and going to the FingerAuth software for Firefox, 30-day trial
>> and
>> see if it will resolve on its own.
>>
>> I can't waste anymore time messing with something Microsoft Support cares
>> very little for. if they did they would have come out with newer versions
>> by
>> now. 1 software update in 3 years should tell you something about the
>> priority of this hardware/software for them.
>>
>>
>>
>>
>>
>>
>>
>> "C.B." wrote:
>>
>>>
>>>
>>> "Pete" <> wrote in message
>>> news:47c8825c$0$25513$...
>>> > Hi C.B.
>>> > Wow, I can't believe it!!! You answered so fast!
>>> > You took so much time to help me with my problem. That is really nice
>>> > of
>>> > you. Very, very few people would take such an effort and time.
>>> > Like I said, I do not have Windows Live Mail installed (Windows Live
>>> > Installer), so it doesn't show up under Programs and features.
>>> > I do have MS-Office installed and checked for a Windows Live Mail
>>> > installer, but nothing.
>>> > Just for the heck of it, I downloaded WLinstaller.exe and I am going
>>> > to
>>> > install it and after that I will uninstall it. Maybe a miracle awaits
>>> > me!?
>>> > Your other idea about reinstalling Vista clean really doesn't excite
>>> > me, I
>>> > have so much on my PC, I just don't feel like reinstalling all those
>>> > programs since Vista runs very stable (SP1 is also installed, with no
>>> > problems). Every program works as it should and I believe in :"Never
>>> > change a running system".
>>> > If I can't get this thing to work, I can live with that.
>>> > Anyway, thanks alot for your help and I hope you have an enjoyable and
>>> > nice weekend!
>>> >
>>> > (\__/)
>>> > (O.o)
>>> > (> < ) and ......
>>> > There's always a light at the end of a tunnel !
>>> > Long live Clem Kadiddlehopper !!!
>>> > Regards
>>> > Pete
>>> > ************************************************** *************************************************
>>> >
>>> > "C.B." <> wrote in message
>>> > news:...
>>> >> Pete,
>>> >>
>>> >> Go to Control Panel, Programs and Features. Check your installed
>>> >> programs and see if you have a listing for Windows Live Installer. If
>>> >> you
>>> >> find such an entry you can delete it with no detrimental effects as
>>> >> it is
>>> >> only an installer.
>>>
>>> <snip>
>>>
>>> Pete,
>>>
>>> I've got a few other things you can try. Please try these things in
>>> the
>>> order given. If these steps do not help you let me know and we can try
>>> something else. If I can't help you maybe someone else has some ideas.
>>> First, click on Start, Control Panel, Problem Reports and
>>> Solutions.
>>> Check here to see if your fingerprint reader problem is listed and
>>> whether
>>> or not there is a link to a fix. If you find nothing here you can go to
>>> the
>>> next step.
>>> Next, click on Start and in the search box type Event Viewer, click
>>> on
>>> Event Viewer and look at the left pane. Click on any of the entries in
>>> the
>>> dropdown menus, especially the "Hardware Events" listed under the
>>> "Applications and Services Logs" heading. Actually, you should view all
>>> the
>>> events in this window pane to make sure you have not missed anything. If
>>> this doesn't help, follow the next step.
>>> Disable your browser's Pop-up Blocker. To do this click on Tools
>>> and
>>> then click on Pop-up Blocker and then turn it off. To make sure it is
>>> turned
>>> off click on Tools again and select Internet Options, Security tab,
>>> Internet. Click on the Custom button, scroll down toward the bottom and
>>> click on the "Disable" radio button under "Use Pop-up Blocker, click OK
>>> and
>>> then close and reopen your browser. Go to any login page and see if your
>>> fingerprint reader will now work. If this does not help and you wish to
>>> use
>>> the Pop-up blocker you can reenable it.
>>> Next, let's disable AutoComplete to see if it is interfering with
>>> your
>>> fingerprint reader. Again, open your browser and click on Tools,
>>> Internet
>>> Options, Content tab. Click the Settings button next to AutoComplete,
>>> uncheck all the boxes and click OK. Do not close the Internet Options
>>> window. To make sure AutoComplete is turned off click on the Advanced
>>> tab
>>> and scroll down to the "Browsing" category and make sure "Use inline
>>> AutoComplete is unchecked, click OK and close your browser. Open IE
>>> again,
>>> go to any login page and try your fingerprint reader. If this does not
>>> help
>>> you may wish to reenable AutoComplete.
>>> Next, we can try to run IE with no Add-ons such as activeX controls
>>> and
>>> Browser Helper Objects. If your browser is now open you can close it.
>>> Click
>>> on the Start orb, All Programs, Accessories, System Tools and select
>>> "Internet Explorer (No Add-ons)". This will open IE with all activeX
>>> controls and BHOs disabled. Go to any login webpage (parts of the page
>>> may
>>> be disabled due to the lack of activeX controls or BHO addons) and try
>>> your
>>> fingerprint reader again. If the fingerprint reader works you have
>>> discovered the cause, which will be one of your IE Add-ons. Now you can
>>> close this browser and reopen the normal IE browser. Click on Tools,
>>> Manage
>>> Add-ons, Enable or Disable Add-ons. Make sure the "Show" button displays
>>> "Add-ons currently loaded in Internet Explorer". Leave the first entry
>>> in
>>> this list enabled and then click on each additional Add-on and select
>>> the
>>> Disable radio button. Close the browser and reopen it. Go to any login
>>> page
>>> and try your fingerprint reader. If the fingerprint reader now does not
>>> work
>>> you have discovered the cause of the problem and you should remove the
>>> offending activeX or BHO. Close and reopen your browser. Go back to
>>> Tools,
>>> Manage Add-ons and repeat this procedure for every entry. If the
>>> fingerprint
>>> reader continues to work you can leave these entries enabled. If it
>>> doesn't
>>> work see the next step.
>>> Next, click on Start, Control Panel and then Device Manager. You
>>> should
>>> have a listing such as "Biometric", or the fingerprint reader could be
>>> listed under "Keyboards" or "Mice and other pointing devices". Right
>>> click
>>> on the relevant entry and select Properties. In the Properties window,
>>> on
>>> the General tab does it say "This device is working properly"? Click on
>>> the
>>> Driver tab and then click on the "Uninstall" button. This will uninstall
>>> your driver for the fingerprint reader, keyboard or mouse. Windows will
>>> automatically detect the uninstall and will reinstall the driver. If
>>> not,
>>> close the Device Manager window and reboot your machine. Once you reboot
>>> and
>>> log in Windows will automatically detect the uninstalled driver and then
>>> reinstall it for you. Open your browser and go to any login page to
>>> determine whether or not your fingerprint reader is now working. If it
>>> is
>>> not working see below.
>>> I don't know if your fingerprint reader is located on your mouse or
>>> your keyboard. Click on Start, Control Panel and then click on Keyboard.
>>> In
>>> your Keyboard Properties window click on the Hardware tab. Does it state
>>> that "This device is working properly? If not, click on the Properties
>>> button and see what it says. Make a list of your settings before you
>>> click
>>> on Restore Defaults so you can change them back if necessary. If the
>>> device
>>> (keyboard) is working properly click on the Key Settings tab and click
>>> on
>>> the Restore Defaults button, click Apply and then OK. Next you can go
>>> back
>>> to Control Panel and click on Mouse. In the Mouse Properties window
>>> click on
>>> the Hardware tab. Does it say "This device is working properly"? Click
>>> on
>>> all the other tabs in this window and check for any incorrect settings.
>>> If
>>> your browser is open you must close it and reopen it. Try your
>>> fingerprint
>>> reader again.
>>> If the previous step does not work, open your "Run" dialog box and
>>> type
>>> "services.msc" without the quotation marks. My computer's Services has a
>>> listing for my fingerprint reader and it is called "Biometric
>>> Authentication
>>> Service". You may have the same or similar entry or your entry may be
>>> listed
>>> as "Mouse" something or "Keyboard" something or even "Microsoft"
>>> something.
>>> Make sure the entry is started and the "Startup Type" shows Automatic.
>>> If it
>>> does not you must turn it on. To do this right click on the entry and
>>> select
>>> Properties. The Startup type should show "Automatic" and the Service
>>> status
>>> should show "Started". If not, you must enable them and then click on
>>> Apply.
>>> Don't close this Properties window yet. Click on the Dependencies tab at
>>> the
>>> top of the window. It will tell you that "Remote Procedure Call (RPC)"
>>> must
>>> be enabled for your fingerprint reader Services listing to work. You can
>>> now
>>> close this Properties window. In the Services window right click on
>>> Remote
>>> Procedure Call (RPC) and then Properties. It should be set to Automatic
>>> and
>>> it should be started. If not, make the necessary changes and click
>>> Apply.
>>> Click on the Dependencies tab and you will see that RPC depends on "DCOM
>>> server Process Launcher" for it to work properly. You can now close this
>>> Properties window and once again, look at the Services window and locate
>>> DCOM server Process Launcher. Right click on it, select Properties and
>>> make
>>> sure it is set to Automatic and that it is started. If not, make the
>>> necessary changes and click Apply. Click on the Dependencies tab and you
>>> will see that there are no dependencies for the DCOM server Process
>>> Launcher. You can now close the Services window. If your browser is
>>> still
>>> open you must close it and reopen it. Try your fingerprint reader again
>>> and
>>> if it works your problems are solved.
>>> If it does not work there could still be some Services that need to
>>> be
>>> started, restarted or changed. I am providing a link below for you to
>>> click
>>> on. I don't know which edition of Vista you are running so you must look
>>> under the column for your edition of Vista. This link will take you to a
>>> page that lists the default settings for all of your Services. Your
>>> Services
>>> will have some entries not on this list and this list will have some
>>> Services not listed on your machine. These are the default settings for
>>> all
>>> your Services. Go down the list and make sure your matching Services are
>>> set
>>> to the same default settings as listed for your edition of Vista. Use
>>> the
>>> "Default" settings, not the Safe, Tweaked or Bare Bones settings. If
>>> your
>>> Services entries do not match these default settings you should reopen
>>> your
>>> Services and make the necessary changes. It's possible you have changed
>>> or
>>> disabled some of the default settings for your Services either knowingly
>>> or
>>> unknowingly. Also, some applications will change these Services settings
>>> without your knowledge. If these changes to your Services allow your
>>> fingerprint reader to work you have solved the problem. If not, leave
>>> the
>>> correct default settings and close the Services window. Here is the link
>>> to
>>> the webpage showing the default settings for your edition of Vista:
>>>
>>> http://www.blackviper.com/WinVista/servicecfg.htm
>>>
>>> Next, we will check your Windows Features settings, to determine
>>> whether or not they are enabled or disabled. Click on Start, Control
>>> Panel,
>>> Programs and Features and then select "Turn Windows features on or off"
>>> located on the left pane. I am running Vista Ultimate so I don't know if
>>> you
>>> will have the same features and whether or not you have previously
>>> altered
>>> them in some manner. These features may or may not have something to do
>>> with
>>> your fingerprint reader not working. I really don't know. However, it
>>> never
>>> hurts to try. If you make changes to these settings and they do not
>>> enable
>>> the fingerprint reader you should reset them to your original settings.
>>> Make
>>> a list of your settings before you continue. My default settings for
>>> Turn
>>> Windows features on or off are as follows: ActiveX Installer Service is
>>> unchecked. Games are checked. Indexing Service is unchecked (This
>>> setting is
>>> for backwards compatibility. It does not have anything to do with
>>> Vista's
>>> Indexing service). Internet Information Services is unchecked. Microsoft
>>> .NET Framework 3.0 is shaded blue, with the submenu showing only XPS
>>> checked. Microsoft Message Queue (MSMQ) Server is unchecked. Print
>>> Services
>>> is shaded blue, with the submenu showing Internet Printing Client
>>> checked.
>>> Remote Differential Compression is checked. Removable Storage Management
>>> is
>>> unchecked. RIP Listener is unchecked. Services for NFS is unchecked.
>>> Simple
>>> TCPIP services (i.e. echo, daytime etc) is unchecked. SNMP feature is
>>> unchecked. Subsystem for UNIX-based Applications is unchecked. Tablet PC
>>> Optional Components is checked. Telnet Client, Telnet Server and TFTP
>>> Client
>>> are unchecked. Windows DFS Replication Service is checked. Windows Fax
>>> and
>>> Scan is checked. Windows Meeting Space is checked. Windows Process
>>> Activation Service is unchecked. Windows Ultimate Extras is checked.
>>> Click
>>> OK at the bottom of the window and the window will close. If your
>>> browser is
>>> open you must close it and reopen it. Go to any login page and see if
>>> your
>>> fingerprint reader is now working. If it is working you have discovered
>>> the
>>> cause and you can leave the Windows Features settings alone. If this
>>> does
>>> not enable your fingerprint reader you can follow the next step listed
>>> below.
>>> Reboot your machine. Click on Start, Computer, C Drive (I'm
>>> assuming
>>> your operating system is located on your C Drive. If not, click on the
>>> drive
>>> it is located on) and then Programs. Find the folder that contains your
>>> fingerprint reader. Now, leave this as it is and then open your
>>> antivirus or
>>> security suite program and locate the "exceptions" or "exclusions" list.
>>> Add
>>> every single listing from your fingerprint reader application folder or
>>> file
>>> to your antivirus or security suite exceptions (or exclusions) list. You
>>> may
>>> be able to just add the folder or you may have to add individual files
>>> or
>>> applications. It depends upon which Antivirus application you are using
>>> and
>>> the method of adding exceptions. Reboot your machine, go to any login
>>> page
>>> and see if your fingerprint reader is now working. If it is working you
>>> can
>>> leave all the exceptions listed in your antivirus program. If it is not
>>> working you can either delete these exceptions or leave them as they
>>> are.
>>> I don't think your DEP (Data Execution Prevention) setting is
>>> causing
>>> the problem. If DEP were the causative factor your browser would
>>> automatically close when you tried to use the fingerprint reader. Once
>>> you
>>> have tried all these suggestions, and if your fingerprint reader still
>>> does
>>> not work, you can contact me again and we will try something else. The
>>> problem could be a Group Policy issue affecting permissions. You may
>>> have to
>>> take ownership of a particular application. It could be an Admin issue.
>>> It
>>> could be a lot of things.
>>> The most important thing is this: Don't give up. You can always
>>> look at
>>> the situation in a positive manner. You will have learned some things
>>> you
>>> did not know before, or if you already know these things you will be
>>> positive that you have tried these steps and they did not work.
>>>
>>> C.B.
>>>
>>>
>>> --
>>> It is the responsibility and duty of everyone to help the
>>> underprivileged
>>> and unfortunate among us.
>>>

CB & Fergsuon-

Thanks for the reply & assistance. And Yes, I have deleted/removed the
drivers the Driver a half dozen times, with the hardware still attached, with
it unattached, rebooted with a clean install. you name it.

It is very strange it lets me go through all the fingerprint registration,
but it wont recognize the login pages now. Leads me to believe that something
has changed in the IE7 settings.

The only two updates installed the past 2 weeks.
1) Silverlight for MS
2) Vista Update released 2/26/2008 and installed on 3/10/2008
http://support.microsoft.com/kb/940510

neither appears to be something that would conflict with that hardware.

last gasp may be to uninstall IE7, MS Fingerprint reader Program, and
drivers. Maybe something will magically work with clean install of both.

I will post back if i can get anything to work.

thanks again for replying.


--
SeanP


"C.B." wrote:

> Mr. Ferguson,
>
> I think he as already performed that step, with no results. He has
> spent an abundance of personal time on this matter, much more time than I
> did. However, I do agree with what he is saying. Microsoft has released a
> product that has caused many problems for many users, and Microsoft has done
> absolutely nothing to fix the problems. The single software update Microsoft
> has released for this product did nothing to help the situation.
> As with some other Microsoft products, they have released it, buried
> their heads in the sand and moved on to other ventures. Ultimate Extras is
> just one additional example of this behavior. This is not a good thing and
> reflects very poorly on Microsoft. Support for a released product is what
> it's all about, not the product itself.
> I decided to say the hell with Microsoft and discover by myself the
> causative factor behind the non-functionality of my Microsoft fingerprint
> reader as it related to my system, and by doing a clean reinstall and
> investigating the effect of every update installation and software
> installation I was able to solve it. Not everyone has the available time or
> desire to do this. Unfortunately, the cure for my problem does not apply to
> his system.
> Also, zachd forwarded my solution to Microsoft for further action and I
> thanked him for his concern. I expect Microsoft to put the referral in file
> 13 at their earliest convenience and do absolutely nothing about it.
> Thousands, if not more, people have been complaining to Microsoft about this
> product for many years and Microsoft has not been concerned in the least. I
> don't expect Microsoft to do anything about it in the future, either. I'm
> not stupid.
> It's nice to know that you took the time to try to help him.
>
> C.B.
>
> It is the responsibility and duty of everyone to help the underprivileged
> and unfortunate among us.
>
> "Mark L. Ferguson" <> wrote in
> message news:7FA7D0BB-F0AC-44AA-856C-...
> > You might try removing the drivers for the USB Root Hub devices, and 'scan
> > for hardware changes' (Action menu).
> > --
> > Mark L. Ferguson
> >
> > "SeanP" <> wrote in message
> > news:5DCB3D3D-BD8B-43DB-AC7C-...
> >> Appreciate all the suggestions, but nothing has worked for me. I have
> >> owned
> >> the Fingerprint Reader for 1 year with little issues on a Vista Home 32
> >> bit
> >> system.
> >> Came into work Monday the 10th, and it would not recognize website
> >> logins.
> >> It reads my fingerprint but will not fill in Id/passwords. I can ven get
> >> ito
> >> the login manager to view my passwords, but it won't recognize my old
> >> logins
> >> or create new ones. it seems to work the same as it always has, it just
> >> won't
> >> fill in anything on the website. I have wasted 6 hours trying everything
> >> i
> >> could find online, except for complete re-install. I am at the point of
> >> just
> >> giving up and going to the FingerAuth software for Firefox, 30-day trial
> >> and
> >> see if it will resolve on its own.
> >>
> >> I can't waste anymore time messing with something Microsoft Support cares
> >> very little for. if they did they would have come out with newer versions
> >> by
> >> now. 1 software update in 3 years should tell you something about the
> >> priority of this hardware/software for them.
> >>
> >>
> >>
> >>
> >>
> >>
> >>
> >> "C.B." wrote:
> >>
> >>>
> >>>
> >>> "Pete" <> wrote in message
> >>> news:47c8825c$0$25513$...
> >>> > Hi C.B.
> >>> > Wow, I can't believe it!!! You answered so fast!
> >>> > You took so much time to help me with my problem. That is really nice
> >>> > of
> >>> > you. Very, very few people would take such an effort and time.
> >>> > Like I said, I do not have Windows Live Mail installed (Windows Live
> >>> > Installer), so it doesn't show up under Programs and features.
> >>> > I do have MS-Office installed and checked for a Windows Live Mail
> >>> > installer, but nothing.
> >>> > Just for the heck of it, I downloaded WLinstaller.exe and I am going
> >>> > to
> >>> > install it and after that I will uninstall it. Maybe a miracle awaits
> >>> > me!?
> >>> > Your other idea about reinstalling Vista clean really doesn't excite
> >>> > me, I
> >>> > have so much on my PC, I just don't feel like reinstalling all those
> >>> > programs since Vista runs very stable (SP1 is also installed, with no
> >>> > problems). Every program works as it should and I believe in :"Never
> >>> > change a running system".
> >>> > If I can't get this thing to work, I can live with that.
> >>> > Anyway, thanks alot for your help and I hope you have an enjoyable and
> >>> > nice weekend!
> >>> >
> >>> > (\__/)
> >>> > (O.o)
> >>> > (> < ) and ......
> >>> > There's always a light at the end of a tunnel !
> >>> > Long live Clem Kadiddlehopper !!!
> >>> > Regards
> >>> > Pete
> >>> > ************************************************** *************************************************
> >>> >
> >>> > "C.B." <> wrote in message
> >>> > news:...
> >>> >> Pete,
> >>> >>
> >>> >> Go to Control Panel, Programs and Features. Check your installed
> >>> >> programs and see if you have a listing for Windows Live Installer. If
> >>> >> you
> >>> >> find such an entry you can delete it with no detrimental effects as
> >>> >> it is
> >>> >> only an installer.
> >>>
> >>> <snip>
> >>>
> >>> Pete,
> >>>
> >>> I've got a few other things you can try. Please try these things in
> >>> the
> >>> order given. If these steps do not help you let me know and we can try
> >>> something else. If I can't help you maybe someone else has some ideas.
> >>> First, click on Start, Control Panel, Problem Reports and
> >>> Solutions.
> >>> Check here to see if your fingerprint reader problem is listed and
> >>> whether
> >>> or not there is a link to a fix. If you find nothing here you can go to
> >>> the
> >>> next step.
> >>> Next, click on Start and in the search box type Event Viewer, click
> >>> on
> >>> Event Viewer and look at the left pane. Click on any of the entries in
> >>> the
> >>> dropdown menus, especially the "Hardware Events" listed under the
> >>> "Applications and Services Logs" heading. Actually, you should view all
> >>> the
> >>> events in this window pane to make sure you have not missed anything. If
> >>> this doesn't help, follow the next step.
> >>> Disable your browser's Pop-up Blocker. To do this click on Tools
> >>> and
> >>> then click on Pop-up Blocker and then turn it off. To make sure it is
> >>> turned
> >>> off click on Tools again and select Internet Options, Security tab,
> >>> Internet. Click on the Custom button, scroll down toward the bottom and
> >>> click on the "Disable" radio button under "Use Pop-up Blocker, click OK
> >>> and
> >>> then close and reopen your browser. Go to any login page and see if your
> >>> fingerprint reader will now work. If this does not help and you wish to
> >>> use
> >>> the Pop-up blocker you can reenable it.
> >>> Next, let's disable AutoComplete to see if it is interfering with
> >>> your
> >>> fingerprint reader. Again, open your browser and click on Tools,
> >>> Internet
> >>> Options, Content tab. Click the Settings button next to AutoComplete,
> >>> uncheck all the boxes and click OK. Do not close the Internet Options
> >>> window. To make sure AutoComplete is turned off click on the Advanced
> >>> tab
> >>> and scroll down to the "Browsing" category and make sure "Use inline
> >>> AutoComplete is unchecked, click OK and close your browser. Open IE
> >>> again,
> >>> go to any login page and try your fingerprint reader. If this does not
> >>> help
> >>> you may wish to reenable AutoComplete.
> >>> Next, we can try to run IE with no Add-ons such as activeX controls
> >>> and
> >>> Browser Helper Objects. If your browser is now open you can close it.
> >>> Click
> >>> on the Start orb, All Programs, Accessories, System Tools and select
> >>> "Internet Explorer (No Add-ons)". This will open IE with all activeX
> >>> controls and BHOs disabled. Go to any login webpage (parts of the page
> >>> may
> >>> be disabled due to the lack of activeX controls or BHO addons) and try
> >>> your
> >>> fingerprint reader again. If the fingerprint reader works you have
> >>> discovered the cause, which will be one of your IE Add-ons. Now you can
> >>> close this browser and reopen the normal IE browser. Click on Tools,
> >>> Manage
> >>> Add-ons, Enable or Disable Add-ons. Make sure the "Show" button displays
> >>> "Add-ons currently loaded in Internet Explorer". Leave the first entry
> >>> in
> >>> this list enabled and then click on each additional Add-on and select
> >>> the
> >>> Disable radio button. Close the browser and reopen it. Go to any login
> >>> page
> >>> and try your fingerprint reader. If the fingerprint reader now does not
> >>> work
> >>> you have discovered the cause of the problem and you should remove the
> >>> offending activeX or BHO. Close and reopen your browser. Go back to
> >>> Tools,
> >>> Manage Add-ons and repeat this procedure for every entry. If the
> >>> fingerprint
> >>> reader continues to work you can leave these entries enabled. If it
> >>> doesn't
> >>> work see the next step.
> >>> Next, click on Start, Control Panel and then Device Manager. You
> >>> should
> >>> have a listing such as "Biometric", or the fingerprint reader could be
> >>> listed under "Keyboards" or "Mice and other pointing devices". Right
> >>> click
> >>> on the relevant entry and select Properties. In the Properties window,
> >>> on
> >>> the General tab does it say "This device is working properly"? Click on
> >>> the
> >>> Driver tab and then click on the "Uninstall" button. This will uninstall
> >>> your driver for the fingerprint reader, keyboard or mouse. Windows will
> >>> automatically detect the uninstall and will reinstall the driver. If
> >>> not,
> >>> close the Device Manager window and reboot your machine. Once you reboot
> >>> and
> >>> log in Windows will automatically detect the uninstalled driver and then
> >>> reinstall it for you. Open your browser and go to any login page to
> >>> determine whether or not your fingerprint reader is now working. If it
> >>> is
> >>> not working see below.
> >>> I don't know if your fingerprint reader is located on your mouse or
> >>> your keyboard. Click on Start, Control Panel and then click on Keyboard.
> >>> In
> >>> your Keyboard Properties window click on the Hardware tab. Does it state
> >>> that "This device is working properly? If not, click on the Properties
> >>> button and see what it says. Make a list of your settings before you
> >>> click
> >>> on Restore Defaults so you can change them back if necessary. If the
> >>> device
> >>> (keyboard) is working properly click on the Key Settings tab and click
> >>> on
> >>> the Restore Defaults button, click Apply and then OK. Next you can go
> >>> back
> >>> to Control Panel and click on Mouse. In the Mouse Properties window
> >>> click on
> >>> the Hardware tab. Does it say "This device is working properly"? Click
> >>> on
> >>> all the other tabs in this window and check for any incorrect settings.
> >>> If
> >>> your browser is open you must close it and reopen it. Try your
> >>> fingerprint
> >>> reader again.
> >>> If the previous step does not work, open your "Run" dialog box and
> >>> type
> >>> "services.msc" without the quotation marks. My computer's Services has a
> >>> listing for my fingerprint reader and it is called "Biometric
> >>> Authentication
> >>> Service". You may have the same or similar entry or your entry may be
> >>> listed
> >>> as "Mouse" something or "Keyboard" something or even "Microsoft"
> >>> something.
> >>> Make sure the entry is started and the "Startup Type" shows Automatic.
> >>> If it
> >>> does not you must turn it on. To do this right click on the entry and
> >>> select
> >>> Properties. The Startup type should show "Automatic" and the Service
> >>> status
> >>> should show "Started". If not, you must enable them and then click on
> >>> Apply.
> >>> Don't close this Properties window yet. Click on the Dependencies tab at
> >>> the
> >>> top of the window. It will tell you that "Remote Procedure Call (RPC)"
> >>> must
> >>> be enabled for your fingerprint reader Services listing to work. You can
> >>> now
> >>> close this Properties window. In the Services window right click on
> >>> Remote
> >>> Procedure Call (RPC) and then Properties. It should be set to Automatic
> >>> and
> >>> it should be started. If not, make the necessary changes and click
> >>> Apply.
> >>> Click on the Dependencies tab and you will see that RPC depends on "DCOM
> >>> server Process Launcher" for it to work properly. You can now close this
> >>> Properties window and once again, look at the Services window and locate
> >>> DCOM server Process Launcher. Right click on it, select Properties and
> >>> make
> >>> sure it is set to Automatic and that it is started. If not, make the
> >>> necessary changes and click Apply. Click on the Dependencies tab and you
> >>> will see that there are no dependencies for the DCOM server Process
> >>> Launcher. You can now close the Services window. If your browser is
> >>> still
> >>> open you must close it and reopen it. Try your fingerprint reader again
> >>> and
> >>> if it works your problems are solved.
> >>> If it does not work there could still be some Services that need to
> >>> be
> >>> started, restarted or changed. I am providing a link below for you to
> >>> click
> >>> on. I don't know which edition of Vista you are running so you must look
> >>> under the column for your edition of Vista. This link will take you to a
> >>> page that lists the default settings for all of your Services. Your
> >>> Services
> >>> will have some entries not on this list and this list will have some
> >>> Services not listed on your machine. These are the default settings for

Well it appears I had some success, I reset IE7 back to original settings(
instead of uninstalling ). windows update almost immediately gave me 7
updates to install( 1 Vista update, 5 Office updates, 1 Windows defender
update ). The Vista update mentioned update would "This update improves the
reliability of certain portable computers when you resume the computers from
sleep by opening the lid.". I don’t know if that would help with the known
problems of computer awaking and unresponsiveness of the Fingerprint reader?

Once I installed the Firefox Fingerprint reader program and it worked
flawlessly, I knew there had to be an issue with Internet Explorer. If anyone
has a problem with F.R. not recognizing web Login pages, but hardware seems
to be responding OK, try Resetting IE7 to Default settings, did the trick for
me.





--
SeanP


"SeanP" wrote:

> CB & Fergsuon-
>
> Thanks for the reply & assistance. And Yes, I have deleted/removed the
> drivers the Driver a half dozen times, with the hardware still attached, with
> it unattached, rebooted with a clean install. you name it.
>
> It is very strange it lets me go through all the fingerprint registration,
> but it wont recognize the login pages now. Leads me to believe that something
> has changed in the IE7 settings.
>
> The only two updates installed the past 2 weeks.
> 1) Silverlight for MS
> 2) Vista Update released 2/26/2008 and installed on 3/10/2008
> http://support.microsoft.com/kb/940510
>
> neither appears to be something that would conflict with that hardware.
>
> last gasp may be to uninstall IE7, MS Fingerprint reader Program, and
> drivers. Maybe something will magically work with clean install of both.
>
> I will post back if i can get anything to work.
>
> thanks again for replying.
>
>
> --
> SeanP
>
>
> "C.B." wrote:
>
> > Mr. Ferguson,
> >
> > I think he as already performed that step, with no results. He has
> > spent an abundance of personal time on this matter, much more time than I
> > did. However, I do agree with what he is saying. Microsoft has released a
> > product that has caused many problems for many users, and Microsoft has done
> > absolutely nothing to fix the problems. The single software update Microsoft
> > has released for this product did nothing to help the situation.
> > As with some other Microsoft products, they have released it, buried
> > their heads in the sand and moved on to other ventures. Ultimate Extras is
> > just one additional example of this behavior. This is not a good thing and
> > reflects very poorly on Microsoft. Support for a released product is what
> > it's all about, not the product itself.
> > I decided to say the hell with Microsoft and discover by myself the
> > causative factor behind the non-functionality of my Microsoft fingerprint
> > reader as it related to my system, and by doing a clean reinstall and
> > investigating the effect of every update installation and software
> > installation I was able to solve it. Not everyone has the available time or
> > desire to do this. Unfortunately, the cure for my problem does not apply to
> > his system.
> > Also, zachd forwarded my solution to Microsoft for further action and I
> > thanked him for his concern. I expect Microsoft to put the referral in file
> > 13 at their earliest convenience and do absolutely nothing about it.
> > Thousands, if not more, people have been complaining to Microsoft about this
> > product for many years and Microsoft has not been concerned in the least. I
> > don't expect Microsoft to do anything about it in the future, either. I'm
> > not stupid.
> > It's nice to know that you took the time to try to help him.
> >
> > C.B.
> >
> > It is the responsibility and duty of everyone to help the underprivileged
> > and unfortunate among us.
> >
> > "Mark L. Ferguson" <> wrote in
> > message news:7FA7D0BB-F0AC-44AA-856C-...
> > > You might try removing the drivers for the USB Root Hub devices, and 'scan
> > > for hardware changes' (Action menu).
> > > --
> > > Mark L. Ferguson
> > >
> > > "SeanP" <> wrote in message
> > > news:5DCB3D3D-BD8B-43DB-AC7C-...
> > >> Appreciate all the suggestions, but nothing has worked for me. I have
> > >> owned
> > >> the Fingerprint Reader for 1 year with little issues on a Vista Home 32
> > >> bit
> > >> system.
> > >> Came into work Monday the 10th, and it would not recognize website
> > >> logins.
> > >> It reads my fingerprint but will not fill in Id/passwords. I can ven get
> > >> ito
> > >> the login manager to view my passwords, but it won't recognize my old
> > >> logins
> > >> or create new ones. it seems to work the same as it always has, it just
> > >> won't
> > >> fill in anything on the website. I have wasted 6 hours trying everything
> > >> i
> > >> could find online, except for complete re-install. I am at the point of
> > >> just
> > >> giving up and going to the FingerAuth software for Firefox, 30-day trial
> > >> and
> > >> see if it will resolve on its own.
> > >>
> > >> I can't waste anymore time messing with something Microsoft Support cares
> > >> very little for. if they did they would have come out with newer versions
> > >> by
> > >> now. 1 software update in 3 years should tell you something about the
> > >> priority of this hardware/software for them.
> > >>
> > >>
> > >>
> > >>
> > >>
> > >>
> > >>
> > >> "C.B." wrote:
> > >>
> > >>>
> > >>>
> > >>> "Pete" <> wrote in message
> > >>> news:47c8825c$0$25513$...
> > >>> > Hi C.B.
> > >>> > Wow, I can't believe it!!! You answered so fast!
> > >>> > You took so much time to help me with my problem. That is really nice
> > >>> > of
> > >>> > you. Very, very few people would take such an effort and time.
> > >>> > Like I said, I do not have Windows Live Mail installed (Windows Live
> > >>> > Installer), so it doesn't show up under Programs and features.
> > >>> > I do have MS-Office installed and checked for a Windows Live Mail
> > >>> > installer, but nothing.
> > >>> > Just for the heck of it, I downloaded WLinstaller.exe and I am going
> > >>> > to
> > >>> > install it and after that I will uninstall it. Maybe a miracle awaits
> > >>> > me!?
> > >>> > Your other idea about reinstalling Vista clean really doesn't excite
> > >>> > me, I
> > >>> > have so much on my PC, I just don't feel like reinstalling all those
> > >>> > programs since Vista runs very stable (SP1 is also installed, with no
> > >>> > problems). Every program works as it should and I believe in :"Never
> > >>> > change a running system".
> > >>> > If I can't get this thing to work, I can live with that.
> > >>> > Anyway, thanks alot for your help and I hope you have an enjoyable and
> > >>> > nice weekend!
> > >>> >
> > >>> > (\__/)
> > >>> > (O.o)
> > >>> > (> < ) and ......
> > >>> > There's always a light at the end of a tunnel !
> > >>> > Long live Clem Kadiddlehopper !!!
> > >>> > Regards
> > >>> > Pete
> > >>> > ************************************************** *************************************************
> > >>> >
> > >>> > "C.B." <> wrote in message
> > >>> > news:...
> > >>> >> Pete,
> > >>> >>
> > >>> >> Go to Control Panel, Programs and Features. Check your installed
> > >>> >> programs and see if you have a listing for Windows Live Installer. If
> > >>> >> you
> > >>> >> find such an entry you can delete it with no detrimental effects as
> > >>> >> it is
> > >>> >> only an installer.
> > >>>
> > >>> <snip>
> > >>>
> > >>> Pete,
> > >>>
> > >>> I've got a few other things you can try. Please try these things in
> > >>> the
> > >>> order given. If these steps do not help you let me know and we can try
> > >>> something else. If I can't help you maybe someone else has some ideas.
> > >>> First, click on Start, Control Panel, Problem Reports and
> > >>> Solutions.
> > >>> Check here to see if your fingerprint reader problem is listed and
> > >>> whether
> > >>> or not there is a link to a fix. If you find nothing here you can go to
> > >>> the
> > >>> next step.
> > >>> Next, click on Start and in the search box type Event Viewer, click
> > >>> on
> > >>> Event Viewer and look at the left pane. Click on any of the entries in
> > >>> the
> > >>> dropdown menus, especially the "Hardware Events" listed under the
> > >>> "Applications and Services Logs" heading. Actually, you should view all
> > >>> the
> > >>> events in this window pane to make sure you have not missed anything. If
> > >>> this doesn't help, follow the next step.
> > >>> Disable your browser's Pop-up Blocker. To do this click on Tools
> > >>> and
> > >>> then click on Pop-up Blocker and then turn it off. To make sure it is
> > >>> turned
> > >>> off click on Tools again and select Internet Options, Security tab,
> > >>> Internet. Click on the Custom button, scroll down toward the bottom and
> > >>> click on the "Disable" radio button under "Use Pop-up Blocker, click OK
> > >>> and
> > >>> then close and reopen your browser. Go to any login page and see if your
> > >>> fingerprint reader will now work. If this does not help and you wish to
> > >>> use
> > >>> the Pop-up blocker you can reenable it.
> > >>> Next, let's disable AutoComplete to see if it is interfering with
> > >>> your
> > >>> fingerprint reader. Again, open your browser and click on Tools,
> > >>> Internet
> > >>> Options, Content tab. Click the Settings button next to AutoComplete,
> > >>> uncheck all the boxes and click OK. Do not close the Internet Options
> > >>> window. To make sure AutoComplete is turned off click on the Advanced
> > >>> tab
> > >>> and scroll down to the "Browsing" category and make sure "Use inline
> > >>> AutoComplete is unchecked, click OK and close your browser. Open IE
> > >>> again,
> > >>> go to any login page and try your fingerprint reader. If this does not
> > >>> help
> > >>> you may wish to reenable AutoComplete.
> > >>> Next, we can try to run IE with no Add-ons such as activeX controls
> > >>> and
> > >>> Browser Helper Objects. If your browser is now open you can close it.
> > >>> Click
> > >>> on the Start orb, All Programs, Accessories, System Tools and select
> > >>> "Internet Explorer (No Add-ons)". This will open IE with all activeX
> > >>> controls and BHOs disabled. Go to any login webpage (parts of the page
> > >>> may
> > >>> be disabled due to the lack of activeX controls or BHO addons) and try
> > >>> your
> > >>> fingerprint reader again. If the fingerprint reader works you have
> > >>> discovered the cause, which will be one of your IE Add-ons. Now you can
> > >>> close this browser and reopen the normal IE browser. Click on Tools,
> > >>> Manage
> > >>> Add-ons, Enable or Disable Add-ons. Make sure the "Show" button displays
> > >>> "Add-ons currently loaded in Internet Explorer". Leave the first entry
> > >>> in
> > >>> this list enabled and then click on each additional Add-on and select
> > >>> the
> > >>> Disable radio button. Close the browser and reopen it. Go to any login
> > >>> page
> > >>> and try your fingerprint reader. If the fingerprint reader now does not
> > >>> work
> > >>> you have discovered the cause of the problem and you should remove the
> > >>> offending activeX or BHO. Close and reopen your browser. Go back to
> > >>> Tools,
> > >>> Manage Add-ons and repeat this procedure for every entry. If the
> > >>> fingerprint
> > >>> reader continues to work you can leave these entries enabled. If it
> > >>> doesn't
> > >>> work see the next step.
> > >>> Next, click on Start, Control Panel and then Device Manager. You
> > >>> should
> > >>> have a listing such as "Biometric", or the fingerprint reader could be
> > >>> listed under "Keyboards" or "Mice and other pointing devices". Right
> > >>> click
> > >>> on the relevant entry and select Properties. In the Properties window,
> > >>> on
> > >>> the General tab does it say "This device is working properly"? Click on
> > >>> the
> > >>> Driver tab and then click on the "Uninstall" button. This will uninstall
> > >>> your driver for the fingerprint reader, keyboard or mouse. Windows will
> > >>> automatically detect the uninstall and will reinstall the driver. If
> > >>> not,
> > >>> close the Device Manager window and reboot your machine. Once you reboot
> > >>> and
> > >>> log in Windows will automatically detect the uninstalled driver and then
> > >>> reinstall it for you. Open your browser and go to any login page to
> > >>> determine whether or not your fingerprint reader is now working. If it
> > >>> is
> > >>> not working see below.
> > >>> I don't know if your fingerprint reader is located on your mouse or
> > >>> your keyboard. Click on Start, Control Panel and then click on Keyboard.
> > >>> In
> > >>> your Keyboard Properties window click on the Hardware tab. Does it state
> > >>> that "This device is working properly? If not, click on the Properties
> > >>> button and see what it says. Make a list of your settings before you
> > >>> click
> > >>> on Restore Defaults so you can change them back if necessary. If the
> > >>> device
> > >>> (keyboard) is working properly click on the Key Settings tab and click
> > >>> on
> > >>> the Restore Defaults button, click Apply and then OK. Next you can go
> > >>> back
> > >>> to Control Panel and click on Mouse. In the Mouse Properties window
> > >>> click on
> > >>> the Hardware tab. Does it say "This device is working properly"? Click
> > >>> on
> > >>> all the other tabs in this window and check for any incorrect settings.
> > >>> If
> > >>> your browser is open you must close it and reopen it. Try your
> > >>> fingerprint
> > >>> reader again.
> > >>> If the previous step does not work, open your "Run" dialog box and
> > >>> type
> > >>> "services.msc" without the quotation marks. My computer's Services has a
> > >>> listing for my fingerprint reader and it is called "Biometric
> > >>> Authentication
> > >>> Service". You may have the same or similar entry or your entry may be
> > >>> listed
> > >>> as "Mouse" something or "Keyboard" something or even "Microsoft"
> > >>> something.
> > >>> Make sure the entry is started and the "Startup Type" shows Automatic.
> > >>> If it
> > >>> does not you must turn it on. To do this right click on the entry and
> > >>> select
> > >>> Properties. The Startup type should show "Automatic" and the Service
> > >>> status
> > >>> should show "Started". If not, you must enable them and then click on
> > >>> Apply.
> > >>> Don't close this Properties window yet. Click on the Dependencies tab at
> > >>> the
> > >>> top of the window. It will tell you that "Remote Procedure Call (RPC)"
> > >>> must