Contact name lookup broken after ActiveSync: 'Subject' name order

Greetings;

Summary: Client cannot look up names by First Name from the Outlook Address
Book after touching/editing/sending email from a Contact in WM.

After using a Contact to send email in WM and then syncing, my client
notices they cannot click the To: button in a new Outlook email and use the
Address Book search popup to search by First Name. All fields were otherwise
correct except with the addition of 'United States of America' to the Country
field of every address that was touched on the device.

Checking the File As, Fullname and Display Name fields revealed no issues;
however, the Subject field is apparently also used to store the name on an
Outlook contact, and this for some reason is what the Address Book uses to
search on. Whenever a Contact on this device is edited or used to send
email, the Subject field is rewritten "Lastname, Firstname", but none of the
others are.

I have demonstrated to the client that pressing alt-K in the typeahead field
will still resolve correctly, but he is bothered by the issue and would like
an explanation. Why is the Subject field name order incorrect, and why is
"United States of America" added to every contact that has been used, and how
can this be prevented?

WM6.1, Motorola Q9C, Exchange 2003 SP2, Outlook 2003 SP3, Verizon carrier.



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That was actually the case with this user - verizon sync was used for a
couple days until we got a compatible certificate.

So any resolution? The sync software is no longer in use. I gather the
idea would be to do an import/export from outlook and clean the data, but
how? I mean I know how, but what exactly needs to be cleaned up, if you
happen to know?

Thanks1

--Durf
"Todd Allcock" <> wrote in message
news:%...
> In my experience, device to outlook syncing works very well with respect
> to fields staying intact on both sides. I've used many 3rd-party sync
> solutions over the years, though, and usually there are a few weird quirks
> with them- that bit about adding "United States" to contacts has a
> familiar ring as something some 3rd-party products used to do, because
> third-party sync solutions not-natively based on Outlook, have to reformat
> Outlook Contacts to fit their own database requirements.
>
> So, this might be a red herring, but I should ask just to clarify: how
> does your client sync- via desktop syncing, Exchange, or does he use that
> wireless OTA sync product that Verizon offers its smartphone customers?
> For example, I synced my device (briefly!) with Google's new mobile sync
> service, and it redid a lot of my custom "File As" fields to whatever
> Google's default was- many of my Contacts have both a company name and an
> individual's name, and I typically store them under Company name. After a
> trip through Google sync, many came out Last Name, First Name instead of
> company name. We've had other posters here in the past that had contacts
> slightly modified or reformatted, (not seriously, thasnkfully) by
> Verizon's sync service, that IIRC, is based on Nokia's old Intellisync
> product.
>
>
> "Durf" <> wrote in message
> news:235AF34B-8E92-4721-9961-...
>> Greetings;
>>
>> Summary: Client cannot look up names by First Name from the Outlook
>> Address
>> Book after touching/editing/sending email from a Contact in WM.
>>
>> After using a Contact to send email in WM and then syncing, my client
>> notices they cannot click the To: button in a new Outlook email and use
>> the
>> Address Book search popup to search by First Name. All fields were
>> otherwise
>> correct except with the addition of 'United States of America' to the
>> Country
>> field of every address that was touched on the device.
>>
>> Checking the File As, Fullname and Display Name fields revealed no
>> issues;
>> however, the Subject field is apparently also used to store the name on
>> an
>> Outlook contact, and this for some reason is what the Address Book uses
>> to
>> search on. Whenever a Contact on this device is edited or used to send
>> email, the Subject field is rewritten "Lastname, Firstname", but none of
>> the
>> others are.
>>
>> I have demonstrated to the client that pressing alt-K in the typeahead
>> field
>> will still resolve correctly, but he is bothered by the issue and would
>> like
>> an explanation. Why is the Subject field name order incorrect, and why
>> is
>> "United States of America" added to every contact that has been used, and
>> how
>> can this be prevented?
>>
>> WM6.1, Motorola Q9C, Exchange 2003 SP2, Outlook 2003 SP3, Verizon
>> carrier.
>>
>>
>>
>> ----------------
>> This post is a suggestion for Microsoft, and Microsoft responds to the
>> suggestions with the most votes. To vote for this suggestion, click the
>> "I
>> Agree" button in the message pane. If you do not see the button, follow
>> this
>> link to open the suggestion in the Microsoft Web-based Newsreader and
>> then
>> click "I Agree" in the message pane.
>>
>> http://www.microsoft.com/communities...tpc.activesync
>