Contacting a Web Site

If WLMail is configured to receive / send mail via POP3 / SMTP
servers, copies details of outgoing messages remain in the Sent
Mail Folder in WLMail - on YOUR computer. Your mail provider
does not retain details of any emails sent via an SMTP server.
Furthermore, confirmation that an email left your computer does
not prove that it was received by the addressee.

Are you referring to a contact form on your mail provider's
website - or are you referring to a contact form on the website
of the addressee? Your mail provider will not be able to respond
to enquiries about specific emails - and the addressee will not
be able to respond, if the message did not arrive.

There are three options you could consider:

1. Configure WLMail to use an IMAP server (but only if your
mail service provider offers an IMAP option). Then, there will
be a permanent copy of outgoing messages on the server. However,
a copy of the sent email does not prove that the addressee
received the message.

2. Configure WLMail to request a Read Receipt, when you send
important messages. However, an addressee is under no obligation
to respond to that request.

3. Print out the message headers from WLMail. But as I said
previously, a copy of the sent email or its headers does not
prove the addressee received the message.

You have posted your enquiry on the
microsoft.public.internetexplorer.general newsgroup. However,
this does not seem to be a problem with Internet Explorer (unless
I am missing something).



"JamesJ" <jjy@darwin_roadrunne0r.com> wrote in message
news:OeSKzM$...
> I'm refering to web site 'contact' forms for support or CS.
>
> My email client is Winodws Live Mail.
>
> James
>
> "Bob Lucas" <> wrote in message
> news:eJTjwu#...
>> You haven't told us which mail client you are using. However,
>> the following comments apply to virtually all mail clients,
>> including Outlook Express, Windows Mail and Windows Live Mail.
>>
>> If you have configured your mail account as a POP3 account
>> (which uses a SMTP server for outgoing mail), then the mail
>> client downloads messages from the POP3 mail server to your
>> local Inbox. Outgoing messages (sent via the SMTP server) do
>> not pass through the webmail interface, so there will be no
>> record of outgoing messages on the webmail interface.
>>
>> As a first step, I recommend that you check whether your mail
>> service provider offers an IMAP option (as an alternative to
>> POP3). IMAP is more versatile than POP3, because it allows a
>> user to view the content of all folders (not just your
>> Inbox) - and you can synchronize the local mail client with
>> the server.
>>
>> If your mail provider does not offer an IMAP option, then you
>> could try the following workaround:
>>
>> 1. Configure the mail client on your computer to leave a
>> copy of all messages on the server. You should configure the
>> account to "Remove messages from server after xx days" - or
>> "Remove messages from server when deleted from Deleted Items".
>> Otherwise, your Inbox on the server will fill very quickly.
>>
>> 2. When you use the mail client program to send an email,
>> add a blind copy to yourself. The blind copy will go into
>> your Inbox on the mail server - so you could use the webmail
>> interface to move it to a different folder.
>>
>>
>>
>>
>>
>>
>> "JamesJ" <jjy@darwin_roadrunne0r.com> wrote in message
>> news:ewsTIX#...
>>> When I send an email using an email client I am able to view
>>> sent emails in
>>> the 'Sent Items' folder. But, when I contact a web site using
>>> the web site's
>>> contact form there seems to be no record of me sending the
>>> email.
>>> I want to be able to have a record of an email sent in this
>>> fashion.
>>> Is there a way way to accomplish this?
>>>
>>> Thanks,
>>> James
>>

"JamesJ" <jjy@darwin_roadrunne0r.com> wrote in message news:OBH898$...
> Would the saved text be proof that an email was sent?


If the site tolerates a proxy you could use Fiddler2 to capture
your session. That could be proof that the site had received
your message.


---

Just a thought here, but if you have Snagit or Snippet (which comes with
Vista, don't know about other systems), before sending you could snag or
snip a copy of the actual mail and save it. Still doesn't __prove__ that
you actually sent it, but it's better than nothin' and you get a true
picture of what you sent.

KT.


"PA Bear [MS MVP]" <> wrote in message
news:...
> If the message isn't being sent via WLMail, no.
>
> JamesJ wrote:
>> When I send an email using an email client I am able to view sent emails
>> in
>> the 'Sent Items' folder. But, when I contact a web site using the web
>> site's
>> contact form there seems to be no record of me sending the email.
>> I want to be able to have a record of an email sent in this fashion.
>> Is there a way way to accomplish this?
>>
>> Thanks,
>> James
>

JamesJ wrote:

> Would the saved text be proof that an email was sent?

Even when using a local e-mail client, you never have *proof* that you
sent an e-mail. You would need the logs from the mail server to
actually show that it established a mail session with the target mail
server and your message got delivered; however, that only proves the
receiving mail server accepted your e-mail from your sending mail
server, not that it got delivered and was actually accessible in the
recipient's mailbox. There is no guaranteed delivery for e-mail. There
is no proof of delivery unless the recipient responds. E-mail is not a
substitute to registered mail (which only proves delivery, not what was
delivered unless you get a notary to inspect and vouch for the
contents).

Why did you reply to my post?

Kathy T in MI wrote:
> Just a thought here, but if you have Snagit or Snippet (which comes with
> Vista, don't know about other systems), before sending you could snag or
> snip a copy of the actual mail and save it. Still doesn't __prove__ that
> you actually sent it, but it's better than nothin' and you get a true
> picture of what you sent.
>
> KT.
>
>
> "PA Bear [MS MVP]" <> wrote in message
> news:...
>> If the message isn't being sent via WLMail, no.
>>
>> JamesJ wrote:
>>> When I send an email using an email client I am able to view sent emails
>>> in
>>> the 'Sent Items' folder. But, when I contact a web site using the web
>>> site's
>>> contact form there seems to be no record of me sending the email.
>>> I want to be able to have a record of an email sent in this fashion.
>>> Is there a way way to accomplish this?
>>>
>>> Thanks,
>>> James

Lots to take in.
But I want to thank everyone for their input.

Thanks again,
James

"Bob Lucas" <> wrote in message
news:...
> If WLMail is configured to receive / send mail via POP3 / SMTP servers,
> copies details of outgoing messages remain in the Sent Mail Folder in
> WLMail - on YOUR computer. Your mail provider does not retain details of
> any emails sent via an SMTP server. Furthermore, confirmation that an
> email left your computer does not prove that it was received by the
> addressee.
>
> Are you referring to a contact form on your mail provider's website - or
> are you referring to a contact form on the website of the addressee? Your
> mail provider will not be able to respond to enquiries about specific
> emails - and the addressee will not be able to respond, if the message did
> not arrive.
>
> There are three options you could consider:
>
> 1. Configure WLMail to use an IMAP server (but only if your mail
> service provider offers an IMAP option). Then, there will be a permanent
> copy of outgoing messages on the server. However, a copy of the sent
> email does not prove that the addressee received the message.
>
> 2. Configure WLMail to request a Read Receipt, when you send important
> messages. However, an addressee is under no obligation to respond to that
> request.
>
> 3. Print out the message headers from WLMail. But as I said
> previously, a copy of the sent email or its headers does not prove the
> addressee received the message.
>
> You have posted your enquiry on the
> microsoft.public.internetexplorer.general newsgroup. However, this does
> not seem to be a problem with Internet Explorer (unless I am missing
> something).
>
>
>
> "JamesJ" <jjy@darwin_roadrunne0r.com> wrote in message
> news:OeSKzM$...
>> I'm refering to web site 'contact' forms for support or CS.
>>
>> My email client is Winodws Live Mail.
>>
>> James
>>
>> "Bob Lucas" <> wrote in message
>> news:eJTjwu#...
>>> You haven't told us which mail client you are using. However, the
>>> following comments apply to virtually all mail clients, including
>>> Outlook Express, Windows Mail and Windows Live Mail.
>>>
>>> If you have configured your mail account as a POP3 account (which uses a
>>> SMTP server for outgoing mail), then the mail client downloads messages
>>> from the POP3 mail server to your local Inbox. Outgoing messages (sent
>>> via the SMTP server) do not pass through the webmail interface, so there
>>> will be no record of outgoing messages on the webmail interface.
>>>
>>> As a first step, I recommend that you check whether your mail service
>>> provider offers an IMAP option (as an alternative to POP3). IMAP is
>>> more versatile than POP3, because it allows a user to view the content
>>> of all folders (not just your Inbox) - and you can synchronize the local
>>> mail client with the server.
>>>
>>> If your mail provider does not offer an IMAP option, then you could try
>>> the following workaround:
>>>
>>> 1. Configure the mail client on your computer to leave a copy of all
>>> messages on the server. You should configure the account to "Remove
>>> messages from server after xx days" - or "Remove messages from server
>>> when deleted from Deleted Items". Otherwise, your Inbox on the server
>>> will fill very quickly.
>>>
>>> 2. When you use the mail client program to send an email, add a blind
>>> copy to yourself. The blind copy will go into your Inbox on the mail
>>> server - so you could use the webmail interface to move it to a
>>> different folder.
>>>
>>>
>>>
>>>
>>>
>>>
>>> "JamesJ" <jjy@darwin_roadrunne0r.com> wrote in message
>>> news:ewsTIX#...
>>>> When I send an email using an email client I am able to view sent
>>>> emails in
>>>> the 'Sent Items' folder. But, when I contact a web site using the web
>>>> site's
>>>> contact form there seems to be no record of me sending the email.
>>>> I want to be able to have a record of an email sent in this fashion.
>>>> Is there a way way to accomplish this?
>>>>
>>>> Thanks,
>>>> James
>>>