Contacts Disappear after upgrading to the recent Version?

All.

The Live Messenger Team is trying to find customers that are currently
running into the Disappearing Contacts issue to help us try and diagnose the
problem. We've found that it's machine specific but have yet to isolate the
cause as we only get random reports and our attempts at setting up debugging
sessions with some customers have failed.

Please email me at if you meet the following criteria:
1. Any time you upgrade to our recent release your contacts disappear
2. You would be willing to set up a Remote Assistance session with someone
from Microsoft. (If you have verified that Remote Assistance works on your
machine, even better).
3. (Ideally) you are based in the US.

Our goal is to try and get everyone fixed as soon as we can!
Thanks
Nick
Windows Live Messenger Team.

Emailed.

"Beta Nick [MSFT]" <> wrote in message
news:#...
> All.
>
> The Live Messenger Team is trying to find customers that are currently
> running into the Disappearing Contacts issue to help us try and diagnose
> the problem. We've found that it's machine specific but have yet to
> isolate the cause as we only get random reports and our attempts at
> setting up debugging sessions with some customers have failed.
>
> Please email me at if you meet the following
> criteria:
> 1. Any time you upgrade to our recent release your contacts disappear
> 2. You would be willing to set up a Remote Assistance session with someone
> from Microsoft. (If you have verified that Remote Assistance works on
> your machine, even better).
> 3. (Ideally) you are based in the US.
>
> Our goal is to try and get everyone fixed as soon as we can!
> Thanks
> Nick
> Windows Live Messenger Team.
>
>

Hello Nick,

Do you happen to know anything about serwvdrv.dll? I found this DLL from my
affected computer. The working computer doesn't have this.

Not sure, if this is of any help though.

Thanks.

"Beta Nick [MSFT]" wrote:

> All.
>
> The Live Messenger Team is trying to find customers that are currently
> running into the Disappearing Contacts issue to help us try and diagnose the
> problem. We've found that it's machine specific but have yet to isolate the
> cause as we only get random reports and our attempts at setting up debugging
> sessions with some customers have failed.
>
> Please email me at if you meet the following criteria:
> 1. Any time you upgrade to our recent release your contacts disappear
> 2. You would be willing to set up a Remote Assistance session with someone
> from Microsoft. (If you have verified that Remote Assistance works on your
> machine, even better).
> 3. (Ideally) you are based in the US.
>
> Our goal is to try and get everyone fixed as soon as we can!
> Thanks
> Nick
> Windows Live Messenger Team.
>
>
>

I already e mailed someone from Microsoft, they replied few times but
without solution. I hope you will fix this problem soon. Thanks.
"Beta Nick [MSFT]" wrote:

> All.
>
> The Live Messenger Team is trying to find customers that are currently
> running into the Disappearing Contacts issue to help us try and diagnose the
> problem. We've found that it's machine specific but have yet to isolate the
> cause as we only get random reports and our attempts at setting up debugging
> sessions with some customers have failed.
>
> Please email me at if you meet the following criteria:
> 1. Any time you upgrade to our recent release your contacts disappear
> 2. You would be willing to set up a Remote Assistance session with someone
> from Microsoft. (If you have verified that Remote Assistance works on your
> machine, even better).
> 3. (Ideally) you are based in the US.
>
> Our goal is to try and get everyone fixed as soon as we can!
> Thanks
> Nick
> Windows Live Messenger Team.
>
>
>

hi
i cant see my contacts on msn live messenger beta 8.0 i remember my contacts
being there before i updated msn live messenger that was before i couldnt
sign in on live messenger 8.0 which was the other version before beta. when i
did update it my contacts disappeared my contacts are saved so they shouldnt
be gone at all they should be there when i sign in on msn. i want to know how
to resolve this problem and get my contacts appearing back on my msn when i
am logged in

please help me.

"PrettyInScarlet" wrote:

>
> I already e mailed someone from Microsoft, they replied few times but
> without solution. I hope you will fix this problem soon. Thanks.
> "Beta Nick [MSFT]" wrote:
>
> > All.
> >
> > The Live Messenger Team is trying to find customers that are currently
> > running into the Disappearing Contacts issue to help us try and diagnose the
> > problem. We've found that it's machine specific but have yet to isolate the
> > cause as we only get random reports and our attempts at setting up debugging
> > sessions with some customers have failed.
> >
> > Please email me at if you meet the following criteria:
> > 1. Any time you upgrade to our recent release your contacts disappear
> > 2. You would be willing to set up a Remote Assistance session with someone
> > from Microsoft. (If you have verified that Remote Assistance works on your
> > machine, even better).
> > 3. (Ideally) you are based in the US.
> >
> > Our goal is to try and get everyone fixed as soon as we can!
> > Thanks
> > Nick
> > Windows Live Messenger Team.
> >
> >
> >