Control Panel Add/Remove Programs shuts down pc

When I click on "Control Panel, Add/Remove Programs", the pc shuts down and
reboots through the "Repair Disk" sequence. Needless to say, I cannot access
Add/Remove programs. I've worked on this for a week with no success.
Windows 2000, Service Pack 4. One thing that mistakenly done is to download
Java Updates 3.0, 5.0, and 8.0 and cannot uninstall them in SafeMode. Anyone
with any ideas about what I've screwed up would be appreciated.

What do you mean through the "Repair Disk" sequence. Do you mean it does
and automatic chkdsk?
Anything in the Event Viewer log?

What happens when you try to uninstall Java in Safe Mode? Can you run
Add/Remove in Safe Mode?


"Clev" <> wrote in message
news:3FF994A0-DE86-4377-87C1-...
> When I click on "Control Panel, Add/Remove Programs", the pc shuts down
> and
> reboots through the "Repair Disk" sequence. Needless to say, I cannot
> access
> Add/Remove programs. I've worked on this for a week with no success.
> Windows 2000, Service Pack 4. One thing that mistakenly done is to
> download
> Java Updates 3.0, 5.0, and 8.0 and cannot uninstall them in SafeMode.
> Anyone
> with any ideas about what I've screwed up would be appreciated.

Hi NewScience, thanks for the reply. In Win2k, when the system is not shut
down properly, it goes through a disk check before windows starts up. I
suppose I incorrectly used the word 'repair'. I can enter Add/Remove
programs in SafeMode, but when I click change/remove, a popup comes up,
"Preparing to uninstall". This hangs for about 1 minute then is replaced
with another popup "Cannot initiate installer...." or words to that effect.
I've deleted Installer 3.1v2 while in safe mode and reinstalled it with the
same results. Can you refresh my memory on how to access this particular
Event Log?

"NewScience" wrote:

> What do you mean through the "Repair Disk" sequence. Do you mean it does
> and automatic chkdsk?
> Anything in the Event Viewer log?
>
> What happens when you try to uninstall Java in Safe Mode? Can you run
> Add/Remove in Safe Mode?
>
>
> "Clev" <> wrote in message
> news:3FF994A0-DE86-4377-87C1-...
> > When I click on "Control Panel, Add/Remove Programs", the pc shuts down
> > and
> > reboots through the "Repair Disk" sequence. Needless to say, I cannot
> > access
> > Add/Remove programs. I've worked on this for a week with no success.
> > Windows 2000, Service Pack 4. One thing that mistakenly done is to
> > download
> > Java Updates 3.0, 5.0, and 8.0 and cannot uninstall them in SafeMode.
> > Anyone
> > with any ideas about what I've screwed up would be appreciated.
>
>
>

Run eventvwr.msc and look in Applications and/or Services.

Also check if Windows Installer service is running in SERVICES.MSC when
trying to uninstall apps from Add/Remove.

"Clev" <> wrote in message
news:0DD7FBCB-7A8A-4AB1-80BD-...
> Hi NewScience, thanks for the reply. In Win2k, when the system is not
> shut
> down properly, it goes through a disk check before windows starts up. I
> suppose I incorrectly used the word 'repair'. I can enter Add/Remove
> programs in SafeMode, but when I click change/remove, a popup comes up,
> "Preparing to uninstall". This hangs for about 1 minute then is replaced
> with another popup "Cannot initiate installer...." or words to that
> effect.
> I've deleted Installer 3.1v2 while in safe mode and reinstalled it with
> the
> same results. Can you refresh my memory on how to access this particular
> Event Log?
>
> "NewScience" wrote:
>
>> What do you mean through the "Repair Disk" sequence. Do you mean it does
>> and automatic chkdsk?
>> Anything in the Event Viewer log?
>>
>> What happens when you try to uninstall Java in Safe Mode? Can you run
>> Add/Remove in Safe Mode?
>>
>>
>> "Clev" <> wrote in message
>> news:3FF994A0-DE86-4377-87C1-...
>> > When I click on "Control Panel, Add/Remove Programs", the pc shuts down
>> > and
>> > reboots through the "Repair Disk" sequence. Needless to say, I cannot
>> > access
>> > Add/Remove programs. I've worked on this for a week with no success.
>> > Windows 2000, Service Pack 4. One thing that mistakenly done is to
>> > download
>> > Java Updates 3.0, 5.0, and 8.0 and cannot uninstall them in SafeMode.
>> > Anyone
>> > with any ideas about what I've screwed up would be appreciated.
>>
>>
>>

Hello again.

1. In the Event Viewer, There are a "LOT" of ERROR messages. The first one
is dtd 9/18/'06 and is 'Service Control Manager/ID 70232/"The Remote access
connection manager service terminated with the following error: Access is
denied. The next error is 'RASMAN/ID 200035/Remote access aonnection manager
failed to start because it could not create buffers. Restart computer.
Access is denied.' These two error messages alternate repeatedly from 9/18
and are the only two error messages.

2. In Services.Msc, WinInstaller is installed but is stopped and set to
manual. I started it and set it to Automatic. Should I have done that?
Also under the Recovery tab "Take no action" is in all event boxes, should
that be changed.
Finally, a lot of programs are listed as "Stopped/Manual". Is that normal?

Again, thanks for the time you're taking.

Clev

"NewScience" wrote:

> Run eventvwr.msc and look in Applications and/or Services.
>
> Also check if Windows Installer service is running in SERVICES.MSC when
> trying to uninstall apps from Add/Remove.
>
> "Clev" <> wrote in message
> news:0DD7FBCB-7A8A-4AB1-80BD-...
> > Hi NewScience, thanks for the reply. In Win2k, when the system is not
> > shut
> > down properly, it goes through a disk check before windows starts up. I
> > suppose I incorrectly used the word 'repair'. I can enter Add/Remove
> > programs in SafeMode, but when I click change/remove, a popup comes up,
> > "Preparing to uninstall". This hangs for about 1 minute then is replaced
> > with another popup "Cannot initiate installer...." or words to that
> > effect.
> > I've deleted Installer 3.1v2 while in safe mode and reinstalled it with
> > the
> > same results. Can you refresh my memory on how to access this particular
> > Event Log?
> >
> > "NewScience" wrote:
> >
> >> What do you mean through the "Repair Disk" sequence. Do you mean it does
> >> and automatic chkdsk?
> >> Anything in the Event Viewer log?
> >>
> >> What happens when you try to uninstall Java in Safe Mode? Can you run
> >> Add/Remove in Safe Mode?
> >>
> >>
> >> "Clev" <> wrote in message
> >> news:3FF994A0-DE86-4377-87C1-...
> >> > When I click on "Control Panel, Add/Remove Programs", the pc shuts down
> >> > and
> >> > reboots through the "Repair Disk" sequence. Needless to say, I cannot
> >> > access
> >> > Add/Remove programs. I've worked on this for a week with no success.
> >> > Windows 2000, Service Pack 4. One thing that mistakenly done is to
> >> > download
> >> > Java Updates 3.0, 5.0, and 8.0 and cannot uninstall them in SafeMode.
> >> > Anyone
> >> > with any ideas about what I've screwed up would be appreciated.
> >>
> >>
> >>
>
>
>

Going to answer in reverse order:

2. Windows Installer is set to Manual and the Recovery settings are
correct.
If you are in Safe Mode, Stopped/Manual is possible for certain processes.
If you are not, and are in Normal mode, nothing should show as Stopped.
Blank is OK, but not the word Stopped. And I'm talking about the initial
service list screen, not showing the word Stopped, not the Properties window
showing Status. The Properties window will show the status of Stopped. But
the Status column on the initial screen shows blank.

1. I would clear all event logs (right click on name - Application, select
clear - NO to save), run Control Panel | Add Remove and if crashes, reboot
and immediately check logs to see if errors relate to TimeStamp of trying
Control Panel | Add Remove attempt.

If does not crash, immediately check. You can leave Event Viewer open, just
click on the Refresh button to refresh right panel.

By the way, have you attempted any sort of Windows XP Repair or SYstem
Restore prior to this problem?

"Clev" <> wrote in message
news:8996C46E-AE3E-4A77-AA7D-...
> Hello again.
>
> 1. In the Event Viewer, There are a "LOT" of ERROR messages. The first
> one
> is dtd 9/18/'06 and is 'Service Control Manager/ID 70232/"The Remote
> access
> connection manager service terminated with the following error: Access is
> denied. The next error is 'RASMAN/ID 200035/Remote access aonnection
> manager
> failed to start because it could not create buffers. Restart computer.
> Access is denied.' These two error messages alternate repeatedly from
> 9/18
> and are the only two error messages.
>
> 2. In Services.Msc, WinInstaller is installed but is stopped and set to
> manual. I started it and set it to Automatic. Should I have done that?
> Also under the Recovery tab "Take no action" is in all event boxes, should
> that be changed.
> Finally, a lot of programs are listed as "Stopped/Manual". Is that
> normal?
>
> Again, thanks for the time you're taking.
>
> Clev
>
> "NewScience" wrote:
>
>> Run eventvwr.msc and look in Applications and/or Services.
>>
>> Also check if Windows Installer service is running in SERVICES.MSC when
>> trying to uninstall apps from Add/Remove.
>>
>> "Clev" <> wrote in message
>> news:0DD7FBCB-7A8A-4AB1-80BD-...
>> > Hi NewScience, thanks for the reply. In Win2k, when the system is not
>> > shut
>> > down properly, it goes through a disk check before windows starts up.
>> > I
>> > suppose I incorrectly used the word 'repair'. I can enter Add/Remove
>> > programs in SafeMode, but when I click change/remove, a popup comes up,
>> > "Preparing to uninstall". This hangs for about 1 minute then is
>> > replaced
>> > with another popup "Cannot initiate installer...." or words to that
>> > effect.
>> > I've deleted Installer 3.1v2 while in safe mode and reinstalled it with
>> > the
>> > same results. Can you refresh my memory on how to access this
>> > particular
>> > Event Log?
>> >
>> > "NewScience" wrote:
>> >
>> >> What do you mean through the "Repair Disk" sequence. Do you mean it
>> >> does
>> >> and automatic chkdsk?
>> >> Anything in the Event Viewer log?
>> >>
>> >> What happens when you try to uninstall Java in Safe Mode? Can you run
>> >> Add/Remove in Safe Mode?
>> >>
>> >>
>> >> "Clev" <> wrote in message
>> >> news:3FF994A0-DE86-4377-87C1-...
>> >> > When I click on "Control Panel, Add/Remove Programs", the pc shuts
>> >> > down
>> >> > and
>> >> > reboots through the "Repair Disk" sequence. Needless to say, I
>> >> > cannot
>> >> > access
>> >> > Add/Remove programs. I've worked on this for a week with no
>> >> > success.
>> >> > Windows 2000, Service Pack 4. One thing that mistakenly done is to
>> >> > download
>> >> > Java Updates 3.0, 5.0, and 8.0 and cannot uninstall them in
>> >> > SafeMode.
>> >> > Anyone
>> >> > with any ideas about what I've screwed up would be appreciated.
>> >>
>> >>
>> >>
>>
>>
>>

No, I didn't have the space after 'sfc' I retyped it and the file protection
box appeared requiring my original win2k svc pk 3 disk. After the process,
the event viewer had listed numerous .sys and .dll files that were corrupt
and not able to replace.

Yes, I went through the Emergency Repair Disk program which no improvement.
I've d/loaded and used the Installer Cleanup program and removed the 3
conflicting Java programs from Add/Remove, but it still crashes when I try to
access it.

I'll clear the event log and access it again to report back with any message.

"NewScience" wrote:

> Going to answer in reverse order:
>
> 2. Windows Installer is set to Manual and the Recovery settings are
> correct.
> If you are in Safe Mode, Stopped/Manual is possible for certain processes.
> If you are not, and are in Normal mode, nothing should show as Stopped.
> Blank is OK, but not the word Stopped. And I'm talking about the initial
> service list screen, not showing the word Stopped, not the Properties window
> showing Status. The Properties window will show the status of Stopped. But
> the Status column on the initial screen shows blank.
>
> 1. I would clear all event logs (right click on name - Application, select
> clear - NO to save), run Control Panel | Add Remove and if crashes, reboot
> and immediately check logs to see if errors relate to TimeStamp of trying
> Control Panel | Add Remove attempt.
>
> If does not crash, immediately check. You can leave Event Viewer open, just
> click on the Refresh button to refresh right panel.
>
> By the way, have you attempted any sort of Windows XP Repair or SYstem
> Restore prior to this problem?
>
> "Clev" <> wrote in message
> news:8996C46E-AE3E-4A77-AA7D-...
> > Hello again.
> >
> > 1. In the Event Viewer, There are a "LOT" of ERROR messages. The first
> > one
> > is dtd 9/18/'06 and is 'Service Control Manager/ID 70232/"The Remote
> > access
> > connection manager service terminated with the following error: Access is
> > denied. The next error is 'RASMAN/ID 200035/Remote access aonnection
> > manager
> > failed to start because it could not create buffers. Restart computer.
> > Access is denied.' These two error messages alternate repeatedly from
> > 9/18
> > and are the only two error messages.
> >
> > 2. In Services.Msc, WinInstaller is installed but is stopped and set to
> > manual. I started it and set it to Automatic. Should I have done that?
> > Also under the Recovery tab "Take no action" is in all event boxes, should
> > that be changed.
> > Finally, a lot of programs are listed as "Stopped/Manual". Is that
> > normal?
> >
> > Again, thanks for the time you're taking.
> >
> > Clev
> >
> > "NewScience" wrote:
> >
> >> Run eventvwr.msc and look in Applications and/or Services.
> >>
> >> Also check if Windows Installer service is running in SERVICES.MSC when
> >> trying to uninstall apps from Add/Remove.
> >>
> >> "Clev" <> wrote in message
> >> news:0DD7FBCB-7A8A-4AB1-80BD-...
> >> > Hi NewScience, thanks for the reply. In Win2k, when the system is not
> >> > shut
> >> > down properly, it goes through a disk check before windows starts up.
> >> > I
> >> > suppose I incorrectly used the word 'repair'. I can enter Add/Remove
> >> > programs in SafeMode, but when I click change/remove, a popup comes up,
> >> > "Preparing to uninstall". This hangs for about 1 minute then is
> >> > replaced
> >> > with another popup "Cannot initiate installer...." or words to that
> >> > effect.
> >> > I've deleted Installer 3.1v2 while in safe mode and reinstalled it with
> >> > the
> >> > same results. Can you refresh my memory on how to access this
> >> > particular
> >> > Event Log?
> >> >
> >> > "NewScience" wrote:
> >> >
> >> >> What do you mean through the "Repair Disk" sequence. Do you mean it
> >> >> does
> >> >> and automatic chkdsk?
> >> >> Anything in the Event Viewer log?
> >> >>
> >> >> What happens when you try to uninstall Java in Safe Mode? Can you run
> >> >> Add/Remove in Safe Mode?
> >> >>
> >> >>
> >> >> "Clev" <> wrote in message
> >> >> news:3FF994A0-DE86-4377-87C1-...
> >> >> > When I click on "Control Panel, Add/Remove Programs", the pc shuts
> >> >> > down
> >> >> > and
> >> >> > reboots through the "Repair Disk" sequence. Needless to say, I
> >> >> > cannot
> >> >> > access
> >> >> > Add/Remove programs. I've worked on this for a week with no
> >> >> > success.
> >> >> > Windows 2000, Service Pack 4. One thing that mistakenly done is to
> >> >> > download
> >> >> > Java Updates 3.0, 5.0, and 8.0 and cannot uninstall them in
> >> >> > SafeMode.
> >> >> > Anyone
> >> >> > with any ideas about what I've screwed up would be appreciated.
> >> >>
> >> >>
> >> >>
> >>
> >>
> >>
>
>
>

After clearing the log, it still crashed on add/remove; I did it twice and
got the same events recorded bother times. The event log showed the reboot
and the start of the event log. There are 4 error messages:
1. Remote Access/The Point to Point Protocol module
c:Winnt/sys32\rastls.dll returned an error while initializing the network
request and is not supported.
2. Remote Access/The control protocol EAP in Point to Point Prot.
.........\rasppp.dll returned........same
3. Rasman and 4. Service Control are the same as I posted earlier.

Also, at this time all Java has been uninstalled/deleted. Can you give
advice on which 'one' version of Java I should download?

"Clev" wrote:

> No, I didn't have the space after 'sfc' I retyped it and the file protection
> box appeared requiring my original win2k svc pk 3 disk. After the process,
> the event viewer had listed numerous .sys and .dll files that were corrupt
> and not able to replace.
>
> Yes, I went through the Emergency Repair Disk program which no improvement.
> I've d/loaded and used the Installer Cleanup program and removed the 3
> conflicting Java programs from Add/Remove, but it still crashes when I try to
> access it.
>
> I'll clear the event log and access it again to report back with any message.
>
> "NewScience" wrote:
>
> > Going to answer in reverse order:
> >
> > 2. Windows Installer is set to Manual and the Recovery settings are
> > correct.
> > If you are in Safe Mode, Stopped/Manual is possible for certain processes.
> > If you are not, and are in Normal mode, nothing should show as Stopped.
> > Blank is OK, but not the word Stopped. And I'm talking about the initial
> > service list screen, not showing the word Stopped, not the Properties window
> > showing Status. The Properties window will show the status of Stopped. But
> > the Status column on the initial screen shows blank.
> >
> > 1. I would clear all event logs (right click on name - Application, select
> > clear - NO to save), run Control Panel | Add Remove and if crashes, reboot
> > and immediately check logs to see if errors relate to TimeStamp of trying
> > Control Panel | Add Remove attempt.
> >
> > If does not crash, immediately check. You can leave Event Viewer open, just
> > click on the Refresh button to refresh right panel.
> >
> > By the way, have you attempted any sort of Windows XP Repair or SYstem
> > Restore prior to this problem?
> >
> > "Clev" <> wrote in message
> > news:8996C46E-AE3E-4A77-AA7D-...
> > > Hello again.
> > >
> > > 1. In the Event Viewer, There are a "LOT" of ERROR messages. The first
> > > one
> > > is dtd 9/18/'06 and is 'Service Control Manager/ID 70232/"The Remote
> > > access
> > > connection manager service terminated with the following error: Access is
> > > denied. The next error is 'RASMAN/ID 200035/Remote access aonnection
> > > manager
> > > failed to start because it could not create buffers. Restart computer.
> > > Access is denied.' These two error messages alternate repeatedly from
> > > 9/18
> > > and are the only two error messages.
> > >
> > > 2. In Services.Msc, WinInstaller is installed but is stopped and set to
> > > manual. I started it and set it to Automatic. Should I have done that?
> > > Also under the Recovery tab "Take no action" is in all event boxes, should
> > > that be changed.
> > > Finally, a lot of programs are listed as "Stopped/Manual". Is that
> > > normal?
> > >
> > > Again, thanks for the time you're taking.
> > >
> > > Clev
> > >
> > > "NewScience" wrote:
> > >
> > >> Run eventvwr.msc and look in Applications and/or Services.
> > >>
> > >> Also check if Windows Installer service is running in SERVICES.MSC when
> > >> trying to uninstall apps from Add/Remove.
> > >>
> > >> "Clev" <> wrote in message
> > >> news:0DD7FBCB-7A8A-4AB1-80BD-...
> > >> > Hi NewScience, thanks for the reply. In Win2k, when the system is not
> > >> > shut
> > >> > down properly, it goes through a disk check before windows starts up.
> > >> > I
> > >> > suppose I incorrectly used the word 'repair'. I can enter Add/Remove
> > >> > programs in SafeMode, but when I click change/remove, a popup comes up,
> > >> > "Preparing to uninstall". This hangs for about 1 minute then is
> > >> > replaced
> > >> > with another popup "Cannot initiate installer...." or words to that
> > >> > effect.
> > >> > I've deleted Installer 3.1v2 while in safe mode and reinstalled it with
> > >> > the
> > >> > same results. Can you refresh my memory on how to access this
> > >> > particular
> > >> > Event Log?
> > >> >
> > >> > "NewScience" wrote:
> > >> >
> > >> >> What do you mean through the "Repair Disk" sequence. Do you mean it
> > >> >> does
> > >> >> and automatic chkdsk?
> > >> >> Anything in the Event Viewer log?
> > >> >>
> > >> >> What happens when you try to uninstall Java in Safe Mode? Can you run
> > >> >> Add/Remove in Safe Mode?
> > >> >>
> > >> >>
> > >> >> "Clev" <> wrote in message
> > >> >> news:3FF994A0-DE86-4377-87C1-...
> > >> >> > When I click on "Control Panel, Add/Remove Programs", the pc shuts
> > >> >> > down
> > >> >> > and
> > >> >> > reboots through the "Repair Disk" sequence. Needless to say, I
> > >> >> > cannot
> > >> >> > access
> > >> >> > Add/Remove programs. I've worked on this for a week with no
> > >> >> > success.
> > >> >> > Windows 2000, Service Pack 4. One thing that mistakenly done is to
> > >> >> > download
> > >> >> > Java Updates 3.0, 5.0, and 8.0 and cannot uninstall them in
> > >> >> > SafeMode.
> > >> >> > Anyone
> > >> >> > with any ideas about what I've screwed up would be appreciated.
> > >> >>
> > >> >>
> > >> >>
> > >>
> > >>
> > >>
> >
> >
> >

1. If you were not able to use the Add/Remove Program to remove Java, but
only used the Installer Cleanup program ... that does not remove Java from
your system. All that does is remove Installer remnants from the Registry
and from the C:\Windows\Installer folder. Java is still installed ... you
just remove methods of uninstalling it.

I have Java installed ... let me see what it has as far as the
UninstallString for the Uninstall Registry key:

Sorry ... don't have it installed under Windows XP ... maybe I do under
Windows 2000. However you can check what the string is. Open:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Uninstall

and search for Java. See if there is anything there. Since you used
Windows Installer Cleanup ... it's probably gone. You may need to reinstall
Java 8.0 and then find the UninstallString and remove it manually.
When you used Windows INstaller were there any references to Java 3.0 or
5.0? Or was there just one reference to 8.0. If so, the UninstallString
for the other versions maybe still in the Registry for those.

What files were not fixed with the sfc /scannow? You mentioned some .sys
and some .dll files. That may be important.

A quick test you can do:

Rename
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Uninstall to
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Uninstall-1

Reboot and then try and access Add/Remove. If the system still crashes ...
then the Uninstall key has nothing to do with it and your problem is due to
the Emergency Repair Disk (ERD). Remember to rename the key back.

How old was the ERD? Did you update it everytime you udated your system.

I wasn't asking about the Emergency Repair Disk (ERD), though. I was asking
about you using the WIndows 2000 CD Repair option.

You mentioned the original Windows 2000 SP3 disk. Does that have the entire
Windows 2000 SP3 installation on it ... or just the service pack? SFC
/SCANNOW is expecting the original Windows 2000 installation CD that
contains the i386 folder. It will use this as well as your
C:\ServicePackFiles\i386 folder.

Most people take the original Windows 2000 CD, and slipstream all Service
Packs until that i386 to get a final i386 folder. That way when sfc
/scannow runs, it has all the elements in one place.

Why do you not have SP4 for Windows 2000?

"Clev" <> wrote in message
news:01216BAA-666B-43A1-A7C4-...
> After clearing the log, it still crashed on add/remove; I did it twice and
> got the same events recorded bother times. The event log showed the
> reboot
> and the start of the event log. There are 4 error messages:
> 1. Remote Access/The Point to Point Protocol module
> c:Winnt/sys32\rastls.dll returned an error while initializing the network
> request and is not supported.
> 2. Remote Access/The control protocol EAP in Point to Point Prot.
> ........\rasppp.dll returned........same
> 3. Rasman and 4. Service Control are the same as I posted earlier.
>
> Also, at this time all Java has been uninstalled/deleted. Can you give
> advice on which 'one' version of Java I should download?
>
> "Clev" wrote:
>
>> No, I didn't have the space after 'sfc' I retyped it and the file
>> protection
>> box appeared requiring my original win2k svc pk 3 disk. After the
>> process,
>> the event viewer had listed numerous .sys and .dll files that were
>> corrupt
>> and not able to replace.
>>
>> Yes, I went through the Emergency Repair Disk program which no
>> improvement.
>> I've d/loaded and used the Installer Cleanup program and removed the 3
>> conflicting Java programs from Add/Remove, but it still crashes when I
>> try to
>> access it.
>>
>> I'll clear the event log and access it again to report back with any
>> message.
>>
>> "NewScience" wrote:
>>
>> > Going to answer in reverse order:
>> >
>> > 2. Windows Installer is set to Manual and the Recovery settings are
>> > correct.
>> > If you are in Safe Mode, Stopped/Manual is possible for certain
>> > processes.
>> > If you are not, and are in Normal mode, nothing should show as Stopped.
>> > Blank is OK, but not the word Stopped. And I'm talking about the
>> > initial
>> > service list screen, not showing the word Stopped, not the Properties
>> > window
>> > showing Status. The Properties window will show the status of Stopped.
>> > But
>> > the Status column on the initial screen shows blank.
>> >
>> > 1. I would clear all event logs (right click on name - Application,
>> > select
>> > clear - NO to save), run Control Panel | Add Remove and if crashes,
>> > reboot
>> > and immediately check logs to see if errors relate to TimeStamp of
>> > trying
>> > Control Panel | Add Remove attempt.
>> >
>> > If does not crash, immediately check. You can leave Event Viewer open,
>> > just
>> > click on the Refresh button to refresh right panel.
>> >
>> > By the way, have you attempted any sort of Windows XP Repair or SYstem
>> > Restore prior to this problem?
>> >
>> > "Clev" <> wrote in message
>> > news:8996C46E-AE3E-4A77-AA7D-...
>> > > Hello again.
>> > >
>> > > 1. In the Event Viewer, There are a "LOT" of ERROR messages. The
>> > > first
>> > > one
>> > > is dtd 9/18/'06 and is 'Service Control Manager/ID 70232/"The Remote
>> > > access
>> > > connection manager service terminated with the following error:
>> > > Access is
>> > > denied. The next error is 'RASMAN/ID 200035/Remote access aonnection
>> > > manager
>> > > failed to start because it could not create buffers. Restart
>> > > computer.
>> > > Access is denied.' These two error messages alternate repeatedly
>> > > from
>> > > 9/18
>> > > and are the only two error messages.
>> > >
>> > > 2. In Services.Msc, WinInstaller is installed but is stopped and
>> > > set to
>> > > manual. I started it and set it to Automatic. Should I have done
>> > > that?
>> > > Also under the Recovery tab "Take no action" is in all event boxes,
>> > > should
>> > > that be changed.
>> > > Finally, a lot of programs are listed as "Stopped/Manual". Is that
>> > > normal?
>> > >
>> > > Again, thanks for the time you're taking.
>> > >
>> > > Clev
>> > >
>> > > "NewScience" wrote:
>> > >
>> > >> Run eventvwr.msc and look in Applications and/or Services.
>> > >>
>> > >> Also check if Windows Installer service is running in SERVICES.MSC
>> > >> when
>> > >> trying to uninstall apps from Add/Remove.
>> > >>
>> > >> "Clev" <> wrote in message
>> > >> news:0DD7FBCB-7A8A-4AB1-80BD-...
>> > >> > Hi NewScience, thanks for the reply. In Win2k, when the system is
>> > >> > not
>> > >> > shut
>> > >> > down properly, it goes through a disk check before windows starts
>> > >> > up.
>> > >> > I
>> > >> > suppose I incorrectly used the word 'repair'. I can enter
>> > >> > Add/Remove
>> > >> > programs in SafeMode, but when I click change/remove, a popup
>> > >> > comes up,
>> > >> > "Preparing to uninstall". This hangs for about 1 minute then is
>> > >> > replaced
>> > >> > with another popup "Cannot initiate installer...." or words to
>> > >> > that
>> > >> > effect.
>> > >> > I've deleted Installer 3.1v2 while in safe mode and reinstalled it
>> > >> > with
>> > >> > the
>> > >> > same results. Can you refresh my memory on how to access this
>> > >> > particular
>> > >> > Event Log?
>> > >> >
>> > >> > "NewScience" wrote:
>> > >> >
>> > >> >> What do you mean through the "Repair Disk" sequence. Do you mean
>> > >> >> it
>> > >> >> does
>> > >> >> and automatic chkdsk?
>> > >> >> Anything in the Event Viewer log?
>> > >> >>
>> > >> >> What happens when you try to uninstall Java in Safe Mode? Can
>> > >> >> you run
>> > >> >> Add/Remove in Safe Mode?
>> > >> >>
>> > >> >>
>> > >> >> "Clev" <> wrote in message
>> > >> >> news:3FF994A0-DE86-4377-87C1-...
>> > >> >> > When I click on "Control Panel, Add/Remove Programs", the pc
>> > >> >> > shuts
>> > >> >> > down
>> > >> >> > and
>> > >> >> > reboots through the "Repair Disk" sequence. Needless to say, I
>> > >> >> > cannot
>> > >> >> > access
>> > >> >> > Add/Remove programs. I've worked on this for a week with no
>> > >> >> > success.
>> > >> >> > Windows 2000, Service Pack 4. One thing that mistakenly done
>> > >> >> > is to
>> > >> >> > download
>> > >> >> > Java Updates 3.0, 5.0, and 8.0 and cannot uninstall them in
>> > >> >> > SafeMode.
>> > >> >> > Anyone
>> > >> >> > with any ideas about what I've screwed up would be appreciated.
>> > >> >>
>> > >> >>
>> > >> >>
>> > >>
>> > >>
>> > >>
>> >
>> >
>> >

H_KEY registry was removed yesterday and I used CleanUp afterwards. "Search"
reveals no trace of java. I d/loaded and installed Java 5.0 this afternoon
and it appears to be working OK.

I added the -1 to Uninstall now am allowed to open add/remove without
crashing. However, most programs are missing; especially all of the hot
fixes.

I have not updated ERD in about 6-months; lots of hot fixes since then.
I've got to be more vigilant.

I have the complete Win2k Professional edition that I bought from Staples
and I've been following the auto updates of Service Pack 4. When sfc
/scannow asked for the win2k cd with svc pk 3, I 'assumed' that was my
original disk.

I think that we are getting close to a solution. When I change the registry
back to 'Uninstall', what next?

"NewScience" wrote:

> 1. If you were not able to use the Add/Remove Program to remove Java, but
> only used the Installer Cleanup program ... that does not remove Java from
> your system. All that does is remove Installer remnants from the Registry
> and from the C:\Windows\Installer folder. Java is still installed ... you
> just remove methods of uninstalling it.
>
> I have Java installed ... let me see what it has as far as the
> UninstallString for the Uninstall Registry key:
>
> Sorry ... don't have it installed under Windows XP ... maybe I do under
> Windows 2000. However you can check what the string is. Open:
>
> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Uninstall
>
> and search for Java. See if there is anything there. Since you used
> Windows Installer Cleanup ... it's probably gone. You may need to reinstall
> Java 8.0 and then find the UninstallString and remove it manually.
> When you used Windows INstaller were there any references to Java 3.0 or
> 5.0? Or was there just one reference to 8.0. If so, the UninstallString
> for the other versions maybe still in the Registry for those.
>
> What files were not fixed with the sfc /scannow? You mentioned some .sys
> and some .dll files. That may be important.
>
> A quick test you can do:
>
> Rename
> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Uninstall to
> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Uninstall-1
>
> Reboot and then try and access Add/Remove. If the system still crashes ...
> then the Uninstall key has nothing to do with it and your problem is due to
> the Emergency Repair Disk (ERD). Remember to rename the key back.
>
> How old was the ERD? Did you update it everytime you udated your system.
>
> I wasn't asking about the Emergency Repair Disk (ERD), though. I was asking
> about you using the WIndows 2000 CD Repair option.
>
> You mentioned the original Windows 2000 SP3 disk. Does that have the entire
> Windows 2000 SP3 installation on it ... or just the service pack? SFC
> /SCANNOW is expecting the original Windows 2000 installation CD that
> contains the i386 folder. It will use this as well as your
> C:\ServicePackFiles\i386 folder.
>
> Most people take the original Windows 2000 CD, and slipstream all Service
> Packs until that i386 to get a final i386 folder. That way when sfc
> /scannow runs, it has all the elements in one place.
>
> Why do you not have SP4 for Windows 2000?
>
> "Clev" <> wrote in message
> news:01216BAA-666B-43A1-A7C4-...
> > After clearing the log, it still crashed on add/remove; I did it twice and
> > got the same events recorded bother times. The event log showed the
> > reboot
> > and the start of the event log. There are 4 error messages:
> > 1. Remote Access/The Point to Point Protocol module
> > c:Winnt/sys32\rastls.dll returned an error while initializing the network
> > request and is not supported.
> > 2. Remote Access/The control protocol EAP in Point to Point Prot.
> > ........\rasppp.dll returned........same
> > 3. Rasman and 4. Service Control are the same as I posted earlier.
> >
> > Also, at this time all Java has been uninstalled/deleted. Can you give
> > advice on which 'one' version of Java I should download?
> >
> > "Clev" wrote:
> >
> >> No, I didn't have the space after 'sfc' I retyped it and the file
> >> protection
> >> box appeared requiring my original win2k svc pk 3 disk. After the
> >> process,
> >> the event viewer had listed numerous .sys and .dll files that were
> >> corrupt
> >> and not able to replace.
> >>
> >> Yes, I went through the Emergency Repair Disk program which no
> >> improvement.
> >> I've d/loaded and used the Installer Cleanup program and removed the 3
> >> conflicting Java programs from Add/Remove, but it still crashes when I
> >> try to
> >> access it.
> >>
> >> I'll clear the event log and access it again to report back with any
> >> message.
> >>
> >> "NewScience" wrote:
> >>
> >> > Going to answer in reverse order:
> >> >
> >> > 2. Windows Installer is set to Manual and the Recovery settings are
> >> > correct.
> >> > If you are in Safe Mode, Stopped/Manual is possible for certain
> >> > processes.
> >> > If you are not, and are in Normal mode, nothing should show as Stopped.
> >> > Blank is OK, but not the word Stopped. And I'm talking about the
> >> > initial
> >> > service list screen, not showing the word Stopped, not the Properties
> >> > window
> >> > showing Status. The Properties window will show the status of Stopped.
> >> > But
> >> > the Status column on the initial screen shows blank.
> >> >
> >> > 1. I would clear all event logs (right click on name - Application,
> >> > select
> >> > clear - NO to save), run Control Panel | Add Remove and if crashes,
> >> > reboot
> >> > and immediately check logs to see if errors relate to TimeStamp of
> >> > trying
> >> > Control Panel | Add Remove attempt.
> >> >
> >> > If does not crash, immediately check. You can leave Event Viewer open,
> >> > just
> >> > click on the Refresh button to refresh right panel.
> >> >
> >> > By the way, have you attempted any sort of Windows XP Repair or SYstem
> >> > Restore prior to this problem?
> >> >
> >> > "Clev" <> wrote in message
> >> > news:8996C46E-AE3E-4A77-AA7D-...
> >> > > Hello again.
> >> > >
> >> > > 1. In the Event Viewer, There are a "LOT" of ERROR messages. The
> >> > > first
> >> > > one
> >> > > is dtd 9/18/'06 and is 'Service Control Manager/ID 70232/"The Remote
> >> > > access
> >> > > connection manager service terminated with the following error:
> >> > > Access is
> >> > > denied. The next error is 'RASMAN/ID 200035/Remote access aonnection
> >> > > manager
> >> > > failed to start because it could not create buffers. Restart
> >> > > computer.
> >> > > Access is denied.' These two error messages alternate repeatedly
> >> > > from
> >> > > 9/18
> >> > > and are the only two error messages.
> >> > >
> >> > > 2. In Services.Msc, WinInstaller is installed but is stopped and
> >> > > set to
> >> > > manual. I started it and set it to Automatic. Should I have done
> >> > > that?
> >> > > Also under the Recovery tab "Take no action" is in all event boxes,
> >> > > should
> >> > > that be changed.
> >> > > Finally, a lot of programs are listed as "Stopped/Manual". Is that
> >> > > normal?
> >> > >
> >> > > Again, thanks for the time you're taking.
> >> > >
> >> > > Clev
> >> > >
> >> > > "NewScience" wrote:
> >> > >
> >> > >> Run eventvwr.msc and look in Applications and/or Services.
> >> > >>
> >> > >> Also check if Windows Installer service is running in SERVICES.MSC
> >> > >> when
> >> > >> trying to uninstall apps from Add/Remove.
> >> > >>
> >> > >> "Clev" <> wrote in message
> >> > >> news:0DD7FBCB-7A8A-4AB1-80BD-...
> >> > >> > Hi NewScience, thanks for the reply. In Win2k, when the system is
> >> > >> > not
> >> > >> > shut
> >> > >> > down properly, it goes through a disk check before windows starts
> >> > >> > up.
> >> > >> > I
> >> > >> > suppose I incorrectly used the word 'repair'. I can enter
> >> > >> > Add/Remove
> >> > >> > programs in SafeMode, but when I click change/remove, a popup
> >> > >> > comes up,
> >> > >> > "Preparing to uninstall". This hangs for about 1 minute then is
> >> > >> > replaced
> >> > >> > with another popup "Cannot initiate installer...." or words to
> >> > >> > that
> >> > >> > effect.
> >> > >> > I've deleted Installer 3.1v2 while in safe mode and reinstalled it
> >> > >> > with
> >> > >> > the
> >> > >> > same results. Can you refresh my memory on how to access this
> >> > >> > particular
> >> > >> > Event Log?
> >> > >> >
> >> > >> > "NewScience" wrote:
> >> > >> >
> >> > >> >> What do you mean through the "Repair Disk" sequence. Do you mean
> >> > >> >> it
> >> > >> >> does
> >> > >> >> and automatic chkdsk?
> >> > >> >> Anything in the Event Viewer log?
> >> > >> >>
> >> > >> >> What happens when you try to uninstall Java in Safe Mode? Can
> >> > >> >> you run
> >> > >> >> Add/Remove in Safe Mode?
> >> > >> >>
> >> > >> >>
> >> > >> >> "Clev" <> wrote in message
> >> > >> >> news:3FF994A0-DE86-4377-87C1-...
> >> > >> >> > When I click on "Control Panel, Add/Remove Programs", the pc
> >> > >> >> > shuts
> >> > >> >> > down
> >> > >> >> > and
> >> > >> >> > reboots through the "Repair Disk" sequence. Needless to say, I
> >> > >> >> > cannot
> >> > >> >> > access
> >> > >> >> > Add/Remove programs. I've worked on this for a week with no
> >> > >> >> > success.
> >> > >> >> > Windows 2000, Service Pack 4. One thing that mistakenly done
> >> > >> >> > is to
> >> > >> >> > download
> >> > >> >> > Java Updates 3.0, 5.0, and 8.0 and cannot uninstall them in
> >> > >> >> > SafeMode.
> >> > >> >> > Anyone
> >> > >> >> > with any ideas about what I've screwed up would be appreciated.
> >> > >> >>
> >> > >> >>
> >> > >> >>
> >> > >>
> >> > >>
> >> > >>
> >> >
> >> >
> >> >
>
>
>