Crashing in explorer.exe module

Not only that, but if it's only a month old, contact Dell since it is still
under warranty.

SC Tom

"Rick Rogers" <> wrote in message
news:...
> Hi,
>
> The BCCode, 0x8E, indicates a driver problem, and the fact that it happens
> when you connect a bluetooth device gives a pretty clear definition of
> where the problem lies. You need to check with the system manufacturer for
> an updated driver set to support the hardware as a first step.
>
> --
> Best of Luck,
>
> Rick Rogers, aka "Nutcase" - Microsoft MVP
> http://mvp.support.microsoft.com/
> Windows help - www.rickrogers.org
> Vote for my shoe: http://rick-mvp.blogspot.com
>
> "SacredAge" <> wrote in message
> news:7B897847-F5C0-4CB4-B7E3-...
>>i really need help. new dell inspiron 15, fully upgraded, month old. now
>>blue
>> screen crashdumps and no soloution. i can diconnect bluetooth and restart
>> and
>> it'll log in normally with stlog.dll warnings and system rstore
>> option(which
>> don't work at all) it only seem to want to blue screen crashpdump when i
>> turn
>> on bluetooth. usable in safe mode with networking but not normally. i
>> need
>> sound and certain pages for school.. here is what it tells me
>>
>> Problem signature:
>> Problem Event Name: BlueScreen
>> OS Version: 6.0.6001.2.1.0.768.3
>> Locale ID: 4105
>>
>> Additional information about the problem:
>> BCCode: 1000008e
>> BCP1: C0000005
>> BCP2: 8FE08E45
>> BCP3: ABAE1FE0
>> BCP4: 00000000
>> OS Version: 6_0_6001
>> Service Pack: 1_0
>> Product: 768_1
>>
>> Files that help describe the problem:
>> C:\Windows\Minidump\Mini073009-09.dmp
>> C:\Windows\Temp\WER-48609-0.sysdata.xml
>> C:\Windows\Temp\WER11FA.tmp.version.txt
>>
>> Read our privacy statement:
>> http://go.microsoft.com/fwlink/?link...3&clcid=0x0409
>>
>> Please email me or call.. 613-541-1086 justin
>

"Rick Rogers" wrote:

> Hi,
>
> Click start and type "internet explorer". One of the menu entries will be
> (no addons), select this and see if the problems still occur.
>
> If they do not, and I suspect they won't, you will need to begin
> disabling/uninstalling addons that are loading with internet explorer. This
> is done under internet options/programs tab/manage addons.
>
> You should try to avoid tagging onto older posts with new problems, as yours
> may go unseen and unanswered buried pages deep.
>
> --
> Best of Luck,
>
> Rick Rogers, aka "Nutcase" - Microsoft MVP
> http://mvp.support.microsoft.com/
> Windows help - www.rickrogers.org
> My thoughts http://rick-mvp.blogspot.com
>
> "mgb78" <> wrote in message
> news:42FCFB01-3F2A-456D-A127-...
> >
> > I have a new laptop I bought one week ago and get the same kind of stuff
> > when I try to download anything...I uninstalled the anti-virus software,
> > turned off
> > windows firewall to try to dowload and nothing works...I get:
> >
> > Problem signature:
> > Problem Event Name: APPCRASH
> > Application Name: iexplore.exe
> > Application Version: 7.0.6001.18000
> > Application Timestamp: 47918f11
> > Fault Module Name: StackHash_fd00
> > Fault Module Version: 0.0.0.0
> > Fault Module Timestamp: 00000000
> > Exception Code: c0000005
> > Exception Offset: 035e0fb1
> > OS Version: 6.0.6001.2.1.0.768.3
> > Locale ID: 1033
> > Additional Information 1: fd00
> > Additional Information 2: ea6f5fe8924aaa756324d57f87834160
> > Additional Information 3: fd00
> > Additional Information 4: ea6f5fe8924aaa756324d57f87834160
> >
> > Read our privacy statement:
> > http://go.microsoft.com/fwlink/?link...3&clcid=0x0409
> >
> >
>
>

The solution worked. I disabled 'Search Helper' under the Microsoft
Corporation group Add-ons. Many thanks.

"Rick Rogers" wrote:

> Hi,
>
> Click start and type "internet explorer". One of the menu entries will be
> (no addons), select this and see if the problems still occur.
>
> If they do not, and I suspect they won't, you will need to begin
> disabling/uninstalling addons that are loading with internet explorer. This
> is done under internet options/programs tab/manage addons.
>
> You should try to avoid tagging onto older posts with new problems, as yours
> may go unseen and unanswered buried pages deep.
>
> --
> Best of Luck,
>
> Rick Rogers, aka "Nutcase" - Microsoft MVP
> http://mvp.support.microsoft.com/
> Windows help - www.rickrogers.org
> My thoughts http://rick-mvp.blogspot.com
>
> "mgb78" <> wrote in message
> news:42FCFB01-3F2A-456D-A127-...
> >
> > I have a new laptop I bought one week ago and get the same kind of stuff
> > when I try to download anything...I uninstalled the anti-virus software,
> > turned off
> > windows firewall to try to dowload and nothing works...I get:
> >
> > Problem signature:
> > Problem Event Name: APPCRASH
> > Application Name: iexplore.exe
> > Application Version: 7.0.6001.18000
> > Application Timestamp: 47918f11
> > Fault Module Name: StackHash_fd00
> > Fault Module Version: 0.0.0.0
> > Fault Module Timestamp: 00000000
> > Exception Code: c0000005
> > Exception Offset: 035e0fb1
> > OS Version: 6.0.6001.2.1.0.768.3
> > Locale ID: 1033
> > Additional Information 1: fd00
> > Additional Information 2: ea6f5fe8924aaa756324d57f87834160
> > Additional Information 3: fd00
> > Additional Information 4: ea6f5fe8924aaa756324d57f87834160
> >
> > Read our privacy statement:
> > http://go.microsoft.com/fwlink/?link...3&clcid=0x0409
> >
> >
>
>