Critcal Updates Fail

I have a client who is having issues with her Windows XP Pro client terminal.
I've gone onsite and started to do the windows Critical Updates. It shows
that there are 32 available - when I procede to download them it goes through
the list (1 of 32, 2 of 32 etc.) and after each it says "...failed!" When
they have all 'completed' and failed it gives a window that says "you're
computer had been updated successfuly" or something to that sort.

When I go back to download the updates again, the same 32 are there. Has
this issue been seen before? Are there any known fixes?

And what does the WindowsUpdate.log show ?

How to read the Windowsupdate.log file
http://support.microsoft.com/kb/902093

What do the individual KBxxxxxx.log installation logs show ?
No offense, but if this is your client, it would *behoove* you to know
where relevant logs involved with doing Windows Update are located.
All of the above logs can be found in %windir%

Have you checked the Event Viewer for MsiInstaller errors (Application
log) ?
Are there errors in the System.log that relate to the Windows Update Agent ?


MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============


Dan wrote:

> I have a client who is having issues with her Windows XP Pro client terminal.
> I've gone onsite and started to do the windows Critical Updates. It shows
> that there are 32 available - when I procede to download them it goes through
> the list (1 of 32, 2 of 32 etc.) and after each it says "...failed!" When
> they have all 'completed' and failed it gives a window that says "you're
> computer had been updated successfuly" or something to that sort.
>
> When I go back to download the updates again, the same 32 are there. Has
> this issue been seen before? Are there any known fixes?

> My system was a fresh install and updates went fine until SP2 install, after that
> nothing updates, and nobody has found a solution.

Error code 0x80070005 usually means there's a Permissions issue.
Are you 100% certain that the installation of SP2 caused this ?
IF so, can you prove it ? If you can, I'd certainly be willing to
forward the info and your proof along to MS.

FWIW the amount of posts seen here represent only 1% to 3% of all the
systems that utilized Microsoft's updating systems. No one posts here if
the updates install correctly, which they do for the VAST majority.

For the 0x80070005 error I'd suggest that you run FileMon to monitor
which file/folder is causing Access to be Denied:
http://www.microsoft.com/technet/sys...k/Filemon.mspx

Frankly, I'm surprised that there is no Access Denied errors in either
the KBxxxxxx.logs or the WindowsUpdate.log. They are located in the
WINDOWS directory (folder), BTW.


MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============



Roger wrote:

> Same here, I am up to 61 critical updated, all of them fail, I keep getting a
> 0x80070005 error code, I have looked through a lot of posts, not one of them
> was any help, I have the logs, but they have been no help. With the hundreds
> if not more people with this problem haven't alerted MS that something is
> wrong with their auto-updated, then they need to get a clue. My system was
> a fresh install and updates went fine until SP2 install, after that nothing
> updates, and nobody has found a solution.
>
> "Dan" wrote:
>
>
>>I have a client who is having issues with her Windows XP Pro client terminal.
>> I've gone onsite and started to do the windows Critical Updates. It shows
>>that there are 32 available - when I procede to download them it goes through
>>the list (1 of 32, 2 of 32 etc.) and after each it says "...failed!" When
>>they have all 'completed' and failed it gives a window that says "you're
>>computer had been updated successfuly" or something to that sort.
>>
>>When I go back to download the updates again, the same 32 are there. Has
>>this issue been seen before? Are there any known fixes?

Roger,

You're mowst welcome. You said >> The manual method works fine

Not quite sure what that meant until I saw that KB927978 appears to have
installed correctly. This line from the WU.log shows

>> Local path
>> C:\CD_Image\WU\Software\en\com_microsoft.windowsxp \x86WinXP\com_microsoft.MSXML4_SP2_927978\msxml4-KB927978-enu.exe

that it was installed by you from the Windows Catalog site, since that's
the log file for it.

Post a recent section of the WindowsUpdate.log (note - there's no space
after Windows also located in %windir% so we can see it, please.

The Permissions issue is more likely related to a Registry key/subkey
than to a folder.
If that's the case, then suggest you check the setupapi.log also found
in %windir%. Perhaps we can locate an Access Denied error generated when
SP2 failed to install at first attempt.


MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============



Roger wrote:

> I wouldn't say SP2 caused the problem, just that it all updates seemed to
> stop after the install. I had to do a clean install on Dec. 21st, and most
> of the updates went fine, the last update that was succesful is shown in the
> following last few lines of WindoesUpdate.log, it shows KB927978 was the last
> module installed,
>
> 2006-12-21 13:29:26 17:29:26 Success IUENGINE Starting
> 2006-12-21 13:29:27 17:29:27 Success IUENGINE Determining machine
> configuration
> 2006-12-21 13:29:27 17:29:27 Success IUENGINE Determining machine
> configuration
> 2006-12-21 13:30:21 17:30:21 Success IUENGINE Asynchronous
> Download started
> 2006-12-21 13:30:21 17:30:21 Success IUENGINE Download
> destination root folder is: C:\CD_Image\WU
> 2006-12-21 13:30:57 17:30:57 Success IUENGINE Downloaded file
> http://download.windowsupdate.com/ms...a9b0ac3058.exe
> 2006-12-21 13:30:57 17:30:57 Success IUENGINE Local path
> C:\CD_Image\WU\Software\en\com_microsoft.windowsxp \x86WinXP\com_microsoft.MSXML4_SP2_927978\msxml4-KB927978-enu.exe
> 2006-12-21 13:30:57 17:30:57 Success IUENGINE See iuhist.xml for
> details: Download finished
> 2006-12-21 13:34:17 17:34:17 Success IUENGINE Shutting down
> 2006-12-21 13:34:18 17:34:18 Success IUCTL Shutting down
>
> Looking back on the microsoft update site, "Review your update history" it
> shows the updater started having problems after installing KB828741, the next
> update KB824151 failed, after that the SP2 installed failed, and had to be
> installed manually (Which did appear to work), after that, nothing.....
>
> Using filemon, I get the following error events:
> 7:28:11 AM iexplore.exe:2600 IRP_MJ_CREATE
> C:\WINDOWS\SoftwareDistribution NAME COLLISION Options: Create Directory
> Access: All
> 7:28:11
> AM iexplore.exe:2600 FASTIO_QUERY_OPEN C:\WINDOWS\SoftwareDistribution\autest.cab NOT FOUND Attributes: Error
> 7:29:50
> AM update.exe:3548 FASTIO_QUERY_OPEN C:\WINDOWS\SoftwareDistribution\Download\S-1-5-18\a2fc1df10878dec7b6c3cc2afb28c966\update\rsaenh. dll NOT
> FOUND Attributes: Error
>
> Everything else was successful (let me know if you need more.
>
> I do not have any encryption turned on, (never used it). I have full
> administrator rights. I know that the code is a access rights issue
>
> The manual method works fine. I checked the rights to all directories, and I
> have full rights.
>
> I have tried for quite a while to get this fixed, and watched this and other
> forums silently, but so far what has worked for others, (mostly by with help)
> has not worked for my case. Thanks for the interest.
>
> R
>
> "MowGreen [MVP]" wrote:
>
>
>>>My system was a fresh install and updates went fine until SP2 install, after that
>>>nothing updates, and nobody has found a solution.
>>
>>Error code 0x80070005 usually means there's a Permissions issue.
>>Are you 100% certain that the installation of SP2 caused this ?
>>IF so, can you prove it ? If you can, I'd certainly be willing to
>>forward the info and your proof along to MS.
>>
>>FWIW the amount of posts seen here represent only 1% to 3% of all the
>>systems that utilized Microsoft's updating systems. No one posts here if
>>the updates install correctly, which they do for the VAST majority.
>>
>>For the 0x80070005 error I'd suggest that you run FileMon to monitor
>>which file/folder is causing Access to be Denied:
>>http://www.microsoft.com/technet/sys...k/Filemon.mspx
>>
>>Frankly, I'm surprised that there is no Access Denied errors in either
>>the KBxxxxxx.logs or the WindowsUpdate.log. They are located in the
>>WINDOWS directory (folder), BTW.
>>
>>
>>MowGreen [MVP 2003-2007]
>>===============
>> *-343-* FDNY
>>Never Forgotten
>>===============
>>
>>
>>
>>Roger wrote:
>>
>>
>>>Same here, I am up to 61 critical updated, all of them fail, I keep getting a
>>>0x80070005 error code, I have looked through a lot of posts, not one of them
>>>was any help, I have the logs, but they have been no help. With the hundreds
>>>if not more people with this problem haven't alerted MS that something is
>>>wrong with their auto-updated, then they need to get a clue. My system was
>>>a fresh install and updates went fine until SP2 install, after that nothing
>>>updates, and nobody has found a solution.
>>>
>>>"Dan" wrote:
>>>
>>>
>>>
>>>>I have a client who is having issues with her Windows XP Pro client terminal.
>>>>I've gone onsite and started to do the windows Critical Updates. It shows
>>>>that there are 32 available - when I procede to download them it goes through
>>>>the list (1 of 32, 2 of 32 etc.) and after each it says "...failed!" When
>>>>they have all 'completed' and failed it gives a window that says "you're
>>>>computer had been updated successfuly" or something to that sort.
>>>>
>>>>When I go back to download the updates again, the same 32 are there. Has
>>>>this issue been seen before? Are there any known fixes?
>>

I attempted to perform an update jsut now so I could make sure the data at
the end of the log is relevent:
2007-01-07 17:11:28 1052 560 DnldMgr *************
2007-01-07 17:11:28 1052 560 DnldMgr ** START ** DnldMgr: Downloading
updates [CallerId = MicrosoftUpdate]
2007-01-07 17:11:28 1052 560 DnldMgr *********
2007-01-07 17:11:28 1052 560 DnldMgr * Priority = 3, ServiceId =
{7971F918-A847-4430-9279-4A52D1EFE18D}
2007-01-07 17:11:28 1052 560 DnldMgr * Updates to download = 1
2007-01-07 17:11:28 1052 560 Agent * Title = Security Update for Windows
XP (KB896423)
2007-01-07 17:11:28 1052 560 Agent * UpdateId =
{70E702CB-5D44-494D-8594-476AC774CD51}.100
2007-01-07 17:11:28 1052 560 Agent * Bundles 1 updates:
2007-01-07 17:11:28 1052 560 Agent *
{0A79D448-3156-48F6-AA22-A3C14258A956}.100
2007-01-07 17:11:28 3620 d78 DtaStor Update service properties: service
registered with AU is {7971F918-A847-4430-9279-4A52D1EFE18D}
2007-01-07 17:11:28 1052 560 DnldMgr *********** DnldMgr: New download job
[UpdateId = {0A79D448-3156-48F6-AA22-A3C14258A956}.100] ***********
2007-01-07 17:11:28 1052 560 DnldMgr * Queueing update for download
handler request generation.
2007-01-07 17:11:28 1052 560 DnldMgr Generating download request for update
{0A79D448-3156-48F6-AA22-A3C14258A956}.100
2007-01-07 17:11:29 1052 560 Handler Windows Patch download for UpdateId =
{0A79D448-3156-48F6-AA22-A3C14258A956}: selected action is download express
(delta).
2007-01-07 17:11:30 1052 560 Handler Updateci:
WinSEUpdateHandler::_Inventory: Installer returned 0x5 (5)
2007-01-07 17:11:30 1052 560 Handler FATAL: UH: 0x80070005: Inventory failed
2007-01-07 17:11:30 1052 560 Handler FATAL: UH: 0x80070005:
GetNextRequiredFiles failed
2007-01-07 17:11:30 1052 560 Handler FATAL: UH: 0x80070005:
GetRequiredFilesForSandboxState failed
2007-01-07 17:11:30 1052 560 DnldMgr FATAL:
DM:CAgentDownloadManager::GenerateAllDownloadReque sts:
GenerateDownloadRequest failed with 0x80070005.
2007-01-07 17:11:30 1052 560 DnldMgr Error 0x80070005 occurred while
downloading update; notifying dependent calls.
2007-01-07 17:11:30 3620 d78 DtaStor Update service properties: service
registered with AU is {7971F918-A847-4430-9279-4A52D1EFE18D}
2007-01-07 17:11:30 1052 560 Agent *********
2007-01-07 17:11:30 1052 560 Agent ** END ** Agent: Downloading updates
[CallerId = MicrosoftUpdate]
2007-01-07 17:11:30 1052 560 Agent *************
2007-01-07 17:11:30 1516 d68 COMAPI >>-- RESUMED -- COMAPI: Download
[ClientId = MicrosoftUpdate]
2007-01-07 17:11:30 1516 d68 COMAPI - Download call complete (succeeded =
0, succeeded with errors = 0, failed = 1, unaccounted = 0)
2007-01-07 17:11:30 1516 d68 COMAPI - WARNING: Exit code = 0x00000000;
Call error code = 0x80240022
2007-01-07 17:11:30 1516 d68 COMAPI ---------
2007-01-07 17:11:30 1516 d68 COMAPI -- END -- COMAPI: Download [ClientId
= MicrosoftUpdate]
2007-01-07 17:11:30 1516 d68 COMAPI -------------
2007-01-07 17:11:35 1052 560 Report REPORT EVENT:
{BBD3A2FA-85F4-45AA-8DB3-20846CA0D49E} 2007-01-07
17:11:30-0400 1 161 101 {70E702CB-5D44-494D-8594-476AC774CD51} 100 80070005 MicrosoftUpdate Failure Content Download Error: Download failed.
-------------------------------------------------------------------------
I have looked a the setupapi.log file and could not find any access denied
events.
I have also run regmon and recorded considerable activity (3000+ lines)
during the update process prior to the "failed" event, is there anything
there in particular to look for, there are a lot of "NOT FOUND" results for
"OpenKey" requests. Is there a certain key directory I should be looking at
or filtering for?

Thanks for all the help

Roger
"MowGreen [MVP]" wrote:

> Roger,
>
> You're mowst welcome. You said >> The manual method works fine
>
> Not quite sure what that meant until I saw that KB927978 appears to have
> installed correctly. This line from the WU.log shows
>
> >> Local path
> >> C:\CD_Image\WU\Software\en\com_microsoft.windowsxp \x86WinXP\com_microsoft.MSXML4_SP2_927978\msxml4-KB927978-enu.exe
>
> that it was installed by you from the Windows Catalog site, since that's
> the log file for it.
>
> Post a recent section of the WindowsUpdate.log (note - there's no space
> after Windows also located in %windir% so we can see it, please.
>
> The Permissions issue is more likely related to a Registry key/subkey
> than to a folder.
> If that's the case, then suggest you check the setupapi.log also found
> in %windir%. Perhaps we can locate an Access Denied error generated when
> SP2 failed to install at first attempt.
>
>
> MowGreen [MVP 2003-2007]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>

"Roger" <> wrote in message
news:F14621DB-62A3-4E03-8553-
....
> I have also run regmon and recorded considerable activity (3000+ lines)
> during the update process prior to the "failed" event, is there anything
> there in particular to look for, there are a lot of "NOT FOUND" results for
> "OpenKey" requests. Is there a certain key directory I should be looking at
> or filtering for?


Try using ProcMon instead of just RegMon. That will let you integrate
a FileMon trace with a RegMon trace. Then what you can do is find
the write event of the log records that you are interested in seeing more
detail for and it presumably will appear just before that in the trace.

You have to infer which write event matches which log record of course
but that is surprisingly easy by going by the line length and the write length.
E.g. I use Notepad's Status bar to show me the length of the line I'm
interested in and then find a write record which is 1 bigger than that which
has a context similar to the log record, e.g. timestamp approximately the
same, preceding and succeeding write events match the preceding and
following lines in the log by size too. Etc.

E.g. I think it would be interesting to see what all was happening before
this record was written.


> 2007-01-07 17:11:30 1052 560 Handler Updateci:
> WinSEUpdateHandler::_Inventory: Installer returned 0x5 (5)
> 2007-01-07 17:11:30 1052 560 Handler FATAL: UH: 0x80070005: Inventory failed
> 2007-01-07 17:11:30 1052 560 Handler FATAL: UH: 0x80070005:
> GetNextRequiredFiles failed
> 2007-01-07 17:11:30 1052 560 Handler FATAL: UH: 0x80070005:
> GetRequiredFilesForSandboxState failed
> 2007-01-07 17:11:30 1052 560 DnldMgr FATAL:
> DM:CAgentDownloadManager::GenerateAllDownloadReque sts:
> GenerateDownloadRequest failed with 0x80070005.
> 2007-01-07 17:11:30 1052 560 DnldMgr Error 0x80070005 occurred while
> downloading update; notifying dependent calls.


Good luck

Robert Aldwinckle
---

To fix the 5 MS 2000 PCs I had to alter the permissions on dcomcnfg section pertaing to "my computer" rights.. Making sure system, interactive and adminsitrator were all given permission to launch. That fixed the problem, -- but dosen't tell me what caused it to begin with.

Then my laptop, that I had not updated (or used for awhile), an XP profesional with sp2 that had updated fine before, did the same thing to me this weekend.

Only comon thing between the 2000 and XP machines, automatic updates was disabled for awhile and I hadn't manually patched the units for awhile. Other 2000 PCs that I had patched over the past couple of months on the same network -- work perfectly fine.

Now isn't that interesting.

EggHeadCafe.com - .NET Developer Portal of Choice
http://www.eggheadcafe.com

I have had the same 3 updates fail 8 times today and 8 times yesterday. I am
running Windows Vista 64 bit.

"Dan" wrote:

> I have a client who is having issues with her Windows XP Pro client terminal.
> I've gone onsite and started to do the windows Critical Updates. It shows
> that there are 32 available - when I procede to download them it goes through
> the list (1 of 32, 2 of 32 etc.) and after each it says "...failed!" When
> they have all 'completed' and failed it gives a window that says "you're
> computer had been updated successfuly" or something to that sort.
>
> When I go back to download the updates again, the same 32 are there. Has
> this issue been seen before? Are there any known fixes?

Dan wrote:
> I have a client who is having issues with her Windows XP Pro
> client terminal. I've gone onsite and started to do the windows
> Critical Updates. It shows that there are 32 available - when I
> procede to download them it goes through the list (1 of 32, 2 of
> 32 etc.) and after each it says "...failed!" When they have all
> 'completed' and failed it gives a window that says "you're
> computer had been updated successfuly" or something to that sort.
>
> When I go back to download the updates again, the same 32 are
> there. Has this issue been seen before? Are there any known
> fixes?

moaninliza wrote:
> I have had the same 3 updates fail 8 times today and 8 times
> yesterday. I am running Windows Vista 64 bit.

Unsure ...
- How your response is related to the original post.
- What the 'same 3 updates' are specifically (bet you do...)
- Windows Vista ______ 64-bit with Service Pack __
- What you have done to try and remdy the situation

Help others help you... Provide a little detail.

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

http://support.microsoft.com/kb/313222

Describes how to or will reset permissions to what they should be on system
folders. I ran into god awful permission issues with winders updates and this
was a fix for me. Worth a go.

Also, run a command prompt as admin and

sfc /scannow

Might reveal a bit more.

"Shena wrote:

> Dan wrote:
> > I have a client who is having issues with her Windows XP Pro
> > client terminal. I've gone onsite and started to do the windows
> > Critical Updates. It shows that there are 32 available - when I
> > procede to download them it goes through the list (1 of 32, 2 of
> > 32 etc.) and after each it says "...failed!" When they have all
> > 'completed' and failed it gives a window that says "you're
> > computer had been updated successfuly" or something to that sort.
> >
> > When I go back to download the updates again, the same 32 are
> > there. Has this issue been seen before? Are there any known
> > fixes?
>
> moaninliza wrote:
> > I have had the same 3 updates fail 8 times today and 8 times
> > yesterday. I am running Windows Vista 64 bit.
>
> Unsure ...
> - How your response is related to the original post.
> - What the 'same 3 updates' are specifically (bet you do...)
> - Windows Vista ______ 64-bit with Service Pack __
> - What you have done to try and remdy the situation
>
> Help others help you... Provide a little detail.
>
> --
> Shenan Stanley
> MS-MVP
> --
> How To Ask Questions The Smart Way
> http://www.catb.org/~esr/faqs/smart-questions.html
>
>
> .
>