Critical error support Code:86000209

I got a new code this time. Can anyone enlighten me on the meaning of this
code?
Win XP / XV6700 running WM5 / ActiveSync 4.1

On Tue, 7 Feb 2006 10:24:18 -0800, John Hung <John
> wrote:

>I got a new code this time. Can anyone enlighten me on the meaning of this
>code?
>Win XP / XV6700 running WM5 / ActiveSync 4.1

When are you getting this error? Are you synchronizing to an Exchange
server or to your local workstation? Have you tried a soft reset?

--
Rob Borek
Microsoft MVP - Mobile Devices
Want *ONE ON ONE* support? http://www.pocketpcone2one.com
Please place all replies into the newsgroup so that others can benefit.

The error code has to do with the sync key of the folder hierarchy. When you
sync a number is exchanged between the device and data end. If you make say
10 changes between 10 different sync's than the device will send 10 back.
What is happening is the device is sending back a number that is way off,
say 4.



At this point there is no way to recover, but to bring down the entire
folder list. Try unselecting mail for sync. Then re-enabling it.



The most common cause of this is resetting the device without adequately
flushing the flash file system's RAM cache.


--
Carl Wolz [MSFT]
This Posting is provided "AS IS" with no warranties, and confers no rights.



"John Hung" <John > wrote in message
news2ED67A0-C4DD-4839-A293-...
>I got a new code this time. Can anyone enlighten me on the meaning of this
> code?
> Win XP / XV6700 running WM5 / ActiveSync 4.1

My situation is somewhat complicated by the fact that I work for Oracle which
uses its own email server. However, I do not believe it is the cause.

I have read some other threads and done everything suggested. I finally
called the support edpartment at Oracle, which does not officially support
ActiveSync, but the rep did help me create a new profile in Outlook.

In the new profile, I started with just File, Favorites, and Email, and it
worked. I then added Task, which also worked. When I add Contact, the same
error came up and I am back to square one.

Just in case anyone is curious, I had the device for 1.5 weeks, and the
first week the device worked fine with all of Outlook. The problem started
when I imported Contacts, Calendar, and Tasks from my former work computer
(through CSV files)

John
"Carl Wolz [MSFT]" wrote:

> The error code has to do with the sync key of the folder hierarchy. When you
> sync a number is exchanged between the device and data end. If you make say
> 10 changes between 10 different sync's than the device will send 10 back.
> What is happening is the device is sending back a number that is way off,
> say 4.
>
>
>
> At this point there is no way to recover, but to bring down the entire
> folder list. Try unselecting mail for sync. Then re-enabling it.
>
>
>
> The most common cause of this is resetting the device without adequately
> flushing the flash file system's RAM cache.
>
>
> --
> Carl Wolz [MSFT]
> This Posting is provided "AS IS" with no warranties, and confers no rights.
>
>
>
> "John Hung" <John > wrote in message
> news2ED67A0-C4DD-4839-A293-...
> >I got a new code this time. Can anyone enlighten me on the meaning of this
> > code?
> > Win XP / XV6700 running WM5 / ActiveSync 4.1
>
>
>

Can you look at the ActiveSync log files to see if an error is being
reported??
They are located in your temp dir. %TEMP%/wces*.log


--
Carl Wolz [MSFT]
This Posting is provided "AS IS" with no warranties, and confers no rights.


"John Hung" <> wrote in message
news:57F1D3B6-475A-4873-91FA-...
> My situation is somewhat complicated by the fact that I work for Oracle
> which
> uses its own email server. However, I do not believe it is the cause.
>
> I have read some other threads and done everything suggested. I finally
> called the support edpartment at Oracle, which does not officially support
> ActiveSync, but the rep did help me create a new profile in Outlook.
>
> In the new profile, I started with just File, Favorites, and Email, and it
> worked. I then added Task, which also worked. When I add Contact, the
> same
> error came up and I am back to square one.
>
> Just in case anyone is curious, I had the device for 1.5 weeks, and the
> first week the device worked fine with all of Outlook. The problem
> started
> when I imported Contacts, Calendar, and Tasks from my former work computer
> (through CSV files)
>
> John
> "Carl Wolz [MSFT]" wrote:
>
>> The error code has to do with the sync key of the folder hierarchy. When
>> you
>> sync a number is exchanged between the device and data end. If you make
>> say
>> 10 changes between 10 different sync's than the device will send 10 back.
>> What is happening is the device is sending back a number that is way off,
>> say 4.
>>
>>
>>
>> At this point there is no way to recover, but to bring down the entire
>> folder list. Try unselecting mail for sync. Then re-enabling it.
>>
>>
>>
>> The most common cause of this is resetting the device without adequately
>> flushing the flash file system's RAM cache.
>>
>>
>> --
>> Carl Wolz [MSFT]
>> This Posting is provided "AS IS" with no warranties, and confers no
>> rights.
>>
>>
>>
>> "John Hung" <John > wrote in message
>> news2ED67A0-C4DD-4839-A293-...
>> >I got a new code this time. Can anyone enlighten me on the meaning of
>> >this
>> > code?
>> > Win XP / XV6700 running WM5 / ActiveSync 4.1
>>
>>
>>

I can see several errors at the point where I tried to add Contact to sync.
Unfortunately I can's understand the messages and what they are referring to.
Should I try to part of the log in the forum or email it to someone?

Thanks for your help,

"Carl Wolz [MSFT]" wrote:

> Can you look at the ActiveSync log files to see if an error is being
> reported??
> They are located in your temp dir. %TEMP%/wces*.log
>
>
> --
> Carl Wolz [MSFT]
> This Posting is provided "AS IS" with no warranties, and confers no rights.
>
>
> "John Hung" <> wrote in message
> news:57F1D3B6-475A-4873-91FA-...
> > My situation is somewhat complicated by the fact that I work for Oracle
> > which
> > uses its own email server. However, I do not believe it is the cause.
> >
> > I have read some other threads and done everything suggested. I finally
> > called the support edpartment at Oracle, which does not officially support
> > ActiveSync, but the rep did help me create a new profile in Outlook.
> >
> > In the new profile, I started with just File, Favorites, and Email, and it
> > worked. I then added Task, which also worked. When I add Contact, the
> > same
> > error came up and I am back to square one.
> >
> > Just in case anyone is curious, I had the device for 1.5 weeks, and the
> > first week the device worked fine with all of Outlook. The problem
> > started
> > when I imported Contacts, Calendar, and Tasks from my former work computer
> > (through CSV files)
> >
> > John
> > "Carl Wolz [MSFT]" wrote:
> >
> >> The error code has to do with the sync key of the folder hierarchy. When
> >> you
> >> sync a number is exchanged between the device and data end. If you make
> >> say
> >> 10 changes between 10 different sync's than the device will send 10 back.
> >> What is happening is the device is sending back a number that is way off,
> >> say 4.
> >>
> >>
> >>
> >> At this point there is no way to recover, but to bring down the entire
> >> folder list. Try unselecting mail for sync. Then re-enabling it.
> >>
> >>
> >>
> >> The most common cause of this is resetting the device without adequately
> >> flushing the flash file system's RAM cache.
> >>
> >>
> >> --
> >> Carl Wolz [MSFT]
> >> This Posting is provided "AS IS" with no warranties, and confers no
> >> rights.
> >>
> >>
> >>
> >> "John Hung" <John > wrote in message
> >> news2ED67A0-C4DD-4839-A293-...
> >> >I got a new code this time. Can anyone enlighten me on the meaning of
> >> >this
> >> > code?
> >> > Win XP / XV6700 running WM5 / ActiveSync 4.1
> >>
> >>
> >>
>
>
>

You can post the part where it is failing. Please remove any
personal/sensitive data from the log.

--
Carl Wolz [MSFT]
This Posting is provided "AS IS" with no warranties, and confers no rights.

"John Hung" <> wrote in message
news:5C1BBCCE-F661-46FC-BB6D-...
>I can see several errors at the point where I tried to add Contact to sync.
> Unfortunately I can's understand the messages and what they are referring
> to.
> Should I try to part of the log in the forum or email it to someone?
>
> Thanks for your help,
>
> "Carl Wolz [MSFT]" wrote:
>
>> Can you look at the ActiveSync log files to see if an error is being
>> reported??
>> They are located in your temp dir. %TEMP%/wces*.log
>>
>>
>> --
>> Carl Wolz [MSFT]
>> This Posting is provided "AS IS" with no warranties, and confers no
>> rights.
>>
>>
>> "John Hung" <> wrote in message
>> news:57F1D3B6-475A-4873-91FA-...
>> > My situation is somewhat complicated by the fact that I work for Oracle
>> > which
>> > uses its own email server. However, I do not believe it is the cause.
>> >
>> > I have read some other threads and done everything suggested. I
>> > finally
>> > called the support edpartment at Oracle, which does not officially
>> > support
>> > ActiveSync, but the rep did help me create a new profile in Outlook.
>> >
>> > In the new profile, I started with just File, Favorites, and Email, and
>> > it
>> > worked. I then added Task, which also worked. When I add Contact, the
>> > same
>> > error came up and I am back to square one.
>> >
>> > Just in case anyone is curious, I had the device for 1.5 weeks, and the
>> > first week the device worked fine with all of Outlook. The problem
>> > started
>> > when I imported Contacts, Calendar, and Tasks from my former work
>> > computer
>> > (through CSV files)
>> >
>> > John
>> > "Carl Wolz [MSFT]" wrote:
>> >
>> >> The error code has to do with the sync key of the folder hierarchy.
>> >> When
>> >> you
>> >> sync a number is exchanged between the device and data end. If you
>> >> make
>> >> say
>> >> 10 changes between 10 different sync's than the device will send 10
>> >> back.
>> >> What is happening is the device is sending back a number that is way
>> >> off,
>> >> say 4.
>> >>
>> >>
>> >>
>> >> At this point there is no way to recover, but to bring down the entire
>> >> folder list. Try unselecting mail for sync. Then re-enabling it.
>> >>
>> >>
>> >>
>> >> The most common cause of this is resetting the device without
>> >> adequately
>> >> flushing the flash file system's RAM cache.
>> >>
>> >>
>> >> --
>> >> Carl Wolz [MSFT]
>> >> This Posting is provided "AS IS" with no warranties, and confers no
>> >> rights.
>> >>
>> >>
>> >>
>> >> "John Hung" <John > wrote in message
>> >> news2ED67A0-C4DD-4839-A293-...
>> >> >I got a new code this time. Can anyone enlighten me on the meaning
>> >> >of
>> >> >this
>> >> > code?
>> >> > Win XP / XV6700 running WM5 / ActiveSync 4.1
>> >>
>> >>
>> >>
>>
>>
>>

Is the info below sufficiently telling?

<?xml version="1.0" encoding="utf-8"?>

<Sync xmlns="AirSync:">

<Collections>

<Collection>


<Class>Contacts</Class>

<SyncKey>0</SyncKey>


<CollectionId>{392C174F-132C-47A7-A905-95EB4EE331FE}</CollectionId>

</Collection>

</Collections>

</Sync>

02/07/2006 14:57:10.080 p(2280) t(944) Mbase ->
CMetaHelper::GetFolderProfileWithTransaction - hr = 0x80070490 -
mhelp.cpp(3027)

02/07/2006 14:57:10.080 p(2280) t(944) TraceToFile -> ERROR in
CChangeTracker::GetFolderProfile : hr = 0x80070490 - ctapi.cpp(1643)

02/07/2006 14:57:10.080 p(2280) t(944) CtApi ->
CChangeTracker::GetFolderProfile - returning 0x80070490 - ctapi.cpp(1650)

02/07/2006 14:59:10.453 p(2280) t(2444) TraceToFile -> ERROR in
CService::HttpExtensionProc : hr = 0x800700aa - Service.cpp(1149)

02/07/2006 14:59:10.453 p(2280) t(2444) SyncEngPerf -> Sync Statistics:
Finished processing request - Service.cpp (1176)

02/07/2006 14:59:42.890 p(2280) t(2444) TraceToFile -> ERROR in
CService::HttpExtensionProc : hr = 0x800700aa - Service.cpp(1149)

02/07/2006 14:59:42.890 p(2280) t(2444) SyncEngPerf -> Sync Statistics:
Finished processing request - Service.cpp (1176)

02/07/2006 14:59:43.971 p(2280) t(944) SyncEngPerf -> Begin Sync Statistics
- Service.cpp(2013)

02/07/2006 14:59:43.971 p(2280) t(944) SyncEngPerf ->
Cmd:SY=13,SM=0,SF=0,SR=0,GA=7,FS=11,FC=0,FD=0,FU=0 ,MI=0,GE=10,MR=0 -
Service.cpp(2026)

02/07/2006 14:59:43.971 p(2280) t(944) SyncEngPerf ->
Syn:CN=1,CL:A=0,C=0,D=0,F=0,SV:A=0,C=0,D=0,S=0 - Service.cpp(2036)

02/07/2006 14:59:43.971 p(2280) t(944) SyncEngPerf ->
Syn:CA=0,CL:A=0,C=0,D=0,F=0,SV:A=0,C=0,D=0,S=0 - Service.cpp(2046)

02/07/2006 14:59:43.971 p(2280) t(944) SyncEngPerf ->
Syn:IN=3,CL:A=0,C=0,D=0,F=0,SV:A=67,C=0,D=1,S=0 - Service.cpp(2056)

02/07/2006 14:59:43.971 p(2280) t(944) SyncEngPerf ->
Syn:TA=9,CL:A=0,C=0,D=0,F=0,SV:A=729,C=0,D=0,S=0 - Service.cpp(2066)

02/07/2006 14:59:43.971 p(2280) t(944) SyncEngPerf -> Syn:FS=3,SS=10,RS=0 -
Service.cpp(2070)

02/07/2006 14:59:43.971 p(2280) t(944) SyncEngPerf ->
Oth:CU=1,TU=44,BR=0,RS=5 - Service.cpp(2075)

02/07/2006 14:59:43.971 p(2280) t(944) SyncEngPerf -> End Sync Statistics -
Service.cpp(2076)

02/07/2006 14:59:43.971 Dump of client message response.

<?xml version="1.0" encoding="utf-8"?>

<Sync xmlns="AirSync:">

<Collections>

<Collection>


<Class>Contacts</Class>


<SyncKey>{392C174F-132C-47A7-A905-95EB4EE331FE}1</SyncKey>


<CollectionId>{392C174F-132C-47A7-A905-95EB4EE331FE}</CollectionId>

<Status>1</Status>

</Collection>

</Collections>

</Sync>

02/07/2006 14:59:43.971 p(2280) t(944) TraceToFile -> ERROR in
CService::_WriteHttpResponse2 : hr = 0x800704cd - Service.cpp(2479)

02/07/2006 14:59:43.971 p(2280) t(944) SyncEngPerf -> Sync Statistics:
Finished processing request - Service.cpp (2273)

02/07/2006 14:59:59.213 p(3428) t(2184) TraceToFile -> ERROR in
CRAPISocket::WaitForDataToRecv : hr = 0x80072745 - rapisock.cpp(413)

02/07/2006 14:59:59.213 p(3428) t(2184) TraceToFile -> ERROR in
CRAPISocket::ReceiveBufferNoDecrypt : hr = 0x80072745 - rapisock.cpp(498)

02/07/2006 14:59:59.213 p(3428) t(2184) TraceToFile -> ERROR in
CRAPISocket::ReceiveBuffer : hr = 0x80072745 - rapisock.cpp(690)

02/07/2006 14:59:59.213 p(3428) t(2184) TraceToFile -> ERROR in
CRAPIPacket::ReadPacket : hr = 0x80072745 - rapiconnection.cpp(620)

02/07/2006 14:59:59.213 p(3428) t(2184) TraceToFile -> ERROR in
CRAPIDevicePrivate::HandlePackets : hr = 0x80072745 - RAPIDevicePriv.cpp(443)

02/07/2006 14:59:59.213 p(3428) t(2184) TraceToFile -> ERROR in
CRAPIDevicePrivate:eviceThread : hr = 0x80072745 - RAPIDevicePriv.cpp(663)

02/07/2006 14:59:59.784 p(2280) t(1148) SyncEng -> Terminate Extension
called - SyncEng will uninitialize - Service.cpp(1030)

02/07/2006 14:59:59.784 p(2280) t(1148) Notif -> CMapiSession::Unregister -
entering - mbase.cpp(2098)

02/07/2006 14:59:59.784 p(2280) t(1148) Notif ->
CMapiSession::Unregister(0x1c43e4c) - m_ulSessionConnectionId = 6988,
m_ulStoreConnectionId = 0 - mbase.cpp(2117)

02/07/2006 14:59:59.784 p(2280) t(1148) Notif -> CMapiSession::Unregister -
returning 0x0 - mbase.cpp(2159)

02/07/2006 15:00:00.866 **************** Logging Stopped ****************

02/07/2006 15:00:01.417 p(2280) t(668) TraceToFile -> ERROR in
CRAPISession::CeRapiUninitInternal : hr = 0x8000ffff - rapisession.cpp(466)

02/07/2006 15:02:40.195 **************** Logging Started ****************

02/07/2006 15:02:40.195 Process C:\Program Files\Microsoft
ActiveSync\WCESMgr.exe p(2280)

02/07/2006 15:02:46.614 p(2280) t(2988) TraceToFile -> ERROR in
CRegSettings::Initialize : hr = 0x80070002 - RegSettings.cpp(91)

02/07/2006 15:02:46.614 p(2280) t(2988) SyncEngPerf -> Sync Statistics:
Starting processing of request - Service.cpp(1155)

02/07/2006 15:02:46.614 Dump of client message request.

Parameters:
[User=DEFAULT&DeviceId=F9ED0B3303AF791B192CC527C791 B682&DeviceType=PocketPC&Cmd=FolderSync].

Email: [].

Protocol Version [3].




"Carl Wolz [MSFT]" wrote:

> You can post the part where it is failing. Please remove any
> personal/sensitive data from the log.
>
> --
> Carl Wolz [MSFT]
> This Posting is provided "AS IS" with no warranties, and confers no rights.
>
> "John Hung" <> wrote in message
> news:5C1BBCCE-F661-46FC-BB6D-...
> >I can see several errors at the point where I tried to add Contact to sync.
> > Unfortunately I can's understand the messages and what they are referring
> > to.
> > Should I try to part of the log in the forum or email it to someone?
> >
> > Thanks for your help,
> >
> > "Carl Wolz [MSFT]" wrote:
> >
> >> Can you look at the ActiveSync log files to see if an error is being
> >> reported??
> >> They are located in your temp dir. %TEMP%/wces*.log
> >>
> >>
> >> --
> >> Carl Wolz [MSFT]
> >> This Posting is provided "AS IS" with no warranties, and confers no
> >> rights.
> >>
> >>
> >> "John Hung" <> wrote in message
> >> news:57F1D3B6-475A-4873-91FA-...
> >> > My situation is somewhat complicated by the fact that I work for Oracle
> >> > which
> >> > uses its own email server. However, I do not believe it is the cause.
> >> >
> >> > I have read some other threads and done everything suggested. I
> >> > finally
> >> > called the support edpartment at Oracle, which does not officially
> >> > support
> >> > ActiveSync, but the rep did help me create a new profile in Outlook.
> >> >
> >> > In the new profile, I started with just File, Favorites, and Email, and
> >> > it
> >> > worked. I then added Task, which also worked. When I add Contact, the
> >> > same
> >> > error came up and I am back to square one.
> >> >
> >> > Just in case anyone is curious, I had the device for 1.5 weeks, and the
> >> > first week the device worked fine with all of Outlook. The problem
> >> > started
> >> > when I imported Contacts, Calendar, and Tasks from my former work
> >> > computer
> >> > (through CSV files)
> >> >
> >> > John
> >> > "Carl Wolz [MSFT]" wrote:
> >> >
> >> >> The error code has to do with the sync key of the folder hierarchy.
> >> >> When
> >> >> you
> >> >> sync a number is exchanged between the device and data end. If you
> >> >> make
> >> >> say
> >> >> 10 changes between 10 different sync's than the device will send 10
> >> >> back.
> >> >> What is happening is the device is sending back a number that is way
> >> >> off,
> >> >> say 4.
> >> >>
> >> >>
> >> >>
> >> >> At this point there is no way to recover, but to bring down the entire
> >> >> folder list. Try unselecting mail for sync. Then re-enabling it.
> >> >>
> >> >>
> >> >>
> >> >> The most common cause of this is resetting the device without
> >> >> adequately
> >> >> flushing the flash file system's RAM cache.
> >> >>
> >> >>
> >> >> --
> >> >> Carl Wolz [MSFT]
> >> >> This Posting is provided "AS IS" with no warranties, and confers no
> >> >> rights.
> >> >>
> >> >>
> >> >>
> >> >> "John Hung" <John > wrote in message
> >> >> news2ED67A0-C4DD-4839-A293-...
> >> >> >I got a new code this time. Can anyone enlighten me on the meaning
> >> >> >of
> >> >> >this
> >> >> > code?
> >> >> > Win XP / XV6700 running WM5 / ActiveSync 4.1
> >> >>
> >> >>
> >> >>
> >>
> >>
> >>
>
>
>

Ok, the issue is the RPC calls to the server from Outlook is taking a long
time. How many contacts are there to sync?

--
Carl Wolz [MSFT]
This Posting is provided "AS IS" with no warranties, and confers no rights.


"John Hung" <> wrote in message
news:C8C67B6D-8600-4F00-889C-...
> Is the info below sufficiently telling?
>
> <?xml version="1.0" encoding="utf-8"?>
>
> <Sync xmlns="AirSync:">
>
> <Collections>
>
> <Collection>
>
>
> <Class>Contacts</Class>
>
>
> <SyncKey>0</SyncKey>
>
>
> <CollectionId>{392C174F-132C-47A7-A905-95EB4EE331FE}</CollectionId>
>
> </Collection>
>
> </Collections>
>
> </Sync>
>
> 02/07/2006 14:57:10.080 p(2280) t(944) Mbase ->
> CMetaHelper::GetFolderProfileWithTransaction - hr = 0x80070490 -
> mhelp.cpp(3027)
>
> 02/07/2006 14:57:10.080 p(2280) t(944) TraceToFile -> ERROR in
> CChangeTracker::GetFolderProfile : hr = 0x80070490 - ctapi.cpp(1643)
>
> 02/07/2006 14:57:10.080 p(2280) t(944) CtApi ->
> CChangeTracker::GetFolderProfile - returning 0x80070490 - ctapi.cpp(1650)
>
> 02/07/2006 14:59:10.453 p(2280) t(2444) TraceToFile -> ERROR in
> CService::HttpExtensionProc : hr = 0x800700aa - Service.cpp(1149)
>
> 02/07/2006 14:59:10.453 p(2280) t(2444) SyncEngPerf -> Sync Statistics:
> Finished processing request - Service.cpp (1176)
>
> 02/07/2006 14:59:42.890 p(2280) t(2444) TraceToFile -> ERROR in
> CService::HttpExtensionProc : hr = 0x800700aa - Service.cpp(1149)
>
> 02/07/2006 14:59:42.890 p(2280) t(2444) SyncEngPerf -> Sync Statistics:
> Finished processing request - Service.cpp (1176)
>
> 02/07/2006 14:59:43.971 p(2280) t(944) SyncEngPerf -> Begin Sync
> Statistics
> - Service.cpp(2013)
>
> 02/07/2006 14:59:43.971 p(2280) t(944) SyncEngPerf ->
> Cmd:SY=13,SM=0,SF=0,SR=0,GA=7,FS=11,FC=0,FD=0,FU=0 ,MI=0,GE=10,MR=0 -
> Service.cpp(2026)
>
> 02/07/2006 14:59:43.971 p(2280) t(944) SyncEngPerf ->
> Syn:CN=1,CL:A=0,C=0,D=0,F=0,SV:A=0,C=0,D=0,S=0 - Service.cpp(2036)
>
> 02/07/2006 14:59:43.971 p(2280) t(944) SyncEngPerf ->
> Syn:CA=0,CL:A=0,C=0,D=0,F=0,SV:A=0,C=0,D=0,S=0 - Service.cpp(2046)
>
> 02/07/2006 14:59:43.971 p(2280) t(944) SyncEngPerf ->
> Syn:IN=3,CL:A=0,C=0,D=0,F=0,SV:A=67,C=0,D=1,S=0 - Service.cpp(2056)
>
> 02/07/2006 14:59:43.971 p(2280) t(944) SyncEngPerf ->
> Syn:TA=9,CL:A=0,C=0,D=0,F=0,SV:A=729,C=0,D=0,S=0 - Service.cpp(2066)
>
> 02/07/2006 14:59:43.971 p(2280) t(944) SyncEngPerf ->
> Syn:FS=3,SS=10,RS=0 -
> Service.cpp(2070)
>
> 02/07/2006 14:59:43.971 p(2280) t(944) SyncEngPerf ->
> Oth:CU=1,TU=44,BR=0,RS=5 - Service.cpp(2075)
>
> 02/07/2006 14:59:43.971 p(2280) t(944) SyncEngPerf -> End Sync
> Statistics -
> Service.cpp(2076)
>
> 02/07/2006 14:59:43.971 Dump of client message response.
>
> <?xml version="1.0" encoding="utf-8"?>
>
> <Sync xmlns="AirSync:">
>
> <Collections>
>
> <Collection>
>
>
> <Class>Contacts</Class>
>
>
> <SyncKey>{392C174F-132C-47A7-A905-95EB4EE331FE}1</SyncKey>
>
>
> <CollectionId>{392C174F-132C-47A7-A905-95EB4EE331FE}</CollectionId>
>
> <Status>1</Status>
>
> </Collection>
>
> </Collections>
>
> </Sync>
>
> 02/07/2006 14:59:43.971 p(2280) t(944) TraceToFile -> ERROR in
> CService::_WriteHttpResponse2 : hr = 0x800704cd - Service.cpp(2479)
>
> 02/07/2006 14:59:43.971 p(2280) t(944) SyncEngPerf -> Sync Statistics:
> Finished processing request - Service.cpp (2273)
>
> 02/07/2006 14:59:59.213 p(3428) t(2184) TraceToFile -> ERROR in
> CRAPISocket::WaitForDataToRecv : hr = 0x80072745 - rapisock.cpp(413)
>
> 02/07/2006 14:59:59.213 p(3428) t(2184) TraceToFile -> ERROR in
> CRAPISocket::ReceiveBufferNoDecrypt : hr = 0x80072745 - rapisock.cpp(498)
>
> 02/07/2006 14:59:59.213 p(3428) t(2184) TraceToFile -> ERROR in
> CRAPISocket::ReceiveBuffer : hr = 0x80072745 - rapisock.cpp(690)
>
> 02/07/2006 14:59:59.213 p(3428) t(2184) TraceToFile -> ERROR in
> CRAPIPacket::ReadPacket : hr = 0x80072745 - rapiconnection.cpp(620)
>
> 02/07/2006 14:59:59.213 p(3428) t(2184) TraceToFile -> ERROR in
> CRAPIDevicePrivate::HandlePackets : hr = 0x80072745 -
> RAPIDevicePriv.cpp(443)
>
> 02/07/2006 14:59:59.213 p(3428) t(2184) TraceToFile -> ERROR in
> CRAPIDevicePrivate:eviceThread : hr = 0x80072745 -
> RAPIDevicePriv.cpp(663)
>
> 02/07/2006 14:59:59.784 p(2280) t(1148) SyncEng -> Terminate Extension
> called - SyncEng will uninitialize - Service.cpp(1030)
>
> 02/07/2006 14:59:59.784 p(2280) t(1148) Notif ->
> CMapiSession::Unregister -
> entering - mbase.cpp(2098)
>
> 02/07/2006 14:59:59.784 p(2280) t(1148) Notif ->
> CMapiSession::Unregister(0x1c43e4c) - m_ulSessionConnectionId = 6988,
> m_ulStoreConnectionId = 0 - mbase.cpp(2117)
>
> 02/07/2006 14:59:59.784 p(2280) t(1148) Notif ->
> CMapiSession::Unregister -
> returning 0x0 - mbase.cpp(2159)
>
> 02/07/2006 15:00:00.866 **************** Logging Stopped ****************
>
> 02/07/2006 15:00:01.417 p(2280) t(668) TraceToFile -> ERROR in
> CRAPISession::CeRapiUninitInternal : hr = 0x8000ffff -
> rapisession.cpp(466)
>
> 02/07/2006 15:02:40.195 **************** Logging Started ****************
>
> 02/07/2006 15:02:40.195 Process C:\Program Files\Microsoft
> ActiveSync\WCESMgr.exe p(2280)
>
> 02/07/2006 15:02:46.614 p(2280) t(2988) TraceToFile -> ERROR in
> CRegSettings::Initialize : hr = 0x80070002 - RegSettings.cpp(91)
>
> 02/07/2006 15:02:46.614 p(2280) t(2988) SyncEngPerf -> Sync Statistics:
> Starting processing of request - Service.cpp(1155)
>
> 02/07/2006 15:02:46.614 Dump of client message request.
>
> Parameters:
> [User=DEFAULT&DeviceId=F9ED0B3303AF791B192CC527C791 B682&DeviceType=PocketPC&Cmd=FolderSync].
>
> Email: [].
>
> Protocol Version [3].
>
>
>
>
> "Carl Wolz [MSFT]" wrote:
>
>> You can post the part where it is failing. Please remove any
>> personal/sensitive data from the log.
>>
>> --
>> Carl Wolz [MSFT]
>> This Posting is provided "AS IS" with no warranties, and confers no
>> rights.
>>
>> "John Hung" <> wrote in message
>> news:5C1BBCCE-F661-46FC-BB6D-...
>> >I can see several errors at the point where I tried to add Contact to
>> >sync.
>> > Unfortunately I can's understand the messages and what they are
>> > referring
>> > to.
>> > Should I try to part of the log in the forum or email it to someone?
>> >
>> > Thanks for your help,
>> >
>> > "Carl Wolz [MSFT]" wrote:
>> >
>> >> Can you look at the ActiveSync log files to see if an error is being
>> >> reported??
>> >> They are located in your temp dir. %TEMP%/wces*.log
>> >>
>> >>
>> >> --
>> >> Carl Wolz [MSFT]
>> >> This Posting is provided "AS IS" with no warranties, and confers no
>> >> rights.
>> >>
>> >>
>> >> "John Hung" <> wrote in message
>> >> news:57F1D3B6-475A-4873-91FA-...
>> >> > My situation is somewhat complicated by the fact that I work for
>> >> > Oracle
>> >> > which
>> >> > uses its own email server. However, I do not believe it is the
>> >> > cause.
>> >> >
>> >> > I have read some other threads and done everything suggested. I
>> >> > finally
>> >> > called the support edpartment at Oracle, which does not officially
>> >> > support
>> >> > ActiveSync, but the rep did help me create a new profile in Outlook.
>> >> >
>> >> > In the new profile, I started with just File, Favorites, and Email,
>> >> > and
>> >> > it
>> >> > worked. I then added Task, which also worked. When I add Contact,
>> >> > the
>> >> > same
>> >> > error came up and I am back to square one.
>> >> >
>> >> > Just in case anyone is curious, I had the device for 1.5 weeks, and
>> >> > the
>> >> > first week the device worked fine with all of Outlook. The problem
>> >> > started
>> >> > when I imported Contacts, Calendar, and Tasks from my former work
>> >> > computer
>> >> > (through CSV files)
>> >> >
>> >> > John
>> >> > "Carl Wolz [MSFT]" wrote:
>> >> >
>> >> >> The error code has to do with the sync key of the folder hierarchy.
>> >> >> When
>> >> >> you
>> >> >> sync a number is exchanged between the device and data end. If you
>> >> >> make
>> >> >> say
>> >> >> 10 changes between 10 different sync's than the device will send 10
>> >> >> back.
>> >> >> What is happening is the device is sending back a number that is
>> >> >> way
>> >> >> off,
>> >> >> say 4.
>> >> >>
>> >> >>
>> >> >>
>> >> >> At this point there is no way to recover, but to bring down the
>> >> >> entire
>> >> >> folder list. Try unselecting mail for sync. Then re-enabling it.
>> >> >>
>> >> >>
>> >> >>
>> >> >> The most common cause of this is resetting the device without
>> >> >> adequately
>> >> >> flushing the flash file system's RAM cache.
>> >> >>
>> >> >>
>> >> >> --
>> >> >> Carl Wolz [MSFT]
>> >> >> This Posting is provided "AS IS" with no warranties, and confers no
>> >> >> rights.
>> >> >>
>> >> >>
>> >> >>
>> >> >> "John Hung" <John > wrote in message
>> >> >> news2ED67A0-C4DD-4839-A293-...
>> >> >> >I got a new code this time. Can anyone enlighten me on the
>> >> >> >meaning
>> >> >> >of
>> >> >> >this
>> >> >> > code?
>> >> >> > Win XP / XV6700 running WM5 / ActiveSync 4.1
>> >> >>
>> >> >>
>> >> >>
>> >>
>> >>
>> >>
>>
>>
>>