Critical Update Error

I have a critical update which I cannot install. It's for Microsoft Worrks 8
Security. The Error Code I get is 0x57A.
I went to Add/Remove in the Control Panel to see if I could "repair" Works
by reinstalling with my 5 installation CD's. I can't get through the 1st CD.
I get a "Fatal Error" message. The Message: Error 1402. "Could not open
key:UNKNOWN\.wsb\Works Portfolio file\ShellNew. Verify that you have
sufficient access to that key, or contact your support personnel."
Please advise.
--
Victor

Hello Victor:

See
<http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?&lang=en&cr=US&guid=&sloc=en-us&dg=microsoft.public.windowsupdate&p=1&tid=e9a56 ce0-5643-4527-8411-733d615d2560&mid=e9a56ce0-5643-4527-8411-733d615d2560>
fo� possible help.


Ǝиçεl
-=-

"Victor Comtois" wrote:

> I have a critical update which I cannot install. It's for Microsoft Worrks 8
> Security. The Error Code I get is 0x57A.
> I went to Add/Remove in the Control Panel to see if I could "repair" Works
> by reinstalling with my 5 installation CD's. I can't get through the 1st CD.
> I get a "Fatal Error" message. The Message: Error 1402. "Could not open
> key:UNKNOWN\.wsb\Works Portfolio file\ShellNew. Verify that you have
> sufficient access to that key, or contact your support personnel."
> Please advise.
> --
> Victor

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB999999).
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net


Victor Comtois wrote:
> I have a critical update which I cannot install. It's for Microsoft Worrks
> 8
> Security. The Error Code I get is 0x57A.
> I went to Add/Remove in the Control Panel to see if I could "repair" Works
> by reinstalling with my 5 installation CD's. I can't get through the 1st
> CD.
> I get a "Fatal Error" message. The Message: Error 1402. "Could not open
> key:UNKNOWN\.wsb\Works Portfolio file\ShellNew. Verify that you have
> sufficient access to that key, or contact your support personnel."
> Please advise.