critical update install failure

KB913807 Outlook 2003, KB905756 Excel 2003 and KB914454 Junk Filter
all fail to install after downloading these updates.
message reads: files are not available. files cannot be found on Office
Professional Edition 2003 either!

the knowledge base is of no help.

Your installation issue typically occurs when the previous Microsoft Office
components are corrupt. To correct the detailed error, I suggest that you manually
install these updates. For your convenience, I have listed the steps below.

1. Please download the updates to the desktop. For your convenience, I have listed the link of each update below:

Update for Outlook 2003 (KB913807)
http://www.microsoft.com/downloads/d...displaylang=en

Update for Outlook 2003 Junk Email Filter (KB914454)
http://www.microsoft.com/downloads/d...displaylang=en

Security Update for Excel 2003 (KB905756)
http://www.microsoft.com/downloads/d...DisplayLang=en


2. Double click the downloaded updates to install them.

Note: Have your Office 2003 CD available as you may be prompted to
insert it in the CD drive.

After finishing the above steps, please try to access the Microsoft Update
site again to see whether you have successfully installed the updates.

If the above is not successful, see the following:

Change the Local Installation Source After the Installation
http://office.microsoft.com/en-us/as...402361033.aspx

--
Carey Frisch
Microsoft MVP
Windows - Shell/User
Microsoft Community Newsgroups
news://msnews.microsoft.com/

---------------------------------------------------------------------------Â*----------------

"Robertinho" wrote:

| KB913807 Outlook 2003, KB905756 Excel 2003 and KB914454 Junk Filter
| all fail to install after downloading these updates.
| message reads: files are not available. files cannot be found on Office
| Professional Edition 2003 either!
|
| the knowledge base is of no help.

I found a solution that worked for my system (XP Pro/SP2 with Office 2003 and
all other updates). I didn't even realize that the "Windows Live Safety
Center" had been added to my system by some previous update, but sure enough
the folder was exactly where it is described below.

(My thanks to "abx2000", and especially "Claudeo", of the DSLReports Forums!)

=================================================

Problem fixed (at least apparently). The update worked after fixing the
registry.

<snip>

Here is how I fixed it without manually editing the registry:

Using Windows Explorer go to C:\Documents and Settings\(user
name)\Application Data\Windows Live Safety Center\BackUp and double-click the
..reg file created by the Microsoft Safety registry cleanup.

Notes: For sanity, I scanned the content of that .reg file to check it would
not revert something else to an unwanted state. I found no reference to the
installation CD (even though I had installed from CD) in any key or value.
The only Office sourcepath for which there were entries pointed to a long
gone temp directory. Also, there *are* some apparently deliberately
mislabeled registry entries that seem to contain the real keys required by
Office Update to work. The labeling is so obfuscated that the other
Microsofties who did the registry cleaner obviously did not realize what they
were for.

</snip>

=================================================

thank you CulverParent,

i'll have a look at this although for some very strange reason my system
decided to install the updates on a one by one basis, which I had tried
before as well, but without success.

anyway, this confirms my suspicion that computers are of the feminine gender.

Robertinho

"CulverParent" wrote:

> I found a solution that worked for my system (XP Pro/SP2 with Office 2003 and
> all other updates). I didn't even realize that the "Windows Live Safety
> Center" had been added to my system by some previous update, but sure enough
> the folder was exactly where it is described below.
>
> (My thanks to "abx2000", and especially "Claudeo", of the DSLReports Forums!)
>
> =================================================
>
> Problem fixed (at least apparently). The update worked after fixing the
> registry.
>
> <snip>
>
> Here is how I fixed it without manually editing the registry:
>
> Using Windows Explorer go to C:\Documents and Settings\(user
> name)\Application Data\Windows Live Safety Center\BackUp and double-click the
> .reg file created by the Microsoft Safety registry cleanup.
>
> Notes: For sanity, I scanned the content of that .reg file to check it would
> not revert something else to an unwanted state. I found no reference to the
> installation CD (even though I had installed from CD) in any key or value.
> The only Office sourcepath for which there were entries pointed to a long
> gone temp directory. Also, there *are* some apparently deliberately
> mislabeled registry entries that seem to contain the real keys required by
> Office Update to work. The labeling is so obfuscated that the other
> Microsofties who did the registry cleaner obviously did not realize what they
> were for.
>
> </snip>
>
> =================================================
>