Critical Updates Crashed My PC

Hello, last Friday--Aug. 24th my PC was working fine as usual. I have a 4
year old Dell that has caused me no problems what-so-ever. MSN has caused me
problems, but not the computer itself. Friday night, I did a tune-up with
Windows Live One Care. Everything was fine, except it could not check for
critical updates, since I wasn't connected to the internet at the time. I
only am connected when I use the internet, since I have dial-up and one phone
line only. I also do not have my PC on unless I'm using it. Saturday night,
I went to download the critcal updates of the week. I believe there were 4 or
5 that week. I always do my critical updates when needed, except for one that
kept giving me the blue page--I believe that was the flash player one, so I
hid it. Either during the tune-up or the updates I remember there was an
icon appearing saying there was a newer version of the flash player--which I
have no idea what that even is--so, I just ignored it. Well, I downloaded
the updates, and then installed them by using the computer turn-off, where
the updates install and then turn off the PC itself. Sunday, I did not turn
on the PC at all. My Windows LIve One Care was expiring that day, and I was
not renewing it. I was waiting for the new security software to arrive in the
mail, which it did Tuesday. But Monday night, when I turned on the PC, I
discovered XP could no longer load. It starts to load, then I get a black
page, a gray page, then the blue page, which shows it had to shut down...the
code is something like 21A. I'm not on my PC, of course, so I don't have it
with me, but can get it. By holding down the control and escape buttons
before XP tried to load, I could get to the keyboard page, and press some of
the F buttons. I did all the choices on the boot page, including use the last
configuration that worked, but nothing worked. I went to the Dell diagnostic
page and did a Sympton Tree for both the Windows Blue Page and PC freeze up
page--everything passed. It's not the PC, it's XP! And I have no idea what
to try next. I've never had a crashed computer before. Every time I ever got
a blue page, which has been less than 10 times, it always fixed itself after
I turned off the PC and turned it back on. Any help would be appreciated! I
don't think it's fair, to say the least, that critical updates crashed my PC.

Sn2000py,

Will it start in Safe Mode?
"Sn2000py" <> wrote in message
news:13DC7578-059D-48C5-BC43-...
> Hello, last Friday--Aug. 24th my PC was working fine as usual. I have a 4
> year old Dell that has caused me no problems what-so-ever. MSN has caused
> me
> problems, but not the computer itself. Friday night, I did a tune-up with
> Windows Live One Care. Everything was fine, except it could not check for
> critical updates, since I wasn't connected to the internet at the time. I
> only am connected when I use the internet, since I have dial-up and one
> phone
> line only. I also do not have my PC on unless I'm using it. Saturday
> night,
> I went to download the critcal updates of the week. I believe there were 4
> or
> 5 that week. I always do my critical updates when needed, except for one
> that
> kept giving me the blue page--I believe that was the flash player one, so
> I
> hid it. Either during the tune-up or the updates I remember there was an
> icon appearing saying there was a newer version of the flash player--which
> I
> have no idea what that even is--so, I just ignored it. Well, I downloaded
> the updates, and then installed them by using the computer turn-off, where
> the updates install and then turn off the PC itself. Sunday, I did not
> turn
> on the PC at all. My Windows LIve One Care was expiring that day, and I
> was
> not renewing it. I was waiting for the new security software to arrive in
> the
> mail, which it did Tuesday. But Monday night, when I turned on the PC, I
> discovered XP could no longer load. It starts to load, then I get a black
> page, a gray page, then the blue page, which shows it had to shut
> down...the
> code is something like 21A. I'm not on my PC, of course, so I don't have
> it
> with me, but can get it. By holding down the control and escape buttons
> before XP tried to load, I could get to the keyboard page, and press some
> of
> the F buttons. I did all the choices on the boot page, including use the
> last
> configuration that worked, but nothing worked. I went to the Dell
> diagnostic
> page and did a Sympton Tree for both the Windows Blue Page and PC freeze
> up
> page--everything passed. It's not the PC, it's XP! And I have no idea
> what
> to try next. I've never had a crashed computer before. Every time I ever
> got
> a blue page, which has been less than 10 times, it always fixed itself
> after
> I turned off the PC and turned it back on. Any help would be appreciated!
> I
> don't think it's fair, to say the least, that critical updates crashed my
> PC.

"Charles W Davis" wrote:

> Sn2000py,
>
> Will it start in Safe Mode?
>
"Sn2000py" <> wrote in message
>
news:13DC7578-059D-48C5-BC43-...
> > Hello, last
Friday--Aug. 24th my PC was working fine as usual. I have a 4
> > year old
Dell that has caused me no problems what-so-ever. MSN has caused
> > me
> >
problems, but not the computer itself. Friday night, I did a tune-up with
> >
Windows Live One Care. Everything was fine, except it could not check for
>
> critical updates, since I wasn't connected to the internet at the time.
I
> > only am connected when I use the internet, since I have dial-up and one

> > phone
> > line only. I also do not have my PC on unless I'm using it.
Saturday
> > night,
> > I went to download the critcal updates of the week.
I believe there were 4
> > or
> > 5 that week. I always do my critical
updates when needed, except for one
> > that
> > kept giving me the blue
page--I believe that was the flash player one, so
> > I
> > hid it. Either
during the tune-up or the updates I remember there was an
> > icon appearing
saying there was a newer version of the flash player--which
> > I
> > have
no idea what that even is--so, I just ignored it. Well, I downloaded
> > the
updates, and then installed them by using the computer turn-off, where
> >
the updates install and then turn off the PC itself. Sunday, I did not
> >
turn
> > on the PC at all. My Windows LIve One Care was expiring that day,
and I
> > was
> > not renewing it. I was waiting for the new security
software to arrive in
> > the
> > mail, which it did Tuesday. But Monday
night, when I turned on the PC, I
> > discovered XP could no longer load. It
starts to load, then I get a black
> > page, a gray page, then the blue page,
which shows it had to shut
> > down...the
> > code is something like 21A.
I'm not on my PC, of course, so I don't have
> > it
> > with me, but can get
it. By holding down the control and escape buttons
> > before XP tried to
load, I could get to the keyboard page, and press some
> > of
> > the F
buttons. I did all the choices on the boot page, including use the
> >
last
> > configuration that worked, but nothing worked. I went to the Dell

> > diagnostic
> > page and did a Sympton Tree for both the Windows Blue
Page and PC freeze
> > up
> > page--everything passed. It's not the PC,
it's XP! And I have no idea
> > what
> > to try next. I've never had a
crashed computer before. Every time I ever
> > got
> > a blue page, which
has been less than 10 times, it always fixed itself
> > after
> > I turned
off the PC and turned it back on. Any help would be appreciated!
> > I
> >
don't think it's fair, to say the least, that critical updates crashed my
>
> PC.
>
Hello Charles, no it won't start in the safe mode. It doesn't even
show the XP start up page after pressing that. It just goes to the gray page,
and then the blue page. The error codes on the blue page are C000021a and
0xc0000005 and 0x00000000.