Cumulative Security Update for IE 7 for XP (KB972260) Keeps Failin

Hello,

We upgraded from IE6 to IE7 half a year ago. After that, all Cumulative
Security Updates for IE7 for XP just failed, but other patches worked fine.
Below are some errors from KB972260-IE7.log (Actually, these errors appeared
on all previous Cumulative Security Updates for IE7)

15.250: Hotfix started with following command line: -q -z -er
/ParentInfo:b6af7251fa7f0848917d5cf5ca4ac0b6
15.282: In Function GetReleaseSet, line 1240, RegQueryValueEx failed with
error 0x2
....
24.094: In Function TestVolatileFlag, line 11825, RegOpenKeyEx failed with
error 0x2
24.094: In Function TestVolatileFlag, line 11857, RegOpenKeyEx failed with
error 0x2
24.094: DoInstallation: CleanPFR failed: 0x2
24.141: In Function GetReleaseSet, line 1240, RegQueryValueEx failed with
error 0x2
....
24.625: C:\WINDOWS\system32\advpack.dll is Present
24.625: FileVersion of C:\WINDOWS\system32\advpack.dll is Greater or Equal
To 7.0.5999.20483
24.625: FileVersion of C:\WINDOWS\system32\advpack.dll is Greater or Equal
To 7.0.6000.0
24.625: Second Condition in IE7.V1.Branch.Test.Version.advpack.dll Failed
24.625: Condition Check for Line 1 of IE7.V1.Branch.Conditional.advpack.dll
returned FALSE
....
47.125: KB972260 Setup encountered an error: The update.ver file is not
correct.
....
95.188: In Function SetVolatileFlag, line 11741, RegOpenKeyEx failed with
error 0x2
95.188: In Function SetVolatileFlag, line 11758, RegOpenKeyEx failed with
error 0x2
95.188: UpdateSpUpdSvcInf: Source
[ProcessesToRunAfterReboot.RebootNotRequired] section is empty; nothing to do.
96.313: RebootNecessary = 1,WizardInput = 1 , DontReboot = 1, ForceRestart = 0

Any help would be really appreciated!

Thanks,
Kevin

[crosspost to IE General]

Please state your full Windows version (e.g., WinXP SP3) when posting to
this newsgroup.

> We upgraded from IE6 to IE7 half a year ago...
> ...(Actually, these errors appeared
> on all previous Cumulative Security Updates for IE7)

Which means your WinXP computer's not been fully-patched for at least 6
months.

What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)? Were any of these applications running
in the background when you installed IE7? How about when you installed
KB972260 and the earlier IE7 updates that failed to install?

Has a(another) Norton or McAfee application ever been installed on this
machine (e.g., a free-trial version that came preinstalled when you bought
it)?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
www.banthecheck.com


Kevin wrote:
> We upgraded from IE6 to IE7 half a year ago. After that, all Cumulative
> Security Updates for IE7 for XP just failed, but other patches worked
> fine.
> Below are some errors from KB972260-IE7.log (Actually, these errors
> appeared
> on all previous Cumulative Security Updates for IE7)
>
> 15.250: Hotfix started with following command line: -q -z -er
> /ParentInfo:b6af7251fa7f0848917d5cf5ca4ac0b6
> 15.282: In Function GetReleaseSet, line 1240, RegQueryValueEx failed with
> error 0x2
> ...
> 24.094: In Function TestVolatileFlag, line 11825, RegOpenKeyEx failed with
> error 0x2
> 24.094: In Function TestVolatileFlag, line 11857, RegOpenKeyEx failed with
> error 0x2
> 24.094: DoInstallation: CleanPFR failed: 0x2
> 24.141: In Function GetReleaseSet, line 1240, RegQueryValueEx failed with
> error 0x2
> ...
> 24.625: C:\WINDOWS\system32\advpack.dll is Present
> 24.625: FileVersion of C:\WINDOWS\system32\advpack.dll is Greater or Equal
> To 7.0.5999.20483
> 24.625: FileVersion of C:\WINDOWS\system32\advpack.dll is Greater or Equal
> To 7.0.6000.0
> 24.625: Second Condition in IE7.V1.Branch.Test.Version.advpack.dll Failed
> 24.625: Condition Check for Line 1 of
> IE7.V1.Branch.Conditional.advpack.dll
> returned FALSE
> ...
> 47.125: KB972260 Setup encountered an error: The update.ver file is not
> correct.
> ...
> 95.188: In Function SetVolatileFlag, line 11741, RegOpenKeyEx failed with
> error 0x2
> 95.188: In Function SetVolatileFlag, line 11758, RegOpenKeyEx failed with
> error 0x2
> 95.188: UpdateSpUpdSvcInf: Source
> [ProcessesToRunAfterReboot.RebootNotRequired] section is empty; nothing to
> do.
> 96.313: RebootNecessary = 1,WizardInput = 1 , DontReboot = 1, ForceRestart
> = 0
>
> Any help would be really appreciated!
>
> Thanks,
> Kevin

PA Bear
I have the same issue XP Pro SP3 Vipre antivirus off and Comodo firewall
off. Has happened only with KB972260

"PA Bear [MS MVP]" wrote:

> [crosspost to IE General]
>
> Please state your full Windows version (e.g., WinXP SP3) when posting to
> this newsgroup.
>
> > We upgraded from IE6 to IE7 half a year ago...
> > ...(Actually, these errors appeared
> > on all previous Cumulative Security Updates for IE7)
>
> Which means your WinXP computer's not been fully-patched for at least 6
> months.
>
> What anti-virus application or security suite is installed and is your
> subscription current? What anti-spyware applications (other than Defender)?
> What third-party firewall (if any)? Were any of these applications running
> in the background when you installed IE7? How about when you installed
> KB972260 and the earlier IE7 updates that failed to install?
>
> Has a(another) Norton or McAfee application ever been installed on this
> machine (e.g., a free-trial version that came preinstalled when you bought
> it)?
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Client - since 2002
> www.banthecheck.com
>
>
> Kevin wrote:
> > We upgraded from IE6 to IE7 half a year ago. After that, all Cumulative
> > Security Updates for IE7 for XP just failed, but other patches worked
> > fine.
> > Below are some errors from KB972260-IE7.log (Actually, these errors
> > appeared
> > on all previous Cumulative Security Updates for IE7)
> >
> > 15.250: Hotfix started with following command line: -q -z -er
> > /ParentInfo:b6af7251fa7f0848917d5cf5ca4ac0b6
> > 15.282: In Function GetReleaseSet, line 1240, RegQueryValueEx failed with
> > error 0x2
> > ...
> > 24.094: In Function TestVolatileFlag, line 11825, RegOpenKeyEx failed with
> > error 0x2
> > 24.094: In Function TestVolatileFlag, line 11857, RegOpenKeyEx failed with
> > error 0x2
> > 24.094: DoInstallation: CleanPFR failed: 0x2
> > 24.141: In Function GetReleaseSet, line 1240, RegQueryValueEx failed with
> > error 0x2
> > ...
> > 24.625: C:\WINDOWS\system32\advpack.dll is Present
> > 24.625: FileVersion of C:\WINDOWS\system32\advpack.dll is Greater or Equal
> > To 7.0.5999.20483
> > 24.625: FileVersion of C:\WINDOWS\system32\advpack.dll is Greater or Equal
> > To 7.0.6000.0
> > 24.625: Second Condition in IE7.V1.Branch.Test.Version.advpack.dll Failed
> > 24.625: Condition Check for Line 1 of
> > IE7.V1.Branch.Conditional.advpack.dll
> > returned FALSE
> > ...
> > 47.125: KB972260 Setup encountered an error: The update.ver file is not
> > correct.
> > ...
> > 95.188: In Function SetVolatileFlag, line 11741, RegOpenKeyEx failed with
> > error 0x2
> > 95.188: In Function SetVolatileFlag, line 11758, RegOpenKeyEx failed with
> > error 0x2
> > 95.188: UpdateSpUpdSvcInf: Source
> > [ProcessesToRunAfterReboot.RebootNotRequired] section is empty; nothing to
> > do.
> > 96.313: RebootNecessary = 1,WizardInput = 1 , DontReboot = 1, ForceRestart
> > = 0
> >
> > Any help would be really appreciated!
> >
> > Thanks,
> > Kevin
>
>

the message is Error Code: 0x80242006

"KestrelVt" wrote:

> PA Bear
> I have the same issue XP Pro SP3 Vipre antivirus off and Comodo firewall
> off. Has happened only with KB972260
>
> "PA Bear [MS MVP]" wrote:
>
> > [crosspost to IE General]
> >
> > Please state your full Windows version (e.g., WinXP SP3) when posting to
> > this newsgroup.
> >
> > > We upgraded from IE6 to IE7 half a year ago...
> > > ...(Actually, these errors appeared
> > > on all previous Cumulative Security Updates for IE7)
> >
> > Which means your WinXP computer's not been fully-patched for at least 6
> > months.
> >
> > What anti-virus application or security suite is installed and is your
> > subscription current? What anti-spyware applications (other than Defender)?
> > What third-party firewall (if any)? Were any of these applications running
> > in the background when you installed IE7? How about when you installed
> > KB972260 and the earlier IE7 updates that failed to install?
> >
> > Has a(another) Norton or McAfee application ever been installed on this
> > machine (e.g., a free-trial version that came preinstalled when you bought
> > it)?
> > --
> > ~Robear Dyer (PA Bear)
> > MS MVP-IE, Mail, Security, Windows Client - since 2002
> > www.banthecheck.com
> >
> >
> > Kevin wrote:
> > > We upgraded from IE6 to IE7 half a year ago. After that, all Cumulative
> > > Security Updates for IE7 for XP just failed, but other patches worked
> > > fine.
> > > Below are some errors from KB972260-IE7.log (Actually, these errors
> > > appeared
> > > on all previous Cumulative Security Updates for IE7)
> > >
> > > 15.250: Hotfix started with following command line: -q -z -er
> > > /ParentInfo:b6af7251fa7f0848917d5cf5ca4ac0b6
> > > 15.282: In Function GetReleaseSet, line 1240, RegQueryValueEx failed with
> > > error 0x2
> > > ...
> > > 24.094: In Function TestVolatileFlag, line 11825, RegOpenKeyEx failed with
> > > error 0x2
> > > 24.094: In Function TestVolatileFlag, line 11857, RegOpenKeyEx failed with
> > > error 0x2
> > > 24.094: DoInstallation: CleanPFR failed: 0x2
> > > 24.141: In Function GetReleaseSet, line 1240, RegQueryValueEx failed with
> > > error 0x2
> > > ...
> > > 24.625: C:\WINDOWS\system32\advpack.dll is Present
> > > 24.625: FileVersion of C:\WINDOWS\system32\advpack.dll is Greater or Equal
> > > To 7.0.5999.20483
> > > 24.625: FileVersion of C:\WINDOWS\system32\advpack.dll is Greater or Equal
> > > To 7.0.6000.0
> > > 24.625: Second Condition in IE7.V1.Branch.Test.Version.advpack.dll Failed
> > > 24.625: Condition Check for Line 1 of
> > > IE7.V1.Branch.Conditional.advpack.dll
> > > returned FALSE
> > > ...
> > > 47.125: KB972260 Setup encountered an error: The update.ver file is not
> > > correct.
> > > ...
> > > 95.188: In Function SetVolatileFlag, line 11741, RegOpenKeyEx failed with
> > > error 0x2
> > > 95.188: In Function SetVolatileFlag, line 11758, RegOpenKeyEx failed with
> > > error 0x2
> > > 95.188: UpdateSpUpdSvcInf: Source
> > > [ProcessesToRunAfterReboot.RebootNotRequired] section is empty; nothing to
> > > do.
> > > 96.313: RebootNecessary = 1,WizardInput = 1 , DontReboot = 1, ForceRestart
> > > = 0
> > >
> > > Any help would be really appreciated!
> > >
> > > Thanks,
> > > Kevin
> >
> >

See the "How to obtain help" section of
http://support.microsoft.com/kb/972260

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB972260).

LOOK!! => If your problem relates to a Cumulative Security Update for IE,
call the above number and ask to be transferred to the "Consumer IE queue"
(which is 47830).

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


KestrelVt wrote:
> PA Bear
> I have the same issue XP Pro SP3 Vipre antivirus off and Comodo firewall
> off. Has happened only with KB972260
<snip>