Cumulative Security Update for Internet Explorer 7 in Windows Vista(KB937143) - Installation Fails

I have had the following Windows Update file on my system for the past
month. I have tried everything I could think of, trying to install it
more than seven times in the last month, and every help file I could
find to get this to install and it never installs.

I cannot find any help info on the error: Code 800719E4
I have scanned for viruses, there are none.
I have turned off the firewall, it doesn't help.
I have turned off & on various services, no help.
I have ran the install by itself, no luck.
I have run the install with other updates, it caused the other updates
to fail.

I don't know what to do next. I can't find the web page to contact
Microsoft support via email about this so I am posting it here. The
support.microsoft.com isn't any help.

If anyone can help I would appreciate it.

Thanks,

Richard..

================== Windows Update Report =================
Cumulative Security Update for Internet Explorer 7 in Windows Vista
(KB937143)

Installation date: ‎9/‎8/‎2007 7:18 AM

Installation status: Failed

Error details: Code 800719E4

Update type: Important

Security issues have been identified that could allow an attacker to
compromise a system running Internet Explorer and gain control over it.
You can help protect your system by installing this update from
Microsoft. After you install this item, you may have to restart your
computer.

More information:
http://go.microsoft.com/fwlink/?LinkId=91712

Help and Support:
http://support.microsoft.com

Cumulative Security Update for Internet Explorer (937143)
http://www.microsoft.com/technet/sec.../MS07-045.mspx

> Support
> • Customers in the U.S. and Canada can receive technical support from Microsoft
> Product Support Services at 1-866-PCSAFETY. There is no charge for support calls that are
> associated with security updates.
> • International customers can receive support from their local Microsoft subsidiaries.
> There is no charge for support that is associated with security updates. For more
> information about how to contact Microsoft for support issues, visit the International
> Support Web site.

Call in for 'no charge' support, Richard. Inform them that the update
will not install.


MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============



Richard B wrote:

> I have had the following Windows Update file on my system for the past
> month. I have tried everything I could think of, trying to install it
> more than seven times in the last month, and every help file I could
> find to get this to install and it never installs.
>
> I cannot find any help info on the error: Code 800719E4
> I have scanned for viruses, there are none.
> I have turned off the firewall, it doesn't help.
> I have turned off & on various services, no help.
> I have ran the install by itself, no luck.
> I have run the install with other updates, it caused the other updates
> to fail.
>
> I don't know what to do next. I can't find the web page to contact
> Microsoft support via email about this so I am posting it here. The
> support.microsoft.com isn't any help.
>
> If anyone can help I would appreciate it.
>
> Thanks,
>
> Richard..
>
> ================== Windows Update Report =================
> Cumulative Security Update for Internet Explorer 7 in Windows Vista
> (KB937143)
>
> Installation date: ‎9/‎8/‎2007 7:18 AM
>
> Installation status: Failed
>
> Error details: Code 800719E4
>
> Update type: Important
>
> Security issues have been identified that could allow an attacker to
> compromise a system running Internet Explorer and gain control over it.
> You can help protect your system by installing this update from
> Microsoft. After you install this item, you may have to restart your
> computer.
>
> More information:
> http://go.microsoft.com/fwlink/?LinkId=91712
>
> Help and Support:
> http://support.microsoft.com

I too had problems with this update KB937143, although I don't recall an
error message just loss of my internet connection. Try using the procedure as
described in my post 'Problematic Updates in Windows Vista', also in this
newsgroup, to see if that helps. For your information, I too tried installing
and uninstalling this update several times, but it was only when I followed
the procedure that I describe in the above mentioned post that I succeeded.

"Richard B" wrote:

> I have had the following Windows Update file on my system for the past
> month. I have tried everything I could think of, trying to install it
> more than seven times in the last month, and every help file I could
> find to get this to install and it never installs.
>
> I cannot find any help info on the error: Code 800719E4
> I have scanned for viruses, there are none.
> I have turned off the firewall, it doesn't help.
> I have turned off & on various services, no help.
> I have ran the install by itself, no luck.
> I have run the install with other updates, it caused the other updates
> to fail.
>
> I don't know what to do next. I can't find the web page to contact
> Microsoft support via email about this so I am posting it here. The
> support.microsoft.com isn't any help.
>
> If anyone can help I would appreciate it.
>
> Thanks,
>
> Richard..
>
> ================== Windows Update Report =================
> Cumulative Security Update for Internet Explorer 7 in Windows Vista
> (KB937143)
>
> Installation date: ‎9/‎8/‎2007 7:18 AM
>
> Installation status: Failed
>
> Error details: Code 800719E4
>
> Update type: Important
>
> Security issues have been identified that could allow an attacker to
> compromise a system running Internet Explorer and gain control over it.
> You can help protect your system by installing this update from
> Microsoft. After you install this item, you may have to restart your
> computer.
>
> More information:
> http://go.microsoft.com/fwlink/?LinkId=91712
>
> Help and Support:
> http://support.microsoft.com
>

What Norton application might be installed on the machine, Richard?
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org

Richard B wrote:
> I have had the following Windows Update file on my system for the past
> month. I have tried everything I could think of, trying to install it
> more than seven times in the last month, and every help file I could
> find to get this to install and it never installs.
>
> I cannot find any help info on the error: Code 800719E4
> I have scanned for viruses, there are none.
> I have turned off the firewall, it doesn't help.
> I have turned off & on various services, no help.
> I have ran the install by itself, no luck.
> I have run the install with other updates, it caused the other updates
> to fail.
>
> I don't know what to do next. I can't find the web page to contact
> Microsoft support via email about this so I am posting it here. The
> support.microsoft.com isn't any help.
>
> If anyone can help I would appreciate it.
>
> Thanks,
>
> Richard..
>
> ================== Windows Update Report =================
> Cumulative Security Update for Internet Explorer 7 in Windows Vista
> (KB937143)
>
> Installation date: ‎9/‎8/‎2007 7:18 AM
>
> Installation status: Failed
>
> Error details: Code 800719E4
>
> Update type: Important
>
> Security issues have been identified that could allow an attacker to
> compromise a system running Internet Explorer and gain control over it.
> You can help protect your system by installing this update from
> Microsoft. After you install this item, you may have to restart your
> computer.
>
> More information:
> http://go.microsoft.com/fwlink/?LinkId=91712
>
> Help and Support:
> http://support.microsoft.com

To my knowledge: None

I don't use Norton any more.
I gave up on them before I bought my Vista PC.

Richard..

PA Bear wrote:
> What Norton application might be installed on the machine, Richard?

To keep track of things, it helps immensely if you include all of previous
message(s) in your replies to the newsgroup. Thank you.

Try logging on as Admin, closing all IE windows and disabling your
anti-virus application before attempting to install 937143 again.

Resources:

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org


Richard B wrote:
> To my knowledge: None
>
> I don't use Norton any more.
> I gave up on them before I bought my Vista PC.
>
> PA Bear wrote:
>> What Norton application might be installed on the machine, Richard?
<paste>
> Richard B wrote:
>> I have had the following Windows Update file on my system for the past
>> month. I have tried everything I could think of, trying to install it
>> more than seven times in the last month, and every help file I could
>> find to get this to install and it never installs.
>>
>> I cannot find any help info on the error: Code 800719E4
>> I have scanned for viruses, there are none.
>> I have turned off the firewall, it doesn't help.
>> I have turned off & on various services, no help.
>> I have ran the install by itself, no luck.
>> I have run the install with other updates, it caused the other updates
>> to fail.
>>
>> I don't know what to do next. I can't find the web page to contact
>> Microsoft support via email about this so I am posting it here. The
>> support.microsoft.com isn't any help.