"Chandler",
I am sorry you are running into this issue. Could you tell me which update
you were trying to install? KB number would be fine, or even the title.
Also, could you please tell me:
1. Which operating system are you running?
A. Windows XP?
B. Windows 2000?
C. Windows Server 2003?
D. Windows ME?
E. Windows 98?
2. If Windows XP, Windows 2000, or Windows Server 2003, which Service Pack?
You can find this:
A. Right-Click on My Computer
B. Click on Properties
C. Look at the Operating System listed on the General tab for the words:
"Service Pack"
3. Did Windows Update work before in your current configuration?
A. Are you now using a proxy server? If so, which one?
B. Was there any change to your network configuration recently?
C. Were any software applications loaded onto your network that might
interfere?
Please reply back with some of those answers, and we'll be happy to help
further.
Sincerely,
Pat Walters [MSFT]
"Chandler" <> wrote in message
news:30284C47-EBEA-4978-B3E1-...
> Installing this patch made my pc close down spontaneously and boot-up
> erratically or not at all. Someone else in this newsgroup had the same
> problem which is how I identified it. As soon as I deleted the update via
> Add/remove everything is back to normal. I don't understand why MS should
> provide an update that does this. Beware.
>
> Regards
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