This is my first time posting to anything like this, so please forgive me if
I do something out of the ordinary or not acceptable. I have also gotten this
error KB939653; along with KB941649 Update for Windows Vista, KB905866 Update
for Windows mail Junk E-mail Filter and KB933729 Security Update for Windows
Vista. They have failed every day since 11/30/07. All with the same error
code of 80070002.
I have followed the "Help" screen suggestions, I have been back & forth on
e-mail to tech support, and no resolution. One tech had me do a "clean boot"
and disable all startup items and 3rd party services. It sure did disable
everything. When it rebooted, I had nothing but a "black" screen. Had to go
thru a re-registration process with MS to verify that I was using genuine MS
Vista. Such craziness!
Today, they had me turn off the Norton Firewall and try to download updates
- still nothing.
I looked in the msconfig, System Config, Services Tab and I found numerous
(too many to list) "stopped" services. I'm wondering now if this might have
something to do with it. I am also wondering if it might be caused by the
fact that these updates have to do with security, junk e-m, etc., that they
might not be needed since I am using Norton.
I am somewhat computer literate; have a Lenovo x64 Windows Vista Premium;
using Norton Internet Security 2008, Windows Firewall is off, as is Windows
Defender since I was getting msgs that it was butting heads with Norton.
Looking forward to receiving any assistance that may be provided. Thank you.
Dutch
"MowGreen [MVP]" wrote:
> You can download KB939653 from here:
> http://catalog.update.microsoft.com/...spx?q=KB939653
>
> Look for the *specific* update for the Version of IE and the Version of
> Windows that is installed on your system under the 'Title' column.
>
> When you find the update that is *specific* for the Version of IE and
> the Version of Windows that is installed on your system, click the
> Add button to the right of it, then click on 'view basket (1) ' toward
> the top of the page. If there is no (1) present then you did not click
> the Add button.
> You'll see a ' Download Options ' page
> Click the Browse button
> Choose 'Desktop', then click the Continue button on the bottom right of
> the page.
>
> When the download completes click the Close button.
>
> Close the browser and any other open programs.
> Click on Start > Run > then click the Browse button
> Click the Desktop icon in the left frame
> Click on the newly created folder that contains the update, then click
> the Open button
> Click on the update, then click the Open button again
> Now click OK
>
> Restart the system after the installation completes.
>
> MowGreen [MVP 2003-2008]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
>
>
> Calvin Chann wrote:
>
> > The update for KB939653 fails to download. Has done so for a while now. Any
> > suggestions? Can it be downloaded outside of Microsoft Update?
>
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