Dear Microsoft - UAC (.png & wmp) issues should be addressed.

See my post today in another thread for a possible solution:

http://www.microsoft.com/communities...=en-us&m=1&p=1

Hope that link works. If not, the thread title is 'IE7 PNG Images Do Not
Display'


"JSandPC" wrote:

> I have been reading posts here for months and have noticed an increasing
> number of Vista users that are having problems with .png files and Windows
> Media Player.
>
> This is a suggestion to Microsoft to review the UAC for some issues it has
> been causing.
>
> A few months ago, my New HP/Compaq with Vista Home Premium lost it's ability
> to view .png files in IE. Running IE as Admin or turning off UAC corrects
> (masks) this issue, but not many people want to run as Admin or turn off UAC
> permanently. I'm an I.T. guy, and I feel that I know how to troubleshoot and
> take methodical corrective steps, however, this issue has remained
> unresolved. I am seeing more and more people that are having this problem
> with no apparent solution.
>
> Now, this week, Windows Media Player is unresponsive without running as
> Admin or turning off UAC. Again, I am seeing an increasing number of posts
> with this issue.
>
> It should be noted that re-installing/Restoring Vista has corrected this
> issue according to some posts. I do not want to take this measure because if
> it happened once, it can happen again. The problem itself should be
> identified so that it can be corrected.
>
> I understand that 2 issues do not signify a trend, but the issues seem to be
> related to the UAC and I'm wondering what other programs or utilities may be
> affected in the future. In my case, my needs are simple. I have Vista and
> MS Office. There are no worthless programs or utilities installed, so its
> not as if I have been "playing" and installed a program that would have an
> adverse affect on Vista.
>
> I have submitted a "bug report" by phone as well.
>
> If anyone else is experiencing this issue, please post.
>
> Good Luck!!!
>
> Jim
>
> ----------------
> This post is a suggestion for Microsoft, and Microsoft responds to the
> suggestions with the most votes. To vote for this suggestion, click the "I
> Agree" button in the message pane. If you do not see the button, follow this
> link to open the suggestion in the Microsoft Web-based Newsreader and then
> click "I Agree" in the message pane.
>
> http://windowshelp.microsoft.com/com...unts_passwords

Hi Alex,

Do you have QuickTime installed by chance?
http://discussions.apple.com/thread....70279&tstart=0

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


"Alex O" <> wrote in message news:1BE590A8-CB1E-4E7E-9780-...
Hello all -

I am in the same boat. Same UAC problem - seemingly came out of nowhere.
Running as administrator is sufficient for now but a pain to confirm
launching IE with admin privileges every time.

I've tried all the fixes everyone suggested on this and other threads and no
success.

HELP!!!

Do you have QuickTime installed by chance?
http://discussions.apple.com/thread....70279&tstart=0

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


"LemJ" <> wrote in message news:3E5A2B5B-7165-4E95-9D89-...
I have the .png problem but NOT the WMP issue on XP SP2.
lj

"JSandPC" wrote:

> Well after much consideration, I decided to turn off UAC today. Immediately
> all programs and utilities began working properly (.png support, Media
> Player, Quicktime, etc.)
>
> I really do want to take advantage of the extra added security that UAC
> offers, but I also need to have a working OS. I will operate this way until
> someone (MS) comes up with a solution. I'm not suggesting that others do
> this, but this is what I have decided to do.
>
> Good Luck again...
>
> For those new to this thread, please feel free to post your .png and WMP
> problems. We still have not had enough responses for Microsoft to look at
> this suggestion thread. Also, please vote for this thread so that it moves
> up in the rankings.

Do you have QuickTime installed by chance?
http://discussions.apple.com/thread....70279&tstart=0

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


"JK of Seattle" <JK of > wrote in message news:AB009978-8CAA-4ED6-9C24-...
I also have problems with png images not displaying as well as having the
"Stack overflow at line: 0" error message when trying to access google maps
(uses png images).

Tried the reg merge but ran into the "not able to complete because of
running processes". Also checked reg and display inline images which is set
to yes.

Turning off UAC did the trick but will not continue in such a mode.

Running IE7 as administrator cleared up both problems, but I do not know
what type of vulnerability I leave myself open to by running IE as admin. Is
there a down side to this ?

In my case this seemed to start about the same time I installed WHS on my
lan and the server connector app requested that I update my desktop user
password to be the same as my server user password. May be just a
coinsidence, updates from MS and other 3rd party apps come in on a daily
basis (

Toby's image of this forum's webpage not displaying properly was right on
target !

I had QT installed, removing it did not solve my png/IE7 problem. The fix
suggested in the Apple thread did not work for me.

I have solved my problem. IE7 needs to read the values of certain registry
keys in order to display png graphic images. Somehow those keys had become
owner-less, and the value in keys without owners cannot be accessed.
Unfortunately, IE7 wasn't setting an error in any of the event view logs, so
there was no way to determine which registry keys it was failing to access.
Some sharp VB-scripter could probably write something which would step
through the registry and set the ownership of just the keys which required
them, but that's not me. I have documented my method for doing a bulk
re-ownership of the registry branches here:

http://groups.google.com/group/micro...ddfb30921f4416

Result: I now have png images appearing correctly in IE7. Hope this helps
someone else.


"Ramesh, MS-MVP" wrote:

> Do you have QuickTime installed by chance?
> http://discussions.apple.com/thread....70279&tstart=0
>
> --
> Regards,
>
> Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
> Windows® Troubleshooting http://www.winhelponline.com
>
>
> "LemJ" <> wrote in message news:3E5A2B5B-7165-4E95-9D89-...
> I have the .png problem but NOT the WMP issue on XP SP2.
> lj
>
> "JSandPC" wrote:
>
> > Well after much consideration, I decided to turn off UAC today. Immediately
> > all programs and utilities began working properly (.png support, Media
> > Player, Quicktime, etc.)
> >
> > I really do want to take advantage of the extra added security that UAC
> > offers, but I also need to have a working OS. I will operate this way until
> > someone (MS) comes up with a solution. I'm not suggesting that others do
> > this, but this is what I have decided to do.
> >
> > Good Luck again...
> >
> > For those new to this thread, please feel free to post your .png and WMP
> > problems. We still have not had enough responses for Microsoft to look at
> > this suggestion thread. Also, please vote for this thread so that it moves
> > up in the rankings.
>

>> http://groups.google.com/group/micro...2b7d677f5def2c

Thought so, Lem. Although permissions was not the problem when I worked with two other users regarding the problem.

See my earlier post:
http://groups.google.com/group/micro...7f5a921b82909d

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


"LemJ" <> wrote in message news:1B33EE9F-449F-4EAA-8463-...
I had QT installed, removing it did not solve my png/IE7 problem. The fix
suggested in the Apple thread did not work for me.

I have solved my problem. IE7 needs to read the values of certain registry
keys in order to display png graphic images. Somehow those keys had become
owner-less, and the value in keys without owners cannot be accessed.
Unfortunately, IE7 wasn't setting an error in any of the event view logs, so
there was no way to determine which registry keys it was failing to access.
Some sharp VB-scripter could probably write something which would step
through the registry and set the ownership of just the keys which required
them, but that's not me. I have documented my method for doing a bulk
re-ownership of the registry branches here:

http://groups.google.com/group/micro...ddfb30921f4416

Result: I now have png images appearing correctly in IE7. Hope this helps
someone else.


"Ramesh, MS-MVP" wrote:

> Do you have QuickTime installed by chance?
> http://discussions.apple.com/thread....70279&tstart=0
>
> --
> Regards,
>
> Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
> Windows® Troubleshooting http://www.winhelponline.com
>
>
> "LemJ" <> wrote in message news:3E5A2B5B-7165-4E95-9D89-...
> I have the .png problem but NOT the WMP issue on XP SP2.
> lj
>
> "JSandPC" wrote:
>
> > Well after much consideration, I decided to turn off UAC today. Immediately
> > all programs and utilities began working properly (.png support, Media
> > Player, Quicktime, etc.)
> >
> > I really do want to take advantage of the extra added security that UAC
> > offers, but I also need to have a working OS. I will operate this way until
> > someone (MS) comes up with a solution. I'm not suggesting that others do
> > this, but this is what I have decided to do.
> >
> > Good Luck again...
> >
> > For those new to this thread, please feel free to post your .png and WMP
> > problems. We still have not had enough responses for Microsoft to look at
> > this suggestion thread. Also, please vote for this thread so that it moves
> > up in the rankings.
>

Hi LemJ,

I just noticed your 10/31 post. Thanks for the info. I am willing to try
this on Windows Vista (as a test), but my concern is changing the
"owner"/privileges on objects or subcontainers that may not and should not
have administrator privileges. While this worked for you in XP, isn't this a
round-a-bout way of turning off Vista's UAC? My thinking pattern is that
this gives everything administrative privileges, which is what UAC is
designed to determine on it's own. I hope I'm wrong and I very well could
be. I'm sure this is why you strongly advised to backup the registry first.

What are your thoughts on this? Anyone else have any thoughts on this?

By the way, I'm not saying that your fix was wrong...I just want to be sure
I'm not opening up a "hornet's nest" by giving "wildcard" ownership and
privileges to every entry in my registry (Programs included).

Interested to hear your thoughts.

Jim

Hi Ramesh

Quicktime was already loaded on my PC when bought, I updated quicktime then
followed the directions on your supplied apple link. Removed ALL associations
in QT prefs and disabled all QT add-ons in IE, but png's still not displaying
unless running IE as Admin ( Png files work in all other apps, including
explorer when viewed as icons.

Seems to me this problem/solution is in the registry, but your reg merge
does not complete it's task because of processes still running. This might
also be a problem with a file's user/groups permissions, which I'm not an
expert on in windows OS.

Thanks for your help with this issue.....

"Ramesh, MS-MVP" wrote:

> Do you have QuickTime installed by chance?
> http://discussions.apple.com/thread....70279&tstart=0
>
> --
> Regards,
>
> Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
> Windows® Troubleshooting http://www.winhelponline.com
>
>
> "JK of Seattle" <JK of > wrote in message news:AB009978-8CAA-4ED6-9C24-...
> I also have problems with png images not displaying as well as having the
> "Stack overflow at line: 0" error message when trying to access google maps
> (uses png images).
>
> Tried the reg merge but ran into the "not able to complete because of
> running processes". Also checked reg and display inline images which is set
> to yes.
>
> Turning off UAC did the trick but will not continue in such a mode.
>
> Running IE7 as administrator cleared up both problems, but I do not know
> what type of vulnerability I leave myself open to by running IE as admin. Is
> there a down side to this ?
>
> In my case this seemed to start about the same time I installed WHS on my
> lan and the server connector app requested that I update my desktop user
> password to be the same as my server user password. May be just a
> coinsidence, updates from MS and other 3rd party apps come in on a daily
> basis (
>
> Toby's image of this forum's webpage not displaying properly was right on
> target !
>

Hi JK,

Using the freeware "Process Monitor" utility, you can check if there any ACCESS DENIED errors when loading a .png file, or when merging my REG file.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


"JK of Seattle" <> wrote in message news:0B79438F-1EF0-4E7D-8443-...
Hi Ramesh

Quicktime was already loaded on my PC when bought, I updated quicktime then
followed the directions on your supplied apple link. Removed ALL associations
in QT prefs and disabled all QT add-ons in IE, but png's still not displaying
unless running IE as Admin ( Png files work in all other apps, including
explorer when viewed as icons.

Seems to me this problem/solution is in the registry, but your reg merge
does not complete it's task because of processes still running. This might
also be a problem with a file's user/groups permissions, which I'm not an
expert on in windows OS.

Thanks for your help with this issue.....

"Ramesh, MS-MVP" wrote:

> Do you have QuickTime installed by chance?
> http://discussions.apple.com/thread....70279&tstart=0
>
> --
> Regards,
>
> Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
> Windows® Troubleshooting http://www.winhelponline.com
>
>
> "JK of Seattle" <JK of > wrote in message news:AB009978-8CAA-4ED6-9C24-...
> I also have problems with png images not displaying as well as having the
> "Stack overflow at line: 0" error message when trying to access google maps
> (uses png images).
>
> Tried the reg merge but ran into the "not able to complete because of
> running processes". Also checked reg and display inline images which is set
> to yes.
>
> Turning off UAC did the trick but will not continue in such a mode.
>
> Running IE7 as administrator cleared up both problems, but I do not know
> what type of vulnerability I leave myself open to by running IE as admin. Is
> there a down side to this ?
>
> In my case this seemed to start about the same time I installed WHS on my
> lan and the server connector app requested that I update my desktop user
> password to be the same as my server user password. May be just a
> coinsidence, updates from MS and other 3rd party apps come in on a daily
> basis (
>
> Toby's image of this forum's webpage not displaying properly was right on
> target !
>

Ramesh

With the process monitor I see the following entry:

iexplore.exe 3968 RegOpenKey HKCU\Software\Classes\MIME\Database\Content
Type\image/png NAME NOT FOUND Desired Access: Query Value

This occured when I went to the Windows Vista community webpage, running IE
as user (not administrator). Seems to be the same number of entries in the
process manager as there are png files on the webpage.

JK

"Ramesh, MS-MVP" wrote:

> Hi JK,
>
> Using the freeware "Process Monitor" utility, you can check if there any ACCESS DENIED errors when loading a .png file, or when merging my REG file.
>
> --
> Regards,
>
> Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
> Windows® Troubleshooting http://www.winhelponline.com
>
>
> "JK of Seattle" <> wrote in message news:0B79438F-1EF0-4E7D-8443-...
> Hi Ramesh
>
> Quicktime was already loaded on my PC when bought, I updated quicktime then
> followed the directions on your supplied apple link. Removed ALL associations
> in QT prefs and disabled all QT add-ons in IE, but png's still not displaying
> unless running IE as Admin ( Png files work in all other apps, including
> explorer when viewed as icons.
>
> Seems to me this problem/solution is in the registry, but your reg merge
> does not complete it's task because of processes still running. This might
> also be a problem with a file's user/groups permissions, which I'm not an
> expert on in windows OS.
>
> Thanks for your help with this issue.....
>
> "Ramesh, MS-MVP" wrote:
>
> > Do you have QuickTime installed by chance?
> > http://discussions.apple.com/thread....70279&tstart=0
> >
> > --
> > Regards,
> >
> > Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
> > Windows® Troubleshooting http://www.winhelponline.com
> >
> >
> > "JK of Seattle" <JK of > wrote in message news:AB009978-8CAA-4ED6-9C24-...
> > I also have problems with png images not displaying as well as having the
> > "Stack overflow at line: 0" error message when trying to access google maps
> > (uses png images).
> >
> > Tried the reg merge but ran into the "not able to complete because of
> > running processes". Also checked reg and display inline images which is set
> > to yes.
> >
> > Turning off UAC did the trick but will not continue in such a mode.
> >
> > Running IE7 as administrator cleared up both problems, but I do not know
> > what type of vulnerability I leave myself open to by running IE as admin. Is
> > there a down side to this ?
> >
> > In my case this seemed to start about the same time I installed WHS on my
> > lan and the server connector app requested that I update my desktop user
> > password to be the same as my server user password. May be just a
> > coinsidence, updates from MS and other 3rd party apps come in on a daily
> > basis (
> >
> > Toby's image of this forum's webpage not displaying properly was right on
> > target !
> >
>