Debug Memory Dumps

I've been told that Microsoft will figure out what caused a particular
stop error (minidump)for users (Vista Home Premium). Is this true, and
if it is how do I go about sending the minidump to Microsoft?

Contact Microsoft Support:
(866) 234-6020


--
Carey Frisch
Microsoft MVP
Windows Desktop Experience -
Windows Vista Enthusiast

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"John" <> wrote in message news:17s8og5kai1c3$....
I've been told that Microsoft will figure out what caused a particular
stop error (minidump)for users (Vista Home Premium). Is this true, and
if it is how do I go about sending the minidump to Microsoft?

Hi John,

Perhaps on a pay-for incident, it's certainly not something they do for free
to my knowledge. The amount of time involved alone would be a limiting
factor. Microsoft does supply debugging tools for free, and with these and a
little knowledge you can often decipher them for yourself, or at least get
enough information to google the answer.

In addition, the Problem Reports and Solutions tool will also include dumps
on occasion, and if the information in it matches a known issue the user
will be directed to the appropriate solutions page. This though is an
automated process, and no real person examines these dumps and responds to
unmatched reports. The real purpose of this tool is to let MS engineers know
what the most common problems are so that efforts can be concentrated to
that end.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

"John" <> wrote in message
news:17s8og5kai1c3$....
> I've been told that Microsoft will figure out what caused a particular
> stop error (minidump)for users (Vista Home Premium). Is this true, and
> if it is how do I go about sending the minidump to Microsoft?

Hi,

I am currently getting lots of weird BSOD's and freezes. After
searching for ages I found this at Microsoft

'Install Debugging Tools for Windows 32-bit Version'
(http://www.microsoft.com/whdc/devtoo...nstallx86.mspx)

I haven't installed it yet but I am preparing for the next BSOD. I
think you have to go to Control Panel > System and Maintenance > System
> Advanced System Settings (on the left hand side).
Under the Advanced tab click on Settings at the Startup and Recovery
tab. You can then create a small memory dump 64k to your desired folder.


Haven't done this yet so if I am wrong I do apologise.


--
gozo
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