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Deleting file in My Documents takes far too long

 
 
Andrew @ Sedao
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      06-28-2010
I have an SBS 2003 R2 serving 5 client PC's.
On most PC's, deleting a document in My Documents is slow, but manageable,
taking about 2 to 5 seconds.
However, on one PC - you hit the delete key, wait 5 to 10 seconds, then
preparing to delete appears - wait 20 seconds or so, then the prompt for
Yes/No appears.
If I log in as a different user on the same PC, with only 5 small documents
in the My Documents folder, the result is the same.
I have tried different network drivers. Also set the NetBIOS option in
TCPIP to always enable.
Any other suggestions before I go buy a PCI card and disable the onboard LAN?
 
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Merv Porter [SBS-MVP]
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      06-28-2010
Hi Andrew,

Try a different Ethernet cable and/or a different port on the switch.
Make sure RSS and TCP Chimney Offload (TaskOffload) are disabled on the NIC.

You also might want to post the results of an ipconfig /all for the
workstation.

--
Merv Porter [SBS-MVP]
============================

"Andrew @ Sedao" <Andrew @ > wrote in message
news:9C7B4D61-934A-4B9F-969C-...
> I have an SBS 2003 R2 serving 5 client PC's.
> On most PC's, deleting a document in My Documents is slow, but manageable,
> taking about 2 to 5 seconds.
> However, on one PC - you hit the delete key, wait 5 to 10 seconds, then
> preparing to delete appears - wait 20 seconds or so, then the prompt for
> Yes/No appears.
> If I log in as a different user on the same PC, with only 5 small
> documents
> in the My Documents folder, the result is the same.
> I have tried different network drivers. Also set the NetBIOS option in
> TCPIP to always enable.
> Any other suggestions before I go buy a PCI card and disable the onboard
> LAN?


 
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Andrew @ Sedao
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      06-30-2010
Hi Brian,
Thanks for your reply. The recycle bin on that PC is empty.
Regards, Andrew.

"Brian Cryer" wrote:

> "Andrew @ Sedao" <Andrew @ > wrote in message
> news:9C7B4D61-934A-4B9F-969C-...
> >I have an SBS 2003 R2 serving 5 client PC's.
> > On most PC's, deleting a document in My Documents is slow, but manageable,
> > taking about 2 to 5 seconds.
> > However, on one PC - you hit the delete key, wait 5 to 10 seconds, then
> > preparing to delete appears - wait 20 seconds or so, then the prompt for
> > Yes/No appears.
> > If I log in as a different user on the same PC, with only 5 small
> > documents
> > in the My Documents folder, the result is the same.
> > I have tried different network drivers. Also set the NetBIOS option in
> > TCPIP to always enable.
> > Any other suggestions before I go buy a PCI card and disable the onboard
> > LAN?

>
> Have you tried emptying the recycle bin and then trying the delete?
> --
> Brian Cryer
> http://www.cryer.co.uk/brian
>
> .
>

 
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Andrew @ Sedao
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Posts: n/a

 
      06-30-2010
Hi Merv,
Thanks for your suggestions.
I have swapped the cable for a pre-manufactured one (in case my hand made
one was the cause!!) - and I also swapped the switch for a similar one
elsewhere in the building. Neither of these made a difference.
I will try looking for those settings you suggested and get back to you with
the IPConfig if it's still an issue. May take a while though as the user is
very busy!.
Regards, Andrew.

"Merv Porter [SBS-MVP]" wrote:

> Hi Andrew,
>
> Try a different Ethernet cable and/or a different port on the switch.
> Make sure RSS and TCP Chimney Offload (TaskOffload) are disabled on the NIC.
>
> You also might want to post the results of an ipconfig /all for the
> workstation.
>
> --
> Merv Porter [SBS-MVP]
> ============================
>
> "Andrew @ Sedao" <Andrew @ > wrote in message
> news:9C7B4D61-934A-4B9F-969C-...
> > I have an SBS 2003 R2 serving 5 client PC's.
> > On most PC's, deleting a document in My Documents is slow, but manageable,
> > taking about 2 to 5 seconds.
> > However, on one PC - you hit the delete key, wait 5 to 10 seconds, then
> > preparing to delete appears - wait 20 seconds or so, then the prompt for
> > Yes/No appears.
> > If I log in as a different user on the same PC, with only 5 small
> > documents
> > in the My Documents folder, the result is the same.
> > I have tried different network drivers. Also set the NetBIOS option in
> > TCPIP to always enable.
> > Any other suggestions before I go buy a PCI card and disable the onboard
> > LAN?

>
> .
>

 
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Andrew @ Sedao
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Posts: n/a

 
      07-30-2010

Hi everyone,
I can confirm that the problem seems to be resolved, though the solution is
somewhat unexpected.
The user concerned encountered trouble with exporting data in Excel, so I
decided to reinstall office. A couple of hours afterwards I was thanked for
having solved the deleting files delay.
However unlikely it seems, there must have been something astray in the
office 2007 install - or some system file that the installation repaired.
If anyone else finds that this helps them out, I would be very pleased to
hear about it.
Thanks everyone for your help.
 
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evendon
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Posts: n/a

 
      08-16-2010
I speak french no english
"Andrew @ Sedao" <> a écrit dans le
message de news:9E9D7ED5-C279-41A0-B2F7-...
> Hi everyone,
> I can confirm that the problem seems to be resolved, though the solution
> is
> somewhat unexpected.
> The user concerned encountered trouble with exporting data in Excel, so I
> decided to reinstall office. A couple of hours afterwards I was thanked
> for
> having solved the deleting files delay.
> However unlikely it seems, there must have been something astray in the
> office 2007 install - or some system file that the installation repaired.
> If anyone else finds that this helps them out, I would be very pleased to
> hear about it.
> Thanks everyone for your help.


 
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