dell disconnected my vista from prem' to basic

4 try to fix a Bad keyboard my computer keeps giving me an Error 815 and say
i'm not conecting--(I have broadspeed RR) because it cant find the dial up
witch I dont have AND SAYS I'M OFFLINE WHEN I 'M IN THE MIDDLE OF THINGS
--
Have a nice day

Linda Entler wrote:

> 4 try to fix a Bad keyboard my computer keeps giving me an Error 815 and
> say i'm not conecting--(I have broadspeed RR) because it cant find the
> dial up
> witch I dont have AND SAYS I'M OFFLINE WHEN I 'M IN THE MIDDLE OF THINGS

Help us help you. These links will show you what details you need to include
in your next newsgroup post so we can help you:

http://www.elephantboycomputers.com/page2.html#Usenet
http://support.microsoft.com/default.aspx/kb/555375 - How to Ask a Question

Malke
--
MS-MVP
Elephant Boy Computers
www.elephantboycomputers.com
Don't Panic!

i have a vista perimiem an Inspiron 531--the computer is only 60 days
old--and I have had a slew of differant problems I have contacyed Dell for
their help, but each help has started some other
problem--frezzing,hibernation,connection, their have been more than their
should be for a new computer--POINT---the Dell asst took my computer out of
vista premium to vista basic ??and this was done because my Keypad may be
bad. getting new one on 4/27/08--i need to know if i'm causing more problems
--by running my system while it is out of sync --the shame of it all is they
could not fix any problems --so they said the only fix was to reurn my
computer back to Factory settings but never reset what ty did--i'm sorry i
just feel my New computer is slidding downhill Fast and I need help from
someone who Knows whats up--I keep getting a error #815 in connections it
acts like I have a dial up and i have high speed roadrunner with
insight.rr.com I wish you folks at windows could look inside my computer like
Dell connect--anyway can I keep using this computer without hurting it
anymore than it already is thanks anyway Linda
--
Have a nice day


"Malke" wrote:

> Linda Entler wrote:
>
> > 4 try to fix a Bad keyboard my computer keeps giving me an Error 815 and
> > say i'm not conecting--(I have broadspeed RR) because it cant find the
> > dial up
> > witch I dont have AND SAYS I'M OFFLINE WHEN I 'M IN THE MIDDLE OF THINGS
>
> Help us help you. These links will show you what details you need to include
> in your next newsgroup post so we can help you:
>
> http://www.elephantboycomputers.com/page2.html#Usenet
> http://support.microsoft.com/default.aspx/kb/555375 - How to Ask a Question
>
> Malke
> --
> MS-MVP
> Elephant Boy Computers
> www.elephantboycomputers.com
> Don't Panic!
>

Linda Entler wrote:

> i have a vista perimiem an Inspiron 531--the computer is only 60 days
> old--and I have had a slew of differant problems I have contacyed Dell for
> their help, but each help has started some other
> problem--frezzing,hibernation,connection, their have been more than their
> should be for a new computer--POINT---the Dell asst took my computer out
> of vista premium to vista basic ??and this was done because my Keypad may
> be bad. getting new one on 4/27/08--i need to know if i'm causing more
> problems --by running my system while it is out of sync --the shame of it
> all is they could not fix any problems --so they said the only fix was to
> reurn my computer back to Factory settings but never reset what ty
> did--i'm sorry i just feel my New computer is slidding downhill Fast and I
> need help from someone who Knows whats up--I keep getting a error #815 in
> connections it acts like I have a dial up and i have high speed roadrunner
> with insight.rr.com I wish you folks at windows could look inside my
> computer like Dell connect--anyway can I keep using this computer without
> hurting it
> anymore than it already is thanks anyway Linda

New computer with big problems = return to computer mftr. for
repair/replacement under warranty.

Malke
--
MS-MVP
Elephant Boy Computers
www.elephantboycomputers.com
Don't Panic!

thanks for the help
--
Have a nice day


"Malke" wrote:

> Linda Entler wrote:
>
> > i have a vista perimiem an Inspiron 531--the computer is only 60 days
> > old--and I have had a slew of differant problems I have contacyed Dell for
> > their help, but each help has started some other
> > problem--frezzing,hibernation,connection, their have been more than their
> > should be for a new computer--POINT---the Dell asst took my computer out
> > of vista premium to vista basic ??and this was done because my Keypad may
> > be bad. getting new one on 4/27/08--i need to know if i'm causing more
> > problems --by running my system while it is out of sync --the shame of it
> > all is they could not fix any problems --so they said the only fix was to
> > reurn my computer back to Factory settings but never reset what ty
> > did--i'm sorry i just feel my New computer is slidding downhill Fast and I
> > need help from someone who Knows whats up--I keep getting a error #815 in
> > connections it acts like I have a dial up and i have high speed roadrunner
> > with insight.rr.com I wish you folks at windows could look inside my
> > computer like Dell connect--anyway can I keep using this computer without
> > hurting it
> > anymore than it already is thanks anyway Linda
>
> New computer with big problems = return to computer mftr. for
> repair/replacement under warranty.
>
> Malke
> --
> MS-MVP
> Elephant Boy Computers
> www.elephantboycomputers.com
> Don't Panic!
>

On Sun, 27 Apr 2008 10:05:01 -0700, Linda Entler
<> wrote:

>i have a vista perimiem an Inspiron 531--the computer is only 60 days
>old--and I have had a slew of differant problems I have contacyed Dell for
>their help, but each help has started some other
>problem--frezzing,hibernation,connection, their have been more than their
>should be for a new computer--POINT---the Dell asst took my computer out of
>vista premium to vista basic ??and this was done because my Keypad may be
>bad. getting new one on 4/27/08--i need to know if i'm causing more problems
>--by running my system while it is out of sync --the shame of it all is they
>could not fix any problems --so they said the only fix was to reurn my
>computer back to Factory settings but never reset what ty did--i'm sorry i
>just feel my New computer is slidding downhill Fast and I need help from
>someone who Knows whats up--I keep getting a error #815 in connections it
>acts like I have a dial up and i have high speed roadrunner with
>insight.rr.com I wish you folks at windows could look inside my computer like
>Dell connect--anyway can I keep using this computer without hurting it
>anymore than it already is thanks anyway Linda

First of all, did the tech have you run any diags ? Things like
keyboards and touchpads are extremely simple to test outside of the
Windows environment. On Dell systems you simply hit the F12 key during
bootup and select "Diagnostics" or "Utility Partition" and follow the
prompts.

Regarding Error 815, it is generally an authentication error or
connectivity problem. There are numerous possible sources for this
error however I tend to look at softwares such as Norton Internet
Security, McAfee Anything and other over-the-top security softwares
first.

JD