Dell photo all in one 942 won't communicate

I have installed the above printer on my new dell pc running Vista. It is
installed successfully. I downloaded and installed new drivers from dell for
Vista and from windows update. It is supposed to be able to work with Vista.
It won't print. The error message is that it is not communicating with the
pc. The connections are all good, the printer worked fine when I switched it
back to my XP pc, I've uninstalled and reinstalled several times all the
above drivers. I have restarted the computer after each driver was
installed. I am at a loss. Any suggestions.

Ring Dell; it's their Printer and Drivers supposedly written for Vista.

"Sologoddess" wrote:

> I have installed the above printer on my new dell pc running Vista. It is
> installed successfully. I downloaded and installed new drivers from dell for
> Vista and from windows update. It is supposed to be able to work with Vista.
> It won't print. The error message is that it is not communicating with the
> pc. The connections are all good, the printer worked fine when I switched it
> back to my XP pc, I've uninstalled and reinstalled several times all the
> above drivers. I have restarted the computer after each driver was
> installed. I am at a loss. Any suggestions.

This is John at Dell headquarters.

If this hasn't been fixed yet, please try the following steps:

1. Download a fresh copy of the driver from support.dell.com
2. Remove the printer
3. Uninstall all currently installed printer software
4. Delete the contents of "C:\Windows\System32\Spool\Drivers\w32x86"
folder
5. Reinstall the Driver and software

That should do the trick. Let me know if it does not.

John
Dell Customer Advocate


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DellCAJohn
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