trulyblest wrote:
>
> I don't know where to post this, so here goes.... I am helping my mom
> with her laptop. She was having many misc. problems and so I used
> logmein free to remotely control her computer. (I am very good with
> WINXP problems, but not good with Vista) I installed Malwarebytes and
> discovered several malware issues including, vundo, mywebsearch and
> popcaploader.
>
> I cleaned them all out and then rebooted the computer. Now the problem!
>
> *I can't click on any icons at all, not even start/shutdown, etc. It is
> as though the desktop is DEAD. Then stranger than strange, I am
> currently typing this from the DEAD desktop using remote control from
> LOGMEIN Free. So I can access it remotely, but not sitting right at
> it???????*
>
> *Help, she didn't make any recovery disk, and everytime I try, it tells
> me that my 3 DVD disks are not the "Same" and stops after making the 1st
> disk even though they ARE all the same disks. DUH..this computer is not
> as smart as it thinks. LOL...*
>
> *I need to get it back to working, but am lost, because if I system
> restore, it is going to give me back the infections*:sick:.
>
> I would truly appreciate a brilliant mind :geek: to help me get this
> baby back up and running. My mom is having a nervous breakdown and
> driving me crazy cause this is the third day I have had her computer. I
> have searched for hours/days on end to fix this problem. Help!
>
> In case it matters, it is an HPdv6700, Vista Home premium 32 bit.
> Thanks in advance for any/all help.
Does your mother have data she needs to save? If yes, then have her buy an
external hard drive and attach it. If she is unable to copy the data files
to the external drive, connect remotely and you do it.
Then have her reboot the computer and press F10. This should get her into
the HP Recovery setup. Have her do a full destructive restore. This will
take quite a few hours. Once the recovery is complete, have her make
recovery disks. If you want, you can remote in and remove all the
unnecessary trial/obsolete/unwanted software. Install a good antivirus such
as NOD32 (commercial) or Avast (free).
Since she has Vista, make sure you create an extra administrative account
(call it "CompAdmin" or "Tech") and then log into it. From there, make your
mother's user account a Standard account.
If all of this is too difficult to do remotely, have her take the machine to
a professional computer repair shop (not your local equivalent of
BigComputerStore/GeekSquad).
Malke
--
MS-MVP
Elephant Boy Computers - Don't Panic!
http://www.elephantboycomputers.com/#FAQ
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