Desperate with Activesync 4.1 & 4.2 beta and Mobile 5

Yes, it sounds like a love's advertise. But I'm really desperate and
frustrated trying
to connect my new Qtek 9000 with three differents PC's (at office and at home)

Each one of the boxes are XP sp2 with the last patches from MS Update. The
firewall is the MS Windows one. One of them is a HP Compaq unit.

I've tried from AS 4.0, 4.1 to 4.2Beta
I've moved from one USB port to another
I've tried the bluetooth sync.
I've read any post and web page related to this issue and tried to apply the
advises.
I've respore the system once and again trying to start from the beginning.
Friday all was fine with one of them. I turned it off and, today monday,
without any more key pressed since friday, no connection.

At home I've only reached to the point of the AS green window triying to
stablish contact in two differents PC's.

NO SUCCESS AT ALL!

Still worst: I have no more time.

Microsoft AS Team, please:
I need to evalute this product for my company, in order to take the
decission between this and other solutions. I feel lost in the wilderness
with Activesync and Mobile.

Any idea, any clue, any help?

Sincerly, your customer from a lot of years, your faithfull and desperate
customer
Raúl

I'll try.
Thank you, but this is not, obviously, the best solution.

"" wrote:

> Have you tried synching over Infra red. It usually works.
> Cheers.
>

Hi,
What is the exact error message you are seeing? Have you allowed ActiveSync
as an exception to your software firewall configuration?


--
Chris De Herrera
http://www.pocketpcfaq.com
http://www.tabletpctalk.com
http://www.pocketpctalk.com
http://www.mobilitytalk.com

ActiveSync 4.x Troubleshooting Guide -
http://www.pocketpcfaq.com/faqs/acti...shoot-as4x.htm

"raul" <> wrote in message
news:E564E4AD-20CD-49BF-A36F-...
> Yes, it sounds like a love's advertise. But I'm really desperate and
> frustrated trying
> to connect my new Qtek 9000 with three differents PC's (at office and at
> home)
>
> Each one of the boxes are XP sp2 with the last patches from MS Update. The
> firewall is the MS Windows one. One of them is a HP Compaq unit.
>
> I've tried from AS 4.0, 4.1 to 4.2Beta
> I've moved from one USB port to another
> I've tried the bluetooth sync.
> I've read any post and web page related to this issue and tried to apply
> the
> advises.
> I've respore the system once and again trying to start from the beginning.
> Friday all was fine with one of them. I turned it off and, today monday,
> without any more key pressed since friday, no connection.
>
> At home I've only reached to the point of the AS green window triying to
> stablish contact in two differents PC's.
>
> NO SUCCESS AT ALL!
>
> Still worst: I have no more time.
>
> Microsoft AS Team, please:
> I need to evalute this product for my company, in order to take the
> decission between this and other solutions. I feel lost in the wilderness
> with Activesync and Mobile.
>
> Any idea, any clue, any help?
>
> Sincerly, your customer from a lot of years, your faithfull and desperate
> customer
> Raúl
>
>
>

I've used the iMate JasJar with Active Sync 4.1 and it *does* work, so
there's something unique about Qtek, which seems unlikely, or your computer
configuration.

1. Check the Windows Firewall configuration in Control Panel on the PC and
make sure that exceptions are allowed. If they aren't no matter what Active
Sync does during install, your PCs won't be able to see network traffic from
the device.

2. When you tried Bluetooth sync, what, exactly, did you do? This is *very*
reliable, doesn't depend on the firewall settings, etc.

3. Make sure that USB connections are enabled in ActiveSync for the USB case
(open the ActiveSync application, choose File | Connection Settings, and
make sure that USB or the serial port associated with Bluetooth on your
machine is enabled/selected).

Paul T.


"raul" <> wrote in message
news:E564E4AD-20CD-49BF-A36F-...
> Yes, it sounds like a love's advertise. But I'm really desperate and
> frustrated trying
> to connect my new Qtek 9000 with three differents PC's (at office and at
> home)
>
> Each one of the boxes are XP sp2 with the last patches from MS Update. The
> firewall is the MS Windows one. One of them is a HP Compaq unit.
>
> I've tried from AS 4.0, 4.1 to 4.2Beta
> I've moved from one USB port to another
> I've tried the bluetooth sync.
> I've read any post and web page related to this issue and tried to apply
> the
> advises.
> I've respore the system once and again trying to start from the beginning.
> Friday all was fine with one of them. I turned it off and, today monday,
> without any more key pressed since friday, no connection.
>
> At home I've only reached to the point of the AS green window triying to
> stablish contact in two differents PC's.
>
> NO SUCCESS AT ALL!
>
> Still worst: I have no more time.
>
> Microsoft AS Team, please:
> I need to evalute this product for my company, in order to take the
> decission between this and other solutions. I feel lost in the wilderness
> with Activesync and Mobile.
>
> Any idea, any clue, any help?
>
> Sincerly, your customer from a lot of years, your faithfull and desperate
> customer
> Raúl
>
>
>

Thanks all for the help.

1.0 Well, no success with the infrared port (in one of the PC's).
2.0 Antivirus desabled
2.1 Windows firewall disabled
2.2 Deleted partnerships
2.3 Rebooted the system
2.4 Pluged in the PDA (it has no cradle)

No success!

"Chris Jordan" wrote:

> If Infrared sync works, then it eliminates some of the issues - so try it
> and see. I agree it might not be the best route forward, but it shows where
> the errors might be while trouble shooting.
>
> There might be more than a firewall blocking the system.
> Turn off the firewall (for the moment) and any ant-virus / anti-spam (Norton
> etc.).
> Then delete all partnerships from ActiveSync.
> Then re-boot the PC, ensuring the firewall remains off and the device is not
> connected.
> Then plug in the USB cradle.
> Then put the device in the cradle - it should sync up without any issues.
>
> Some trouble shooting guides exist: e.g.
> http://blogs.msdn.com/jasonlan/archi...22/556946.aspx
>
>
>

You'll have to be more specific about what is actually happening ("Active
Sync doesn't work" may be true, but it's useless for debugging the problem).
The PC is stuck with the AS icon in the system tray gray? No sign of a
network adapter associated with the device in the Settings | Network
Connections applet on the XP Start menu? Or the AS icon is green and
apparently spinning? Or it shows connected, but doesn't sync?

You'll have to tell us, also, what firewall and virus scanner you are using.
Some virus scanners are *not* really disabled when you disable them. When
you do that, it just prevents *anything* from coming in, including the
messages sent between the device and ActiveSync.

Paul T.

"raul" <> wrote in message
news:CB7CE09B-D706-42FF-A50E-...
> Thanks all for the help.
>
> 1.0 Well, no success with the infrared port (in one of the PC's).
> 2.0 Antivirus desabled
> 2.1 Windows firewall disabled
> 2.2 Deleted partnerships
> 2.3 Rebooted the system
> 2.4 Pluged in the PDA (it has no cradle)
>
> No success!
>
> "Chris Jordan" wrote:
>
>> If Infrared sync works, then it eliminates some of the issues - so try it
>> and see. I agree it might not be the best route forward, but it shows
>> where
>> the errors might be while trouble shooting.
>>
>> There might be more than a firewall blocking the system.
>> Turn off the firewall (for the moment) and any ant-virus / anti-spam
>> (Norton
>> etc.).
>> Then delete all partnerships from ActiveSync.
>> Then re-boot the PC, ensuring the firewall remains off and the device is
>> not
>> connected.
>> Then plug in the USB cradle.
>> Then put the device in the cradle - it should sync up without any issues.
>>
>> Some trouble shooting guides exist: e.g.
>> http://blogs.msdn.com/jasonlan/archi...22/556946.aspx
>>
>>
>>

Hello Paul. Thanks for your concern.

>
> 1. Check the Windows Firewall configuration in Control Panel on the PC and
> make sure that exceptions are allowed. If they aren't no matter what Active
> Sync does during install, your PCs won't be able to see network traffic from
> the device.

1. Is it not the same if I desable de fiewall?


>
> 2. When you tried Bluetooth sync, what, exactly, did you do? This is *very*
> reliable, doesn't depend on the firewall settings, etc.

2. Is hard for me to explain the mechanism, because my lack of experience

> 3. Make sure that USB connections are enabled in ActiveSync for the USB case
> (open the ActiveSync application, choose File | Connection Settings, and
> make sure that USB or the serial port associated with Bluetooth on your
> machine is enabled/selected).

3. This was already done, from the beginngin and in any case.

Once and again, the WCESLog.log record this:

05/16/2006 00:04:46.828 **************** Logging Started ****************
05/16/2006 00:04:46.828 Process C:\ARCHIV~1\MI3AA1~1\rapimgr.exe p(2036)
05/16/2006 00:04:46.828 p(2036) t(2040) TraceToFile -> ERROR in
InitRAPIMgrWindows : hr = 0x800706a6 - rapimgr.cpp(916)
05/16/2006 00:04:46.828 p(2036) t(2040) RAPIMgr -> Enabling RAPIMgr process
for SessionID: 0, ProcessID: 2036 - rapimgr.cpp(1909)

Any clues?

The error is "the binding handle is invalid", which is pretty useless. The
path to rapimgr.exe concerns me, though: C:\ARCHIV~1\MI3AA1~1\rapimgr.exe
Is that the path where you have something installed?

Paul T.


"raul" <> wrote in message
news:2DFEA75D-513F-4C5D-A94B-...
> Hello Paul. Thanks for your concern.
>
>>
>> 1. Check the Windows Firewall configuration in Control Panel on the PC
>> and
>> make sure that exceptions are allowed. If they aren't no matter what
>> Active
>> Sync does during install, your PCs won't be able to see network traffic
>> from
>> the device.
>
> 1. Is it not the same if I desable de fiewall?
>
>
>>
>> 2. When you tried Bluetooth sync, what, exactly, did you do? This is
>> *very*
>> reliable, doesn't depend on the firewall settings, etc.
>
> 2. Is hard for me to explain the mechanism, because my lack of experience
>
>> 3. Make sure that USB connections are enabled in ActiveSync for the USB
>> case
>> (open the ActiveSync application, choose File | Connection Settings, and
>> make sure that USB or the serial port associated with Bluetooth on your
>> machine is enabled/selected).
>
> 3. This was already done, from the beginngin and in any case.
>
> Once and again, the WCESLog.log record this:
>
> 05/16/2006 00:04:46.828 **************** Logging Started ****************
> 05/16/2006 00:04:46.828 Process C:\ARCHIV~1\MI3AA1~1\rapimgr.exe p(2036)
> 05/16/2006 00:04:46.828 p(2036) t(2040) TraceToFile -> ERROR in
> InitRAPIMgrWindows : hr = 0x800706a6 - rapimgr.cpp(916)
> 05/16/2006 00:04:46.828 p(2036) t(2040) RAPIMgr -> Enabling RAPIMgr
> process
> for SessionID: 0, ProcessID: 2036 - rapimgr.cpp(1909)
>
> Any clues?
>

Hello Paul

> The error is "the binding handle is invalid", which is pretty useless. The
> path to rapimgr.exe concerns me, though: C:\ARCHIV~1\MI3AA1~1\rapimgr.exe
> Is that the path where you have something installed?
>

Yes, it is. Exactly: C:\Archivos de programa\Microsoft ActiveSync
But, according the dir /X switch is:
13/05/2006 23:51 <DIR> MI3AA1~1 Microsoft ActiveSync

Is that good or bad?

Hello Chris.
Thanks for your help.


> Hi,
> What is the exact error message you are seeing? Have you allowed ActiveSync
> as an exception to your software firewall configuration?
>

I have no error message at all, but the common windows telling me there
"your device was not detected". In my configuration, the window indicates:
COM1 Available
COM2 Available
DMA Available
Infrared Available
USB Available

Now, but what really -presently- happends is:

1) I plug in the handset
2) An icon appears on the bottom barr (I think is the notifications barr)
showing a new lan connection is stablished. This icon is blinking
3) At the same time, under the lan connections window, a new entry appears,
indicating it is related to the mobile device.
4) The window "Microsoft ActiveSunc" starts showing the green wheel moving.
5) A few seconds after, this window shows the message: "Not connected"
6) The entry in the lan connections window disappears
7) Five minutes after, the step 2) starts again, till the end.

Under the devices manager window, no entry appears under the USB records
indicating the PDA.

Thanks in advance to the help