Did a Restore, now user can't use MS Office

Last week I upgraded a HPxw4400X workstation from WinXP Pro w/SP3 to Vista
Business. I did a full backup and also used FAST (files and settings
transfer wizard). However, I soon found out that the DVD drive was "broke".
HP told me it was because of the upgrade. They said to do a fresh install.
Did another backup, fresh install, then a restore. Had lots of problems
with BSOD, but a selective restore got it working again. But he can't see
MS Office, nor navigate to it. I can see it when logged in as an admin. I
thought of copying files and folders between profiles (he has 3 of 'em -
<name>, <name>.<domain name>, and <name>.<domain name>.000). The former is
the oldest so I thought I could copy the App Data and User Data over it'd
work (in both Documents and Settings, and Users), but it didn't work.

I've been here working on various issues for 28 hours, so I'm not thinking
as clearly as I'd like. What am I missing?


--
Mike Webb
Platte River Whooping Crane Maintenance Trust, Inc.
a conservation non-profit (501 (c)(3)) organization
Wood River, NE

I would do a fresh install and NOT a restore. You might have introduced
problems that you already had. Do a fresh install again, right after that
install, update your current antivirus. Once that is done, update your
video, Motherboard drivers if needed.

Install Office from scratch. When done, do MS updates.

Then you can copy your DATA only back to your system.

I know that sounds like lots of work, but you stated that you've been doing
this for 28+ hours. Yes, what I suggest will take lots of time, but I will
bet if you don't do it that way, your issues will continue.

Hope that helps.


"Mike in Nebraska" <> wrote in message
news:%...
> Last week I upgraded a HPxw4400X workstation from WinXP Pro w/SP3 to Vista
> Business. I did a full backup and also used FAST (files and settings
> transfer wizard). However, I soon found out that the DVD drive was
> "broke". HP told me it was because of the upgrade. They said to do a
> fresh install. Did another backup, fresh install, then a restore. Had
> lots of problems with BSOD, but a selective restore got it working again.
> But he can't see MS Office, nor navigate to it. I can see it when logged
> in as an admin. I thought of copying files and folders between profiles
> (he has 3 of 'em - <name>, <name>.<domain name>, and <name>.<domain
> name>.000). The former is the oldest so I thought I could copy the App
> Data and User Data over it'd work (in both Documents and Settings, and
> Users), but it didn't work.
>
> I've been here working on various issues for 28 hours, so I'm not thinking
> as clearly as I'd like. What am I missing?
>
>
> --
> Mike Webb
> Platte River Whooping Crane Maintenance Trust, Inc.
> a conservation non-profit (501 (c)(3)) organization
> Wood River, NE

Good points. One thing to throw at you (this is the tiredness talking,
probably) .... what if I put in the Office CD and did a Repair? It'd get
him up quicker, but I suspect the underlying problems may still linger
causing me to chase 'em down for longer than it's worth.

"measekite's Psychiatrist" <> wrote in message
news:fuEkl.4391$%...
>I would do a fresh install and NOT a restore. You might have introduced
>problems that you already had. Do a fresh install again, right after that
>install, update your current antivirus. Once that is done, update your
>video, Motherboard drivers if needed.
>
> Install Office from scratch. When done, do MS updates.
>
> Then you can copy your DATA only back to your system.
>
> I know that sounds like lots of work, but you stated that you've been
> doing this for 28+ hours. Yes, what I suggest will take lots of time, but
> I will bet if you don't do it that way, your issues will continue.
>
> Hope that helps.
>
>
> "Mike in Nebraska" <> wrote in message
> news:%...
>> Last week I upgraded a HPxw4400X workstation from WinXP Pro w/SP3 to
>> Vista Business. I did a full backup and also used FAST (files and
>> settings transfer wizard). However, I soon found out that the DVD drive
>> was "broke". HP told me it was because of the upgrade. They said to do a
>> fresh install. Did another backup, fresh install, then a restore. Had
>> lots of problems with BSOD, but a selective restore got it working again.
>> But he can't see MS Office, nor navigate to it. I can see it when logged
>> in as an admin. I thought of copying files and folders between profiles
>> (he has 3 of 'em - <name>, <name>.<domain name>, and <name>.<domain
>> name>.000). The former is the oldest so I thought I could copy the App
>> Data and User Data over it'd work (in both Documents and Settings, and
>> Users), but it didn't work.
>>
>> I've been here working on various issues for 28 hours, so I'm not
>> thinking as clearly as I'd like. What am I missing?
>>
>>
>> --
>> Mike Webb
>> Platte River Whooping Crane Maintenance Trust, Inc.
>> a conservation non-profit (501 (c)(3)) organization
>> Wood River, NE
>
>

On Wed, 11 Feb 2009 11:35:13 -0600, Mike in Nebraska wrote:

> Last week I upgraded a HPxw4400X workstation from WinXP Pro w/SP3 to
> Vista Business. I did a full backup and also used FAST (files and
> settings transfer wizard). However, I soon found out that the DVD drive
> was "broke". HP told me it was because of the upgrade. They said to do
> a fresh install. Did another backup, fresh install, then a restore. Had
> lots of problems with BSOD, but a selective restore got it working
> again. But he can't see MS Office, nor navigate to it. I can see it
> when logged in as an admin. I thought of copying files and folders
> between profiles (he has 3 of 'em - <name>, <name>.<domain name>, and
> <name>.<domain name>.000). The former is the oldest so I thought I
> could copy the App Data and User Data over it'd work (in both Documents
> and Settings, and Users), but it didn't work.
>
> I've been here working on various issues for 28 hours, so I'm not
> thinking as clearly as I'd like. What am I missing?

In the meantime, until you can get the problem sorted out, you might
consider installing OpenOffice.org - at least productivity can continue.

"Mike in Nebraska" <> wrote in message
news:...
> Good points. One thing to throw at you (this is the tiredness talking,
> probably) .... what if I put in the Office CD and did a Repair? It'd get
> him up quicker, but I suspect the underlying problems may still linger
> causing me to chase 'em down for longer than it's worth.
>

You could try that and see if it works, but in the long run, I think you
would be better off with a "redo". Been there done that many times.


> "measekite's Psychiatrist" <> wrote in message
> news:fuEkl.4391$%...
>>I would do a fresh install and NOT a restore. You might have introduced
>>problems that you already had. Do a fresh install again, right after that
>>install, update your current antivirus. Once that is done, update your
>>video, Motherboard drivers if needed.
>>
>> Install Office from scratch. When done, do MS updates.
>>
>> Then you can copy your DATA only back to your system.
>>
>> I know that sounds like lots of work, but you stated that you've been
>> doing this for 28+ hours. Yes, what I suggest will take lots of time,
>> but I will bet if you don't do it that way, your issues will continue.
>>
>> Hope that helps.
>>
>>
>> "Mike in Nebraska" <> wrote in message
>> news:%...
>>> Last week I upgraded a HPxw4400X workstation from WinXP Pro w/SP3 to
>>> Vista Business. I did a full backup and also used FAST (files and
>>> settings transfer wizard). However, I soon found out that the DVD drive
>>> was "broke". HP told me it was because of the upgrade. They said to do
>>> a fresh install. Did another backup, fresh install, then a restore. Had
>>> lots of problems with BSOD, but a selective restore got it working
>>> again. But he can't see MS Office, nor navigate to it. I can see it
>>> when logged in as an admin. I thought of copying files and folders
>>> between profiles (he has 3 of 'em - <name>, <name>.<domain name>, and
>>> <name>.<domain name>.000). The former is the oldest so I thought I
>>> could copy the App Data and User Data over it'd work (in both Documents
>>> and Settings, and Users), but it didn't work.
>>>
>>> I've been here working on various issues for 28 hours, so I'm not
>>> thinking as clearly as I'd like. What am I missing?
>>>
>>>
>>> --
>>> Mike Webb
>>> Platte River Whooping Crane Maintenance Trust, Inc.
>>> a conservation non-profit (501 (c)(3)) organization
>>> Wood River, NE
>>
>>
>

On Wed, 11 Feb 2009 11:35:13 -0600, "Mike in Nebraska"
<> wrote:

>I've been here working on various issues for 28 hours, so I'm not thinking
>as clearly as I'd like. What am I missing?

What you're missing is that you were nuts to upgrade XP/SP3 to Vista
in the first place.

I'd rather not, thanks. I'd rather work through this problem, than postpone
it.

"ray" <> wrote in message
news:...
> On Wed, 11 Feb 2009 11:35:13 -0600, Mike in Nebraska wrote:
>
>> Last week I upgraded a HPxw4400X workstation from WinXP Pro w/SP3 to
>> Vista Business. I did a full backup and also used FAST (files and
>> settings transfer wizard). However, I soon found out that the DVD drive
>> was "broke". HP told me it was because of the upgrade. They said to do
>> a fresh install. Did another backup, fresh install, then a restore. Had
>> lots of problems with BSOD, but a selective restore got it working
>> again. But he can't see MS Office, nor navigate to it. I can see it
>> when logged in as an admin. I thought of copying files and folders
>> between profiles (he has 3 of 'em - <name>, <name>.<domain name>, and
>> <name>.<domain name>.000). The former is the oldest so I thought I
>> could copy the App Data and User Data over it'd work (in both Documents
>> and Settings, and Users), but it didn't work.
>>
>> I've been here working on various issues for 28 hours, so I'm not
>> thinking as clearly as I'd like. What am I missing?
>
> In the meantime, until you can get the problem sorted out, you might
> consider installing OpenOffice.org - at least productivity can continue.

I probably will do a full reinstall. Sounds like the best idea.

"measekite's Psychiatrist" <> wrote in message
news:uRFkl.22614$...
>
> "ray" <> wrote in message
> news:...
>> On Wed, 11 Feb 2009 11:35:13 -0600, Mike in Nebraska wrote:
>>
>>> Last week I upgraded a HPxw4400X workstation from WinXP Pro w/SP3 to
>>> Vista Business. I did a full backup and also used FAST (files and
>>> settings transfer wizard). However, I soon found out that the DVD drive
>>> was "broke". HP told me it was because of the upgrade. They said to do
>>> a fresh install. Did another backup, fresh install, then a restore. Had
>>> lots of problems with BSOD, but a selective restore got it working
>>> again. But he can't see MS Office, nor navigate to it. I can see it
>>> when logged in as an admin. I thought of copying files and folders
>>> between profiles (he has 3 of 'em - <name>, <name>.<domain name>, and
>>> <name>.<domain name>.000). The former is the oldest so I thought I
>>> could copy the App Data and User Data over it'd work (in both Documents
>>> and Settings, and Users), but it didn't work.
>>>
>>> I've been here working on various issues for 28 hours, so I'm not
>>> thinking as clearly as I'd like. What am I missing?
>>
>> In the meantime, until you can get the problem sorted out, you might
>> consider installing OpenOffice.org - at least productivity can continue.
>
> He can continue by installing MS Office again. He can uninstall (or try
> to) uninstall it. He can then reinstall MS Office. I did suggest that he
> redo his system to get rid of all possible problems. One thing that he
> doesn't need is that inferior OpenSores Office. That technology is good
> for people who are poor and don't like Microsoft like yourself.
>
> Installing OO would be a complete waste of time. You just can't figure
> that one out. Your stock answer is install Ubuntu, install OpenSores
> Office.
>
> People need to get real work done so they need real products, not that
> crappy OpenSores stuff you are trying to shove down their throats.
>
> Just doesn't cut it.
>
> Imagine, Ubuntu is FREE and NOBODY wants it. Ubuntu is on less than ONE
> PERCENT of the desktop. Imagine, after all these years, it is hardly a
> blip on the radar. Must be some pretty crappy stuff for people to IGNORE
> free software.
>
> Why not go to the Ubuntu forums and help those sorry sacks out who think
> they got something good!!!!!
>
>
>

On Wed, 11 Feb 2009 11:41:14 -0800, measekite's Psychiatrist wrote:

> "ray" <> wrote in message
> news:...
>> On Wed, 11 Feb 2009 11:35:13 -0600, Mike in Nebraska wrote:
>>
>>> Last week I upgraded a HPxw4400X workstation from WinXP Pro w/SP3 to
>>> Vista Business. I did a full backup and also used FAST (files and
>>> settings transfer wizard). However, I soon found out that the DVD
>>> drive was "broke". HP told me it was because of the upgrade. They
>>> said to do a fresh install. Did another backup, fresh install, then a
>>> restore. Had lots of problems with BSOD, but a selective restore got
>>> it working again. But he can't see MS Office, nor navigate to it. I
>>> can see it when logged in as an admin. I thought of copying files and
>>> folders between profiles (he has 3 of 'em - <name>, <name>.<domain
>>> name>, and <name>.<domain name>.000). The former is the oldest so I
>>> thought I could copy the App Data and User Data over it'd work (in
>>> both Documents and Settings, and Users), but it didn't work.
>>>
>>> I've been here working on various issues for 28 hours, so I'm not
>>> thinking as clearly as I'd like. What am I missing?
>>
>> In the meantime, until you can get the problem sorted out, you might
>> consider installing OpenOffice.org - at least productivity can
>> continue.
>
> He can continue by installing MS Office again. He can uninstall (or try
> to) uninstall it. He can then reinstall MS Office. I did suggest that
> he redo his system to get rid of all possible problems. One thing that
> he doesn't need is that inferior OpenSores Office. That technology is
> good for people who are poor and don't like Microsoft like yourself.
>

Fine. If that works he probably won't need my suggestion. If not . . .

> Installing OO would be a complete waste of time. You just can't figure
> that one out. Your stock answer is install Ubuntu, install OpenSores
> Office.

You're right - I can't figure out why it's better to continue to beat
your head against the wall when a quick, simple exercise will let
productivity continue.

>
> People need to get real work done so they need real products, not that
> crappy OpenSores stuff you are trying to shove down their throats.

Not familiar with OpenSores - could you give me a reference? I'm not
trying to "shove" anything down anyone's throat - just trying to help the
OP maintain productivity. OpenOffice.org will do virtually everything
that the average user needs.

>
> Just doesn't cut it.
>
> Imagine, Ubuntu is FREE and NOBODY wants it. Ubuntu is on less than ONE
> PERCENT of the desktop. Imagine, after all these years, it is hardly a
> blip on the radar. Must be some pretty crappy stuff for people to
> IGNORE free software.

I didn't say word one about Ubuntu.

>
> Why not go to the Ubuntu forums and help those sorry sacks out who think
> they got something good!!!!!

Mainly because they don't NEED help. Linux just works.

On Wed, 11 Feb 2009 13:48:18 -0600, Mike in Nebraska wrote:

> I'd rather not, thanks. I'd rather work through this problem, than
> postpone it.
>
> "ray" <> wrote in message
> news:...
>> On Wed, 11 Feb 2009 11:35:13 -0600, Mike in Nebraska wrote:
>>
>>> Last week I upgraded a HPxw4400X workstation from WinXP Pro w/SP3 to
>>> Vista Business. I did a full backup and also used FAST (files and
>>> settings transfer wizard). However, I soon found out that the DVD
>>> drive was "broke". HP told me it was because of the upgrade. They
>>> said to do a fresh install. Did another backup, fresh install, then a
>>> restore. Had lots of problems with BSOD, but a selective restore got
>>> it working again. But he can't see MS Office, nor navigate to it. I
>>> can see it when logged in as an admin. I thought of copying files and
>>> folders between profiles (he has 3 of 'em - <name>, <name>.<domain
>>> name>, and <name>.<domain name>.000). The former is the oldest so I
>>> thought I could copy the App Data and User Data over it'd work (in
>>> both Documents and Settings, and Users), but it didn't work.
>>>
>>> I've been here working on various issues for 28 hours, so I'm not
>>> thinking as clearly as I'd like. What am I missing?
>>
>> In the meantime, until you can get the problem sorted out, you might
>> consider installing OpenOffice.org - at least productivity can
>> continue.

Your call - I generally try to maintain productivity.