Geo <> wrote:
> Sorry for the confusion : I am talking about Microsoft Update
I suspected as much. You can revert from Microsoft Update to Windows
Update, and I hear from other reports that doing so clears the problem. (You
will first need to re-enable the services you disabled). In MU, click
"Change settings" in the left-hand sidebar, then check "Disable Microsoft
Update software and let me use Windows Update only", and click "Apply
changes now".
Now, the real result worth knowing would be to see what happens if, having
reverted to "Windows Update", you then again upgrade to "Microsoft Update".
Is the old problem now fixed, or does it return?
> How can I report a problem to MS ?
This differs according to the country you are in. Start at
http://support.microsoft.com/ , make sure it is configured correctly for
your country, and look for a telephone or e-mail support option. Despite
the posted prices, if the problem arose from Windows Update or Microsoft
Update, support is supposed to be free of charge.
> I thought that MVPS did that with the info that they gathered in the
> newsgroups from ordinary people like me.
There is very little that MS could do just on the basis of reports of 100%
processor utilization: they would need to investigate the exact state of the
PCs in question, which only you have access to.
For instance, it is possible that this problem is related to the state of
the MU data structures on your hard disk, or it might be an interaction with
some third-party application that you have installed (e.g. anti-malware?).
Can you experiment with disabling some third-party startup applications to
see if that cures the problem?
--
Robin Walker [MVP Networking]