Display properties and printer drivers being lost

Greetings,

W2K Pro w/SP4 and all the updates loaded. Logged in as Administrator,
changed the display to a higher resolution than 640x480. Restart and the old
resolution is back. Installed the W2K printer driver for HP Laser Jet Series
II, reboot and no driver installed - the Event log says "...can't find a
suitable driver for the HP Laser Jet...". Also had the issue of WU trying to
re-install the latest updates, but the registry showed they were already
installed - didn't fix it, I just compare the numbers against the uninstall
folders to see if I really need them.

Mark

"Mark",

I am sorry you are hitting these issues. Would you mind re-running the
failure with just one update, and see what the results would be? Here's
how:

We need a little more information. Would you mind running through an
attempted installation on the Windows Update website and sending us back the
results? Here's how:

On Windows 2000:
1. Close all Internet browsers
2. Open a single Internet Explorer window.
3. In the Internet Explorer window, click Tools
4. Click Windows Update
5. When you reach the Windows Update site, click Custom Install
6. Click Review Updates
7. When presented with multiple updates, uncheck all of them except for one
update (your choice)
8. Look down at the System clock and note the time. Let the minute move
forward one, so that there is no other activity associated with this
attempt.
9. Click Install. Wait for Windows Update to fail. If it succeeds, reply
back and let us know.
10. Assuming it failed, Click Start
11. Click Run
12. The file is "%WINDIR%\Windows Update.log" (please INCLUDE the quotes and
notice the space between windows and update)
13. Press <Enter> or Click OK
14. When the log opens, scroll down to the hour and minute you memorized in
step 8.
15. Starting at the beginning of the first entry for that minute, click and
drag down and to the right selecting the rest of the log.
16. Click Edit, then Copy, or just press the <CTRL> and <C> keys.
17. Reply to this posting.
18. When that window opens, Tell us what update you attempted to install,
and where it failed from your observation.
19. After this, on a new line, state the following and press <Enter>: Log
entries follow:
20. Place the cursor on the line under the entry from step 19, and then
click Edit, then Paste, or just press the <CTRL> and <V> keys.
21. The log entries copied in steps 15-16 should have copied into your
posting.
22. Send it to us, and let us take a look at this failure.

Sincerely,

Pat Walters [MSFT]


"Bakersacres" <> wrote in message
news:CF71BCA9-2255-496F-9CA4-...
> Greetings,
>
> W2K Pro w/SP4 and all the updates loaded. Logged in as Administrator,
> changed the display to a higher resolution than 640x480. Restart and the
old
> resolution is back. Installed the W2K printer driver for HP Laser Jet
Series
> II, reboot and no driver installed - the Event log says "...can't find a
> suitable driver for the HP Laser Jet...". Also had the issue of WU trying
to
> re-install the latest updates, but the registry showed they were already
> installed - didn't fix it, I just compare the numbers against the
uninstall
> folders to see if I really need them.
>
> Mark
>
>
>
>