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Nik
OK, I was hoping that the Device Manager would identify what was causing the problem. You may need to contact Dell again and ask what is in slot 4 on the motherboard. -- Ronnie Vernon Microsoft MVP Windows Shell/User "Nik" <> wrote in message news  9773516-8DD0-48B7-9807-...> Okay, Device Manager found no yellow exclamations. I went to device > manager > and clicked properties on every entry. No error message on anything. I > did > have entries which indicate "no device drivers for this device" but > nothing > else. > > > > "Ronnie Vernon MVP" wrote: > >> Nik >> >> The second error message is the one will want to concentrate on. >> >> Error message is logged in the System log every time that you start >> Windows >> Vista: "ACPI BIOS does not contain an IRQ for the device in PCI slot >> <number>": >> http://support.microsoft.com/default...;en-us;Q930062 >> >> Open Control Panel and click Hardware and Sound. In the next window, >> select >> the Device Manager. Start expanding all of the categories and look for >> any >> yellow exclamation marks ( ! ) next to any of the hardware devices. >> >> If none are found, you may need to right click each device and select >> properties. In the Device Status section, look for a message similar to >> the >> following: This device cannot find enough free resources that it can >> use. >> (Code 12) >> >> Note: ACPI is the Advanced Configuration and Power Interface. It's a >> layer >> of software and hardware that allows the OS to configure hardware >> properly. >> >> Whatever you find, this indicates that you may need an update for the >> ACPI >> BIOS, that you have a bad peripheral card, such as the display or sound >> card, or that one of the PCI slots on the motherboard may be bad. >> >> -- >> >> Ronnie Vernon >> Microsoft MVP >> Windows Shell/User >> >> >> "Nik" <> wrote in message >> news:FE79EA19-27C8-46C9-9E95-... >> >I ran msinfo - no problem devices found. >> > I ran mdsched.exe - no memory problems found. >> > I don't seen anything red and critical under applications in the event >> > view. >> > >> > Under system I don't find any coincidental red error messages during >> > each >> > of >> > the times I got blues screens but probably the most consistent thing I >> > see >> > is >> > this DCOM message: >> > >> > Log Name: System >> > Source: Microsoft-Windows-DistributedCOM >> > Date: 7/2/2007 7:40:43 PM >> > Event ID: 10010 >> > Task Category: None >> > Level: Error >> > Keywords: Classic >> > User: N/A >> > Computer: OfficeComputer >> > Description: >> > The server {DC0C2640-1415-4644-875C-6F4D769839BA} did not register with >> > DCOM >> > within the required timeout. >> > Event Xml: >> > <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> >> > <System> >> > <Provider Name="Microsoft-Windows-DistributedCOM" >> > Guid="{1B562E86-B7AA-4131-BADC-B6F3A001407E}" EventSourceName="DCOM" /> >> > <EventID Qualifiers="49152">10010</EventID> >> > <Version>0</Version> >> > <Level>2</Level> >> > <Task>0</Task> >> > <Opcode>0</Opcode> >> > <Keywords>0x80000000000000</Keywords> >> > <TimeCreated SystemTime="2007-07-03T00:40:43.000Z" /> >> > <EventRecordID>13846</EventRecordID> >> > <Correlation /> >> > <Execution ProcessID="0" ThreadID="0" /> >> > <Channel>System</Channel> >> > <Computer>OfficeComputer</Computer> >> > <Security /> >> > </System> >> > <EventData> >> > <Data Name="param1">{DC0C2640-1415-4644-875C-6F4D769839BA}</Data> >> > </EventData> >> > </Event> >> > >> > >> > _______________________________________________ >> > >> > Also I see another error which points to a BOIS issue: >> > >> > >> > Log Name: System >> > Source: ACPI >> > Date: 7/2/2007 7:34:09 PM >> > Event ID: 6 >> > Task Category: None >> > Level: Error >> > Keywords: Classic >> > User: N/A >> > Computer: OfficeComputer >> > Description: >> > IRQARB: ACPI BIOS does not contain an IRQ for the device in PCI slot 4, >> > function 0. Please contact your system vendor for technical assistance. >> > Event Xml: >> > <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> >> > <System> >> > <Provider Name="ACPI" /> >> > <EventID Qualifiers="49157">6</EventID> >> > <Level>2</Level> >> > <Task>0</Task> >> > <Keywords>0x80000000000000</Keywords> >> > <TimeCreated SystemTime="2007-07-03T00:34:09.827Z" /> >> > <EventRecordID>13723</EventRecordID> >> > <Channel>System</Channel> >> > <Computer>OfficeComputer</Computer> >> > <Security /> >> > </System> >> > <EventData> >> > <Data> >> > </Data> >> > <Data>IRQARB</Data> >> > <Data>4</Data> >> > <Data>0</Data> >> > >> > <Binary>000000000400300000000000060005C00000000000 00000000000000000000000000000000000000</Binary> >> > </EventData> >> > </Event> >> > >> > >> > >> > >> > >> > >> > >> > "Ronnie Vernon MVP" wrote: >> > >> >> Nik >> >> >> >> All of those errors can be associated with hardware drivers, or they >> >> can >> >> also be associated with a bad RAM module. The only way you can track >> >> down >> >> which driver is causing the problem is to view the error events and >> >> try >> >> to >> >> glean which driver is misbehaving. >> >> >> >> First, click Start and type: msinfo32 and press Enter. In the System >> >> Information dialog, expand Components and select Problem Devices. Note >> >> if >> >> any hardware item is in there and the information that is given for >> >> the >> >> device. >> >> >> >> I would run the Memory Diagnostics first. First, close all running >> >> programs. >> >> Click Start and type: mdsched.exe and press Enter. In the >> >> resulting >> >> dialog box, click "Restart now and check for problems" option. The >> >> system >> >> will reboot and diagnostic program will run. This could take some >> >> time, >> >> so >> >> be patient. Post the results back here. >> >> >> >> If everything looks OK with the memory, run the Event Viewer. Go to >> >> Start >> >> and type: eventvwr press Enter. Look in Windows Logs/Application >> >> and >> >> also System. Expand Applications and Service Logs and open the >> >> Hardware >> >> Events Log. >> >> >> >> Look for any Red Error messages. If you see an error(s) that >> >> corresponds >> >> with the time a blue screen occured, double click the error, click the >> >> Copy >> >> Button, paste the results in a reply here. >> >> >> >> Let me know what you find. >> >> >> >> -- >> >> >> >> Ronnie Vernon >> >> Microsoft MVP >> >> Windows Shell/User >> >> >> >> >> >> "Nik" <> wrote in message >> >> news:AE2BB2A5-4C5D-424F-991B-... >> >> > Thanks... I have. >> >> > >> >> > I'm having problems with blue screens which seem to be related to my >> >> > use >> >> > of >> >> > iTunes & Quicktime. I've upgraded each of my device drivers through >> >> > Dell >> >> > or >> >> > via the mfg'rs sites. I've also updated iTunes & Quicktime versions >> >> > (I >> >> > think >> >> > three versions since I first moved to Vista). >> >> > >> >> > I've seen MEMORY_MANAGEMENT, IRQL_NOT_EQUAL_OR_LESS_THAN and >> >> > PAGE-FAULT_IN_NONPAGED_AREA faults. Also last night was the first >> >> > time >> >> > it >> >> > listed any program where the fault occurred... WIN32.SYS. >> >> > >> >> > I'm trying to find answers in how to identify the particular >> >> > driver/program >> >> > etc... that might be the cause or how to determine if the drivers I >> >> > have >> >> > installed on my PC are the most current (without going one-by-one >> >> > through >> >> > each one). When I get a blue screen, I know a dump file is created >> >> > but >> >> > is >> >> > there any information that can be analyzed to target what my issue >> >> > is? >> >> > >> >> > Thanks. >> >> > >> >> > >> >> > >> >> > "Ronnie Vernon MVP" wrote: >> >> > >> >> >> Nik >> >> >> >> >> >> Start another thread and give as much detail as you can about what >> >> >> the >> >> >> problem is. >> >> >> Someone here may be able to help. >> >> >> >> >> >> -- >> >> >> >> >> >> Ronnie Vernon >> >> >> Microsoft MVP >> >> >> Windows Shell/User >> >> >> >> >> >> >> >> >> "Nik" <> wrote in message >> >> >> news:557C9020-EFDA-4AC6-84E2-... >> >> >> > Yeah and Dell passed the buck because they say the issue is >> >> >> > caused >> >> >> > by >> >> >> > non-OEM >> >> >> > installed software. So I'm in limbo with no support .... what a >> >> >> > great >> >> >> > place >> >> >> > to be!!!!!!!!!!!!!! So I guess blue screens are a great >> >> >> > decoration >> >> >> > that >> >> >> > I'll >> >> >> > have to get used to. >> >> >> > >> >> >> > >> >> >> > "Ronnie Vernon MVP" wrote: >> >> >> > >> >> >> >> Nik >> >> >> >> >> >> >> >> The reason that you're getting the invalid PID message is >> >> >> >> because >> >> >> >> you >> >> >> >> are >> >> >> >> entering an OEM ID. The support for these versions of Windows is >> >> >> >> the >> >> >> >> responsibility of the vendor, in your case it would be Dell. >> >> >> >> >> >> >> >> Dell has their own live chat support. Go to the Dell website and >> >> >> >> register >> >> >> >> an >> >> >> >> account there and then log onto the support chat website. >> >> >> >> >> >> >> >> Dell Support Chat: >> >> >> >> http://support.dell.com/support/topi...=19&l=en&s=dhs >> >> >> >> >> >> >> >> >> >> >> >> They also have some good support forums available. >> >> >> >> >> >> >> >> Software - Vista - Dell Community Forum: >> >> >> >> http://www.dellcommunity.com/support...board.id=vista >> >> >> >> >> >> >> >> -- >> >> >> >> >> >> >> >> Ronnie Vernon >> >> >> >> Microsoft MVP >> >> >> >> Windows Shell/User >> >> >> >> >> >> >> >> >> >> >> >> "Nik" <> wrote in message >> >> >> >> news:A79C8182-670F-4403-9553-... >> >> >> >> > I'm having blue screen issued from a Dell-supplied upgrade to >> >> >> >> > Vista. >> >> >> >> > The >> >> >> >> > support page says you can chat on Vista during the first >> >> >> >> > 90-days >> >> >> >> > from >> >> >> >> > activation. But I go to live chat and click to let microsoft >> >> >> >> > scan >> >> >> >> > for >> >> >> >> > my >> >> >> >> > product id it doesn't find it. >> >> >> >> > >> >> >> >> > I follow the instructions they give to manually enter it and >> >> >> >> > it >> >> >> >> > says >> >> >> >> > it's >> >> >> >> > invalid. I then try to enter product key supplied with the >> >> >> >> > Vista >> >> >> >> > upgrade, >> >> >> >> > it's also invalid. >> >> >> >> > >> >> >> >> > I guess that's one way to reduce support... not validate any >> >> >> >> > product >> >> >> >> > ids.... >> >> >> >> > >> >> >> >> > Any help would be appreciated... I'm frustrated with blue >> >> >> >> > screens >> >> >> >> > and >> >> >> >> > vista >> >> >> >> > and I'm and IT director for a public company so I'm not your >> >> >> >> > average >> >> >> >> > home-computer jockey. >> >> >> >> > >> >> >> >> > >> >> >> >> |
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