Yankee wrote:
> I can't get any automatic updates and when I try manually I get the
> error code: 80072EFE. I haven't seen any resolutions for this in
> Microsoft help.
No vital information included with your posting...
You could have Windows XP Home, Windows XP Professional,
Windows XP Professional x64, Windows Vista Home Premium,
Windows Vista Ultimate, Windows Vista Ultimate x64, Windows 7
Professional, Windows 7 Ultimate x64... And so on, etc. You might
have no service packs installed, SP1, SP1a, Sp2 or SP3 on some of
those. You might have Internet Explorer 6, Internet Explorer 7 or
Internet Explorer 8. Give information when you request assistance
- on *your* specific issues.
Maybe you just don't know how to get that information? Fair enough.
You can obtain and supply the edition and version information:
Start button --> RUN
(no "RUN"? Press the "Windows Key" + R on your keyboard)
--> type in:
winver
--> Click OK.
The picture at the top of the window that opens will give you the general
(Operating System name and edition) while the line starting with the word
"version" will give you the rest of the story. Post _both_ in response
to this message verbatim. No paraphrasing - instead - ensure
character-for-character copying.
What version of Internet Explorer are you currently using? Easy to find
out. Open Internet Explorer and while that is in-focus, press and hold
the "ALT" key on your keyboard. With the "ALT" key still pressed, press
(just once, no holding) the "H" key. Now, with the "ALT" key still
pressed, press (just once, no holding) the "A" key. That will bring up
the "About Internet Explorer" window. It will give you the exact version
you are using - repeat what you see there in response to this message.
How to determine whether a computer is running a 32-bit version or
64-bit version of the Windows operating system
http://support.microsoft.com/kb/827218
Since I do not yet have this information from you, I can only suggest
some basic stuff and some stuff with caveats that you will have to
determine (based off the information you collect and share using the
above methods) which you need/should/could do.
Basic stuff:
Reboot and logon as administrative user.
Download, install, run, update and perform a full scan with the following
(freeware version):
SuperAntiSpyware
http://www.superantispyware.com/
Reboot and logon as administrative user.
Download, install, run, update and perform a full scan with the following
(freeware version):
MalwareBytes
http://www.malwarebytes.com/
Reboot and logon as administrative user.
Download and run the MSRT manually:
http://www.microsoft.com/security/ma...e/default.mspx
You may find nothing, you may find only cookies, you may think it is a
waste of time - but if you do all this and report back here with what you
do/don't find as you are doing all of it - you are adding more pieces to
the puzzle and the entire picture just may become clearer and your
problem resolved.
You also should run a full CHKDSK and defragmentation. How you do
this will depend on your OS.
Windows XP CHKDSK:
http://support.microsoft.com/kb/315265
Windows Vista CHKDSK:
http://www.windows-help-central.com/...ta-chkdsk.html
Windows XP Defragmentation:
http://support.microsoft.com/kb/314848
Windows Vista Defragmentation:
http://windows.microsoft.com/en-us/w...your-hard-disk
Continue by fixing your Windows Update system...
32-bit Operating System:
How do I reset Windows Update components?
http://support.microsoft.com/kb/971058
.... and click on the "Microsoft Fix it" icon. When asked, select "RUN",
both times. Check the "I agree" box and click on "Next". Check the box
for "Run aggressive options (not recommended)" and click "Next". Let
it finish up and follow the prompts until it is done. Close/exit and
reboot when it is.
64-bit Windows Vista:
Download, install and run...
System Update Readiness Tool for x64-based Systems
http://www.microsoft.com/downloads/d...f-0feefc7ff064
Reboot and logon as administrative user.
Try to get updates.
Come back and let us know.
--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html
Similar Threads
Linear Mode
