Download Fails

Whenever I go to Windows update, it scans and finds the needed updates with
no problem. But when I go to download them it brings up the status bar
window and says preparing to download, then it sits there till the update
fails. What causes this and how do I fix it?

Thanks
Eric

1. See the "Need more help? Tell us what problem you are having" section of
http://support.microsoft.com/?scid=ph;en-us;6527

2. You cannot install some updates or programs
http://support.microsoft.com/default...b;en-us;822798

3a. Check Windowsupdate.log (%windir%\Windowsupdate.log) for errors
associated with the download/install.

How to read the Windowsupdate.log file:
http://support.microsoft.com/?kbid=902093

3b. Compare errors to those listed here:
http://inetexplorer.mvps.org/archive...date_codes.htm and/or go to
http://windowsupdate.microsoft.com > click on Help and Support link in left
pane > Solve problems on your own.

4. Windows Update Checklist:
http://www3.telus.net/dandemar/updtcl.htm
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE) & Security

Eric wrote:
> Whenever I go to Windows update, it scans and finds the needed updates
> with no problem. But when I go to download them it brings up the status
> bar window and says preparing to download, then it sits there till the
> update fails. What causes this and how do I fix it?
>
> Thanks
> Eric

I've gone through all of the FAQ and support center stuff on their website.
I even contacted Microsoft and told them the problem and I got an email back
saying that they would forward my case to the "tech professionals"..then they
contacted me and said something about SP2 being beta and they couldn't help
me. I don't even have SP2- I'm using XP Pro x64. Hopefully someone can help
me cuz microsoft isn't being much help.
"PA Bear" wrote:

> 1. See the "Need more help? Tell us what problem you are having" section of
> http://support.microsoft.com/?scid=ph;en-us;6527
>
> 2. You cannot install some updates or programs
> http://support.microsoft.com/default...b;en-us;822798
>
> 3a. Check Windowsupdate.log (%windir%\Windowsupdate.log) for errors
> associated with the download/install.
>
> How to read the Windowsupdate.log file:
> http://support.microsoft.com/?kbid=902093
>
> 3b. Compare errors to those listed here:
> http://inetexplorer.mvps.org/archive...date_codes.htm and/or go to
> http://windowsupdate.microsoft.com > click on Help and Support link in left
> pane > Solve problems on your own.
>
> 4. Windows Update Checklist:
> http://www3.telus.net/dandemar/updtcl.htm
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE/OE) & Security
>
> Eric wrote:
> > Whenever I go to Windows update, it scans and finds the needed updates
> > with no problem. But when I go to download them it brings up the status
> > bar window and says preparing to download, then it sits there till the
> > update fails. What causes this and how do I fix it?
> >
> > Thanks
> > Eric
>
>

Does Windowsupdate.log show any errors regarding the download?

Try temporarily disabling both your anti-virus application and third-party
firewall: Be careful!

Checking for Hijackware which may be interfering:
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/archive/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine.blogspot.com/

When all else fails, HijackThis v1.99.1
(http://aumha.net/downloads/hijackthis.zip) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware. **Post
your log to http://forums.spywareinfo.com/,
http://castlecops.com/forum67.html or http://aumha.net/viewforum.php?f=30
for expert analysis, not here.**

--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE) & Security


Eric wrote:
> I've gone through all of the FAQ and support center stuff on their
> website. I even contacted Microsoft and told them the problem and I got
> an email back saying that they would forward my case to the "tech
> professionals"..then they contacted me and said something about SP2 being
> beta and they couldn't help me. I don't even have SP2- I'm using XP Pro
> x64. Hopefully someone can help me cuz microsoft isn't being much help.
> "PA Bear" wrote:
>
> > 1. See the "Need more help? Tell us what problem you are having"
> > section of http://support.microsoft.com/?scid=ph;en-us;6527
> >
> > 2. You cannot install some updates or programs
> > http://support.microsoft.com/default...b;en-us;822798
> >
> > 3a. Check Windowsupdate.log (%windir%\Windowsupdate.log) for errors
> > associated with the download/install.
> >
> > How to read the Windowsupdate.log file:
> > http://support.microsoft.com/?kbid=902093
> >
> > 3b. Compare errors to those listed here:
> > http://inetexplorer.mvps.org/archive...date_codes.htm and/or go
> > to http://windowsupdate.microsoft.com > click on Help and Support link
> > in left pane > Solve problems on your own.
> >
> > 4. Windows Update Checklist:
> > http://www3.telus.net/dandemar/updtcl.htm
> > --
> > ~Robear Dyer (PA Bear)
> > MS MVP-Windows (IE/OE) & Security
> >
> > Eric wrote:
> > > Whenever I go to Windows update, it scans and finds the needed updates
> > > with no problem. But when I go to download them it brings up the
> > > status bar window and says preparing to download, then it sits there
> > > till the update fails. What causes this and how do I fix it?
> > >
> > > Thanks
> > > Eric