Help!
We can't get Windows Vista to recognize a Creative Zen Touch. The PC
already has latest Windows Media Player 11 update.
1) After plugging the unit it, it says drivers need to be installed. After
picking the options to let Window Vista pick a driver, it redirects to a
Windows Page. That page tries to install KB940199. (attempts to use the
supplied Creative drivers didn't work).
2) KB940199 wants to install an msu file. When executing that, it creates
a popup with error 0x8007000d "Installer encountered an error". There
doesn't seem to be a way around that, but it's not a good sign that
installing a KB is causing an error with no decription.
3) Searching the web suggests that this is related to an activation error.
We tried reactiving on the phone, but that didn't work. The automated
version would not supply a new key. When connected to a human (on a noisy
connection!), the person concluded that Vista was already activated and that
we need to go to their support line (which he didn't mention is not working
on Saturday!).
Anyways, does anyone have any ideas? Is the 0x8007000d error a sign that
there's a Vista activation problem, or is this a bogus error that should be
disregarded? (and the *real* issue is tracking down Vista drivers for the
Creative somewhere else)??
Why should it be so hard to get an mp3 player to work on Vista? It worked
fine on XP?
Thanks...
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