DRM Problem -Security Component Upgrade

I have lost my DRM file for some reason while using Real Networks Phapsody
product. It keeps directing my to MicroSoft's "Security Component Upgrade"
site.
When I get to the site the Upgrade button is grayed out. Any ideas?
--
Dave Crum

If I remember correctly from when I analyzed that page more closely, the
things that can cause that button to be grayed out are the wrong version of
WMP (7.0 or earlier) - probably not an issue, or not being able to run the
javascript that should enable the button. Make sure your browser is
configured to allow javascript. Make sure you open the site in IE 6 or
later, not Firefox or Mozilla or any other alternative browser.

If none of the above solves the problem, try adding the site to your trusted
sites zone by clicking Tools->Internet Options and then go to the Security
tab. Click Trusted Sites in the box at the top and then click the Sites
button. Add the update site you're on to that list. You may have to restart
the browser to see if it helps.

Let us know if any of this helps or not.

Dale
--
Dale Preston
MCAD C#
MCSE, MCDBA


"Dave Crum" wrote:

> I have lost my DRM file for some reason while using Real Networks Phapsody
> product. It keeps directing my to MicroSoft's "Security Component Upgrade"
> site.
> When I get to the site the Upgrade button is grayed out. Any ideas?
> --
> Dave Crum

Hey,

I've got the same problem with the Security Component Upgrade. I did as you
said and tried to add it to Trusted sites and restarted the browser but it's
still grayed out. I'm using WMP11 and have tried uninstalling and
reinstalling and I've still had no luck.

Any ideas?
Thanks.

"Dale" wrote:

> If I remember correctly from when I analyzed that page more closely, the
> things that can cause that button to be grayed out are the wrong version of
> WMP (7.0 or earlier) - probably not an issue, or not being able to run the
> javascript that should enable the button. Make sure your browser is
> configured to allow javascript. Make sure you open the site in IE 6 or
> later, not Firefox or Mozilla or any other alternative browser.
>
> If none of the above solves the problem, try adding the site to your trusted
> sites zone by clicking Tools->Internet Options and then go to the Security
> tab. Click Trusted Sites in the box at the top and then click the Sites
> button. Add the update site you're on to that list. You may have to restart
> the browser to see if it helps.
>
> Let us know if any of this helps or not.
>
> Dale
> --
> Dale Preston
> MCAD C#
> MCSE, MCDBA
>
>
> "Dave Crum" wrote:
>
> > I have lost my DRM file for some reason while using Real Networks Phapsody
> > product. It keeps directing my to MicroSoft's "Security Component Upgrade"
> > site.
> > When I get to the site the Upgrade button is grayed out. Any ideas?
> > --
> > Dave Crum

If you rename the file c:\windows\wmsetup.log , then run exactly:
c:\windows\inf\unregmp2.exe /PerformIndiv
, what are the contents of c:\windows\wmsetup.log then?

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--

"robsthell" <> wrote in message
news:B5CFE4E8-C93B-422E-A558-...
> Hey,
>
> I've got the same problem with the Security Component Upgrade. I did as
> you
> said and tried to add it to Trusted sites and restarted the browser but
> it's
> still grayed out. I'm using WMP11 and have tried uninstalling and
> reinstalling and I've still had no luck.
>
> Any ideas?
> Thanks.
>
> "Dale" wrote:
>
>> If I remember correctly from when I analyzed that page more closely, the
>> things that can cause that button to be grayed out are the wrong version
>> of
>> WMP (7.0 or earlier) - probably not an issue, or not being able to run
>> the
>> javascript that should enable the button. Make sure your browser is
>> configured to allow javascript. Make sure you open the site in IE 6 or
>> later, not Firefox or Mozilla or any other alternative browser.
>>
>> If none of the above solves the problem, try adding the site to your
>> trusted
>> sites zone by clicking Tools->Internet Options and then go to the
>> Security
>> tab. Click Trusted Sites in the box at the top and then click the Sites
>> button. Add the update site you're on to that list. You may have to
>> restart
>> the browser to see if it helps.
>>
>> Let us know if any of this helps or not.
>>
>> Dale
>> --
>> Dale Preston
>> MCAD C#
>> MCSE, MCDBA
>>
>>
>> "Dave Crum" wrote:
>>
>> > I have lost my DRM file for some reason while using Real Networks
>> > Phapsody
>> > product. It keeps directing my to MicroSoft's "Security Component
>> > Upgrade"
>> > site.
>> > When I get to the site the Upgrade button is grayed out. Any ideas?
>> > --
>> > Dave Crum

OK - I had the same problem as the other two folks . . . I did what you just
specified and the contents of the wmsetup.log were:

-----------------------------

[*WMC Logging begun at 2007/04/01 - 16:41:25. Logging at level: '4'. OS is
NT. OSVer is 5.1.2600.0.2945. System Lang is 1033. Prev version system is
11.0.5721.5145. Setup version 11.0.5721.5146.]
Indiv returned '0xc00d2728'.
Current command line: '/PerformIndiv'.

-------------------------------

What does that mean?

Thanks.

-- Tom





"zachd [MSFT]" wrote:

>
> If you rename the file c:\windows\wmsetup.log , then run exactly:
> c:\windows\inf\unregmp2.exe /PerformIndiv
> , what are the contents of c:\windows\wmsetup.log then?
>
> --
> Speaking for myself only.
> See http://zachd.com/pss/pss.html for some helpful WMP info.
> This posting is provided "AS IS" with no warranties, and confers no rights.
> --
>
> "robsthell" <> wrote in message
> news:B5CFE4E8-C93B-422E-A558-...
> > Hey,
> >
> > I've got the same problem with the Security Component Upgrade. I did as
> > you
> > said and tried to add it to Trusted sites and restarted the browser but
> > it's
> > still grayed out. I'm using WMP11 and have tried uninstalling and
> > reinstalling and I've still had no luck.
> >
> > Any ideas?
> > Thanks.
> >
> > "Dale" wrote:
> >
> >> If I remember correctly from when I analyzed that page more closely, the
> >> things that can cause that button to be grayed out are the wrong version
> >> of
> >> WMP (7.0 or earlier) - probably not an issue, or not being able to run
> >> the
> >> javascript that should enable the button. Make sure your browser is
> >> configured to allow javascript. Make sure you open the site in IE 6 or
> >> later, not Firefox or Mozilla or any other alternative browser.
> >>
> >> If none of the above solves the problem, try adding the site to your
> >> trusted
> >> sites zone by clicking Tools->Internet Options and then go to the
> >> Security
> >> tab. Click Trusted Sites in the box at the top and then click the Sites
> >> button. Add the update site you're on to that list. You may have to
> >> restart
> >> the browser to see if it helps.
> >>
> >> Let us know if any of this helps or not.
> >>
> >> Dale
> >> --
> >> Dale Preston
> >> MCAD C#
> >> MCSE, MCDBA
> >>
> >>
> >> "Dave Crum" wrote:
> >>
> >> > I have lost my DRM file for some reason while using Real Networks
> >> > Phapsody
> >> > product. It keeps directing my to MicroSoft's "Security Component
> >> > Upgrade"
> >> > site.
> >> > When I get to the site the Upgrade button is grayed out. Any ideas?
> >> > --
> >> > Dave Crum
>
>
>

Strangely, that error is "Needs Individualization", which is exactly what
you are trying to do. What new software did you install recently? Any
WMP/DRM updates?

If you try this again, do you still get that same message? Because if so
that's reallllly odd.

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--

"TomSL" <> wrote in message
news:39A5CF96-22F8-4983-9F90-...
> OK - I had the same problem as the other two folks . . . I did what you
> just
> specified and the contents of the wmsetup.log were:
>
> -----------------------------
>
> [*WMC Logging begun at 2007/04/01 - 16:41:25. Logging at level: '4'. OS
> is
> NT. OSVer is 5.1.2600.0.2945. System Lang is 1033. Prev version system is
> 11.0.5721.5145. Setup version 11.0.5721.5146.]
> Indiv returned '0xc00d2728'.
> Current command line: '/PerformIndiv'.
>
> -------------------------------
>
> What does that mean?
>
> Thanks.
>
> -- Tom
>
>
>
>
>
> "zachd [MSFT]" wrote:
>
>>
>> If you rename the file c:\windows\wmsetup.log , then run exactly:
>> c:\windows\inf\unregmp2.exe /PerformIndiv
>> , what are the contents of c:\windows\wmsetup.log then?
>>
>> --
>> Speaking for myself only.
>> See http://zachd.com/pss/pss.html for some helpful WMP info.
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>> --
>>
>> "robsthell" <> wrote in message
>> news:B5CFE4E8-C93B-422E-A558-...
>> > Hey,
>> >
>> > I've got the same problem with the Security Component Upgrade. I did as
>> > you
>> > said and tried to add it to Trusted sites and restarted the browser but
>> > it's
>> > still grayed out. I'm using WMP11 and have tried uninstalling and
>> > reinstalling and I've still had no luck.
>> >
>> > Any ideas?
>> > Thanks.
>> >
>> > "Dale" wrote:
>> >
>> >> If I remember correctly from when I analyzed that page more closely,
>> >> the
>> >> things that can cause that button to be grayed out are the wrong
>> >> version
>> >> of
>> >> WMP (7.0 or earlier) - probably not an issue, or not being able to run
>> >> the
>> >> javascript that should enable the button. Make sure your browser is
>> >> configured to allow javascript. Make sure you open the site in IE 6
>> >> or
>> >> later, not Firefox or Mozilla or any other alternative browser.
>> >>
>> >> If none of the above solves the problem, try adding the site to your
>> >> trusted
>> >> sites zone by clicking Tools->Internet Options and then go to the
>> >> Security
>> >> tab. Click Trusted Sites in the box at the top and then click the
>> >> Sites
>> >> button. Add the update site you're on to that list. You may have to
>> >> restart
>> >> the browser to see if it helps.
>> >>
>> >> Let us know if any of this helps or not.
>> >>
>> >> Dale
>> >> --
>> >> Dale Preston
>> >> MCAD C#
>> >> MCSE, MCDBA
>> >>
>> >>
>> >> "Dave Crum" wrote:
>> >>
>> >> > I have lost my DRM file for some reason while using Real Networks
>> >> > Phapsody
>> >> > product. It keeps directing my to MicroSoft's "Security Component
>> >> > Upgrade"
>> >> > site.
>> >> > When I get to the site the Upgrade button is grayed out. Any ideas?
>> >> > --
>> >> > Dave Crum
>>
>>
>>

I don't know whether my fix will help or not. I just upgraded my
motherboard and was encountering the same issue. Nothing else seemed
to be working so I renamed my drm folder, closed IE, and then revisited
the web site to upgrade the security component - it worked. I'm
guessing that I've lost some rights to any licenses issued under the
prior DRM files - guess I'll find out soon.

The steps I took:

1) made the DRM file visible: (Start, my computer, tools, folder
options, click "show hidden files" and uncheck "hide protected
operating system files (recommended)")

2) found the DRM file under c:, documents and settings, all users.

3) renamed "DRM" to "Backupdrm" by right clicking.


--
newbiedoo
------------------------------------------------------------------------
newbiedoo's Profile: http://forums.techarena.in/member.php?userid=24647
View this thread: http://forums.techarena.in/showthread.php?t=668636

http://forums.techarena.in

I've reset the registry, uninstalled all the way down to WMP 8, tried all the
DRM renaming tricks, made the security site trusted, made sure javascript was
allowed, spent 4 hours on the phone with napster tech support running every
reset tool they had, tried every DRM removal/reset program I could find.

The stupid button is still greyed out, I still can't play, stream, watch or
do anything else with WMP or any other software that relies on this DRM.

The only thing I can think of is to re-format my hard drive and start over.
Which I can't do, as it's a company laptop and I don't have a copy of the
ghost image they started with.

Is there any way to completely strip out DRM and start over?

"newbiedoo" wrote:

>
> I don't know whether my fix will help or not. I just upgraded my
> motherboard and was encountering the same issue. Nothing else seemed
> to be working so I renamed my drm folder, closed IE, and then revisited
> the web site to upgrade the security component - it worked. I'm
> guessing that I've lost some rights to any licenses issued under the
> prior DRM files - guess I'll find out soon.
>
> The steps I took:
>
> 1) made the DRM file visible: (Start, my computer, tools, folder
> options, click "show hidden files" and uncheck "hide protected
> operating system files (recommended)")
>
> 2) found the DRM file under c:, documents and settings, all users.
>
> 3) renamed "DRM" to "Backupdrm" by right clicking.
>
>
> --
> newbiedoo
> ------------------------------------------------------------------------
> newbiedoo's Profile: http://forums.techarena.in/member.php?userid=24647
> View this thread: http://forums.techarena.in/showthread.php?t=668636
>
> http://forums.techarena.in
>
>

snooping though the page source code for the licence site, i was able to discover that all the page does is checks your media player version and then navagates you to the correct site wich will then open media player and start to download the update.
manually going to the site will have the same effect:

type this in your address bar:
http://go.microsoft.com/fwlink/?LinkId=49282

hope it helps you, solved it for me
Cheers
Brad

EggHeadCafe - .NET Developer Portal of Choice
http://www.eggheadcafe.com

snooping though the page source code for the licence site, i was able to discover that all the page does is checks your media player version and then navagates you to the correct site wich will then open media player and start to download the update.
manually going to the site will have the same effect:

type this in your address bar:
http://go.microsoft.com/fwlink/?LinkId=49282

hope it helps you, solved it for me
Cheers
Brad

EggHeadCafe - .NET Developer Portal of Choice
http://www.eggheadcafe.com