DVD/CD - DVD quite working but CD still works after Vista Install

Since installing Vista, I have lost the functionality of using the DVD
portion of my DVD/CD writer. It's an HP Media Center desktop, model m7334n.
It used to work and I have burned DVDs when I ran XP. Now when I click on
burn, I get the message, "Insert a disc", but it never goes any further.
I've tried the recommendation to delete filters, but I renamed LowFilters to
OLDLowFilters and had no HighFilters entry under the path:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
That didn't make any difference, even after a reboot. I have the current
drivers and am running out of things to try. Does anyone have any ideas how
I can fix this problem. I can read a CD but not DVD. I was using Windows
DVD Maker when trying to burn pictures to a DVD, or double clicking on
DVD/CD in My Computer works for CD but displays "Insert a disc" message when
I insert a DVD.

Thanks for your help in advance,

Paul

Hi, Paul.

It might be a hardware problem. The DVD laser might have died. :>(

That's what happened to my burner a year or two ago, but in reverse. The
DVD still worked but the CD laser did not. So I handed it down to my son
who already had a CD but not a DVD - and got myself a new one. ;<)

RC
--
R. C. White, CPA
San Marcos, TX

Microsoft Windows MVP
(Running Windows Live Mail 2008 in Vista Ultimate x64)

"Bear02" <> wrote in message
news05FF404-E781-41B6-B2B7-...
> Since installing Vista, I have lost the functionality of using the DVD
> portion of my DVD/CD writer. It's an HP Media Center desktop, model
> m7334n.
> It used to work and I have burned DVDs when I ran XP. Now when I click on
> burn, I get the message, "Insert a disc", but it never goes any further.
> I've tried the recommendation to delete filters, but I renamed LowFilters
> to
> OLDLowFilters and had no HighFilters entry under the path:
> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
> That didn't make any difference, even after a reboot. I have the current
> drivers and am running out of things to try. Does anyone have any ideas
> how
> I can fix this problem. I can read a CD but not DVD. I was using Windows
> DVD Maker when trying to burn pictures to a DVD, or double clicking on
> DVD/CD in My Computer works for CD but displays "Insert a disc" message
> when
> I insert a DVD.
>
> Thanks for your help in advance,
>
> Paul

RC, I kept going down the route of some software bug since I installed Vista
and didn't think about it actually being a heardware problem. I did some
more tests with the 2nd drive reading DVDs, etc and determined you were
probably right. I dought a new drive, installed it, and everything works
great. Thanks for the idea,

Paul


"R. C. White" wrote:

> Hi, Paul.
>
> It might be a hardware problem. The DVD laser might have died. :>(
>
> That's what happened to my burner a year or two ago, but in reverse. The
> DVD still worked but the CD laser did not. So I handed it down to my son
> who already had a CD but not a DVD - and got myself a new one. ;<)
>
> RC
> --
> R. C. White, CPA
> San Marcos, TX
>
> Microsoft Windows MVP
> (Running Windows Live Mail 2008 in Vista Ultimate x64)
>
> "Bear02" <> wrote in message
> news05FF404-E781-41B6-B2B7-...
> > Since installing Vista, I have lost the functionality of using the DVD
> > portion of my DVD/CD writer. It's an HP Media Center desktop, model
> > m7334n.
> > It used to work and I have burned DVDs when I ran XP. Now when I click on
> > burn, I get the message, "Insert a disc", but it never goes any further.
> > I've tried the recommendation to delete filters, but I renamed LowFilters
> > to
> > OLDLowFilters and had no HighFilters entry under the path:
> > HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
> > That didn't make any difference, even after a reboot. I have the current
> > drivers and am running out of things to try. Does anyone have any ideas
> > how
> > I can fix this problem. I can read a CD but not DVD. I was using Windows
> > DVD Maker when trying to burn pictures to a DVD, or double clicking on
> > DVD/CD in My Computer works for CD but displays "Insert a disc" message
> > when
> > I insert a DVD.
> >
> > Thanks for your help in advance,
> >
> > Paul
>

Hi, Paul.

You're welcome. And thanks for the feedback.

RC
--
R. C. White, CPA
San Marcos, TX

Microsoft Windows MVP
(Running Windows Live Mail 2008 in Vista Ultimate x64)

"Bear02" <> wrote in message
news:618917EA-C29B-4EC0-A5D2-...
> RC, I kept going down the route of some software bug since I installed
> Vista
> and didn't think about it actually being a heardware problem. I did some
> more tests with the 2nd drive reading DVDs, etc and determined you were
> probably right. I dought a new drive, installed it, and everything works
> great. Thanks for the idea,
>
> Paul
>
>
> "R. C. White" wrote:
>
>> Hi, Paul.
>>
>> It might be a hardware problem. The DVD laser might have died. :>(
>>
>> That's what happened to my burner a year or two ago, but in reverse. The
>> DVD still worked but the CD laser did not. So I handed it down to my son
>> who already had a CD but not a DVD - and got myself a new one. ;<)
>>
>> RC
>>
>> "Bear02" <> wrote in message
>> news05FF404-E781-41B6-B2B7-...
>> > Since installing Vista, I have lost the functionality of using the DVD
>> > portion of my DVD/CD writer. It's an HP Media Center desktop, model
>> > m7334n.
>> > It used to work and I have burned DVDs when I ran XP. Now when I click
>> > on
>> > burn, I get the message, "Insert a disc", but it never goes any
>> > further.
>> > I've tried the recommendation to delete filters, but I renamed
>> > LowFilters
>> > to
>> > OLDLowFilters and had no HighFilters entry under the path:
>> > HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
>> > That didn't make any difference, even after a reboot. I have the
>> > current
>> > drivers and am running out of things to try. Does anyone have any
>> > ideas
>> > how
>> > I can fix this problem. I can read a CD but not DVD. I was using
>> > Windows
>> > DVD Maker when trying to burn pictures to a DVD, or double clicking on
>> > DVD/CD in My Computer works for CD but displays "Insert a disc" message
>> > when
>> > I insert a DVD.
>> >
>> > Thanks for your help in advance,
>> >
>> > Paul