DVD drive not working after windows update

My laptop runs Vista Home Premium, I installed a windows update yesterday and
now my DVD drive no longer works. I checked my device manager and the DVD
drive is no longer there. I tried to restore my computer and it crashed. I
was unable to restart correctly until I set it to restore to an even earlier
restore point. Even then it still didn't solve the problem with my DVD drive.

See this MS-KB article and follow the fix
http://support.microsoft.com/default...EN-US%3B320553
--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"Shaw" <> wrote in message news:8F9B8B04-CF2B-44DB-98CE-...
> My laptop runs Vista Home Premium, I installed a windows update yesterday and
> now my DVD drive no longer works. I checked my device manager and the DVD
> drive is no longer there. I tried to restore my computer and it crashed. I
> was unable to restart correctly until I set it to restore to an even earlier
> restore point. Even then it still didn't solve the problem with my DVD drive.

I tried it and it didn't work. The problem I have isn't the same as the
description of that fix. It's not that the drive is no longer
enabled/broken, it doesn't show up in device manager, it simply disappeared.

"Peter Foldes" wrote:

> See this MS-KB article and follow the fix
> http://support.microsoft.com/default...EN-US%3B320553
> --
> Peter
>
> Please Reply to Newsgroup for the benefit of others
> Requests for assistance by email can not and will not be acknowledged.
>
> "Shaw" <> wrote in message news:8F9B8B04-CF2B-44DB-98CE-...
> > My laptop runs Vista Home Premium, I installed a windows update yesterday and
> > now my DVD drive no longer works. I checked my device manager and the DVD
> > drive is no longer there. I tried to restore my computer and it crashed. I
> > was unable to restart correctly until I set it to restore to an even earlier
> > restore point. Even then it still didn't solve the problem with my DVD drive.
>

Shaw

Are you sure you fixed the Upper and Lower filter settings in the Registry as it is described on that MS-KB that I posted for you

I don't know what to tell you then. Removing the Upper and Lower filters usually fixes this issue for most. It works for others with the same exact issue.

Anyway maybe someone will come along and have a better idea.

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"Shaw" <> wrote in message news:3448A316-1351-475E-A906-...
>I tried it and it didn't work. The problem I have isn't the same as the
> description of that fix. It's not that the drive is no longer
> enabled/broken, it doesn't show up in device manager, it simply disappeared.
>
> "Peter Foldes" wrote:
>
>> See this MS-KB article and follow the fix
>> http://support.microsoft.com/default...EN-US%3B320553
>> --
>> Peter
>>
>> Please Reply to Newsgroup for the benefit of others
>> Requests for assistance by email can not and will not be acknowledged.
>>
>> "Shaw" <> wrote in message news:8F9B8B04-CF2B-44DB-98CE-...
>> > My laptop runs Vista Home Premium, I installed a windows update yesterday and
>> > now my DVD drive no longer works. I checked my device manager and the DVD
>> > drive is no longer there. I tried to restore my computer and it crashed. I
>> > was unable to restart correctly until I set it to restore to an even earlier
>> > restore point. Even then it still didn't solve the problem with my DVD drive.
>>

Hi Shaw - Peter is correct - this is the normal fix for this problem:


See here: http://support.microsoft.com/default.aspx?scid=kb;[LN];270008 It
may not sound like it applies but take the steps outlined there to delete
the Upper and Lower Filters.

You can also use this reg file to handle these deletes (it takes care of
deleting some other things which can cause problems as well):
http://www.aumha.org/downloads/cdgone.zip This is
pretty much the "standard" fix for this type of issue. Backup first so that
you can recover if there are problems (there aren't usually, BTW).

It's recommended by Compaq/HP that you run FilterFixer also when this occurs
to recreate the correct entries, here:
ftp://ftp.compaq.com/pub/softpaq/sp2...00/sp27949.exe Instructions
here: ftp://ftp.compaq.com/pub/softpaq/sp2...00/sp27949.txt


--
Regards, Jim Byrd,
My Blog, Defending Your Machine,
http://defendingyourmachine2.blogspot.com/



In news:3448A316-1351-475E-A906-,
Shaw <> typed:
|| I tried it and it didn't work. The problem I have isn't the same as
|| the description of that fix. It's not that the drive is no longer
|| enabled/broken, it doesn't show up in device manager, it simply
|| disappeared.
||
|| "Peter Foldes" wrote:
||
||| See this MS-KB article and follow the fix
||| http://support.microsoft.com/default...EN-US%3B320553
||| --
||| Peter
|||
||| Please Reply to Newsgroup for the benefit of others
||| Requests for assistance by email can not and will not be
||| acknowledged.
|||
||| "Shaw" <> wrote in message
||| news:8F9B8B04-CF2B-44DB-98CE-...
|||| My laptop runs Vista Home Premium, I installed a windows update
|||| yesterday and now my DVD drive no longer works. I checked my
|||| device manager and the DVD drive is no longer there. I tried to
|||| restore my computer and it crashed. I was unable to restart
|||| correctly until I set it to restore to an even earlier restore
|||| point. Even then it still didn't solve the problem with my DVD
|||| drive.

Hello Shaw, you might trie this:

This happens quite often if one of the third-party packages has been
uninstalled. They add references in the Registry for modules which they use,
and these references fail to be removed, leaving Windows unable to find the
files apparently needed for CD devices at the next boot. There is a simple
Registry patch to correct this (download it aumha.org/downloads/cdgone.zip.
Before using the patch, be sure to back up the Registry. After using the
patch and rebooting, the drives should reappear. Any third party package
that is still required will then need to be re-installed.

This problem also may arise if there is underlying trouble with the
Input-Output system of the machine: for example, interactions with
controllers like Promise or Highpoint, or with special drivers. It may be
worth trying a change in the DMA settings for the device in Control Panel |
System | Hardware | Device Manager. Under IDE controllers, double click on
the Primary or Secondary IDE Channel concerned, then click the tab for the
Advanced Settings page.

Best regards, Michel Denie



"Shaw" <> wrote in message
news:3448A316-1351-475E-A906-...
>I tried it and it didn't work. The problem I have isn't the same as the
> description of that fix. It's not that the drive is no longer
> enabled/broken, it doesn't show up in device manager, it simply
> disappeared.
>
> "Peter Foldes" wrote:
>
>> See this MS-KB article and follow the fix
>> http://support.microsoft.com/default...EN-US%3B320553
>> --
>> Peter
>>
>> Please Reply to Newsgroup for the benefit of others
>> Requests for assistance by email can not and will not be acknowledged.
>>
>> "Shaw" <> wrote in message
>> news:8F9B8B04-CF2B-44DB-98CE-...
>> > My laptop runs Vista Home Premium, I installed a windows update
>> > yesterday and
>> > now my DVD drive no longer works. I checked my device manager and the
>> > DVD
>> > drive is no longer there. I tried to restore my computer and it
>> > crashed. I
>> > was unable to restart correctly until I set it to restore to an even
>> > earlier
>> > restore point. Even then it still didn't solve the problem with my DVD
>> > drive.
>>

click "start", then highlight My Computor; right click on it, select
"manage"; then click on "Device Manager", on the right a window appears
showing you all things attached to your computor. Click on "DVD/CD drive" +
sign to drop down and see the very one that is installed in your computor.
Now, right click, select "update driver". Windows will automatically bring up
the wizard; select the one that will download from the internet. Follow the
prompts and you should be back in business. PS: Please reupdate all updates
prior to doing this so that the proper drivers are restored and the computors
registery reads Windows XP SP2. Let me know how it goes.

"Shaw" wrote:

> My laptop runs Vista Home Premium, I installed a windows update yesterday and
> now my DVD drive no longer works. I checked my device manager and the DVD
> drive is no longer there. I tried to restore my computer and it crashed. I
> was unable to restart correctly until I set it to restore to an even earlier
> restore point. Even then it still didn't solve the problem with my DVD drive.

Problem solved, my DVD drive was loose. Thank you all for the suggestions.

Shaw

"dasiygmj" wrote:

> click "start", then highlight My Computor; right click on it, select
> "manage"; then click on "Device Manager", on the right a window appears
> showing you all things attached to your computor. Click on "DVD/CD drive" +
> sign to drop down and see the very one that is installed in your computor.
> Now, right click, select "update driver". Windows will automatically bring up
> the wizard; select the one that will download from the internet. Follow the
> prompts and you should be back in business. PS: Please reupdate all updates
> prior to doing this so that the proper drivers are restored and the computors
> registery reads Windows XP SP2. Let me know how it goes.
>
> "Shaw" wrote:
>
> > My laptop runs Vista Home Premium, I installed a windows update yesterday and
> > now my DVD drive no longer works. I checked my device manager and the DVD
> > drive is no longer there. I tried to restore my computer and it crashed. I
> > was unable to restart correctly until I set it to restore to an even earlier
> > restore point. Even then it still didn't solve the problem with my DVD drive.

Glad you got it working

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"Shaw" <> wrote in message news:599F5C82-E9D0-4CBA-9D51-...
> Problem solved, my DVD drive was loose. Thank you all for the suggestions.
>
> Shaw
>
> "dasiygmj" wrote:
>
>> click "start", then highlight My Computor; right click on it, select
>> "manage"; then click on "Device Manager", on the right a window appears
>> showing you all things attached to your computor. Click on "DVD/CD drive" +
>> sign to drop down and see the very one that is installed in your computor.
>> Now, right click, select "update driver". Windows will automatically bring up
>> the wizard; select the one that will download from the internet. Follow the
>> prompts and you should be back in business. PS: Please reupdate all updates
>> prior to doing this so that the proper drivers are restored and the computors
>> registery reads Windows XP SP2. Let me know how it goes.
>>
>> "Shaw" wrote:
>>
>> > My laptop runs Vista Home Premium, I installed a windows update yesterday and
>> > now my DVD drive no longer works. I checked my device manager and the DVD
>> > drive is no longer there. I tried to restore my computer and it crashed. I
>> > was unable to restart correctly until I set it to restore to an even earlier
>> > restore point. Even then it still didn't solve the problem with my DVD drive.