DVD reader after sp3

Before installing the sp3 upgrade, I was able to view files on a DVD disc
that I had burned,
After sp3, the drive with the disc is not even recognized.

What can I do to fix this problem?
I save my accounting files to a DVD due to the large volume of files. I
would have to save to several CDs if I can't use a DVD disc.

Thanks for your help

Maria wrote:
> Before installing the sp3 upgrade, I was able to view files on a
> DVD disc that I had burned,
> After sp3, the drive with the disc is not even recognized.
>
> What can I do to fix this problem?
> I save my accounting files to a DVD due to the large volume of
> files. I would have to save to several CDs if I can't use a DVD
> disc.

If you uninstall SP3 - can you read your DVDs?
How were these DVDs written? (Packet writing - like you would a floppy
diskette/thumb drive? Or burned using some third party application?)

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

I didn't think to uninstall sp3...would like to fix it without uninstalling,
if I can.
I used two different 3rd party apps: (1) Drag'n Drop & (2) MediaNow.
Thanks for your interest.

"Shenan Stanley" wrote:

> Maria wrote:
> > Before installing the sp3 upgrade, I was able to view files on a
> > DVD disc that I had burned,
> > After sp3, the drive with the disc is not even recognized.
> >
> > What can I do to fix this problem?
> > I save my accounting files to a DVD due to the large volume of
> > files. I would have to save to several CDs if I can't use a DVD
> > disc.
>
> If you uninstall SP3 - can you read your DVDs?
> How were these DVDs written? (Packet writing - like you would a floppy
> diskette/thumb drive? Or burned using some third party application?)
>
> --
> Shenan Stanley
> MS-MVP
> --
> How To Ask Questions The Smart Way
> http://www.catb.org/~esr/faqs/smart-questions.html
>
>
>

WinXP SP3 - Read all prerequisites for a successful installation
http://msmvps.com/blogs/harrywaldron...tallation.aspx

Steps to take before you install WinXP SP3
http://support.microsoft.com/kb/950717

How to remove Windows XP Service Pack 3 from your computer:
http://support.microsoft.com/kb/950249

=========================================

Free unlimited installation and compatibility support is available for
Windows XP, but only for Service Pack 3 (SP3), until 14 Apr-09. Chat and
e-mail support is available only in the United States and Canada.

• US:
http://support.microsoft.com/oas/def...3&gprid=522131

• CA:
http://support.microsoft.com/oas/def...3&gprid=522131

• UK:
http://support.microsoft.com/oas/def...3&gprid=522131

• AU:
http://support.microsoft.com/oas/def...3&gprid=522131

• Other: http://support.microsoft.com/oas/def...spx?gprid=1173 | select
Windows XP | select Windows XP Service Pack 3

WinXP-specific newsgroup: microsoft.public.windowsxp.general
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


Maria wrote:
> Before installing the sp3 upgrade, I was able to view files on a DVD disc
> that I had burned,
> After sp3, the drive with the disc is not even recognized.
>
> What can I do to fix this problem?
> I save my accounting files to a DVD due to the large volume of files. I
> would have to save to several CDs if I can't use a DVD disc.
>
> Thanks for your help

I am not "real" computer literate, so I am not anxious to uninstall sp3. This
is the first problem I have encountered and don't want to "rock the boat" by
doing an uninstall and re-install.
Thanks for your suggestion.

"PA Bear [MS MVP]" wrote:

>
> WinXP SP3 - Read all prerequisites for a successful installation
> http://msmvps.com/blogs/harrywaldron...tallation.aspx
>
> Steps to take before you install WinXP SP3
> http://support.microsoft.com/kb/950717
>
> How to remove Windows XP Service Pack 3 from your computer:
> http://support.microsoft.com/kb/950249
>
> =========================================
>
> Free unlimited installation and compatibility support is available for
> Windows XP, but only for Service Pack 3 (SP3), until 14 Apr-09. Chat and
> e-mail support is available only in the United States and Canada.
>
> • US:
> http://support.microsoft.com/oas/def...3&gprid=522131
>
> • CA:
> http://support.microsoft.com/oas/def...3&gprid=522131
>
> • UK:
> http://support.microsoft.com/oas/def...3&gprid=522131
>
> • AU:
> http://support.microsoft.com/oas/def...3&gprid=522131
>
> • Other: http://support.microsoft.com/oas/def...spx?gprid=1173 | select
> Windows XP | select Windows XP Service Pack 3
>
> WinXP-specific newsgroup: microsoft.public.windowsxp.general
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
>
> Maria wrote:
> > Before installing the sp3 upgrade, I was able to view files on a DVD disc
> > that I had burned,
> > After sp3, the drive with the disc is not even recognized.
> >
> > What can I do to fix this problem?
> > I save my accounting files to a DVD due to the large volume of files. I
> > would have to save to several CDs if I can't use a DVD disc.
> >
> > Thanks for your help
>
>

Maria wrote:
> Before installing the sp3 upgrade, I was able to view files on a
> DVD disc that I had burned,
> After sp3, the drive with the disc is not even recognized.
>
> What can I do to fix this problem?
> I save my accounting files to a DVD due to the large volume of
> files. I would have to save to several CDs if I can't use a DVD
> disc.

Shenan Stanley wrote:
> If you uninstall SP3 - can you read your DVDs?
> How were these DVDs written? (Packet writing - like you would a
> floppy diskette/thumb drive? Or burned using some third party
> application?)

Maria wrote:
> I didn't think to uninstall sp3...would like to fix it without
> uninstalling, if I can.
> I used two different 3rd party apps: (1) Drag'n Drop & (2) MediaNow.
> Thanks for your interest.

Sounds like the session wasn't closed and/or perhaps those applications (the
two you just listed) need to be re-installed/updated in order to function
fully with the new service pack.

Have you checked the support web pages for the apps in question?

Can you read the DVDs on another machine that doesn't have those
applications?

Can you read other DVDs on your machine?

And truthfully - if SP3 installed and you had no trouble - uninstalling
should leave you fine as well.

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

You're welcome. You may not have to uninstall SP3, I just mentioned it.
Try the free SP3 support, Maria.

Maria wrote:
> I am not "real" computer literate, so I am not anxious to uninstall sp3.
> This is the first problem I have encountered and don't want to "rock the
> boat" by doing an uninstall and re-install.
> Thanks for your suggestion.
>
> "PA Bear [MS MVP]" wrote:
>
>>
>> WinXP SP3 - Read all prerequisites for a successful installation
>> http://msmvps.com/blogs/harrywaldron...tallation.aspx
>>
>> Steps to take before you install WinXP SP3
>> http://support.microsoft.com/kb/950717
>>
>> How to remove Windows XP Service Pack 3 from your computer:
>> http://support.microsoft.com/kb/950249
>>
>> =========================================
>>
>> Free unlimited installation and compatibility support is available for
>> Windows XP, but only for Service Pack 3 (SP3), until 14 Apr-09. Chat and
>> e-mail support is available only in the United States and Canada.
>>
>> • US:
>> http://support.microsoft.com/oas/def...3&gprid=522131
>>
>> • CA:
>> http://support.microsoft.com/oas/def...3&gprid=522131
>>
>> • UK:
>> http://support.microsoft.com/oas/def...3&gprid=522131
>>
>> • AU:
>> http://support.microsoft.com/oas/def...3&gprid=522131
>>
>> • Other: http://support.microsoft.com/oas/def...spx?gprid=1173 |
>> select
>> Windows XP | select Windows XP Service Pack 3
>>
>> WinXP-specific newsgroup: microsoft.public.windowsxp.general
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/
>>
>>
>> Maria wrote:
>>> Before installing the sp3 upgrade, I was able to view files on a DVD
>>> disc
>>> that I had burned,
>>> After sp3, the drive with the disc is not even recognized.
>>>
>>> What can I do to fix this problem?
>>> I save my accounting files to a DVD due to the large volume of files. I
>>> would have to save to several CDs if I can't use a DVD disc.
>>>
>>> Thanks for your help

What Operating System are you using?

Your OS is not see the DVD drive at all, correct?

The directions below work with Windows XP and Vista.

-----------
The CD drive or the DVD drive does not work as expected on a computer that
you upgraded to Windows Vista
View products that this article applies to.
Article ID
: 929461
Last Review : March 12, 2008
Revision : 5.2
SYMPTOMS
You upgrade a computer to Windows Vista or install Windows Vista Service
Pack 1 or you install or uninstall applications that have a CD/DVD filter
driver. When you restart the computer, the CD drive or DVD drive no longer
works as expected.
Back to the top
CAUSE
This problem may occur if one of the following scenarios is true:
• The filter drivers in the CD and the DVD storage stack are not migrated
successfully to Windows Vista.
• You uninstalled CD software that fails to properly remove itself in the
registry.
• You installed software that adds filter drivers in the CD and the DVD
storage stack that interfere with existing filters.
Back to the top
RESOLUTION
Important This section, method, or task contains steps that tell you how to
modify the registry. However, serious problems might occur if you modify the
registry incorrectly. Therefore, make sure that you follow these steps
carefully. For added protection, back up the registry before you modify it.
Then, you can restore the registry if a problem occurs. For more information
about how to back up and restore the registry, click the following article
number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows


To resolve this problem, remove the affected filter drivers. To do this,
follow these steps:
1. Click Start , type regedit in the Start Search box, and then click
regedit in the Programs list.

If you are prompted for an administrator password or confirmation, type
your password, or click Continue.
2. Locate, and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
Caution There can be many instances of the registry subkey that is mentioned
in step 2. You must make sure that you are in the appropriate registry
subkey before modifying the UpperFilters and the LowerFilters values. To
verify that you are in the appropriate registry subkey, make sure that the
Default data value is DVD/CD-ROM and the Class data value is CDROM.
3. In the right pane, right-click UpperFilters, and then click Delete.
4. Click Yes to confirm the removal of the UpperFilters registry entry.
5. In the right pane, right-click LowerFilters, and then click Delete.
6. Click Yes to confirm the removal of the LowerFilters registry entry.
7. Exit Registry Editor, and then restart the computer.
Note After you remove the UpperFilters registry entry and the LowerFilters
registry entry, you may lose functionality in certain programs such as CD
recording programs. In this scenario, you must reinstall any affected
programs. If the problem recurs, contact the program vendor to determine
whether an update is available for the program.

For information about how to contact computer software vendors, click the
appropriate article number in the following list to view the article in the
Microsoft Knowledge Base:
65416 Hardware and software vendor contact information, A-K

60781 Hardware and software vendor contact information, L-P

60782 Hardware and software vendor contact information, Q-Z
Back to the top
MORE INFORMATION
For more information about the filter drivers that may be loaded in Windows
Vista, run the DevCon program. To do this, follow these steps:
1. Obtain and extract the DevCon program. For more information about how to
obtain this program and about how to use this program, click the following
article number to view the article in the Microsoft Knowledge Base:
311272 The DevCon command-line utility functions as an alternative to Device
Manager

2. Click Start , type cmd in the Start Search box, right-click cmd in the
Programs list, and then click Run as administrator.

If you are prompted for an administrator password or confirmation, type
your password, or click Continue.
3. At the command prompt, change the directory to the directory to which you
extracted the DevCon files.
4. Type devcon stack gencdrom, and then press ENTER.
Then, information that resembles the following appears:
IDE\CDROM<name>_____CDRW121032______1.08\5&60546BC &0&0.0.0 Name: <name>
CDRW121032 Setup Class: {4D36E965-E325-11CE-BFC1-08002BE10318} CDROM Upper
filters: <driver name> Controlling service: cdrom Lower filters: <driver
name> 1 matching device(s) found.
Back to the top
REFERENCES
For more information about a similar problem that you may experience on a
computer that is running Microsoft Windows XP, click the following article
number to view the article in the Microsoft Knowledge Base:
314060 You can no longer access the CD drive or the DVD drive, or you
receive an error message after you remove a CD recording program or a DVD
recording program in Windows XP: "error code 31"
--------------



Hope this helps
--

Bob Eyster
MS Windows Vista Home Premium



"Maria" <> wrote in message
news:BF49C916-980B-4F76-B55D-...
> Before installing the sp3 upgrade, I was able to view files on a DVD disc
> that I had burned,
> After sp3, the drive with the disc is not even recognized.
>
> What can I do to fix this problem?
> I save my accounting files to a DVD due to the large volume of files. I
> would have to save to several CDs if I can't use a DVD disc.
>
> Thanks for your help

I just had a brain fart. The instruction I sent will work in Windows XP.
Just make sure you select the correct subkey

--

Bob Eyster
MS Windows Vista Home Premium



"Maria" <> wrote in message
news:BF49C916-980B-4F76-B55D-...
> Before installing the sp3 upgrade, I was able to view files on a DVD disc
> that I had burned,
> After sp3, the drive with the disc is not even recognized.
>
> What can I do to fix this problem?
> I save my accounting files to a DVD due to the large volume of files. I
> would have to save to several CDs if I can't use a DVD disc.
>
> Thanks for your help