DVD- RW stopped working

My sister purchased a new Kodak all-in-one printer last week and installed it on her HP Media Centre
running Vista Home Premium. After doing so she could not play music CD's or DVD's nor would any other software
disks run. Upon doing some digging with my coaching she discovered that the DVD-RW had disappeared from
Windows Explorer and the Computer folder. However, it did show up in Device Manager but with a minus beside
it. I had her try a few suggestions found in this News Group but with no joy. Finally she took it to a big box
store and paid a tech to fix it. When she asked what he had done do solve the problem he told her he had
removed the High and Low filters from the Registry. Is this a plausable cure or just a story for an
unsuspecting customer?
Thanks for your input
Rick

Yup, that is one of the common fixes for that problem

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"Rick" <> wrote in message
news:...
> My sister purchased a new Kodak all-in-one printer last week and
> installed it on her HP Media Centre running Vista Home Premium. After
> doing so she could not play music CD's or DVD's nor would any other
> software disks run. Upon doing some digging with my coaching she
> discovered that the DVD-RW had disappeared from Windows Explorer and the
> Computer folder. However, it did show up in Device Manager but with a
> minus beside it. I had her try a few suggestions found in this News Group
> but with no joy. Finally she took it to a big box store and paid a tech to
> fix it. When she asked what he had done do solve the problem he told her
> he had removed the High and Low filters from the Registry. Is this a
> plausable cure or just a story for an unsuspecting customer?
> Thanks for your input
> Rick

Yes,
deleting the upper and lower filter usually solves the code 39 error for
CDs\DVDs

See: http://support.microsoft.com/default.aspx/kb/929461


I Bleed Blue and Gold
GO BEARS!


"Rick" <> wrote in message
news:...
> My sister purchased a new Kodak all-in-one printer last week and installed
> it on her HP Media Centre running Vista Home Premium. After doing so she could
> not play music CD's or DVD's nor would any other software disks run. Upon
> doing some digging with my coaching she discovered that the DVD-RW had
> disappeared from Windows Explorer and the Computer folder. However, it did
> show up in Device Manager but with a minus beside it. I had her try a few
> suggestions found in this News Group but with no joy. Finally she took it to a
> big box store and paid a tech to fix it. When she asked what he had done do
> solve the problem he told her he had removed the High and Low filters from the
> Registry. Is this a plausable cure or just a story for an unsuspecting
> customer?
> Thanks for your input
> Rick

Hi Rick,

The same thing used to happen under XP. Here is the Microsoft Knowledge
Base article that details the fix:

http://support.microsoft.com/kb/314060

--
Jane, not plain 64 bit enabled :-)
Batteries not included. Braincell on vacation ;-)
MVP Windows Shell/User

"Rick" <> wrote in message
news:...
> My sister purchased a new Kodak all-in-one printer last week and
> installed it on her HP Media Centre running Vista Home Premium. After
> doing so she could not play music CD's or DVD's nor would any other
> software disks run. Upon doing some digging with my coaching she
> discovered that the DVD-RW had disappeared from Windows Explorer and the
> Computer folder. However, it did show up in Device Manager but with a
> minus beside it. I had her try a few suggestions found in this News Group
> but with no joy. Finally she took it to a big box store and paid a tech to
> fix it. When she asked what he had done do solve the problem he told her
> he had removed the High and Low filters from the Registry. Is this a
> plausable cure or just a story for an unsuspecting customer?
> Thanks for your input
> Rick

Rick wrote:
> My sister purchased a new Kodak all-in-one printer last week and
> installed it on her HP Media Centre running Vista Home Premium. After
> doing so she could not play music CD's or DVD's nor would any other
> software disks run. Upon doing some digging with my coaching she
> discovered that the DVD-RW had disappeared from Windows Explorer and
> the Computer folder. However, it did show up in Device Manager but
> with a minus beside it. I had her try a few suggestions found in this
> News Group but with no joy. Finally she took it to a big box store
> and paid a tech to fix it. When she asked what he had done do solve
> the problem he told her he had removed the High and Low filters from
> the Registry. Is this a plausable cure or just a story for an
> unsuspecting customer? Thanks for your input

I trust she sent the bill to Kodak...