E-mail will not download through ActiveSync unless first marked as Unread in Outlook, OWA or OMA

Hi,



I have a somewhat strange situation. I have an MS SBS Server 2003 with SP1,
which also runs MS Exchange.



We have some users with Pocket PC's, who try to ActiveSync to Exchange to
download messages in their Inbox.



E-mails arrive normally in Outlook 2003, Outlook Web Access (OWA) and
Outlook Mobile Access (OMA), but the strange part is that e-mails don't sync
across automatically through ActiveSync.



To get e-mails to come across to the Pocket PC, we have to first open up any
of the above listed MS Outlook types, read the e-mail, and then mark it as
Unread, after which the e-mail will arrive in the Inbox through ActiveSync.
This has to be done for every single e-mail.



I've tried this with two separate Pocket PC's, both having been tried with
Active Sync 3.8 and 4.1.0, and the problem exists for all cases. I've also
tried soft resets on both Pocket PC's.



Below are the software versions that we have on the network.



Microsoft Windows Server 2003 for Small Business Server

Service Pack 1



Microsoft Exchange

6.5.7226.0



Pocket PC

4.20



ActiveSync

4.1.0





If anyone has seen or heard of this problem before, and knows how to avoid
the "Mark Unread" step, so that e-mail can be downloaded directly through
ActiveSync to the Inbox, I'd greatly Appreciate any information on how to
fix it. Thank you.

On Fri, 3 Feb 2006 11:23:27 +1100, "Warren Hudson"
<> wrote:

>Hi,
>
>
>
>I have a somewhat strange situation. I have an MS SBS Server 2003 with SP1,
>which also runs MS Exchange.
>
>
>
>We have some users with Pocket PC's, who try to ActiveSync to Exchange to
>download messages in their Inbox.
>
>
>
>E-mails arrive normally in Outlook 2003, Outlook Web Access (OWA) and
>Outlook Mobile Access (OMA), but the strange part is that e-mails don't sync
>across automatically through ActiveSync.
>
>
>
>To get e-mails to come across to the Pocket PC, we have to first open up any
>of the above listed MS Outlook types, read the e-mail, and then mark it as
>Unread, after which the e-mail will arrive in the Inbox through ActiveSync.
>This has to be done for every single e-mail.

That doesn't sound normal. Can you try installing SP2 for Exchange?
You can install SP2 on SBS without any adverse effects - and will gain
all the functionality in SP2 (there are quite a few, including a much
larger message database store - up to 75GB from 16GB with a few
registry entry changes, integrated intelligent message filter for spam
filtering, etc.)

If you do a manual sync, does it show up in the Inbox on the device?
Or does it not show up at all until you mark it as unread?

--
Rob Borek
Microsoft MVP - Mobile Devices
Want *ONE ON ONE* support? http://www.pocketpcone2one.com
Please place all replies into the newsgroup so that others can benefit.

Hi Rob,

Thanks for your reply.
I'll try installing Exchange SP2 next week. I've tried manual syncs, and I
still have the same problem.

- Warren Hudson


"Rob Borek [MS MVP]" <> wrote in message
news:...
> On Fri, 3 Feb 2006 11:23:27 +1100, "Warren Hudson"
> <> wrote:
>
>>Hi,
>>
>>
>>
>>I have a somewhat strange situation. I have an MS SBS Server 2003 with
>>SP1,
>>which also runs MS Exchange.
>>
>>
>>
>>We have some users with Pocket PC's, who try to ActiveSync to Exchange to
>>download messages in their Inbox.
>>
>>
>>
>>E-mails arrive normally in Outlook 2003, Outlook Web Access (OWA) and
>>Outlook Mobile Access (OMA), but the strange part is that e-mails don't
>>sync
>>across automatically through ActiveSync.
>>
>>
>>
>>To get e-mails to come across to the Pocket PC, we have to first open up
>>any
>>of the above listed MS Outlook types, read the e-mail, and then mark it as
>>Unread, after which the e-mail will arrive in the Inbox through
>>ActiveSync.
>>This has to be done for every single e-mail.
>
> That doesn't sound normal. Can you try installing SP2 for Exchange?
> You can install SP2 on SBS without any adverse effects - and will gain
> all the functionality in SP2 (there are quite a few, including a much
> larger message database store - up to 75GB from 16GB with a few
> registry entry changes, integrated intelligent message filter for spam
> filtering, etc.)
>
> If you do a manual sync, does it show up in the Inbox on the device?
> Or does it not show up at all until you mark it as unread?
>
> --
> Rob Borek
> Microsoft MVP - Mobile Devices
> Want *ONE ON ONE* support? http://www.pocketpcone2one.com
> Please place all replies into the newsgroup so that others can benefit.

I just found this post and disabling etrust 7.1 scanning of email fixed it
for me as well. Can you explain how you changed etrust to only scan incoming
mail so I can resolve this issue safely without disabling the AV protection
for my other email users?

"rmanyc" wrote:

> We ran into a similar issue where everything was setup correctly and
> only messages read in Outlook would synchronize to Treo 650 via
> activesync. After a lot of research we determined that it was our
> antivirus (eTrust 7.1) that was causing the issue.
>
> You should check to see if your antivirus is causing this. Turn-off
> mail scanning temporarily on the Exchange Server and see if this
> corrects the issue. If so, contact the vendor for a workaround. With
> eTrust, we made some modifications so it only scans inbound messages
> and the problem was resolved.
>
>