Email issues

Hello
We have a email issue that is not going away.

We have a SBS 2003 machine and a server for TS.
However, emails are disappearing both sending and receiving.

Office sends email out - Receiver has not record out email.
Receiver sends email in - we show no record of receiving it.
It only happens to external clients. and completely random.

We get a process.exe error in the SBS 2003 logs. However, can't get rid of
it.
The patch says I have a newer version of exchange. etc

"travis" <> wrote in message
newsDB0B0F3-52ED-49BB-A875-...
> Hello
> We have a email issue that is not going away.
>
> We have a SBS 2003 machine and a server for TS.
> However, emails are disappearing both sending and receiving.
>
> Office sends email out - Receiver has not record out email.
> Receiver sends email in - we show no record of receiving it.
> It only happens to external clients. and completely random.
>
> We get a process.exe error in the SBS 2003 logs. However, can't get rid
> of
> it.
> The patch says I have a newer version of exchange. etc
>


If you run Message Tracking on the emails, does it show where it fails, or
does it show emails are getting sent out to the Internet?

Can you post all errors you see in the Event logs, please?

Have you ran an SBSBPA?

SBS Best Practices AnalyzerSBS Blog - SBS BPA FAQ For more information about
SBS visit the Official SBS blog at http://blogs.technet.com/sbs. Download
the SBS 2008 version from here ...
www.sbslinks.com/sbsbpa.htm

What version of Exchange do you have?

Are you getting any NDRs or is an internet user that is sending to your
users getting an NDR?

--
Ace

This posting is provided "AS-IS" with no warranties or guarantees and
confers no rights.

Please reply back to the newsgroup or forum for collaboration benefit among
responding engineers, and to help others benefit from your resolution.

Ace Fekay, MVP, MCT, MCITP EA, MCTS Windows 2008 & Exchange 2007, MCSE &
MCSA 2003/2000, MCSA Messaging 2003
Microsoft Certified Trainer
Microsoft MVP - Directory Services

If you feel this is an urgent issue and require immediate assistance, please
contact Microsoft PSS directly. Please check http://support.microsoft.com
for regional support phone numbers.

Are you running Outlook on the sbs server for use with TS. As it is
recomended that Outlook be installed on a seperate machine.
--
Jason Boull, MCP


"travis" wrote:

> Hello
> We have a email issue that is not going away.
>
> We have a SBS 2003 machine and a server for TS.
> However, emails are disappearing both sending and receiving.
>
> Office sends email out - Receiver has not record out email.
> Receiver sends email in - we show no record of receiving it.
> It only happens to external clients. and completely random.
>
> We get a process.exe error in the SBS 2003 logs. However, can't get rid of
> it.
> The patch says I have a newer version of exchange. etc
>

Hello,

Thanks for your post and others' good input.

I agree with Ace that the Message Tracking Center in Exchange server will tell you more clues. If the emails are arrived at your server end and then disappeared, in addition,
please check your anti-virus and anti-spam software installed if any, and disable all of them for test purpose.

More information for your troubleshooting:

Exchange 2003 Message Tracking and Logging
<http://www.msexchange.org/tutorials/Exchange-2003-Message-Tracking-Logging.html>

How to troubleshoot for Exchange Server 2003 transport issues
http://support.microsoft.com/kb/821910/en-us

Troubleshooting and Monitoring Exchange Server 2003 Message Flow
http://www.msexchange.org/tutorials/...sage_Flow.html

Hope this helps.


Best regards,
Robbin Meng(MSFT)
Microsoft Online Newsgroup Support

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