Emails are Auto Hard Deleting, need to prevent this.

I have been trying to find out why 'some' incoming emails will appear in the
inbox for a few seconds, then disappear. They are not in the Deleted Items
folder.

From the Inbox, If I go to Tools:Recover Deleted Items, the missing Emails
are there. If I recover them, they go back into the inbox for a few seconds
then get hard deleted again.

Sporadically, 'all' emails in his inbox, except for maybe the last 20 or 30,
get hard-deleted, no matter if they were aol or exchange sourced.
When these particular emails are recovered from tools:recover deleted items,
they will stay in the inbox until the next time this happens.

We use Trend Micro Worry Free Advanced for Spam and Such, but it does not
have the option to hard delete anything. It marks as Spam and Delivers to the
Spam Folder. It is the latest version.

MS SBS 2003 Std with all service packs and updates. Outlook 2007 as Exchange
Client in cached mode on Windows XP/SP3 with latest updates. Autoarchive is
turned off. View Filters are set to view 'Messages'.

Since I had one available, I even moved the user to a brand new box with a
fresh install of XP3 and MS Office 2007 Small Business.

Other Apps: Latest Blackberry Desktop, all settings are to Not Reconcile.

Besides Exchange, the user has a secondary pop account (aol.com) configured
and incoming messages are sent to his exchange inbox. The outgoing smtp
server for this account is the internal exchange server.

How do I prevent auto hard-delete of emails from happening? It doesn't look
like
a exchange client/outlook 2007 issue, because i moved the user to a new box
and it
is still happening.

This is only happening to one user, so far. I have almost the same setup and
cannot duplicate the issue.

Steve <> wrote:
> I have been trying to find out why 'some' incoming emails will appear
> in the inbox for a few seconds, then disappear. They are not in the
> Deleted Items folder.
>
> From the Inbox, If I go to Tools:Recover Deleted Items, the missing
> Emails are there. If I recover them, they go back into the inbox for
> a few seconds then get hard deleted again.
>
> Sporadically, 'all' emails in his inbox, except for maybe the last 20
> or 30, get hard-deleted, no matter if they were aol or exchange
> sourced.
> When these particular emails are recovered from tools:recover deleted
> items, they will stay in the inbox until the next time this happens.
>
> We use Trend Micro Worry Free Advanced for Spam and Such, but it does
> not have the option to hard delete anything. It marks as Spam and
> Delivers to the Spam Folder. It is the latest version.
>
> MS SBS 2003 Std with all service packs and updates. Outlook 2007 as
> Exchange Client in cached mode on Windows XP/SP3 with latest updates.
> Autoarchive is turned off. View Filters are set to view 'Messages'.
>
> Since I had one available, I even moved the user to a brand new box
> with a fresh install of XP3 and MS Office 2007 Small Business.
>
> Other Apps: Latest Blackberry Desktop, all settings are to Not
> Reconcile.
>
> Besides Exchange, the user has a secondary pop account (aol.com)
> configured and incoming messages are sent to his exchange inbox. The
> outgoing smtp server for this account is the internal exchange server.
>
> How do I prevent auto hard-delete of emails from happening? It
> doesn't look like
> a exchange client/outlook 2007 issue, because i moved the user to a
> new box and it
> is still happening.
>
> This is only happening to one user, so far. I have almost the same
> setup and cannot duplicate the issue.

Anyone using POP to download mail from this mailbox in any way (handheld,
whatnot)?
Either that, or there's a rule.
I'll bet this doesn't happen if he or she uses OWA only, right?

The Verizon Blackberry was configured to use OWA, but i changed it back to
POP, hoping this would prevent it from happening, as in doing a one-way trip.
He uses a POP entry under outlook accounts to access his AOL email, sending
incoming Email into his exchange mailbox, says he's done this for years
without issues.

There was one default rule in Outlook 2007, which i also had disabled.

Based on everything that i have tried so far I'm tending to believe that his
exhange mailbox is corrupt, so i went through the procedures. Exmerge would
not generate a .PST file from his account, without explanation, so i exported
his mailbox to a .PST backup, from Outlook, thought all was well and went
ahead and deleted, purged and re-created his mailbox. When i went to recover
from his backup, found the backup empty.

I saved a copy of the OST file before I started, but now it won't even let
me open that in offline mode, because it is no longer associated with his new
mailbox. And MS doesn't even have a program that can open one of these? It
makes one think that it's not a very clever group, that they would have some
kind of a recovery tool developed by now...

Oh Well.... Looks like a weekend project now.




"Lanwench [MVP - Exchange]" wrote:

> Steve <> wrote:
> > I have been trying to find out why 'some' incoming emails will appear
> > in the inbox for a few seconds, then disappear. They are not in the
> > Deleted Items folder.
> >
> > From the Inbox, If I go to Tools:Recover Deleted Items, the missing
> > Emails are there. If I recover them, they go back into the inbox for
> > a few seconds then get hard deleted again.
> >
> > Sporadically, 'all' emails in his inbox, except for maybe the last 20
> > or 30, get hard-deleted, no matter if they were aol or exchange
> > sourced.
> > When these particular emails are recovered from tools:recover deleted
> > items, they will stay in the inbox until the next time this happens.
> >
> > We use Trend Micro Worry Free Advanced for Spam and Such, but it does
> > not have the option to hard delete anything. It marks as Spam and
> > Delivers to the Spam Folder. It is the latest version.
> >
> > MS SBS 2003 Std with all service packs and updates. Outlook 2007 as
> > Exchange Client in cached mode on Windows XP/SP3 with latest updates.
> > Autoarchive is turned off. View Filters are set to view 'Messages'.
> >
> > Since I had one available, I even moved the user to a brand new box
> > with a fresh install of XP3 and MS Office 2007 Small Business.
> >
> > Other Apps: Latest Blackberry Desktop, all settings are to Not
> > Reconcile.
> >
> > Besides Exchange, the user has a secondary pop account (aol.com)
> > configured and incoming messages are sent to his exchange inbox. The
> > outgoing smtp server for this account is the internal exchange server.
> >
> > How do I prevent auto hard-delete of emails from happening? It
> > doesn't look like
> > a exchange client/outlook 2007 issue, because i moved the user to a
> > new box and it
> > is still happening.
> >
> > This is only happening to one user, so far. I have almost the same
> > setup and cannot duplicate the issue.
>
> Anyone using POP to download mail from this mailbox in any way (handheld,
> whatnot)?
> Either that, or there's a rule.
> I'll bet this doesn't happen if he or she uses OWA only, right?
>
>
>

Steve <> wrote:
> The Verizon Blackberry was configured to use OWA, but i changed it
> back to POP, hoping this would prevent it from happening, as in doing
> a one-way trip.

I'd go back to OWA ASAP. I wouldn't enable POP3 access to Exchange or open
it up in the firewall. And for now just don't use it at all til you figure
this out ...

> He uses a POP entry under outlook accounts to access
> his AOL email, sending incoming Email into his exchange mailbox, says
> he's done this for years without issues.

That's not going to be relevant here, probably - but I don't recommend
mixing and matching account types in Outlook. It can cause many problems.
>
> There was one default rule in Outlook 2007, which i also had disabled.

Default rule?

>
> Based on everything that i have tried so far I'm tending to believe
> that his exhange mailbox is corrupt, so i went through the
> procedures. Exmerge would not generate a .PST file from his account,
> without explanation,

There's an error log - did it have nothing in it?

> so i exported his mailbox to a .PST backup, from
> Outlook, thought all was well and went ahead and deleted, purged and
> re-created his mailbox. When i went to recover from his backup, found
> the backup empty.

You couldn't open the PST file at all?
>
> I saved a copy of the OST file before I started, but now it won't
> even let me open that in offline mode, because it is no longer
> associated with his new mailbox.

Yep. Next time you do this, I suggest creating a new mail profile and
leaving the old one alone for safekeeping.

> And MS doesn't even have a program
> that can open one of these?

Sure. Outlook The file is meant to be a mirror of a mailbox, not a local
storage location you can take elsewhere.

> It makes one think that it's not a very
> clever group, that they would have some kind of a recovery tool
> developed by now...

Pshaw. It's not meant for this purpose. There are third party tools for this
but they tend to be pricey.
>
> Oh Well.... Looks like a weekend project now.

Fun :-(
>
>
>
>
> "Lanwench [MVP - Exchange]" wrote:
>
>> Steve <> wrote:
>>> I have been trying to find out why 'some' incoming emails will
>>> appear in the inbox for a few seconds, then disappear. They are not
>>> in the Deleted Items folder.
>>>
>>> From the Inbox, If I go to Tools:Recover Deleted Items, the missing
>>> Emails are there. If I recover them, they go back into the inbox for
>>> a few seconds then get hard deleted again.
>>>
>>> Sporadically, 'all' emails in his inbox, except for maybe the last
>>> 20 or 30, get hard-deleted, no matter if they were aol or exchange
>>> sourced.
>>> When these particular emails are recovered from tools:recover
>>> deleted items, they will stay in the inbox until the next time this
>>> happens.
>>>
>>> We use Trend Micro Worry Free Advanced for Spam and Such, but it
>>> does not have the option to hard delete anything. It marks as Spam
>>> and Delivers to the Spam Folder. It is the latest version.
>>>
>>> MS SBS 2003 Std with all service packs and updates. Outlook 2007 as
>>> Exchange Client in cached mode on Windows XP/SP3 with latest
>>> updates. Autoarchive is turned off. View Filters are set to view
>>> 'Messages'.
>>>
>>> Since I had one available, I even moved the user to a brand new box
>>> with a fresh install of XP3 and MS Office 2007 Small Business.
>>>
>>> Other Apps: Latest Blackberry Desktop, all settings are to Not
>>> Reconcile.
>>>
>>> Besides Exchange, the user has a secondary pop account (aol.com)
>>> configured and incoming messages are sent to his exchange inbox. The
>>> outgoing smtp server for this account is the internal exchange
>>> server.
>>>
>>> How do I prevent auto hard-delete of emails from happening? It
>>> doesn't look like
>>> a exchange client/outlook 2007 issue, because i moved the user to a
>>> new box and it
>>> is still happening.
>>>
>>> This is only happening to one user, so far. I have almost the same
>>> setup and cannot duplicate the issue.
>>
>> Anyone using POP to download mail from this mailbox in any way
>> (handheld, whatnot)?
>> Either that, or there's a rule.
>> I'll bet this doesn't happen if he or she uses OWA only, right?

Hi Steve,

Thanks for your post.

I agree with Lanwench that you may first try to rebuild a new Outlook profile for that user to see if it works. In addition, for your reference, here is a tool called MFCMAPI from
Microsoft that may help you check the user's mailbox directly from Exchange server information store database.

To verify the message was received indeed by running the MFCMAPI tool, the Messaging API (MAPI) Editor provides access to the contents of MAPI stores through a
graphical user interface.

1, Download MFCMAPI using the following link:

http://www.microsoft.com/downloads/d...DisplayLang=en

2, Launch MFCMAPI tool on the user's client.

3, Go to Session -> Logon and Display Store Table

4, Select the outlook profile of the user and double-click "Mailbox - your user name"

5, Expand "Root Container"
6, Expand "Top of Information Store"

Note: if the user has configured the outlook profile to use cached mode, we need to expand "IPM_subtree" under root container

7, Select on "Inbox", double click to open it
8, Check whether the new email exists.

Hope this helps.


Best regards,
Robbin Meng(MSFT)
Microsoft Online Newsgroup Support

================================================== ================
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If you want to use a newsreader other than a web forum to access these newsgroups,
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================================================== ================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
================================================== ================
This posting is provided "AS IS" with no warranties, and confers no rights.
================================================== ================

I have exactly the same problem as Steve. Message comes to mailbox and can
be seen in OWA, but as soon as Outlook is open message disappear like it
never existed. I downloaded and ran MFCMAPI tool and right at the top of
Inbox I see 0x36DE000A error.

Any ideas?

Toly F <Toly > wrote:
> I have exactly the same problem as Steve. Message comes to mailbox
> and can be seen in OWA, but as soon as Outlook is open message
> disappear like it never existed. I downloaded and ran MFCMAPI tool
> and right at the top of Inbox I see 0x36DE000A error.
>
> Any ideas?

Hi Toly - please don't post "me too!" questions....they're considered bad
form and very few people are going to see this post. . When you're replying
in a thread it's expected that you're adding to it. If you have a new
question please post it as a complete and full new post, with all the
relevant details.

Help us to help you:
http://dts-l.net/goodpost.htm

It's been a few weeks and I thought that the issue was fixed, until my boss
came a yelling at me this morning, why he is still having issues.

I also read through Toly's thread on how he resolved the issue and went
through all of the same procedures, without success.

This is only happening to one client out of 30 on the same server. As
mentioned before, I moved him to a new workstation, built his mailbox from
scratch on the exchange server and workstation, etc.

I duplicated his configuration, have the same versions of everything,
including blackberry desktop, external pop accounts on the outlook client,
etc. and am not having the issues.

I've tried MFCMAPI, but that is beyond me, all i saw was garblewash. I'll
try it again with the instructions from Robbin Meng, but still don't know
what to look for...



"Lanwench [MVP - Exchange]" wrote:

> Steve <> wrote:
> > The Verizon Blackberry was configured to use OWA, but i changed it
> > back to POP, hoping this would prevent it from happening, as in doing
> > a one-way trip.
>
> I'd go back to OWA ASAP. I wouldn't enable POP3 access to Exchange or open
> it up in the firewall. And for now just don't use it at all til you figure
> this out ...
>
> > He uses a POP entry under outlook accounts to access
> > his AOL email, sending incoming Email into his exchange mailbox, says
> > he's done this for years without issues.
>
> That's not going to be relevant here, probably - but I don't recommend
> mixing and matching account types in Outlook. It can cause many problems.
> >
> > There was one default rule in Outlook 2007, which i also had disabled.
>
> Default rule?
>
> >
> > Based on everything that i have tried so far I'm tending to believe
> > that his exhange mailbox is corrupt, so i went through the
> > procedures. Exmerge would not generate a .PST file from his account,
> > without explanation,
>
> There's an error log - did it have nothing in it?
>
> > so i exported his mailbox to a .PST backup, from
> > Outlook, thought all was well and went ahead and deleted, purged and
> > re-created his mailbox. When i went to recover from his backup, found
> > the backup empty.
>
> You couldn't open the PST file at all?
> >
> > I saved a copy of the OST file before I started, but now it won't
> > even let me open that in offline mode, because it is no longer
> > associated with his new mailbox.
>
> Yep. Next time you do this, I suggest creating a new mail profile and
> leaving the old one alone for safekeeping.
>
> > And MS doesn't even have a program
> > that can open one of these?
>
> Sure. Outlook The file is meant to be a mirror of a mailbox, not a local
> storage location you can take elsewhere.
>
> > It makes one think that it's not a very
> > clever group, that they would have some kind of a recovery tool
> > developed by now...
>
> Pshaw. It's not meant for this purpose. There are third party tools for this
> but they tend to be pricey.
> >
> > Oh Well.... Looks like a weekend project now.
>
> Fun :-(
> >
> >
> >
> >
> > "Lanwench [MVP - Exchange]" wrote:
> >
> >> Steve <> wrote:
> >>> I have been trying to find out why 'some' incoming emails will
> >>> appear in the inbox for a few seconds, then disappear. They are not
> >>> in the Deleted Items folder.
> >>>
> >>> From the Inbox, If I go to Tools:Recover Deleted Items, the missing
> >>> Emails are there. If I recover them, they go back into the inbox for
> >>> a few seconds then get hard deleted again.
> >>>
> >>> Sporadically, 'all' emails in his inbox, except for maybe the last
> >>> 20 or 30, get hard-deleted, no matter if they were aol or exchange
> >>> sourced.
> >>> When these particular emails are recovered from tools:recover
> >>> deleted items, they will stay in the inbox until the next time this
> >>> happens.
> >>>
> >>> We use Trend Micro Worry Free Advanced for Spam and Such, but it
> >>> does not have the option to hard delete anything. It marks as Spam
> >>> and Delivers to the Spam Folder. It is the latest version.
> >>>
> >>> MS SBS 2003 Std with all service packs and updates. Outlook 2007 as
> >>> Exchange Client in cached mode on Windows XP/SP3 with latest
> >>> updates. Autoarchive is turned off. View Filters are set to view
> >>> 'Messages'.
> >>>
> >>> Since I had one available, I even moved the user to a brand new box
> >>> with a fresh install of XP3 and MS Office 2007 Small Business.
> >>>
> >>> Other Apps: Latest Blackberry Desktop, all settings are to Not
> >>> Reconcile.
> >>>
> >>> Besides Exchange, the user has a secondary pop account (aol.com)
> >>> configured and incoming messages are sent to his exchange inbox. The
> >>> outgoing smtp server for this account is the internal exchange
> >>> server.
> >>>
> >>> How do I prevent auto hard-delete of emails from happening? It
> >>> doesn't look like
> >>> a exchange client/outlook 2007 issue, because i moved the user to a
> >>> new box and it
> >>> is still happening.
> >>>
> >>> This is only happening to one user, so far. I have almost the same
> >>> setup and cannot duplicate the issue.
> >>
> >> Anyone using POP to download mail from this mailbox in any way
> >> (handheld, whatnot)?
> >> Either that, or there's a rule.
> >> I'll bet this doesn't happen if he or she uses OWA only, right?
>
>
>
>

Hello Robbin,

I downloaded and ran the mfcmapi according to your instructions and was able
to list the contents of his inbox, the last 20 or 30 emails are listed, as
they appear in his outlook client. I'm looking to see how or why the other
1,000+ are being automatically hard-deleted.



""Robbin Meng [MSFT]"" wrote:

>
>
> Hi Steve,
>
> Thanks for your post.
>
> I agree with Lanwench that you may first try to rebuild a new Outlook profile for that user to see if it works. In addition, for your reference, here is a tool called MFCMAPI from
> Microsoft that may help you check the user's mailbox directly from Exchange server information store database.
>
> To verify the message was received indeed by running the MFCMAPI tool, the Messaging API (MAPI) Editor provides access to the contents of MAPI stores through a
> graphical user interface.
>
> 1, Download MFCMAPI using the following link:
>
> http://www.microsoft.com/downloads/d...DisplayLang=en
>
> 2, Launch MFCMAPI tool on the user's client.
>
> 3, Go to Session -> Logon and Display Store Table
>
> 4, Select the outlook profile of the user and double-click "Mailbox - your user name"
>
> 5, Expand "Root Container"
> 6, Expand "Top of Information Store"
>
> Note: if the user has configured the outlook profile to use cached mode, we need to expand "IPM_subtree" under root container
>
> 7, Select on "Inbox", double click to open it
> 8, Check whether the new email exists.
>
> Hope this helps.
>
>
> Best regards,
> Robbin Meng(MSFT)
> Microsoft Online Newsgroup Support
>
> ================================================== ================
> Please post your SBS 2008 related questions to the SBS newsgroup on Connect website:
> https://connect.microsoft.com/sbs08/...i/default.aspx
>
> Please post your EBS related questions to the EBS newsgroup on Connect website:
> https://connect.microsoft.com/ebs08/...i/default.aspx
>
> If you want to use a newsreader other than a web forum to access these newsgroups,
> please refer to the following blog to apply NNTP password and configure a newsreader:
> http://msmvps.com/blogs/bradley/arch...ewsgroups.aspx
> ================================================== ================
> When responding to posts, please "Reply to Group" via your newsreader so
> that others may learn and benefit from your issue.
> ================================================== ================
> This posting is provided "AS IS" with no warranties, and confers no rights.
> ================================================== ================
>
>
>
>

Hello,

Thanks for your update.

It's really odd that the issue reoccurs even after you have created a new Outlook profile with a new workstation. So if the issue only occur when using Outlook client(like Toly described), I'd suggest you try
below steps to delete corrupted and hidden rules from a single mailbox if there is any.


Step 1: Temporarily clear the Rules:
==============================
1. Please firstly export the Rules from problematic user's Outlook by refer to the following article:

Import or export a set of rules
http://office.microsoft.com/en-us/ou...429261033.aspx

2. Close and restart Outlook by running (Outlook.exe /cleanrules) to clean the rules
3. Please use MFCMapi tool to check no corrupted rule still persists:

How to delete corrupted and hidden rules from a single mailbox in Outlook 2003
http://support.microsoft.com/kb/924297

Step 2: Clean third-party add-ins
========================
1. Click on start --> Run.
2. Type Regedit.exe and Click ok.
3. Export the registry key:

Hkey_local_Machine\Software\Microsoft\Office\Outlo ok\Addins
HKey_Current_user\Software\Microsoft\Office\Outloo k\Addins

4. Delete the Add-in key from

Hkey_local_Machine\Software\Microsoft\Office\Outlo ok
HKey_Current_user\Software\Microsoft\Office\Outloo k .

5. Close and reopen outlook client. And monitor if the issue reoccurs for this user.

Step 3: Create a new user profile for the problematic user with Online Mode.

Note: Please use Online Mode instead of Cached Mode. Please configure only one account in the profile. Please configure the mailbox store as default delivery location.


Hope this helps.


Best regards,
Robbin Meng(MSFT)
Microsoft Online Newsgroup Support