Erroneous 'undeliverable mail' message

Lately when people send me email many of them are telling me they have
received a message saying the mail was undeliverable. However, I have
actually been receiving the very mail they think I didn't get. This started
after Comcast took over Insight broadband and our services were switched. I
have gone into tools > accounts and made sure only the correct current
address is there. I have made sure my contact list is current. This
'undeliverable' messge is not consistent with whose mail it sends back. I
have not called Comcast yet. I know that attempt at a solution is iffy at
best. I will appreciate suggestions.

There is nothing you can do in Windows Mail to fix this problem.
It is strictly a Comcast error.

--
Gary VanderMolen, MS-MVP (Mail)


"shagen18" <> wrote in message news92768AA-D9A5-4214-BFF2-...
> Lately when people send me email many of them are telling me they have
> received a message saying the mail was undeliverable. However, I have
> actually been receiving the very mail they think I didn't get. This started
> after Comcast took over Insight broadband and our services were switched. I
> have gone into tools > accounts and made sure only the correct current
> address is there. I have made sure my contact list is current. This
> 'undeliverable' messge is not consistent with whose mail it sends back. I
> have not called Comcast yet. I know that attempt at a solution is iffy at
> best. I will appreciate suggestions.

I've now discussed this with Comcast. Five contacts, five people, five
answers, lots of time waiting. #4 said they de-activated my account, then
re-activated it while I was on the phone with them & it would be just fine
now. It is not! When I called back, #5 told me it is strictly a Microsoft
problem with Windows Mail and I must contact Microsoft. I truly believe, as
you say, it is a Comcast error. Do I just call back repeatedly until I get
someone who knows what they are doing? This is so frustrating!!

"Gary VanderMolen" wrote:

> There is nothing you can do in Windows Mail to fix this problem.
> It is strictly a Comcast error.
>
> --
> Gary VanderMolen, MS-MVP (Mail)
>
>
> "shagen18" <> wrote in message news92768AA-D9A5-4214-BFF2-...
> > Lately when people send me email many of them are telling me they have
> > received a message saying the mail was undeliverable. However, I have
> > actually been receiving the very mail they think I didn't get. This started
> > after Comcast took over Insight broadband and our services were switched. I
> > have gone into tools > accounts and made sure only the correct current
> > address is there. I have made sure my contact list is current. This
> > 'undeliverable' messge is not consistent with whose mail it sends back. I
> > have not called Comcast yet. I know that attempt at a solution is iffy at
> > best. I will appreciate suggestions.
>

Unfortunately tech support help is often poorly trained and poorly paid.
That goes double for cable companies like Comcast. Keep calling
back and ask for the issue to be escalated to a higher tier of tech support.
If need be, tell them a little white lie, that you are using Outlook Express
on Windows XP. Too many techs are quick to blame Vista because they're
not that familiar with it yet.

My guess is that something went awry when they integrated the Insight
customers under the Comcast umbrella. There is some discussion about
that topic here:
http://www.dslreports.com/forum/r197...hifilter=email

--
Gary VanderMolen, MS-MVP (Mail)


"shagen18" <> wrote in message news:A45C75A7-B27E-4F4B-A5C2-...
> I've now discussed this with Comcast. Five contacts, five people, five
> answers, lots of time waiting. #4 said they de-activated my account, then
> re-activated it while I was on the phone with them & it would be just fine
> now. It is not! When I called back, #5 told me it is strictly a Microsoft
> problem with Windows Mail and I must contact Microsoft. I truly believe, as
> you say, it is a Comcast error. Do I just call back repeatedly until I get
> someone who knows what they are doing? This is so frustrating!!
>
> "Gary VanderMolen" wrote:
>
>> There is nothing you can do in Windows Mail to fix this problem.
>> It is strictly a Comcast error.
>>
>> --
>> Gary VanderMolen, MS-MVP (Mail)
>>
>>
>> "shagen18" <> wrote in message news92768AA-D9A5-4214-BFF2-...
>> > Lately when people send me email many of them are telling me they have
>> > received a message saying the mail was undeliverable. However, I have
>> > actually been receiving the very mail they think I didn't get. This started
>> > after Comcast took over Insight broadband and our services were switched. I
>> > have gone into tools > accounts and made sure only the correct current
>> > address is there. I have made sure my contact list is current. This
>> > 'undeliverable' messge is not consistent with whose mail it sends back. I
>> > have not called Comcast yet. I know that attempt at a solution is iffy at
>> > best. I will appreciate suggestions.

Just wanted to let you know I fixed my problem. I got on the Comcast help
forum and asked folks for advice. I was advised to check the Comcast webmail
to see if I had mail forwarding turned on. I did. The mail forwarding was
set to forward to the old Insightbb.com email address. Corrected that &
problem solved. By that time I had been in contact with EIGHT comcast
people. The last one was supposed to be a higher tier tech person. From now
on when I have a problem, I'm coming straight to the community help forums.

"Gary VanderMolen" wrote:

> Unfortunately tech support help is often poorly trained and poorly paid.
> That goes double for cable companies like Comcast. Keep calling
> back and ask for the issue to be escalated to a higher tier of tech support.
> If need be, tell them a little white lie, that you are using Outlook Express
> on Windows XP. Too many techs are quick to blame Vista because they're
> not that familiar with it yet.
>
> My guess is that something went awry when they integrated the Insight
> customers under the Comcast umbrella. There is some discussion about
> that topic here:
> http://www.dslreports.com/forum/r197...hifilter=email
>
> --
> Gary VanderMolen, MS-MVP (Mail)
>
>
> "shagen18" <> wrote in message news:A45C75A7-B27E-4F4B-A5C2-...
> > I've now discussed this with Comcast. Five contacts, five people, five
> > answers, lots of time waiting. #4 said they de-activated my account, then
> > re-activated it while I was on the phone with them & it would be just fine
> > now. It is not! When I called back, #5 told me it is strictly a Microsoft
> > problem with Windows Mail and I must contact Microsoft. I truly believe, as
> > you say, it is a Comcast error. Do I just call back repeatedly until I get
> > someone who knows what they are doing? This is so frustrating!!
> >
> > "Gary VanderMolen" wrote:
> >
> >> There is nothing you can do in Windows Mail to fix this problem.
> >> It is strictly a Comcast error.
> >>
> >> --
> >> Gary VanderMolen, MS-MVP (Mail)
> >>
> >>
> >> "shagen18" <> wrote in message news92768AA-D9A5-4214-BFF2-...
> >> > Lately when people send me email many of them are telling me they have
> >> > received a message saying the mail was undeliverable. However, I have
> >> > actually been receiving the very mail they think I didn't get. This started
> >> > after Comcast took over Insight broadband and our services were switched. I
> >> > have gone into tools > accounts and made sure only the correct current
> >> > address is there. I have made sure my contact list is current. This
> >> > 'undeliverable' messge is not consistent with whose mail it sends back. I
> >> > have not called Comcast yet. I know that attempt at a solution is iffy at
> >> > best. I will appreciate suggestions.
>

Good to hear the problem is fixed. I suspected it was at the Comcast
server rather than in your Windows Mail.

--
Gary VanderMolen, MS-MVP (Mail)


"shagen18" <> wrote in message news:B83360D9-6B98-45CC-8172-...
> Just wanted to let you know I fixed my problem. I got on the Comcast help
> forum and asked folks for advice. I was advised to check the Comcast webmail
> to see if I had mail forwarding turned on. I did. The mail forwarding was
> set to forward to the old Insightbb.com email address. Corrected that &
> problem solved. By that time I had been in contact with EIGHT comcast
> people. The last one was supposed to be a higher tier tech person. From now
> on when I have a problem, I'm coming straight to the community help forums.
>
> "Gary VanderMolen" wrote:
>
>> Unfortunately tech support help is often poorly trained and poorly paid.
>> That goes double for cable companies like Comcast. Keep calling
>> back and ask for the issue to be escalated to a higher tier of tech support.
>> If need be, tell them a little white lie, that you are using Outlook Express
>> on Windows XP. Too many techs are quick to blame Vista because they're
>> not that familiar with it yet.
>>
>> My guess is that something went awry when they integrated the Insight
>> customers under the Comcast umbrella. There is some discussion about
>> that topic here:
>> http://www.dslreports.com/forum/r197...hifilter=email
>>
>> --
>> Gary VanderMolen, MS-MVP (Mail)
>>
>>
>> "shagen18" <> wrote in message news:A45C75A7-B27E-4F4B-A5C2-...
>> > I've now discussed this with Comcast. Five contacts, five people, five
>> > answers, lots of time waiting. #4 said they de-activated my account, then
>> > re-activated it while I was on the phone with them & it would be just fine
>> > now. It is not! When I called back, #5 told me it is strictly a Microsoft
>> > problem with Windows Mail and I must contact Microsoft. I truly believe, as
>> > you say, it is a Comcast error. Do I just call back repeatedly until I get
>> > someone who knows what they are doing? This is so frustrating!!
>> >
>> > "Gary VanderMolen" wrote:
>> >
>> >> There is nothing you can do in Windows Mail to fix this problem.
>> >> It is strictly a Comcast error.
>> >>
>> >> --
>> >> Gary VanderMolen, MS-MVP (Mail)
>> >>
>> >>
>> >> "shagen18" <> wrote in message news92768AA-D9A5-4214-BFF2-...
>> >> > Lately when people send me email many of them are telling me they have
>> >> > received a message saying the mail was undeliverable. However, I have
>> >> > actually been receiving the very mail they think I didn't get. This started
>> >> > after Comcast took over Insight broadband and our services were switched. I
>> >> > have gone into tools > accounts and made sure only the correct current
>> >> > address is there. I have made sure my contact list is current. This
>> >> > 'undeliverable' messge is not consistent with whose mail it sends back. I
>> >> > have not called Comcast yet. I know that attempt at a solution is iffy at
>> >> > best. I will appreciate suggestions.
>>