error 0x0000096 trying to access windows update

I have windows XP home edition SP2 on my computer,and i recently recieved
this error when trying to access windows update: 0x0000096 'The website
encountered a problem and cannot display the page you are trying to view'

Originally i thought it may be related to windows defender beta2 not being
able to update its files so i deleted the program.I ran a scan using Spybot
and nothing malicious was found,i've also tried setting IE to default
settings.I tried a system restore,none of these procedures cured the
problem.It looks as though the problem is with windows update depending how
you interprit the error message, but i've succesfully connected to windows
update on another computer,so the problem must be with this computer and not
the update site.

Can someone help me because i'm out of ideas and the problem still persists.

many thanks,..Kevin.

Hello, I have been trying to fix the same problem for months.. been over it
a dozen times with a microsoft rep who I think has now given up. computer
is barely a year old and I cannot update windows for anything. I get the
same msg. if you encounter any solutions, pleas share... thanks... Joanna


"KevinL" wrote:

> I have windows XP home edition SP2 on my computer,and i recently recieved
> this error when trying to access windows update: 0x0000096 'The website
> encountered a problem and cannot display the page you are trying to view'
>
> Originally i thought it may be related to windows defender beta2 not being
> able to update its files so i deleted the program.I ran a scan using Spybot
> and nothing malicious was found,i've also tried setting IE to default
> settings.I tried a system restore,none of these procedures cured the
> problem.It looks as though the problem is with windows update depending how
> you interprit the error message, but i've succesfully connected to windows
> update on another computer,so the problem must be with this computer and not
> the update site.
>
> Can someone help me because i'm out of ideas and the problem still persists.
>
> many thanks,..Kevin.

ok Joanna if Microsoft do find a fix for me i will post it here on this
thread in the hope it will help you too.However if you eventually find one
before me, can you post it here too?

thanks, Kevin

"Joanna" wrote:

> Hello, I have been trying to fix the same problem for months.. been over it
> a dozen times with a microsoft rep who I think has now given up. computer
> is barely a year old and I cannot update windows for anything. I get the
> same msg. if you encounter any solutions, pleas share... thanks... Joanna
>
>
> "KevinL" wrote:
>
> > I have windows XP home edition SP2 on my computer,and i recently recieved
> > this error when trying to access windows update: 0x0000096 'The website
> > encountered a problem and cannot display the page you are trying to view'
> >
> > Originally i thought it may be related to windows defender beta2 not being
> > able to update its files so i deleted the program.I ran a scan using Spybot
> > and nothing malicious was found,i've also tried setting IE to default
> > settings.I tried a system restore,none of these procedures cured the
> > problem.It looks as though the problem is with windows update depending how
> > you interprit the error message, but i've succesfully connected to windows
> > update on another computer,so the problem must be with this computer and not
> > the update site.
> >
> > Can someone help me because i'm out of ideas and the problem still persists.
> >
> > many thanks,..Kevin.

KevinL <> wrote:

> I have windows XP home edition SP2 on my computer,and i recently
> recieved this error when trying to access windows update: 0x0000096
> 'The website encountered a problem and cannot display the page you
> are trying to view'

Please check that error number: there should be 8 characters after the x,
not 7.

For general repairs to IE6, try the downloadable on
http://iefaq.info/index.php?action=a...=31&artlang=en

--
Robin Walker [MVP Networking]

Hi Robin, i've checked the error again and copied the full details of the
error as is it displayed when i try to connect to windows update.Meanwhile i
will check out that link u posted for IE.

thanx, Kevin.

[Error number: 0xC0000096]
The website has encountered a problem and cannot display the page you are
trying to view. The options provided below might help you solve the problem.
For self-help options:

Frequently Asked Questions

Find Solutions

Windows Update Newsgroup
For assisted support options:

Microsoft Online Assisted Support (no-cost for Windows Update issues)

resolution to the above error:
firstly this error is not within Microsofts support boundries which is why
they could not help me, but here was the resolution which i found for my
Patriot laptop from the store where i purchased it.The original XP disc or
other bootup disc is NOT required,but i believe the following feature is not
available on all computers.

re-boot while hitting F10 key..depending on your computer in some cases as
with DEL it can be F11,..your computer will boot into the manufacturers
recovery screen.It's very self explanatory and easy to use,and you are given
2 options: either a destrucive or non destructive repair. The later will save
all your data,the former option will wipe everything off and just re-install
windows xp.The operation took a while to perform,almost 2 hours in my case.

I chose the non-destructive option for obvious reasons,and then logged onto
my desktop and tried to access windows update.This time after the scan ,i was
prompted to install Windows Update software and then upgrade some of its
componants.After this, Windows Update worked as normal and updates were
successfully installed.

I hope this helps anyonelse having the same issue for this particular error.

regards, kevin.

KevinL <> wrote:

> resolution to the above error:
> re-boot while hitting F10 key..depending on your computer in some
> cases as with DEL it can be F11,..your computer will boot into the
> manufacturers recovery screen.

You seem to be describing something ("the manufacturer's recovery screen")
which is proprietary to your own particular manufacturer. This method will
not work on other PCs.

--
Robin Walker [MVP Networking]

The tech guy at PC World did say the same feature was available on DEL
computers,where you need to hit F11 on bootup depending on what type of
machine it is, so i was assuming that the same feature or an equivelent can
be found on most other makes and models.